nexus step by step

U.S. Customs and Border Protection

May 2008

GOES ProcessingThe Global Online Enrollment System (GOES) is used to complete and submit NEXUS, SENTRI, Global Entry, and US-Mexico FAST applications online as well as to submit fee payment and schedule an Enrollment Center appointment.

The screens listed in this presentation highlight the step by step process of:

– Registering as a new GOES user– Online completion and submission of NEXUS, SENTRI, Global Entry, and US-Mexico FAST applications– Online processing fee payment– Online Enrollment Center appointment scheduling

Registration U.S. Customs and Border Protection

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Registering as a New GOES User


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GOES Welcome screen

• Type https://goes-app.cbp.dhs.gov in the address bar of your internet browser or select the Global Online Enrollment System Application link on the bottom right of the www.cbp.gov Webpage. The GOES Welcome screen displays.

• Click the <appropriate hyperlink> to register in English or French as a new GOES user. The GOES Warning screen displays.

https://goes-app.cbp.dhs.gov/

http://www.cbp.gov/


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GOES Warning screen

Click Next. The GOES User Registration – General Information screen displays.


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GOES User Registration – General Information screen

• Type <your information> in each field including your <GOES password> and confirmation of your password. (NOTE: Password rules are listed to the right.)

• Click Next. The GOES User Registration – CBP Trusted Traveler Program Member? screen displays.


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GOES User Registration – CBP Trusted Traveler Program Member? screen

• Answer the two (2) questions. (NOTE: If you answer Yes to either question, you must provide a Membership Number in the field provided.)

• Click Next. The GOES User Registration – Security Questions screen displays.


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GOES User Registration – Security Questions screen

• Choose five (5) questions to uniquely identify yourself with the system.

• Click Next. The GOES User Registration – Security Questions (Answers) screendisplays.


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GOES User Registration – Security Questions (Answers) screen

• Type <the answers> to the five (5) questions chosen on the previous screen.

• Click Next. The GOES User Registration – User Information screen displays.


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GOES User Registration – User Information screen

• Your GOES User ID displays on the screen. You can print this screen for your records by clicking Print, or you can start your application process by clicking Login.

• If an email address was entered on the GOES User Registration – General Information screen, an email message containing your GOES User ID was sent to the account provided.

Application Processing U.S. Customs and Border Protection

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Online Completion and Submission of

NEXUS Applications


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GOES Login screen

• Type your <GOES User ID> and <Password>.

• Click the Sign In button.

• Click Enter if you consent to the message displayed. The Terms and Conditionsscreen displays.


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GOES Terms and Conditions screen

• After successfully logging into GOES from the GOES Welcome screen, the GOES Terms and Conditions screen displays.

• You can print the Terms and Conditions screen by clicking the Print hyperlink.

• Click Enter if you consent to the message displayed. The GOES Account Summaryscreen displays.


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GOES Account Summary screen

Click Enroll in a New Program to begin the application process. The GOES Program Membership screen displays.


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GOES Program Membership screen

• Answer the two (2) questions listed. (NOTE: If you answer Yes to either of the questions, you will have to provide your previous PASS ID using the Change Profile hyperlink provided.)

• Answering No to both questions allows you to move forward by clicking Next. The GOES CBP Trusted Traveler Program List screen displays.


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GOES CBP Trusted Traveler Program List screen

• Select the button beside NEXUS to indicate that you are applying for the NEXUS program . (Short descriptions of all of the programs are included to help with the selection)

• Click Next. The appropriate GOES Program Eligibility screen displays.


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GOES NEXUS Program Eligibility screen

After reading the program eligibility requirements displayed, choose Yes to continue. The GOES Personal Information screen displays.


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GOES Application Wizard

• There are two ways to navigate through the application entry:– By clicking on the section from the Application Wizard– Clicking on Next at the bottom of each page

• The name of the program is added to the menu title of Application Wizard


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GOES Personal Information screen

• Populate your <Gender>, <Eye Color>, <Height>, and <Language Preference> using the drop-down menus and fields available.

