new solman process for ewa extraction
TRANSCRIPT
SAP Solution Manager 7.1 – One Single Entry
Point for Application Lifecycle ManagementMoving From DSWP to Work Centers - Release SP01
ALM Product Management
SAP
Introduction
© 2011 SAP AG. All rights reserved. 3RKT
Agenda
Customer IT Challenges
How SAP Meets these Challenges with SAP Solution Manager 7.1
Transitioning from Transaction DSWP to Work Centers
© 2011 SAP AG. All rights reserved. 4RKT
Today, Customers Have Greater Demands for IT
• IT is shifting from managing
information systems to
supporting business
processes and business
differentiation
• Complexity is rising and time
frames are decreasing
• As a result, IT is under extreme
pressure deliver more with
less
© 2011 SAP AG. All rights reserved. 5RKT
Customers Have Many Business Processes Beyond SAP How can They Manage These Solutions?
SAP Solution
Manager 7.1 goes
beyond SAP
SAP Enterprise
Support provides the
perfect support
model
Mobile and other devices,
e.g. PCsDatabase Hardware
SAP and non-SAP
components
O
T
H
E
R
Upgrade Management
Maintenance
Management
Business
Process
Operations
Technical
Operations
Application Incident
ManagementChange Control Management
Test Management
Template
Management
Solution
Implementation
Solution Documentation
Example: E2E SAP Business Process
Incoming
sales opportunitySales order
processing
Store data
of sales process
Invoice
© 2011 SAP AG. All rights reserved. 6RKT
Our Customers Require a New UI for Effective Solution
Operations
Work Centers
DSWPIn the past, transaction DSWP
was available for basic
operations activities in SAP
Solution Manager.
However, this transaction
is very old and limited.
As a result, it is being
replaced with Work
Centers in SAP Solution
Manager 7.1.
© 2011 SAP AG. All rights reserved. 7RKT
Moving From DSWP to Work Centers
The Motivation
SAP Solution Manager 7.1:
• Work centers completely replace DSWPo No more duplication of information
o All configuration is bundled in solman_setup
o Easy consumption of innovation
SAP Solution Manager 7.0 SP 15:
• Shipment of SAP Solution Manager Work centerso Work centers cover all areas of SAP Solution Manager
o Innovation is delivered exclusively in Work Centers
o All existing developments are also available via Work centers
SAP Solution Manager 3.1 / 3.2 / 4.0:
DSWP is the single point of entry for Operations and Operations
Setupo All operations configuration
o All operations activities
o Predecessor of work centers with operations focus
2003
2011
2008
DSWP Functions in SAP Solution Manager 7.1 Work Centers
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Create and Maintain Solutions
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Use the Solutions
view.
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Create and Maintain Solutions
Also Available in System Monitoring Work Center
DSWP System Monitoring
Use the Setup view.
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Self-Diagnosis of the SAP Solution Manager System
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Use the Overview
view.
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Solution Transfer
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Use the Solutions
view.
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Automated E-Mail Notifications
Now in System Monitoring Work Center
DSWP System Monitoring
Use the Setup
view.
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Start Service Processing
Now in SAP Solution Manager Configuration Work Center
DSWP SAP Solution Manager Configuration
Use Basic Configuration view, then skip to
step 5 of the guided procedure. Select the
activity “Schedule Background Jobs.”
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Creating Business Partners
Now in Technical Administration Work Center
DSWP Technical Administration
Use the Central Tool Access view, select a
SID, then select the User Management
button.
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Initial Transfer of IBase
Obsolete – Now Conducted Automatically in 7.1!
DSWP
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Get SAP Components
Now in SAP Solution Manager Configuration Work Center
DSWP SAP Solution Manager Configuration
Use the Basic Configuration view, then skip
to step 5 of the guided procedure. Select the
activity “Schedule Background Jobs.”
© 2011 SAP AG. All rights reserved. 18RKT
Reorganizing Sessions, Deletions, etc.
Now in SAP Solution Manager Configuration Work Center
DSWP SAP Solution Manager Configuration
Use the Basic Configuration view, then skip
to step 4 of the guided procedure. Select the
manual activity “Delete Sessions,
Documents and Download.”
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Request SAP Tutor From the SAP Support Portal
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Select “SAP Links” from the Work Center.
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Data Transfer Configuration
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Select the Solutions view, then select a
solution. Then select the “Solution Data
Settings” button.
