new study on gi marketing in india

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    STUDY ON MARKETING IN INDIA FOR NON LIFE

    INSURANCE

    Chapter - I

    Industry Profile : In law and economics, insurance is a form of

    risk management primarily used to hedge against the risk of a

    contingent, uncertain loss. Insurance is defined as the

    equitable transfer of the risk of a loss, from one entity to

    another, in exchange for payment. An insurer is a company

    selling the insurance; an insured, or policyholder, is the

    person or entity buying the insurance policy. The insurance rate

    is a factor used to determine the amount to be charged for a

    certain amount of insurance coverage, called the premium. Riskmanagement, the practice of appraising and controlling risk, has

    evolved as a discrete field of study and practice.

    The transaction involves the insured assuming a guaranteed and

    known relatively small loss in the form of payment to the

    insurer in exchange for the insurer's promise to compensate

    (indemnify) the insured in the case of a financial (personal)

    loss. The insured receives a contract, called the insurance

    policy, which details the conditions and circumstances under

    which the insured will be financially compensated.

    Company Profile: -ICICI Lombard GIC Ltd. is the largest private

    sector general insurance company in India with a Gross Written

    Premium (GWP) over 3,694.80 crore (US$823.94 million) as of

    March 2010. The company issued over 44 lakh policies and settled

    over 62 lakh claims and has a claim disposal ratio of 96% of

    total reported claims. ICICI Lombard GIC Ltd. is a 74:26 joint

    venture between ICICI Bank Limited, Indias second largest bank

    and Fairfax Financial Holdings Limited, a Canada based USD 30

    billion diversified financial services company. The company has

    strength of 4,634 employees working in 350 branches

    across India.

    Product / Service Profile: -ICICI Lombard GIC Ltd. offers wide

    range of general insurance products & services.

    http://en.wikipedia.org/wiki/Lawhttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Hedge_(finance)http://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Uncertaintyhttp://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Decision_modelhttp://en.wikipedia.org/wiki/Indemnifyhttp://en.wikipedia.org/wiki/Contracthttp://en.wikipedia.org/wiki/Insurance_policyhttp://en.wikipedia.org/wiki/Insurance_policyhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Insurance_policyhttp://en.wikipedia.org/wiki/Insurance_policyhttp://en.wikipedia.org/wiki/Contracthttp://en.wikipedia.org/wiki/Indemnifyhttp://en.wikipedia.org/wiki/Decision_modelhttp://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Uncertaintyhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Hedge_(finance)http://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Law
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    Product RangeBusiness Solutions

    Burglary Insurance

    Industrial All Risk

    All Risk Insurance

    Consequential Loss(Fire) Insurance

    Electronic Equipment InsuranceFidelity Insurance

    Fire and Special Perils

    Tea Corp Insurance

    Marine export import

    Machinery

    Boiler Insurance

    Inland Transit Insurance

    Project SolutionsContractors All Risk

    Contractors Plant & Machinery

    Erection All Risk

    Performance Guarantee

    Liability SolutionsDirectors & Officers Liability

    Event Insurance

    Product Liability

    Public Liability

    Workmens Compensation

    Professional Indemnity

    Export SolutionsExport Import Transit

    Export Credit

    Rural SolutionsWeather Insurance

    Janata Personal Accident

    Tractor

    Farmers Package

    Personal SolutionsHealth Insurance

    Health

    Personal Accident

    Group Personal Accident

    Group Health

    Travel InsuranceDomestic Travel

    Individual Overseas Travel

    Student Overseas Travel

    Senior Citizen Overseas Travel

    Corporate Overseas Travel

    Pravasi Bhartiya Bima Yojana

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    Motor InsuranceTwo Wheeler

    Four Wheeler

    Home Insurance

    Chapter II

    Scope of the Study: - To understand the current generalinsurance sector to provide customer satisfaction, and

    ethical solutions awareness of insurance products and

    services.

    Identification of Problem: - The purpose of the study isto identify the problems in general insurance sector and

    required marketing solutions.

    Government of India has set out a goal where it would be in 2020 in

    different

    dimensions. In this paper, we posit the role insurance will play in

    this scenario.

    First, we assess the general macroeconomic trends in India. In

    doing so, we

    discuss policy goals, economic realities to achieve those policy

    goals and political

    realities to implement them.

