MAY ISEMPLOYEE

APPRECIATIONMONTH!

SEE INSIDE FOR DETAILS.

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N.C. State Football Players Visit

WakeMed Children’s Hospital

In late March, several players from the N.C.State University football team, along withmascot Mr. Wuf, visited pediatric patientsin the WakeMed Children’s Hospital to helplift spirits. Over the years, many localathletes have visited patients in theWakeMed Children’s Hospital, includingplayers from the Carolina Hurricanes, theN.C. State men’s and women’s basketballteams, the Carolina RailHawks and theCarolina Mudcats. The visits are a niceopportunity for patients to meet localathletes and enjoy a distraction from beingin the hospital.

Above: Amber Banta, RN, and ClaireGilbert, RN, (both of 4E Pediatrics)celebrate the Wolfpack with several of theN.C. State football players who visited theirunit along with Mr. Wuf.

Tuesday, March 26, marked the conclusion of WakeMed’s four-year sitevisit for reaccreditation as a Level I Trauma Center, and the news couldnot be better. The comprehensive visit was conducted by a team ofsurveyors from the North Carolina Office of Emergency MedicalServices (NCOEMS), led by Dr. Jeffrey Young of the University of

Virginia and comprised of several in-state and out-of-state surveyors. It includedfacility tours, chart reviews, extensive interviews and an in-depth examination of allprocesses related to Trauma Services.

The surveyors gave WakeMed a glowing review with no deficiencies cited. Theyconcluded the survey by indicating that they will be recommending WakeMed forreaccreditation and noting that we have gone from “meeting the state’s standards tobeing a leader in trauma care.” Additionally, the surveyors specifically recognizednursing for their commitment to the care of the trauma patient, as evidenced bydirect interviews and their involvement in continuing education.

“We are extremely pleased with the entire trauma team, including Trauma Services,the Emergency Services Institute (ESI), Trauma Registry, the emergency departments,

the intensive care units, the inpatient units and all support departments. Everyonecame together and demonstrated to the state that their trust in WakeMed by elevatingus to a Level I Trauma Center in 2006 was not a mistake,” said Osi Udekwu, MD,executive medical director of Trauma Services. “I specifically want to thank DebraPetrarca, CSTR, Trauma Program manager, and Rhonda Vincent, RN, TraumaProgram nurse coordinator, for their contributions to this survey. Other cornerstonesinclude the regional division of ESI and all clinical staff and trauma specialists,especially those with sub-specialties in neurosurgery, orthopaedics, ENT/facialtrauma and emergency medicine. The quality of care that our nurses give to ourpatients every day in the intensive care units and on the floors was demonstratedclearly to the surveyors, and I could not possibly be more proud of the TraumaProgram’s success.”

The survey team will ultimately submit a comprehensive report of their findings tothe NCOEMS. After NCOEMS reviews the report, official word of our re-designationis expected within the next few weeks.

Lynn Eschenbacher Selected as a TBJ 40 Under 40 Leadership Award Winner

Pharmacy’s Lynn Eschenbacher,PharmD, MBA, assistant directorof Clinical Services, was selectedas a 40 Under 40 LeadershipAward winner by the TriangleBusiness Journal (TBJ). For 13years, the awards have honoredthe brightest, most promisingyoung business people under theage of 40 in the Triangle. To beconsidered, recipients must beunder 40 years of age, must hold aleadership role of importance intheir organization, must havemade significant achievements in

their career and must have had substantial involvement incommunity service outside of the performance of their day-to-day job, among other criteria. In all, 40 recipients areselected each year by the TBJ.

Eschenbacher joined WakeMed in 2008, and has beeninstrumental to the evolution of the system’s pharmacyprogram. She took a lead role in the decentralization ofpharmacy services, which moved hospital pharmacists outonto patient floors. In addition to overseeing clinical staffpharmacists, Eschenbacher serves as director of WakeMed’sPGY-1 Pharmacy Residency Program, which she spearheadedherself. This 12-month postgraduate training experienceprovides residents with the skills and knowledge necessary tobecome competent practitioners.

The talented pharmacist also shares her clinical knowledgeoutside of WakeMed. She was elected chair of the AmericanSociety of Health-System Pharmacists Section of InpatientCare Practitioners, and she serves in leadership roles withinher local chapter of the North Carolina Association ofPharmacists. Eschenbacher has also volunteered as apharmacist at Urban Ministries Open Door Clinic in Raleighfor the past 10 years.

WakeMed Pediatric SurgeonPerforms Extraordinary Procedure on NewbornOn March 15, baby Kiara was born to Debbie Blackman andBrian Pezzulo on the Raleigh Campus. Very soon after birth,Kiara was having difficulties with feeding and the medicalteam was not able to insert a feeding tube. A chest X-rayindicated she was suffering from tracheoesophageal fistula,meaning her esophagus was connected to her tracheainstead of her stomach. Normally, the trachea and esophagusare two separate, unconnected tubes.

Tracheoesophageal fistula occurs in about one in 5,000 births.When a baby with this condition swallows, liquid can passthrough the abnormal connection between the esophagus andthe trachea. This can result in liquid entering the baby’slungs, causing pneumonia or other serious problems.

