NNewsrai lE X P R E S S

WEEK ENDING 19 May 2007

ITEM FORTRAIN

COMPANY ONRETAIL TRAIN TRAVEL

ITEM SUBJECT OUTLETS STAFF AGENTS

National Rail information is listed first, followed by Train Company information in

alphabetical Train Company order. Further items follow in alphabetical contributor order.

*To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate.

340

✓ ✓

1 National RailGo PLUSBUS andleave the car athome

2 ATOCOrdering Railcardstation literature and posters

3 National RailCycling by Trainleaflet

4 ATOCThree PeaksChallenge – 7th to9th June 2007

5 First Great WesternSaver/First Savervalidity code GI ✓ ✓ ✓

✓ ✓

✓

✓

2

Additional items included with this issue of Newsrail Express

Retail Manual part 2 Issue 203

If you have not received these additional items or if you need extra copies, please contact:

TSO Customer Services, St. Crispins, Duke Street, Norwich, NR3 1PD

Tel: 0870 850 2149 Fax: 0870 600 5533 e-mail: csatoc@tso.co.uk

TOCs should inform their Pricing or Retail Manager about any changes to the distribution of publications.

New prices for Newsrail Express items and Retail Manual updates from 1 May 2007There will be new prices for putting news items into Newsrail Express and for updating the Retail Manual from 1 May 2007. These prices have been agreed by Ticketing & Settlement Scheme Council and Retail Group. Theaim is to partly shift the cost from TOCs submitting items and making changes to TOCs that still require printedpaper copies of Newsrail Express and the Retail Manual. This aims to encourage greater use of electroniccommunications.

New charges for making changes are shown in the following tables.

New pages/pages amended

Amendment Black & white page cost Colour page cost(fixed basic cost) (per page) (per page)

£100 £50 £100

News item standard fixed cost (however long the news item is)

£100

Any remaining production and distribution costs will be charged to TOCs receiving paper copies of NewsrailExpress and Retail Manual updates in proportion to the number of copies each TOC requires. Charges will becalculated by RSP.

Altering your TOC’s requirement for paper copies of Newsrail Express and Retail Manual updates

TOCs can reduce production and distribution costs by altering the number of paper copies of Newsrail Expressand Retail Manual updates by contacting their Pricing Manager or nominated TOC representative to amendtheir TOC publications distribution list through the FRPS website. For example, a TOC may decide that it nolonger requires paper copies of Newsrail Express and Retail Manual updates, if appropriate staff can accessthe information electronically.

FRPP website – an excellent alternative to paper

Retail publications information can be accessed electronically via: http://frpp.tso.co.uk and includes:

● Newsrail Express

● Retail Manual Part One & Part Two

● National Fares Manuals

● RailLinks Manual

● Ticket Examiners Handbook

Travel agents have their own ATOC travel agents website at: www.atoctravelagents.org

Retail Communications Managerpaul.chilver@atoc.org

Tel: 020 7841 8058

Retail Manual

Newsrail Express

3

1TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFFTRAVEL AGENTS

Go PLUSBUS and leave the car at homeWhat’s PLUSBUS?

PLUSBUS combines rail and bus travel, offering customers train travel and unlimited bus travel around theirorigin or destination station in one easy transaction. It’s now available for over 300 stations nationwide. Ticketscan be sold from any National Rail station ticket office, rail appointed travel agent or selected telesales offices.It makes door to door public transport combining rail and bus an easy option, meaning customers canleave their car in the garage.

Season Tickets available

PLUSBUS tickets are available for one day, with Season Tickets for 7 days, a month, 3 months and a year formany PLUSBUS stations. PLUSBUS can be added to period return tickets if customers say what date they’recoming back and a separate PLUSBUS ticket is sold for the return date.

How do I issue PLUSBUS tickets?

For rail journeys to/from PLUSBUS stations, ask customers if they want PLUSBUS for travel around their origin ordestination station.

Then:● Where a through fare is shown, issue the ticket in the usual way.