• Click Next. The GOES Other Names Used screen displays. (NOTE: Use the Update Registration Data hyperlink if any other biographic data needs to be updated on this screen.)


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GOES Other Names Used screen

• Add other names used by typing <alternate first and last names> in the available fields and clicking the Add Last Name + or Add First Name + buttons if applicable.

• Click Next. The GOES Date and Place of Birth screen displays.


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GOES Date and Place of Birth screen

The data displayed on this screen is taken from the registration data entered earlier in the GOES process.

– Use the Update Registration Data hyperlink to change this information if necessary.

– Click Next. The Contact Information screen displays.


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GOES Contact Information screen

• Populate <phone contact information> on this screen using the drop-down menus and fields provided.

• At least one phone number is required.

• Click Next. The GOES Citizenship Information screen displays.


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GOES Citizenship Information screen

• Select the <country> of your primary citizenship from the drop-down menu.

• Click Next. The GOES Citizenship Information: Select Documents screendisplays.


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GOES Citizenship Information: Select Documents

• Select the <applicable documents> that provide your proof of primary citizenship using the check-boxes provided.

• Click Next. The GOES Proof of Citizenship: <document(s) selected> screendisplays for every document selected.


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GOES Proof of Citizenship: <document(s) selected>

• Populate the data fields on the screen with information exactly as it appears on the document referenced.

• Click Next. (NOTE: All documents selected on the GOES Citizenship Information: <document(s) selected> screen will display one at a time to capture information from each document.) After providing all document information and clicking Next, the GOES Citizenship Information: Confirmation screen displays.


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GOES Proof of Citizenship: <document(s) selected>

After completing the data fields on the Passport screen, you will have the opportunity to enter a second Passport. Click Add Passport hyperlink if necessary or click Next to advance to the Citizenship Confirmation screen.


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GOES Citizenship Information: Confirmation screen

Answer Yes or No to the question Do you wish to add another country of citizenship?

– Answering Yes will return you to the GOES Citizenship Information screen to select another country of citizenship, and complete the required fields.

– Answering No moves forward to the • GOES Proof of Admissibility: Select Documents screen• GOES Permanent Resident Status screen for applicants that are not US

citizens.


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GOES Proof of Admissibility: Select Documents screen

• Select the <applicable documents> that you will be use as proof of admissibility.

• The citizenship documents are automatically checked if you indicate that you want to use the citizenship document as an admissibility document.

• Click Next. The GOES Proof of Admissibility: <document(s) selected> screendisplays for every document selected.


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GOES Proof of Admissibility: <document selected> screen

• The citizenship document(s) display with the information populated from the previous screens. (NOTE: If any new admissibility documents were selected on the GOES Proof of Admissibility: Select Documents screen, you must populate the information on this screen.)

• Verify or populate the information and click Next. The GOES Primary Residence screendisplays. (NOTE: If you are applying for NEXUS and have indicated that you are not a citizen of the U.S., the GOES Permanent Residence screen displays instead.)


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GOES Permanent Resident Status (NEXUS) screen

If you are applying for NEXUS and have indicated that you are not a citizen of the U.S. or Canada, this screen displays. In this case, you must be a permanent resident of either Canada or the United States to be eligible for the NEXUS program.

– Select the <appropriate button> to indicate whether you are a permanent resident of the United States or Canada.

– Click Next. The GOES Permanent Resident Status: Permanent Resident Card screen displays.


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GOES Driver’s License screen

• (Displayed only if the applicant is 14 or older.) Answer Yes or No to the question Do you currently hold a valid driver’s license? (NOTE: If you answer Yes the GOES Driver’s License Details screen displays after clicking Next. If you answer No the GOES Current Address screen displays after clicking Next.)

• Click Next.