After being transferred to theNeonatal Intensive Care Unit(NICU), Kiara was under the careof J. David Hoover, MD, FACS, aboard-certified surgeon who joinedthe WakeMed Pediatric Surgeryteam in 2012. While surgery toclose the fistula typically involvesopening the patient’s chest, thepatient being on a ventilator forseveral days following theprocedure, then a lengthy recoveryand large scars, Dr. Hoover wasable to successfully perform aminimally invasive surgery,

marking the first time this has been done in the region (infact, only 65 hospitals in the country have performed thissurgery). Dr. Hoover completed the procedure with onlythree very small incisions. Therefore, the tiny patientexperienced less pain and was able to go home with hermom and dad much sooner. Kiara’s long-term prognosis isextremely positive.

Said Dr. Hoover, “This innovative procedure could not havebeen successful without the great team that I work with,including staff from the OR, anesthesia and the NICU.”

N E W S F O R E M P L O Y E E S A N D F R I E N D S O F WA K E M E D APRIL 2013

Level I Trauma ReaccreditationSite Visit Completed with

Glowing Review

Wendy Stevenson (Food & Nutrition Services – CaryHospital) was promoted to food service supervisor.

Lue Chandra McKnight (Food & Nutrition Services –Cary Hospital) earned her master’s degree in businessadministration.

Kim Page, RN, and Sara Cobb, RN, (both of 6A CICU)each earned their BSN degree from Winston-SalemState University.

Andy Camel (OneCall) was promoted to supervisor.

Meenakshi Khullar, RN, (Staffing Resources – CaryHospital) completed the RN-BSN program throughWinston-Salem State University and received the BSNdegree.

Frantz Dorestant, BSN, RN-CWOCN, (1B ClinicalEvaluation Area) completed the requirements to obtainhis certification for wound, ostomy and continencenursing.

The following Operative Services - Cary Hospitalemployees recently received new certifications:Crystal Berry, CNML; Jackie Craig, CNOR; ShiniquiaDenning, CNOR; and Jennifer Isaacs, CNOR.

Adriane Dehghan, RN, (Neuro ICU) earned the CNRNcertification.

Kathy Bauer, RN, (eICU) obtained her certification asa CCRN.

Olga Kosmos, RN, (5C Medicine) was promoted tosupervisor/clinical educator.

The following staff from the Adult EmergencyDepartment obtained their National Certification inEmergency Nursing (CEN): Dave Bowen, RN, CEN,and Valerie Bryan, RN, CEN.

Gina McConnell, RN, and Jazmin Williams, BSN,RN, (both of CTICU) obtained their CCRN certification.

Jami Day, RN, and Rae Godwin, RN, (both of CICU)each obtained their CCRN certification.

The Beryl Institute chose Chris Wilson, executivedirector of Patient & Family Experience, as a newmember of their Patient Experience Advisory Board.Formed in August 2011, the advisory board is a truepractitioner board providing insights and input on thedirection of the Institute. Members are current patientexperience related leaders or individuals withsignificant expertise in the area of service excellenceor patient experience.

Jennifer Rutledge, BSN, RN, (Adult and Children’sEmergency Departments) traveled with the UNC-CHSchool of Nursing in March 2013 to Honduras as anurse practitioner student to treat sick children andadults. Her group set up triage booths and clinics inmultiple locations.

The Journal of Head Trauma Rehabilitationpublished an article written by Dr. Jessica Matthes(Neuropsychology) entitled “Ethical Issues in UsingDeception to Facilitate Rehabilitation for a Patientwith Severe Traumatic Brain Injury.”

Dr. Mark Wood (Wake Orthopaedics) was recognizedas one of America's Most Compassionate Doctors.Every month, more than 200,000 patients across thecountry provide online feedback about their doctorexperiences. While physicians generally receivepositive feedback, only a few receive praise for thecompassion that accompanied their care. In fact, of thenation's 870,000 active doctors, only three percent ofdoctors were awarded this honor by their patients.

WOW, what an employee!

Additions & Attachments

Kimberley Powell (Surgical Services – Operating Room)welcomed daughter Khloe in December.

April Parker (Imaging Services – CT Scan – ApexHealthplex) and husband Daniel celebrated the birth ofdaughter Hannah Michele on January 3.

Marie Johnson (Volunteer/Community Services) and RoyBillings celebrated their wedding on February 23.

Jill Baugus, RN, (Surgical Services – OR) and husband Bradcelebrated the birth of daughter Olivia on February 26.

Nahkia Echols, RN, (6A CVIC) and husband Andrewelcomed daughter Casey Marie on March 29.

June: A Great Month to Join the YMCA

The YMCA of the Triangle offersWakeMed employees 50 percent off oftheir joining fee throughout the year.However, during the month of June, theYMCA of the Triangle is waiving theirenrollment fee for WakeMed employees!This makes June a great time to join theYMCA. For more information, contactBob Nelson (Human Resources) at ext.06803 or bonelson@wakemed.org.

National Bike to Work Day at WakeMed

Join Bob Nelson (Human Resources,Wellness Program) on Friday, May 17,for National Bike to Work Day. Riderswill meet at 7 am at Crabtree ValleyMall in Raleigh and ride together for 10miles, almost entirely on the City ofRaleigh greenway system. When theyarrive at the Raleigh Campus, riders willenjoy a light breakfast in the Au BonPain courtyard. Several options will beavailable in the afternoon for riders toreturn to their cars. Contact Nelson atext. 06903 or bonelson@wakemed.org tosign-up or for more details.