● Where a through fare is not shown, issue the rail ticket and a separate PLUSBUS ticket. All PLUSBUSfares are included in ticket issuing systems.

● If customers are not returning the same day, they can buy an additional PLUSBUS ticket dated fortheir return travel day.

● Customers can buy PLUSBUS tickets for bus travel around stations at the beginning and/or end oftheir rail journey.

● Usual rail discounts apply to children and Railcards for day PLUSBUS tickets.

● Holders of Privilege travel facilities, Status Passes, All-Line & Regional Rail Rovers and BritRail passescan be issued with PLUSBUS tickets, without discount.

What do I offer customers?

Get to know PLUSBUS stations and areas covered that people travel to from your station. Is there a shoppingcentre, tourist attraction, business park or college in PLUSBUS station zones to help you persuade customers tobuy PLUSBUS?

Customers also like to buy PLUSBUS,especially Season Tickets, if they make journeys to or from stations with verybusy car parks or if there is road traffic congestion around stations. So check with your commuters if PLUSBUSwould help them leave the car at home.

More information

Customers can ring Traveline 0871 200 22 33 or visit www.traveline.info for bus information and timetables. TheRailLinks manual has details of all PLUSBUS zones,with prices and maps showing areas covered around stationsor visit www.plusbus.info You can access the RailLinks manual electronically through http://frpp.tso.co.uk

‘…And there’s more’ — how to sell PLUSBUS, training course

ATOC has developed an interactive electronic training course, called ‘Just the ticket... and there’s more’, withhandy tips on how to sell PLUSBUS. Ask your manager about ‘Just the ticket…and there’s more’, or see theMarketing and Retail section of www.atoc.org

Don’t forget that if you can’t find through PLUSBUS fares in ticket issuing systems, you should issue therail journey ticket and also issue separate PLUSBUS tickets.

ATOC Retail Support0207 841 8058

4

2TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFFTRAVEL AGENTS ✓

Ordering Railcard station literature and posters

To give you the best savings for your train operating company please order National Railcards (Young Persons,Family and Senior) station literature plus ATOC condition cards and Rail Travel for Disabled Passengers bookletsand Rail Map for People with Reduced Mobility with other products from Bemrose Booth, these include:

● All contract ticketing materials● Sponsored wallets and photocards● Other miscellaneous products including cleaning materials and operational forms

A complete product list can be obtained by contacting Bemrose Booth direct (details below)

Place orders:

Online: www.tocstock.com Tel: 01482 371 210Email: atoc@bemrosebooth.comFax: 01482 371 388

The following TOCs should contact Paula Murphy at Hercules in the usual way:

● c2c ● First Capital Connect ● First Great Western ● GNER ● one ● Silverlink

E-mail: orders@herculesdistribution.co.ukFax: 01895 239 928 (int: 00 38313)Tel: 01895 239 573 (int: 00 38305)

Richard FlindellNational Rail Marketing Manager, ATOC

Tel: 020 7841 8059

Newsrail Express for train company National Rail information

• over 7,000 copies printed fortnightly• 3,000 stations, travel agents and call centres receive Newsrail Express• Estimated readership of 15,000 retail staff

5

3TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFFTRAVEL AGENTS

Cycling by Train leafletThe National Rail ‘Cycling by Train’ leaflet provides passengers with a summary of each train company’s policyfor carrying cycles by train.

Stocks of the 2007 edition are available to be racked at stations.

To order copies, please send your order with delivery details to:

Emerson Roberts, Brompton Cycles

email: emerson@bbicycle.co.uk

This National Rail leaflet is sponsored by Brompton Cycles.

RailLinks manual

The information in the leaflet can also be found in the all-new section E within the RailLinks manual andaccessed on the Fares and Retail Publications Portal – https://frpp.tso.co.uk

National Rail Marketing020 7841 8061

6

4TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS

Three Peaks Challenge – 7th to 9th June 2007

On Thursday 7 June, 200 people representing rail companies from all over the UK will set off on a special trainfrom London Euston to compete in a Three Peaks race by rail challenge. The event has been organised by theRailway Children,a charity that helps runaway and abandoned children living on or around the world’s railwaystations. Participants of the challenge will walk or run up the highest peaks in Scotland, England and Wales inaround 48 hours, with special trains connecting the three peaks.