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Global Settings
Now in SAP Solution Manager Configuration Work Center
DSWP SAP Solution Manager Configuration
Use the Basic Configuration view, then skip
to step 2.1 of the guided procedure. You can
maintain the data here.
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Rating Hierarchy
Now in Business Process Operations Work Center
DSWP Business Process Operations
The link is located in “Common Tasks.”
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EarlyWatch Alert Administration
Now in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Select the Solution view, select a Solution, and then
the “Operations Setup” tab.
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Service ReportingNow in SAP Engagement and Service Delivery Work Center
DSWP SAP Engagement and Service Delivery
Select the Reports view.
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Administration ReportingNow in System Monitoring Work Center
DSWP System Monitoring
Select the Reports view.
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Change Management ReportingNow in Change Management Work Center
DSWP Change Management
Select the Reports view.
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Service Desk ReportingNow in Incident Management Work Center
DSWP Incident Management
Select the Reports view.
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Issue and Top Issue ReportingNow in SAP Engagement and Service Delivery Work Center
DSWP SAP Engagement and Service Delivery
Select the Reports view.
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Solution MonitoringNow in System Monitoring Work Center
DSWP System Monitoring
Select the
Reports
view, and
then the
radio button.
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Solution MonitoringNow in System Monitoring Work Center – System Status
Navigate directly from System to Solution in the System Status view.
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Business Process MonitoringNow in Business Process Operations Work Center
From the Business Processes view, select the Graphical Overview tab.
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Solution Monitoring Operations SetupNow in SAP Solution Manager Administration Work Center
DSWP SAP Solution Manager Administration
Select the Solutions
view, select a
Solution, select
Operations Setup, and
then the radio button.
© 2011 SAP AG. All rights reserved. 33RKT
Updating Solution Data at SAPNow in SAP Engagement and Service Delivery Work Center
DSWP SAP Solution Manager Administration
Select the
Solutions view,
select a Solution,
select the Update
Solution Data at
SAP button.
© 2011 SAP AG. All rights reserved. 34RKT
SAP Service Marketplacewww.service.sap.com/enterprisesupport
www.service.sap.com/solutionmanager
www.service.sap.com/runsap
help.sap.com/solutionmanager
help.sap.com/netweaver (NetWeaver Business Client
TrainingVarious offerings from Concept & Strategy up to details on different scenarios
www.service.sap.com/solutionmanager -> Training
SAP Solution Manager E-Learning-MapsRole-specific collection of learning materials, available free of charge for SAP customers
www.service.sap.com/rkt-solman
Books and ReadingSAP Solution Manager by SAP Press
Performing End-to-End Root Cause Analysis Using SAP Solution Manager by SAP Press Essentials
SAP Solution Manager Forum in SAP Developer Networkwww.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager
Further Information Regarding SAP Solution Manager
Additional Information
© 2011 SAP AG. All rights reserved. 36RKT
SAP Solution Manager 7.1 Work CentersBased on the Essential Scenarios for Application Management
Implementation of
SAP Solutions
Work Centers:
System Landscape
Management
Implementation and
Upgrade
Test Management
Work Centers:
Implementation and Upgrade
Test Management
Solution Monitoring
Work Centers:
Business Process Operations
System Monitoring
Job Management
Delivery of SAP Services
Work Center:
SAP Engagement and Service Delivery
Root Cause Analysis
Work Center:
Root Cause Analysis
Service Desk
Work Center:
Incident Management
Administration
Work Centers:
System Landscape Management
Technical Administration
Change Management
Work Center:
Change Management
Upgrade
Work Center:
Implementation and Upgrade
Solution Documentation
Work Center:
Solution Documentation Assistant
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
Other Work Centers
My Home
SAP Solution Manager Configuration
SAP Solution Manager Administration
© 2011 SAP AG. All rights reserved. 37RKT
Work Centers Are Based on User Roles
KEY MESSAGE:
A user can have one or more roles
A role can have one or more Work Centers
KEY FACTS:
Work Centers ease navigation through central role-based points of access
They provide a tailored and role-based user environment to simplify your work
Work Centers are easy to learn by using common structure and content elements
They improve collaboration through common Inboxes, Work Lists and Status
Reporting
© 2011 SAP AG. All rights reserved. 38RKT
What is the Work Center Layout?
INTRODUCTION:
Work Centers are represented as tabs in the Navigation Bar.
The Navigation bar provides only one level of navigation.
Work Centers support task-specific activities (e.g., managing alerts, processing
Incidents, etc.)
The term Work Center will not be made visible to the user; instead the tabs will be
referred to by the tasks they support.