Weight Watchers at WorkMeeting at Cary Hospital

A new Weight Watchers at Workmeeting was established at CaryHospital. The group meets everyThursday at 12:30 pm in the PointsWest Café Conference Room. Drop in fora complimentary meeting. For details,contact Lisa Blauvelt (Cary HospitalAdministration) at ext. 02551 orlblauvelt@wakemed.org.

WakeWell Update

Over 3,600 employees participated inthe WakeWell biometric screenings.Thanks to everyone for making theprogram so successful this year.Participating employees, please look outfor upcoming information aboutcompleting the Blue Cross Blue Shieldof North Carolina (BCBSNC) onlinehealth assessment between May 13 andJune 7. For more information, contactBob Nelson (Human Resources) at ext.06903 or bonelson@wakemed.org.

SPRING & SUMMER HAPPENINGS

Participate in the 2013 Workplace Assessment & Engagement Survey

Tuesday, April 30 – Tuesday, May 14

All WakeMed employees are encouraged to participate inthe upcoming Workplace Assessment & EngagementSurvey. Available online starting Tuesday, April 30, thesurvey can be taken at home or at work and is completelyanonymous. Your feedback is incredibly valuable as itinspires workplace and benefits enhancements in additionto positive change throughout our organization.

Prizes for 100 Percent Participation

WakeMed’s goal for 2013 survey participation is 100percent. The employees within the departments/units thatdo achieve 100 percent will be entered into a drawing towin exciting prizes, such as:

• Kindle Fire

• Kindle E-Reader

• Apple iPad

With questions about the 2013 survey, contact Susan McFarland (Human Resources) atsmcfarland@wakemed.org or ext. 06325. Thank you for your commitment to WakeMed!

National HealthcareVolunteer WeekApril 21 – 27

Please join us in recognizing and thankingour volunteers for all of their wonderfulcontributions to patient care, visitorhospitality and community service.

National Nurses WeekMay 6 – 12

During this week, please help us celebrateour WakeMed nurses and show yourappreciation for all that they do for ourpatients as well as our entire health caresystem!

National Hospital WeekMay 12 – 18

A time to celebrate all staff, physiciansand volunteers throughout our system andthe important roles that they play, for ourpatients and for our community

WakeMed Celebrates EmployeeAppreciation Month in MayIce Cream Socials

Saying thank you for your hard work and dedication justisn’t enough, so WakeMed is treating employees,volunteers and physicians across the system to ice creamsocials during the month of May. Please be sure to join thefun and let us show you our appreciation for yourcommitment to WakeMed!

Raleigh Campus

Wednesday, May 222:30 to 4 pm10:30 pm to Midnight

Cary Hospital

Tuesday, May 282:30 to 4 pm10:30 to 11:30 pm

Other Campuses/Facilities

Check the WakeMedWeb!

Visit the WakeMedWeb for a full calendar of sweetcelebrations happening at facilities across the system!

WakeMed Spirit Day is May 15

As part of our Employee Appreciation Month activities, all employees, physicians and volunteers areencouraged to show your WakeMed spirit and wear our organizational colors – red, black and white – onWednesday, May 15. We hope everyone will participate!

WAKEMED

PRIDE!

let’s celebrate!REMINDER

Susan Hertz, CPA, joins the Compliance/Audit Servicesteam as internal audit manager. She transitions from theFinancial Planning team.

Sallie Bissette, MHA, MBA, RHIA, CPC, joins theWakeMed Physician Practices Compliance team as teamleader, compliance review specialist.

The Chest Pain Unit welcomes Lauren Rooker, RN; ZuelWhitfield, RN; and Tierra Jones, NAI.

6A CICU welcomes Luis Michel, NAI; Monica Gibson,NAI; and Raven Young, NAI.

The Women’s Pavilion & Birthplace - Raleigh welcomesEmily Budd, RN; Mandesa Smith, RN; Natasha Ghee,RN; Rachel Rodgers, RN; Stephanie Gray, RN; CrystalPinket, RN; Sandy Arnold, sec/tech; Angela Perry,sec/tech; and Cindy Checo, sec/tech.

CV Testing welcomes new cardiac sonographer TaniaRobb.

The Gift Shop welcomes Yvonne Burnside as a retailservices assistant.

OneCall welcomes new employees Brenda Henderson,Blanche Royall, Jason Ruff, Maria Rone, GingerRodgers, Kathleen Flynn and Laurie Mang. Thedepartment also welcomes Amanda Darden back to theteam.

1 East Clinical Evaluation Area and the Chest Pain Centerat Cary Hospital welcome Billy Lesley, CNA; LeiLaniSmith, CNA; Jessica Moore, CNA; Erica Cho, CNA; MaryMichalowski, RN; Kayla Shatto, RN; Ariane Djeussoung,RN; and Jordan Leesnitzer, RN, (nurse fellow).

1A Clinical Evaluation Area welcomes Chris Smellie,NAII, and Ebony Lockamy, NAII.

Operative Services at Cary Hospital welcomes CarrieBrojakowski, supervisor for Eyes/ENT/Plastic; RaphaelCoto, inventory control specialist; Jackie Craig, supervisorfor Gen/GYN/Urology/Bari/Thoracic/Vascular/Robotic;Lisa Cunningham, clinical coordinator; Patty Komorek,clinical secretary; Latonya Skinner, materials supportrepresentative; Gail Tarker, RN, evenings; and MargYoung, administrative assistant.

Case Management welcomes two new dischargespecialists, Kayla Cooper and Rose Kelly, and a newsocial worker, Sara Fleetwood.