A Standard Class commemorative “all stations” pass, valid from 7 to 10 June 2007 (inclusive) has beenproduced free of charge by BemroseBooth for the event (see specimen below). Each pass issued will carry theparticipant’s name and participants are expected to verify their identity if requested by revenue protectionstaff. The pass provides rail travel:

● to London on Thursday 7 June 2007;● from North Wales, the Lake District or the Scottish Highlands to the participant’s home, if he or she

drops out or misses the organised train between peaks, and● from London to the participant’s home on Saturday 9 June 2007 or Sunday 10 June 2007.

RSP No. 4599/TPC

Rail Settlement Plan0207 841 8105

Newsrail Express for train company National Rail information

• over 7,000 copies printed fortnightly• 3,000 stations, travel agents and call centres receive Newsrail Express• Estimated readership of 15,000 retail staff

5TO BE READ BY:TRAIN COMPANY RETAIL STAFF ✓ON-TRAIN STAFF ✓TRAVEL AGENTS ✓

Saver/First Saver validity code GIThe text of Saver/First Saver validity code GI published in NFM96 (valid from 20 May 2007) is incorrect.

The correct text is shown below.

Validity Monday to Friday only.

Code GI Restriction Applies: No travel restrictions on other days.

Both Outward and Return Travel

GW

May be used on services which depart from: AT or AFTER

Bath Spa, Bradford-on-Avon, Bristol Temple Meads, Bruton, Castle Cary,Chetnole, Cosham, Dilton Marsh, Dorchester West, Fareham, Fratton, Frome,Maiden Newton, Portsmouth and Southsea, Portsmouth Harbour, Salisbury, 0851Southampton, Thornford, Trowbridge, Warminster, Westbury,Yeovil Pen Mill or Yetminster:

Dean 0847

Dunbridge 0841

Romsey 0836

Upwey 0849

Weymouth 0844

May be used earlier when connecting with trains at the above station.

First Great Western Pricing07 795980

01793 515980

Newsrail Express for train company National Rail information

• over 7,000 copies printed fortnightly• 3,000 stations, travel agents and call centres receive Newsrail Express• Estimated readership of 15,000 retail staff

7

8

9

10

11

INDEX

This index covers items from the last six issues of Newsrail Express.Amendments to Fares Manuals and associated Publications are excluded.

NEWSRAILEXPRESS

No.

PAGENo.

ATOC – Ordering station literature and posters – notice of change of supplier (updated) 334 1 3

Central Trains – Charnwood Borough Council – new Concessionary Fares Scheme 334 4 6

Central Trains – Summary of Fares Review May 2007 339 6 7

Central Trains – GroupSave to Skegness 339 7 8

Central Trains – Derbyshire Wayfarer 339 8 8

First Great Western – Changes to High Speed Train (HST) reservations on First Great Western 334 5 7

National Rail – Daily Mail Ideal Home Show 335 1 3

National Rail – Disabled persons without Railcards 335 3 5

National Rail – Free travel for accompanied children aged under 11 within the London fares zone area 337 1 3

National Rail – New Railcard leaflets and posters 339 2 4

National Rail – Date validation for thermal Railcard stock 339 3 5

National Rail – Change of address for TOCs returning Railcard application forms 339 4 6

National Rail – Season tickets and Rovers 339 5 6

one – Station name changes 339 9 9

PLUSBUS – Go green, Go PLUSBUS 335 2 4

PLUSBUS – Make sure you know how to issue PLUSBUS 336 1 3

PLUSBUS – New PLUSBUS stations from 20 May 339 1 3

Railcards – Family Railcard trial promotion 337 2 4

Railcards – Railcard application forms 334 3 5

Railcards – Railcard application forms 337 3 5

Silverlink & Virgin Trains – Changes to Silverlink and Virgin services over Easter 334 6 8

Silverlink & Virgin Trains – Changes to Silverlink and Virgin services over Easter 336 2 4

South West Trains – New Super Off-Peak tickets 339 10 10

Virgin Trains – Virgin West Coast fare corrections 334 7 9

Virgin Trains – Virgin Cross Country fares changes and New Forest bus link 339 11 12

ITEMNo.