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GOES Driver’s License Details screen

• If you chose Yes as holding a valid driver’s license, you must populate your <license information> on this screen.

• Click Next. The GOES Current Address screen displays.


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GOES Current Address screen

• Populate your <current address information> on this screen. (NOTE: If your mailing address is different from your current address click the check-box at the bottom of the screen. P.O. boxes cannot be used.)

• Click Next. – If mailing address check box is selected, the GOES Mailing Address screen displays.– If mailing address check box is not selected and the Country is not US, the GOES US

Contact screen displays.– Otherwise, the GOES Address History screen displays.


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GOES Address History screen

If you have lived at your current address for less than five (5) years, you must add previous address information on this screen until a total of five (5) years of address history is recorded.

– Click Add Address + and populate your <address history> for each applicable address. (NOTE: P.O. boxes cannot be used.)

– Click Next. The GOES Address History screen displays to allow you to add additional address history.


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GOES Address History Details screen

• Populate your <address history information> on this screen.

• Click Next. The GOES Current Employment Status screen displays.


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GOES Current Employment Status screen

Select your <current employment status> from the available buttons and populate your <start date of employment>. The GOES Current Employment Status (expanded) screen displays if you select “Employed” or “Self-employed”.


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GOES Current Employment Status (expanded) screen

• Populate your <current employment details>

• Click Next. The GOES Employment History screen displays.


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GOES Employment History screen

If you have been employed at your current job for less than five (5) years, you must add previous employment information on this screen until a total of five (5) years of employment history is recorded.

– Click Add Employer + and populate your <employment history> for each applicable job.

– Click Next. The GOES Travel History screen displays.


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GOES Travel History screen

• Answer Yes or No to the question, Have you traveled to countries other than the United States, Canada, or Mexico within the past 5 years? (NOTE: If you choose Yes, select the <appropriate country> and click Add Country + for each applicable country.)

• Click Next. The GOES Additional Information: Offense Not Pardonedscreen displays.


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GOES Additional Information: Offense Not Pardoned screen

• Answer Yes or No to the question, Have you ever been convicted of an offense in any country for which you have not received a pardon?(NOTE: If you choose Yes, provide details in the text box.)

• Click Next. The GOES Additional Information: Waiver of Admissibilityscreen displays.


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GOES Additional Information: Waiver of Inadmissibility screen

• Answer Yes or No to the question, Have you ever received a waiver of inadmissibility to the U.S. from a U.S. government agency? (NOTE: If you answer Yes, provide details in the text box.)

• Click Next. The GOES Additional Information: Approved for Rehabilitationscreen displays.


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GOES Additional Information: Approved for Rehabilitation screen

• Answer Yes or No to the question, Have you ever been approved by Citizenship and Immigration Canada for rehabilitation because of past criminal activity?(NOTE: If you answer Yes, provide details in the text box.)

• Click Next. The GOES Additional Information: Violation of Laws screen displays.


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GOES Additional Information: Violation of Laws screen

• Answer Yes or No to the question, Have you ever been found in violation of customs or immigration laws or other federal import laws? (NOTE: If you answer Yes, provide details in the text box.)

• Click Next. The GOES Additional Information: Violation of Immigration Lawsscreen displays.


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GOES Conveyance Information screen

• (Displayed only if the applicant is 14 or older) If you have a conveyance that will be used for NEXUS, click Add Conveyance +. The GOES Conveyance Details screen displays.

• If you do not have a conveyance that will be used for NEXUS travel, click Next. The GOES Application Summary screen displays.


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GOES Application Summary screen

The GOES Application Summary screen displays the application information recorded in the system.

– Review the information and click Certify if correct. (NOTE: You may also print the screen for your records by clicking Print at the top of the screen. If any information is incorrect, click Back to Application Wizard to correct the appropriate information.) The GOES Certification screen displays.


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GOES NEXUS Certification screen

• Answer Yes or No to the question, Do you certify? (NOTE: You will not be able to continue the process until you choose Yes.)