CTICU welcomes Allison Glasson, RN; Amy Barnes, RN;Teena Chavis, RN; Lillie Lodge, RN; and AngelaBowman, RN.

Home Health welcomes Pamela Barefoot, RN. Thedepartment also bids a fond farewell to Harriet “Dusti”Trantham as she retires after 14 years of service.

6C Surgery & Trauma welcomes Becca Austin, RN, andBrenda Sohacki, RN.

Emergency Department – North Healthplex welcomesLeslie Taylor, secretary/NT, and Erika Bledsoe,secretary/NT.

Anesthesiology welcomes anesthesia technicians GeorgePettiford, Triston Harris and Tameka Miller.

Surgical Services - Inpatient PACU welcomes LaQuintaReed, NAI.

The NICU welcomes Sharon Tallman, RN, and CaitlynDupont, RN.

Clinical Administrators at Cary Hospital welcome JessicaAnstoetter and Irene Singleton.

Volunteer Services welcomes Catherine Allen as aVolunteer Services representative.

Pathology Labs at Cary Hospital welcomes Kristen Grimmas a quality management technologist, Jose De Los Santosas a clinical services technician and Alicia Hartsfield as aclinical services technician.

The Foundation welcomes Breanna Bouchard as afundraising program specialist.

3E CVIC welcomes nurse fellows Morgan Rierson, RN;Chelsey Roberson, RN; and Katya Chunikhouskaya, RN.

Comings & Goings

Raleigh Campus Pharmacy Expands ServicesExpanding services so they can offer more to patients, students and staff hasbeen a main focus for the Raleigh Campus Pharmacy over the past few years.Recently, the department added the Post-Graduate Year Two (PGY-2) second-year residency program to their already successful nationally accreditedfirst-year residency program. PGY-2 training is offered in two specialties,cardiology and critical care, and the first two residents have already beenaccepted after national recruitment efforts. Coming to WakeMed from SouthCarolina and Texas, both residents will start the program in July.

“Having a PGY-2 residency program also enhances the knowledge base ofour practicing pharmacists because teaching requires you to be at the top ofyour game,” explained Lynn Eschenbacher, PharmD, MBA, clinical managerand director of the PGY-1 Pharmacy Residency Program. “And of course theenhanced knowledge base of our staff will benefit our patients.”

Jenna Huggins, PharmD, BCPS, is the program director for the CardiologyPGY-2 residency, and Erin Allender, PharmD, BCPS, is the program directorfor the Critical Care PGY-2 residency. PGY-2 residency training consists ofone month of orientation, one month of research and 10 month-longrotations to departments throughout the hospital.

WakeMed has also signed contracts with The University of North CarolinaEshelman School of Pharmacy and the Campbell University School ofPharmacy to bring five faculty to the Raleigh Campus to help preceptundergraduate pharmacy students in the areas of internal medicine,infectious disease and ambulatory care. This will be a great complement tothe invaluable training the students already receive at WakeMed. And notonly that, pharmacists are now going to the WakeMed-affiliated physicianclinics to talk with patients about their medications and answer anyquestions they may have. The pharmacists can also review a patient’smedication list and their insurance coverage to make recommendations tothe doctor about the best medications to prescribe. This is currently a freeservice.

“As pharmacists, we’ve become very decentralized. Not only are we talkingto patients at the bedside, but we are now able to help them in the clinics,”added Eschenbacher. “We are proud to be doing much more to enhance thepatient experience.”

Tips from the WakeMed Child Life Specialists

Child life specialists at WakeMed work with pediatric patients to ease their fearsabout hospitalization by helping them better understand hospital procedures,equipment and possible outcomes. They also work with patients’ family membersand children of adult patients to help them cope with and better understand a lovedone’s hospitalization.

With educational backgrounds and expertise in child development, familydynamics and bereavement support, WakeMed’s seven certified child life specialistscan be found in the Children’s Hospital, in the Children’s Emergency Departmentand in Day Surgery on the Raleigh Campus.

“We meet the needs of children and their family members by facilitating coping andadapting the environment to help them feel as comfortable as possible,” explainedJulie VanVeldhuizen, a child life specialist in Surgical Services – Day Surgery. “Forexample, language is a really important thing that we can adjust when working withchildren and also their family members. It has a huge impact. Softer language oftenhelps ease fears and creates a better understanding for what is happening to thepatient. Children think differently than adults, so we should use words with whichthey are familiar.”

On behalf of her team, VanVeldhuizen offered some tips that staff can use whentalking with and explaining certain processes and procedures to children.

• Instead of saying IV, say straw.

• Stitches can be called string Band-Aids.

• Instead of, “we are going to put you to sleep,” say, “we are going to give youmedicine to sleep.” Or you can use the term medicine air or sleepy air.

• Leads on the chest can be called stickers.

• Refer to an incision as a small opening.

• A strap or a restraint can be called a cloth seat belt.

• Tell children, “It’s normal to feel sore after the doctor helps your body,” instead of,“You will feel pain after the procedure.”

• A stretcher is a bed with wheels.

• An operating room table is a bed in the operating room.

• Stool collection is instead “checking your poop.”

• Instead of telling a child they will be moved onto the floor, say that there isanother bed for them in a different area of the hospital.

• A dressing change can be explained as cleaning and changing your bandage.