ITEM (in alphabetical TOC order)

working together for Great Britain’s National Rail companies

Printed by The Stationery Office Limited (TSO)St. CrispinsDuke StreetNorwich NR3 1PDCopyright © Association of Train Operating Companies (ATOC) 2000

Retail Communication DeadlinesWould TOC and ATOC information providers please note the following deadlines for content submission, through FRPS, for Newsrail Express items andupdates to your sections in Retail Manual Part Two (also reflected in Rail Directory for Travel Agents Part One). Submissions can be made up until 23:59on the date shown.

The Rail Directory for Travel Agents Part One is provided to travel agents in electronic format only and mirrors the information submitted to the RetailManual Part Two.

May to November 2007Newsrail Express Retail Manual Delivery date at retail locations Deadline for submission

issue number Part Two (may vary by 2 days either side) by information providersis 23:59 on the dates below

341 4 June 22 May

July update 18 June 30 May

342 18 June 6 June

343 2 July 20 June

August update 16 July 27 June

344 16 July 4 July

345 30 July 18 July

September update 13 August 25 July

346 13 August 1 August

347 24 August 14 August

October update 10 September 21 August

348 10 September 29 August

349 24 September 12 September

November update 8 October 19 September

350 8 October 26 September

351 22 October 10 October

December update 5 November 17 October

352 5 November 24 October

FRPS websiteThe Fares & Retail Publications Service website (operated by TSO) for entering information is https://frps.tso.co.uk Each TOC and ATOC have designated information providers with password access to contribute Newsrail Express items and Retail Manual Part Two updates.

Guidance and cue cardsGuidance on how to use the system is available from www.atoc.org in the Marketing and Retail > FRPS (Fares & Retail Publications Service)section. For additional editorial guidance contact Paul Chilver at ATOC Editorial on paul.chilver@atoc.org or telephone 020 7841 8058.

Proof checkingAt the proof check stage, (usually 2-3 days after the submission deadline) contributors will receive an email from TSO which states what the timedeadline is for checking your proof. This then normally gives you one working day to check the proof and you should advise of any alterationsrequired or supply sign-off to Paul Chilver at ATOC Editorial, fax 020 7841 8266 by the deadline shown in the email.

Further information and pricesFurther information and full pricing details for contributing news items and updates is shown in the inside cover of this edition or available fromwww.atoc.org in the Marketing and Retail > FRPS (Fares & Retail Publications Service) section. Note that prices are higher for colour and laminated pages where required.For invoice enquiries please contact Andrew Tolley at RSP on andrew.tolley@atoc.org or tel 020 7841 8119

Publication supplies, distribution and technical supportThe TSO helpline for publication supplies (if you want to buy extra copies of manuals), distribution queries (if you do not receive the information that you were expecting) and technical support is 0870 850 2149 or email csatoc@tso.co.uk. If you simply wish to make a change to the distribution database then please contact your TOC’s Retail or Pricing Manager (for non-TOCs please contact paul.chilver@atoc.org).

Inserts and merchandisersIf you wish to send out any separate inserts (such as leaflets and merchandisers) within the Newsrail Express distribution package (either distribution of your pre-printed material or a full print and distribution service) please arrange this direct with TSO – tel 0870 873 8722, email csatoc@tso.co.ukto discuss details of costs and timescales. Please ensure that you contact TSO at least 7 days in advance of the submission deadline date shown above.

Retail Manual Part One, Rail Directory for Travel Agents Part Two, Ticket Examiners HandbookIf you want any changes made to Retail Manual Part One, Rail Directory for Travel Agents Part Two and Ticket Examiners Handbook, please contactATOC Editorial on mark.bryce@atoc.org.

ASSOCIATION of TRAIN OPERATING COMPANIES