• Click Next. The GOES Final Review: Application Shopping Cart screen displays.

Payment Processing U.S. Customs and Border Protection

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Online Processing Fee Payment


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GOES Final Review: Application Shopping Cart screen

The GOES Application Fee displays in U.S. dollars. This fee is non-refundable. Your GOES application will not be processed until payment has been received. – Click the check-box to agree.


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GOES Final Review: Application Shopping Cart screen

The GOES Application Fee displays in U.S. dollars. This fee is non-refundable. Your GOES application will not be processed until payment has been received. – Click Make Payment. The GOES Final Review: Payment Complete

screen displays.


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GOES Final Review: Payment Complete screen


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GOES Online Payment screen

• Click the <appropriate button> to make a payment by credit card or bank account.

• Click Next. The GOES Online Payment (Credit Card) screen or GOES Online Payment (Bank Account) screen displays.


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GOES Online Payment (Credit Card) screen

• Populate your <credit card information>

• Click Submit Payment. The GOES Payment Confirmation screen displays.


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GOES Online Payment (Bank Account) screen

• Populate your <bank account information>

• Click Submit Payment. The GOES Payment Confirmation screen displays.


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GOES Payment Confirmation screen

Your payment has been received and your application is under review. You will have to log back into GOES periodically to check the status of your application. (NOTE:Payment processing takes an additional five (5) business days when paying by bank account. You can print this screen by clicking the Print hyperlink on the left.)

– Once your application is in Conditionally Approved status you may schedule an appointment at an Enrollment Center.

– The review process may take a few weeks.– Click Logoff. The GOES Welcome screen displays.

Appointment Scheduling U.S. Customs and Border Protection

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Online Enrollment Center Appointment Scheduling


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GOES Login screen

• Enter your <GOES User ID> and <GOES Password>

• Click Sign In. The GOES Terms and Conditions screen displays.


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GOES Terms and Conditions screen

Click Enter. The GOES Account Summary (Conditionally Approved) screendisplays once your application is conditionally approved. (NOTE: You can print this screen by clicking the Print hyperlink.)


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GOES Account Summary (Conditionally Approved) screen

Your application status displays on the GOES Account Summary screen. When your application status is Conditionally Approved you may view and print your Conditional Approval Notification letter.

– Click the Conditional Approval Notification hyperlink. The GOES Conditional Approval Notification screen displays.


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GOES Conditional Approval Notification screen

• You will have to print this letter and take it with you to the Enrollment Center for your interview. Click Print at the top-left of the screen. Close the screen after the letter prints. The GOES Account Summary (Conditionally Approved) screen displays.


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GOES Account Summary (Conditionally Approved) screen

Your application status displays on the GOES Account Summary screen. When your application status is Conditionally Approved you may schedule your Enrollment Center appointment online.

– Click Schedule Interview. The GOES Select Enrollment Center screendisplays.


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GOES Select Enrollment Center screen

• Select the <Enrollment Center> from the drop-down list where you will appear for your final interview.

• Click Next. The GOES Schedule Appointment screen displays.


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GOES Schedule Appointment screen

Select an <open (blue) appointment slot> from the available time slots on the screen. (NOTE: You can change the date selected by using the calendar on the left side of the screen.) The GOES Scheduling Confirmation screen displays.


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GOES Scheduling Confirmation screen

Review the information on the screen. Select Confirm to book the time slot selected. The GOES Interview Scheduled screen displays. (NOTE: Clicking Cancel will return you to the GOES Schedule Appointment screen.)


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GOES Interview Scheduled screen

• Review the details of your appointment.

• Click Done. (NOTE: You can also reschedule or cancel your appointment by clicking the <appropriate button> at the bottom of the screen. You can print this page by clicking the Print hyperlink at the bottom of the page.)