Try using these softer terms to help reduce confusion and anxiety when workingwith pediatric patients and children of adult patients. For more helpful resourcescourtesy of the child life specialists, visit www.wakemed.org, click Children’s andthen click Child Life Services.

Talking to

in the Hospital

Child life specialists (back row, l to r)Kathleen Poorman, CCLS, (Day Surgery);Sunisha Barbee, CCLS, (Pediatrics/PICU) and Julie VanVeldhuizen, CCLS, (Day Surgery) and (front row, l to r) Susan Davis, CCLS,(Pediatrics/PICU) and Kaitlin Lolley, child life intern

Moving Forward, Full Speed Ahead!Epic Electronic Health Record Update

WakeMed is continuing to move forward with the implementation of Epic ElectronicHealth Record (EHR) software. The contract was signed in early March, and differentleadership teams have been formed to manage all aspects of the implementationprocess. In addition to nurse champions, there are physician advisors as well asoperational champions for ambulatory, surgical services, radiology, emergencyservices, pharmacy, rehabilitation services, respiratory care services, pathology,cardiology, revenue and access, and hospital compliance. Below is a schedule oftentative training and go-live dates. Please note that when using Epic terminology,ambulatory means physician practices. Our ambulatory sites (healthplexes, medicalparks) are included in the inpatient go-live.

May 2013 – Epic representatives will be on site tostart reviewing our workflow.

June 2013 to Spring 2014 – Technical infrastructure,application design, build and testing phase.

Spring 2014 – Ambulatory end user training.

May/June 2014 – Ambulatory go-live to begin.

July/August 2014 – All ambulatory (physicianpractices) live on Epic EHR.

Fall 2014 – End user training for remaining end users.

December 2014 – All hospitals/inpatient sites liveon Epic EHR.

100 Miles for the KidsMatt Ramey, a project manager withBrasfield & Gorrie, the constructionfirm responsible for building the EWing on the Raleigh Campus andother projects throughout thesystem, recently ran the Umstead100-Mile Endurance Run in Raleigh’s Umstead State Park. To keep himself motivated, hecollected pledges that he then donated to the WakeMed Children’s Hospital after raising morethan $7,000! Thank you, Matt, and congratulations for completing the race.

Foundation staff Stephanie Allen, Janise Smith, Blair Reynolds, Karen Zelden and BreannaBouchard present Matt Ramey (fourth from left) with a thank-you gift for his hard work andgenerosity to the WakeMed Children’s Hospital.

A Colorful Way to GiveThe Color Mania 5K was held on Saturday, April 6, at the Time Warner Cable Music Pavilion atWalnut Creek in Raleigh and proceeds benefitted WakeMed Children’s through the WakeMedFoundation. This family-friendly event focuses less on results and more on creating a fun andcolorful experience for adults and kids of all ages. Puffs of color are dispersed onto runnersthroughout the race for a colorfully unique experience that one is sure to never forget!PHOTOS COURTESY OF HERBERT BATTLE – HERB’S CREATIVE PHOTOGRAPHY

FOUNDATION NEWSMANAGEMENT NEWS

Dr. Sharyn Comeau Promoted to Medical Director of Behavioral Health Sharyn Comeau, MD, was promoted to medical directorof Behavioral Health. In this role, she will direct theactivities of care related to the needs of our behavioralhealth patients. Dr. Comeau has been with WakeMedsince April 2012. Prior to that, she worked at NavalHospital Camp Lejeune; KidShrink, PLLC, where she wasowner of a child and adult psychiatry practice; CarolinasHealthCare System, where she served as a psychiatrist inthe behavioral health emergency room; and DavisRegional Medical Center in Statesville, N.C, where shewas an attending psychiatrist and also founded anoutpatient psychiatric practice for pediatric and adult

psychiatry. Dr. Comeau holds a doctor of medicine degreefrom Ross University, amaster’s degree in nursingfrom New York University anda bachelor’s degree in nursingfrom Pace University. Certifiedby the American Board ofChild & Adult Psychiatry andthe American Board ofPsychiatry & Neurology, Dr.Comeau completed hermedical training in child and

adolescent psychiatry at Massachusetts GeneralHospital/Harvard University and in general psychiatry atthe University of Connecticut/Institute of Living. Pleasejoin us in welcoming Dr. Comeau to her new role!

Medicare patients at WakeMed are now benefiting from a new hospital-to-home transitionprogram designed to help them adjust back to their daily life after being hospitalized for achronic health condition. CATCH, CAre Transitions to the Community and Home, is a grant-funded program that started on the Raleigh Campus in January 2013 and the feedback so farhas been extremely positive. Primarily, the program aims to help these patients learn how tomanage their own health and wellness while utilizing the community resources that areavailable to them.

“Programs have been in place to help Medicaid patients transition back to home afterhospitalization, but for the first time we are able to help Medicare patients who need thesupport,” said Connie Witham, manager, Case Management. “The effort has been at least twoyears in the making, involving Case Management, Information Services, Health InformationManagement, community partners and caregivers across WakeMed.”

CATCH targets Medicare fee-for-service patients who are to be discharged to home and whohave one of several target conditions: heart attack, heart failure, pneumonia, chronicobstructive pulmonary disease or diabetes. The program is designed for an 11-county regionof central North Carolina and is the result of a community collaborative that was formed byWakeMed in partnership with Community Care of Wake and Johnston Counties (CCWJ). Thegrant is part of the Centers for Medicare and Medicaid Services (CMS) Community-basedCare Transitions Program, which is a partnership among nine other area hospitals and twoother Community Care Networks (Access Care and Northern Piedmont Community Care), aswell as several community agencies. It is being rolled out in phases, with the RaleighCampus being the first and only Wake County hospital so far to offer CATCH.