    India has professed to commit itself to a long term goal: a

    quadrupling the real

    Gross Domestic Product by the year 2020 (Planning Commission,

    2003). To make this

    vision a reality, simple arithmetic shows that it requires a 7%-8%

    growth in real GDP

    over a period of 17 years (2004-2020).

    The proponents of this vision are quite positive about this vision.

    They write,The compounded effect of achieving the targeted annual GDP growth

    rate of 8.5 to 9 per

    cent over the next 20 years would result in a quadrupling of the

    real per capita income

    and almost eliminating the percentage of Indians living below the

    poverty line. This will

    raise India's rank from around 11th today to 4th from the top in

    2020 among 207

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    countries given in the World Development Report in terms of GDP.

    Further, in terms of

    per capita GDP measured in ppp India's rank will rise by a minimum

    of 53 ranks from the

    present 153 to 100. This will mean, India will move from a low

    income country to an

    upper middle income country. This is a very real possibility for usto seize upon and

    realise.

    How realistic is this vision? We examine that question first.

    Goldman Sachs Model Projection

    3

    In 2003, economists at Goldman and Sachs used a routine model of

    economic

    growth1 to project the total GDP for a number of countries up to

    2050. In the following

    table, we have reproduced a selection of those up to 2020. The

    simple conclusion is that

    total real GDP in India will be on par with France and the UK by

    2020 and somewhat

    smaller than Germany.

    The authors of the paper do not use optimistic assumptions to come

    up with these

    figures. They also point out that if the same model were applied to

    Japan/Korea in 1960,

    they would underestimate the current actual GDP of Japan/Korea.

    Saving, Investment and Economic Growth

    The ask rate is critically dependent on how the economy is able to

    absorbmacroeconomic shocks. Specifically, it depends how well the economy

    can cope with

    risks of bad monsoons. Let us examine the positives and the

    negatives of this equation.

    The Positives

    When India became independent in 1947, it was a vastly rural

    economy where

    traditional agriculture dominated the economic landscape. This

    situation has been

    changing steadily over the past five decades. The changinglandscap

    Research Objectives: - To understand current marketingscenario in general insurance industry for the

    substantial participation in the overall development in

    India.

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    working population depends either directly or indirectly on

    agriculture. Dependence of

    agriculture is problematic. The amount of land under irrigation

    (even with generous

    definition) is less than 40%

    (http://planningcommission.nic.in/plans/planrel/plsec3.pdf,

    page 44). This leaves a huge gap between what is irrigated and whatis not. To put it

    8

    differently, more than half of the land under cultivation is at the

    mercy of Mother Nature.

    Thus, a large chunk of the economic output depends on the

    generosity of monsoons. In

    addition, micro-climatic conditions do not allow uniform outcome in

    every part of the

    country. Therefore, there will always be variation across the

    country even at a given point

    in time.

    Moreover, the natural phenomena such as floods and cyclones also

    affect India at

    an elevated rate. Some 2.25% of Indian GDP and 12.15% of Central

    Government outlay

    has been eaten up by the vagaries of weather. The following table

    (Table 4) shows how

    high Indias vulnerability is. Along with Bangladesh, India ranks

    among the top five

    spots on vulnerability index (constructed using the frequency and

    severity of weather

    related phenomena). The other countries in top five are island

    nations (with the exceptionof Bangladesh).

    For the insurance industry, high vulnerability can be an

    opportunity. If, for

    example, weather related insurance products take off, India can

    become a big market.

    There are already some small beginnings. For example, instead of

    traditional crop

    insurance (which always loses money) rainfall index related

    policies are being sold to small farmers in Andhra Pradesh.

    Limitation of study: - The sample limitation for thisindustry is non awareness of insurance requirement,unfair selling, false claim and customer

    dissatisfaction.

    Chapter III

    http://planningcommission.nic.in/plans/planrel/plsec3.pdfhttp://planningcommission.nic.in/plans/planrel/plsec3.pdf
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    Review of literature: - Through various surveys, books,articles, newspaper etc.

    Chapter IV (Methodology)

    Chapter - V

    Data analysis & interpretations: - Tables, charts &inferences.

    Chapter - VI

    Findings Suggestions Conclusion

    Chapter - VI

    Annexure: - Questionnaire, Bibliography, Glossary