• You can return to this screen at any time by clicking the NEXUS program hyperlink from the GOES Account Summary screen. Caution: Canceling your appointment more than 90 days after your conditional approval will cause your application to be denied. Use the Reschedule button if your appointment must be rescheduled.)


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GOES Interview MaintenanceLog in to GOES to check the status of you application(s) or appointment(s) on the GOES Account Summary screen.

Guidelines for Cancelling or Rescheduling Appointments:– Only appointments greater than 24 hours in advance may be rescheduled or cancelled through

GOES.– If USCBP blocks your appointment, the enrollment center personnel will contact you to

reschedule. This will be done in a timely manner within 90 days to prevent denial of your application. If your application is denied, USCBP will take the appropriate measures to correct the denial and re-schedule your interview appointment.

– When you cancel or reschedule your appointment, you must provide a reason for the cancellation or rescheduling.

– If you have cancelled or rescheduled too many times, your application may be denied.

To reschedule/cancel your appointment:

– Select the NEXUS Program hyperlink on the GOES Account Summary screen. – The GOES Interview Scheduled screen displays giving you the option to reschedule or cancel.

(NOTE: If CBP has blocked your interview, the GOES Interview Blocked screen displays giving you the option to reschedule only.)

– If you choose to reschedule the GOES Select Enrollment Center screen displays allowing you to choose your desired Enrollment Center and then your time slot (on the GOES Schedule Appointment screen).

– The GOES Rescheduling Confirmation screen displays once a time slot has been selected. – If you choose to cancel your appointment the GOES Cancellation Confirmation screen displays.


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GOES Interview Blocked screen

If USCBP blocks your appointment, the enrollment center personnel will contact you to reschedule. This will be done in a timely manner within 90 days to prevent denial of your application. If your application is denied, USCBP will take the appropriate measures to correct the denial and re-schedule your interview appointment. You will be able to see that USCBP blocked your interview on the GOES Account Summary screen. The Application Status will be Interview Time Blocked. (NOTE: Click the Print hyperlink at the bottom of the page to print the screen.)If this happens:

– Select the NEXUS program hyperlink. The GOES Interview Blocked screen displays. – Click Reschedule Appointment. the GOES Select Enrollment Center screen displays

allowing you to choose your desired Enrollment Center and then your time slot (on the GOES Schedule Appointment screen). The GOES Rescheduling Confirmation screen displays once a time slot has been selected.


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GOES Rescheduling Confirmation screen

• To reschedule your appointment select the NEXUS program hyperlink on the GOES Account Summary screen. The GOES Interview Scheduled screen displays giving you the option to reschedule.

• Click Reschedule Appointment. the GOES Select Enrollment Center screendisplays allowing you to choose your desired Enrollment Center and then your time slot (on the GOES Schedule Appointment screen). The GOES Rescheduling Confirmation screen displays once a time slot has been selected.

• You must type a <reason for rescheduling> in the text box and click Confirm. The GOES Interview Scheduled screen redisplays with your updated interview information.


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GOES Cancellation Confirmation screen

• To cancel your appointment select the NEXUS program hyperlink on the GOES Account Summary screen. The GOES Interview Scheduled screen displays giving you the option to cancel. Click Cancel Appointment. (NOTE: If USCBP has blocked your interview and you wish to cancel, there is no need for any action on your part.) The GOES Cancellation Confirmation screen displays.

• You must type a <valid reason for cancellation> in the text box and click Confirm. The GOES Interview Cancelled screen displays with your updated interview information.


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GOES Interview Cancelled screen

Once your interview is cancelled, you may reschedule any time within 90 days of your conditional approval.

– You can access the GOES Interview Cancelled screen by selecting the NEXUS program hyperlink from the GOES Account Summary screen.

– Click Schedule Again to begin the rescheduling process. If 90 days from your conditional approval status passes without any action, your application will be denied.

nexus step by step

Documents

goes terms

new goes user registration

goes user id

previous screen

login screen

conditions screen displays

welcome screen displays

border protection