If a patient meets the CATCH criteria, he or she will be contacted in person while in thehospital and asked if they would like to participate. After the patient is enrolled, he or shewill receive a call from a CCWJ nursing coach within 72 hours of returning home from thehospital. The coach will verify the patient has a follow-up appointment scheduled with hisor her primary care physician and identify if there are any other needs. The coach will alsoconduct a home visit to review with the patient his or her medications, ensuring that thepatient understands what to take and when.

“The goal is to empower the patient to take control of managing their health care whilehelping them understand how they can enlist assistance from community agencies, such asMeals on Wheels or Resources for Seniors,” said Witham.

The coach will educate the patient on any red flag issues they should be aware of regardingtheir health and provide the patient with a Personal Health Record notebook to help him orher independently organize information about their care and coordinate with clinical andcommunity-support resources. For four to six weeks, the patient will be supported by theircoach.

“When considering health care reform, CATCH is an effective way to help patients utilize allof the health care resources that are available to them outside of the hospital,” added BeckyAndrews, vice president of Health Information and Utilization Management. “We are alwayseager to help empower patients to take care of themselves and avoid the hospital if possible.”

Raleigh Campus ID Badge & Key/Resource

Room Have Relocated to Medical Office Building

As of April 12, the offices across from the Raleigh Campus Gift Shophave moved to the second floor of the Medical Office Building (MOB).This includes the Campus Police/ID Badge office and the ResourceRoom for keys, patient belongings and money deposits.

Wake Orthopaedics and WakeMed arehelping to revolutionize total hip replacement surgery by using the anterior approach, an approach that reduces pain and leads to a speedier recovery, among other benefits.

Less Pain

By using the anterior approach, surgeons at WakeOrthopaedics make the incision on the front of the hiprather than the side or back of the hip (as in the traditionalprocedure). The result? Less pain because patients do nothave to sit on the incision site. The anterior approach alsomakes it possible for the surgeon to spread the muscleinstead of cutting it and separating it from the bone toreplace your hip joint. This can reduce the pain often feltduring recovery.

Speedier Recovery & More

Anterior hip replacement surgery offers the potential foradditional patient benefits including less scarring, fewerrestrictions during recovery, faster recovery and quickerjoint implant stability (less chance of joint dislocation). CallWake Orthopaedics at (919) 232-5020 to learn more aboutthe anterior approach to total hip replacement surgery.

Hip ReplacementSurgery May

Be Easier ThanYou Think

A Great CATCH forMedicare Patients

Her childhood dream was to become adoctor. She was even pre-med at TheUniversity of Akron in Akron, Ohio,but Vicki Block soon discovered shehad a different calling. She credits her

college guidance counselor with putting her on thecareer path that was best for her.

“I never imagined I would not work in health care,” saidthe Ohio native. “I am drawn to the clinical side ofthings, especially anatomy and physiology. And I love

anything related to science andmath.”

Block took her Medical CollegeAdmission Test (MCAT), but afterorganic chemistry provedchallenging, her counselor suggestedhealth care administration. Thatsounded like the best of both worlds.She earned her master's degree inhospital and health careadministration at Xavier Universityin Cincinnati and completed an

administrative residency at St. Elizabeth's Hospital inDayton, Ohio. Her first job was that of a Certificate ofNeed (CON) reviewer for the state of Ohio, a role sheheld for seven years.

Block then took a position at the Cleveland Clinic inCleveland, Ohio, helping to establish a new departmentfocused on the development of clinical practiceguidelines and disease management programs. Sherelished in the experience but did not enjoy the brutalCleveland winters, so after three years, she left forCarolinas HealthCare System in Charlotte, N.C., andbecame the director of the Mercy Heart Center. After thatcame leadership positions at UNC Health Care and ConeHealth in Greensboro, N.C. At Cone, Block got to knowTom Gettinger, now WakeMed’s executive vice presidentand chief operating officer, and it was Gettinger wholater told her that WakeMed was hiring for a new senioradministrator. Block applied, interviewed and landed at3000 New Bern Avenue in July 2011.

“Of all the places I’ve worked, WakeMed is my favorite,”said Block. “Here, we truly live and breathe our missionevery single day. It defines us and how we interact withour patients and each other – it’s not just words on paperor an intranet page. From the first moment I joinedWakeMed, I knew our staff truly felt a calling to serve thecommunity.”

In the face of health care reform, Block remains focusedon positioning the Raleigh Campus for continuedfinancial viability while ensuring that staff have thestrategies and resources they need to provide the bestcare and services possible. She is also focused on

strengthening physician alignment, enhancing thepatient experience and efficient populationmanagement. She feels that working in truepartnership with medical providers to effectivelycare for patients is critical and noted that WakeMedis fortunate to have such an outstanding medicalteam.

“I take my position here very seriously,” said Block.“My primary role is to be an advocate for everyone onthe Raleigh Campus – patients, staff and providers.”When asked about her leadership style, Block said shewants people to know that she really is “just Vicki” andthat she is here to serve.

“It is important to me to be very approachable, and I ameager to hear firsthand how together we can enhance thepatient experience, employee and provider engagement,and operational efficiencies,” she said. “I believe staff[clinical and non-clinical] are our most importantresource.”

