Next Gen Communication Services

Terri Cummings

November 8th, 2013

UCSF Current Voice Environment

• Two separate Voice platforms for Campus & Medical Center- Multiple Telephone Systems- Separate Voice mail systems - Multiple Vendors & Maintenance contracts

• Separate IT Support teams• Outdated technology• Limited features and interoperability• Expensive

UCSF Future Voice Environment

• Happening Now• One New Telephone system for all!• New VoIP Telephones• One Voice Mail system• One integrated IT support team

• Future State• One Unified Communications Platform

- Presence- Instant Messaging- Mobile Device integration- Desktop Video Conferencing- Document Sharing

Financial Benefits!• Lower Monthly Costs for Campus

- $19 Monthly Rate: • Line charge • Unified Messaging Voice Mail • Unlimited local and domestic long distance calls

• Simplified billing statements• Keep your UCSF number (476, 514, 502)• Departments will pay for International calling• Departments will buy new VoIP phone to opt in

High-Level Project TimelineSEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE JULY AUG

Mission Bay Hospital and Mission Hall

Planning for Unified Communication Buildout

VoIP Infrastructure Buildout

800 Early –Adopters Pilot Groups

Moffitt/Long Hospital upgrade

Cisco Unified Communications Technology Demonstration

7© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialC97-563309-00

Jabber

Any to Any Collaboration Made Easy

WebEx

IP Phones

SmartPhone

Jabber for TP

Interpretive Svc or Specialist on Demand

Immersive TelePresence

Desktop TP