next generation retail management
TRANSCRIPT
www.unicomlearning.com
March 22, 2014Hyderabad
Swapnil SauravProject Manager – Sales Support
www.swapnil.asia 1
My Background
Leading provider of end-to-end, integrated retail and supply chain planning and execution solutions
More than 4,000 customers worldwide
JDA delivers value like no one!
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Agenda Of The Talk:
-> Changing face of the Retail
-> Returns
-> Logistics & Distribution supporting returns
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Retail - Yesterday
It was about little options!www.swapnil.asia 4
Retail - Today
Its about Power of Consumer.www.swapnil.asia 5
Retail - Tomorrow
Its about Customer Experience!www.swapnil.asia 6
How it happens?
CRM System to identify your customers, their shopping habits and preferences.
Integrate Online Channels, Mobile Channels and Social Media Channels with your existingRetail channels to CREATE VALUE!
Welcome to the OMNI CHANNEL World!
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Retail - Tomorrow
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Retail - Tomorrow
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Retail - Tomorrow
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Moving to Omni Channel
OMNI CHANNEL shoppers spend 50% more than single channel shoppers!
Single Channel
Multi Channel
Cross Channel
Omni Channel
Single type of touch point
Multiple independent touch points
Single brand, multiple
touch points but
independent
Customer experience a
Brand
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Retail - Tomorrow
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Retail Logistics
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Operational Changes
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Visibility
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2009 v 2014
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Execution Essentials
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Online Returns
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Fewer than 10% of products cause 50% of returns.1% of your customers cause up to 10% of your returns costs.
Reverse Logistics
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• Preempt returns• Define return strategies• Explore partnerships with third-party returns processors and/or integrate
with parcel carriers• Implement an integrated return network
Are we ready to step into the future?
Speaker name: SWAPNIL SAURAVEmail ID: [email protected]
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