Block is a first generation American. Her parentsimmigrated to the United States from Yugoslavia in theearly 1950s, and her first language was German. As achild, she was entrenched in the German culture, fromplaying the accordion and dancing in a German dancegroup to the foods that her family ate. “As a child, Iwould beg my mother to cook things that were moreAmerican, but as an adult, I am thankful for thoseexperiences and am very proud of my heritage.”

Although she is no longer fluent, Block still speaks someGerman and used her skills on a recent trip to Germanyand Austria with her husband of 22 years, Gary. The twoenjoy international travel and have been to such placesas Egypt, Jordan, South Africa, England and France. Aself-proclaimed foodie, Block also loves to cook, thoughshe and her husband also enjoy dining out. (Theirfavorite restaurant is Panciuto in Hillsborough, N.C.)And she loves all music, with smooth jazz, FrankSinatra, Black Sabbath, country and everything inbetween downloaded to her iPad.

Most of all, Block is happiest when she is spending timewith her family. Locally, that includes her husband; herfather, who relocated to Mebane, N.C., from Ohio; andGabe, her beloved Great Pyrenees. Away from home,Block feels fortunate to be a part of the WakeMed family.“I am honored and proud to be a part of thisorganization. And as long as our focus is always on thepatient, and we continue to remember who we are andwhy we come here every day, the rest will fall intoplace.”

getting to know vicki block

Senior Vice President & Administrator – Raleigh Campus

Introducing CHIRIWakeMed Children’s Head Injury Initiative

Over the past few years, WakeMed researchers and area stakeholdershave been meeting to discuss the acute and long-term effects ofconcussion and minor traumatic brain injury in children andadolescents, as well as the many issues faced by these patients,health care providers and the community at large. These efforts haveresulted in WakeMed Children’s Head Injury Research Initiative(CHIRI – pronounced “cheery”), a collaborative among WakeMed’sClinical Research Unit, the Children’s Emergency Department (ED) and our localpartners interested in improving care for head-injured children.

The CHIRI team has launched an electronic pediatric head injury data template and follow-up protocol in theWakeMed EDs. This endeavor will be instrumental in enhancing performance improvement and patient satisfaction and will help to provide a much needed foundation to address the many questions regarding identification, management and follow up for the head-injured child.

With any questions or comments, contact CHIRI@wakemed.org or (919) 350-2982.

It’s All inthe Dish

WakeMed has beencelebrating Diversity

& Inclusion AwarenessMonth throughout April. In

addition to roundtable discussions, classesand other experiences meant to help staffbuild the cultural competencies needed tomaintain a culture of inclusion, theDiversity & Inclusion Council has beenfacilitating potluck luncheons foremployees to share dishes that representtheir different cultural heritages andcommunicate more about the diverse andinclusive culture here at WakeMed. Aplethora of different dishes, from countriessuch as Ireland, Iraq, Lebanon, thePhilippines, Poland, France, Italy and eventhe southern United States, made for adeliciously diverse meal at one luncheon.

Way to Go, Nurse!Felecia Williams, RN, (Heart & VascularServices) completed the requirementsto earn her PhD in nursing from EastCarolina University this April, makingher the first nurse in the Heart &Vascular Services division to achieveher PhD, the first clinical educator/supervisor in the system to obtain herPhD and the second PhD nurse atWakeMed. Congratulations Felecia! We are very proud of you.

Linen Management toConduct System-WideInventory on April 24On Wednesday, April 24, LinenManagement will conduct a physicalinventory of all WakeMed linens inour circulating inventory. This willaffect all linen users on and offcampus. They plan to conduct theinventory between 2 and 4 am for allinpatient areas. Ancillary areas thathave specific hours of operation maychoose to do their inventory after theclose of business on Tuesday or justprior to opening on Wednesday.

This inventory is essential to comparecurrent daily use with the currentcirculation supply to correct shortageor surplus within the linen system. Itwill also provide data to show loss oflinen between inventories to betterjudge monthly replacement quantitiesfor each type of linen item. ContactColeen Athey, manager of Laundry &Linen Services, at ext. 08301 withquestions or concerns.

Employees serve uptheir plates during adiversity luncheon.

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Moira Dutton, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, April 2013

Uniform Sales – The Volunteers at WakeMed CaryHospital & WakeMed Raleigh Campus andrepresentatives from First Uniform will sponsoruniform sales on Friday, April 26, from 7 am to 4 pmin the Cary Hospital Conference Center, and onWednesday, June 12, in the Andrews Center, from 7 amto 4 pm. Payroll deduction will be available with namebadge. Cash and credit cards will also be accepted.

WakeMed Employee Education Fairs – Monday, April29, from 8 am to 4 pm in the Andrews Center andWednesday, May 1, from 8 am to noon in the CaryHospital Conference Center. Come learn more abouteducational opportunities for WakeMed employees!Meet representatives from outstanding local colleges,universities and nationally recognized onlineuniversities, and learn about a wide range ofeducational opportunities including: certificate anddegree programs, advanced degrees and onlineprograms.

WakeMed Hospitality Pet Social – Saturday, May 4, atthe Millbrook Exchange Park & Picnic Shelter inRaleigh from 10 am to noon. Come celebrateWakeMed’s volunteers and their canine companionswith doggie refreshments, pet challenges, a contest forthe best trick and lots of fun!