Through the Worklists, Work Centers shall provide the user one-click access to
frequent and important user actions.
In addition, the user should be able to complete all tasks relevant to one business
goal within one Work Center
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Architecture of a Work Center (SAP NetWeaver Business
Client)
Work Area
Contextual
Navigation Panel
Navigation Bar
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Architecture – Navigation Bar
•a role-specific navigation bar with access to a list of Work Centers
associated with the role and assigned to the end user
• top-level navigation which groups all functions and information so the users
of a role can focus on their relevant work
The Navigation Bar provides:
Navigation Bar
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Architecture – Details
Contextual Navigation
Panel:
The Overview view
lists all actions the
user needs to
complete according to
priority and urgency
as well as any open
tasks
The Common Tasks
section lists all tasks
that the members of
the role need to
perform
The SAP Links section
takes the user to other
sites relevant to their
role
Links
Work Centers
Common Tasks
© 2011 SAP AG. All rights reserved. 42RKT
Architecture – Work Area
Each Work Center specific Work Area provides all relevant functions and information to complete a
specific task
Work Area
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Web Browser
SAP GUI
SAP NetWeaver
Business Client
Available Work Center User Interfaces
UI TechnologyWork Centers are WebDynpro
ABAP applications
They can be displayed in:
a Web Browser
SAP GUI
SAP NetWeaver
Business Client
© 2011 SAP AG. All rights reserved. 44RKT
Accessible by
AGS_WORKCENTER
webdynpro
application
Sample Work Center With Web Browser
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Accessible by
SOLMAN_WORKCENTER
transaction
Sample Work Center With SAP GUI
© 2011 SAP AG. All rights reserved. 46RKT
SAP NetWeaver Business ClientIntroduction
The SAP NetWeaver Business
Client (NWBC) is a rich UI client that
offers a single point of entry to SAP
applications, especially harmonizing
access to existing SAP GUI
transactions and newly developed
applications based on Web Dynpro.
NWBC itself is a high fidelity shell
that aims at harmonizing the user
experience over different UI
technologies.
© 2011 SAP AG. All rights reserved. 47RKT
Horizontal Navigation is controlled by the arrow buttons, as well
as the ability to jump to any other assigned Work Center.
Move forward or backwards
using the button arrow buttons.
Select this button to jump to a
Work Center.
SAP NetWeaver Business Client – Navigation
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Accessible in Business Client by
http://hostname:port/sap/bc/solman/nwbc
Sample Work Center With SAP NetWeaver Business Client
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In the SAP NetWeaver Business Client, the Personalize menu
allows the maintenance of system information as well as menu
options.
Under Options, you maintain the system information for the client. The URL should be
in the format http:// <fully resolved hostname>:port/sap/bc/solman/nwbc
SAP NetWeaver Business Client – Personalization
Accessing SAP Solution Manager via the SAP NWBC
© 2011 SAP AG. All rights reserved. 50RKT
Summary
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Further Information Regarding SAP Solution Manager
Important Information About Work Center Roles:
There are many changes to the role concept for Work Centers in SAP Solution Manager 7.1 compared to the previous
version. For the SAP Solution Manager 7.1 Work Centers, SAP has delivered new scenario-based composite roles
for dedicated (defined) users. In effect, SAP has determined the user role and tasks based on the Application
Lifecycle Management scenarios, and developed the corresponding roles.
Composite roles which contain Work Center roles are delivered, and are based on the authorization roles approach
(transaction PFCG). The single roles for the Work Centers do not contain authorizations, therefore it is not necessary
to generate an authorization profile. The procedure is also described in the Description tab in each composite role.
For example, with the SAP Solution Manager Service Desk, you now have composite roles for key user, processor
and administrator. These roles contain all necessary single roles, such as the Work Center navigation role, a
dedicated SAP_SMWORK_BASIC_INC*_MAN role, CRM navigation roles, CRM authorization roles for the CRM
WebUI, etc.
In addition, separate composite roles are also delivered for the Service Provider scenario for the SAP Solution
Manager Service Desk. Additional information on composite roles for scenarios is located in the SAP Solution
Manager Implementation Guide (IMG) through transaction code SPRO.
Note that each end user who works with Work Centers needs to be assigned role SAP_SMWORK_BASIC_* (where *
is the Work Center name) for each individual scenario.
Full role and authorization details are available in the SAP Solution Manager 7.1 Security Guide, available at the link:
http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager <7.1>.
© 2011 SAP AG. All rights reserved. 52RKT
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