Volunteer Orientation

Raleigh Campus – Monday, May 6, from 5:30 to 8:30pm; Wednesday, May 15, from 1 to 4 pm; Monday,June 3, from 5:30 to 8:30 pm. All sessions held inConference Dining.

Cary Hospital – Thursday, May 2, from 5:30 to 8:30pm; Thursday, May 16, from 8:30 to 11:30 am;Tuesday, June 4, from 5:30 to 8:30 pm. All sessionsheld in the Conference Center.

Staff Development & Training

Enroll in any of the listed classes via Learning Link orask your manager/supervisor to e-mailSDRegistration@wakemed.org with your name andemployee number, and course name, date(s) andtime(s). For information, visit the WakeMedWeb or callext. 08306. Please note: Some classes have preliminaryrequirements.

MANAGEMENT DEVELOPMENT

MBTI for Management – Thursday, May 16, 8:30 am to12:30 pm, Raleigh Campus, Medical Office Building,Ground Floor Classrooms (Code=MDTI)

Leading Change – Thursday, May 30, 8:30 am to 12:30pm, Raleigh Campus, Medical Office Building, GroundFloor Classrooms (Code=MDLC)

EMPLOYEE DEVELOPMENT

Critical Thinking: Through Situational Awareness forEmployees – Wednesday, May 1, 8:30 am to 12:30 pm,Raleigh Campus, Medical Office Building, GroundFloor Classrooms (Code=SDSAIH)

Wake AHEC

Educational credit available for all programs. Fordetails/fees, call ext. 08547 or visit www.wakeahec.organd click Program Listings.

MHC Fourth Friday Series – The Dope on Dope: ANon-Clinical Approach to Understanding Substancesof Abuse – Friday, April 26 at 9:30 am to 4:30 pm atMethodist Home for Children, Raleigh

Intraoral Radiography for the Office-Trained DentalAssistant – Tuesday, April 30, through Saturday, June22, Andrews Center, Raleigh

Oral Appliance Therapy for Sleep DisorderedBreathing: Apnea – Thursday, May 2, 5:45 to 8 pm,Andrews Center, Raleigh

Webinar: Depression and Bipolar Disorders inPregnancy: Course and Treatment – Tuesday, May 7,noon to 1:30 pm – Online Learning

Warriors in Distress: Suicide among our Soldiers atWar and at Home – Wednesday, May 8, 8:15 am to 4pm, Andrews Center, Raleigh

Coronal Polishing for the Dental Assistant II –Saturday, May 11, 8:30 am to 4:15 pm, at WakeTechnical Community College: Dental Lab, Raleigh

The Third Annual Resident Spring Symposium:Enhancing Patient Care through Clinical Research –Tuesday, May 14, 6 to 8:45 pm, Andrews Center,Raleigh

WE WIN! Conflict Resolution for the Certified NursingAssistant – Thursday, May 16, 9 am to 4:30 pm, CaryHospital

2013 Communicable Disease Program: SkillsDevelopment Training – Monday, May 20, throughWednesday, May 22, at the Holiday Inn Resort,Wrightsville Beach, N.C.

CGEC Mental Health, Substance Abuse and Aging:Building Capacity to Address Needs in Our Region(Greenville) – Wednesday, May 22, 9:45 am to 4 pm,Eastern AHEC – Greenville, N.C.

20th Annual Thomas B. Dameron Jr. Lectureship inOrthopaedics: Catastrophic Sports Injuries – Friday,May 24, 7:30 am to noon, the McKimmon Center, N.C.State University, Raleigh

Nursing Education

CPR Blitz – Thursday, May 9, 2013. “Check-off only” isany time between 8:30 am and 8 pm. Classes held from9:30 am to 12:30 pm; 1:30 to 4:30 pm; and 7:30 to10:30 pm. See Learning Link (NEAHA20 & NEAHA24).

Channeling Your Creativity through Writing and StoryTelling, led by Amy Vega (NE014-13054) – Tuesday,May 14, 8:30 to 10 am in the Andrews Center

Compassion in Action (NE014-12009) – Wednesday,May 8, 8 to 10 am, NED A

Nursing Professional Development Book Series: EatThat Cookie! Making Workplace Positivity Pay Offby Liz Jazwiec (NE014-12086) –Thursday, May 2, 7:30to 8:30 am, in NED A; Tuesday, May 14, 8 to 9 am, Cary Hospital Conference Center

Nursing Professional Development Book Series: Inspired Nurse by Rich Bluni (NE014-11004) – Thursday, May 2, 11 am to noon, NED A

Book Club: The Other End of the Stethoscope by Marcus Engel (NE014-12128) – Thursday, May 9, 8:30 to 9:30 am, Raleigh Campus Conference Dining

calendarofeventsTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events. For details and feeinformation, visit the WakeMedWeb. Send calendar submissions to Public Relations or e-mail microscope@wakemed.org.

20th Annual Spring Daze

Arts & Crafts FestivalSaturday, April 27Fred G. Bond Metro Park, Cary9 am to 5 pmwww.townofcary.org

Apex Peak Fest

Saturday, May 49 am to 5 pmDowntown Apexwww.apexpeakfest.com

Meet in the Street

Saturday, May 410 am to 4 pmDowntown Wake Forestwww.wakeforestchamber.org

Community Events for the Whole FamilyThe entire family can enjoy these free events, including live music, arts and crafts, entertainment for all ages,delicious food and more! WakeMed is proud to help sponsor these three fabulous spring happenings.