nfc application ecosystems: marketing, gaming, access … · nfc application ecosystems: marketing,...
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NFC Application Ecosystems: Marketing, Gaming, Access and Identity Applications
Smart Card Alliance Mobile & NFC Council Webinar October 11, 2012
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Introductions• Brent Bowen, INSIDE Secure• Chair, Mobile & NFC Council
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Mobile & NFC Council
Raise awareness and accelerate the adoption of all applications using NFC Access control, identity,
loyalty, marketing, payments, peer-to-peer, promotion/coupons/offers, transit, …
Accelerate the practical application of NFC, providing a bridge between technology development/specifications and the applications that can deliver business benefits to industry stakeholders.
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Mobile/NFC Ecosystem Project
Objectives To educate broadly on NFC – especially beyond payment Describe ecosystem as it relates to the different applications
(marketing, payments, identity, access, transit, peer-to-peer, posters, gaming, product labels) and different end markets (e.g., consumer, medical, enterprise) – especially beyond payment
Application Ecosystems
Peer-to-Peer Tags and Posters Product Labels Marketing Gaming Access
Identity Social Networking Payments Ticketing Transit
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Today’s Webinar Topics & Speakers
Introductions: Brent Bowen, INSIDE Secure & Chair, Smart Card Alliance Mobile & NFC Council
NFC Marketing Applications: Chandra Srivastava, Visa Inc.
Gaming Applications: Deborah Baxley, Capgemini
Access Applications: Tom Zalewski, CorFire
Identity Applications: Steve Rogers, Intellisoft
Q&A: Randy Vanderhoof, Smart Card Alliance
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NFC Marketing Applications
Chandra Srivastava, Visa Inc. Smart Card Alliance Mobile & NFC Council
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Mobile Marketing Applications
• Targeted & personalized content • Right customer, Right content, Right time, Right place
• Mobile Marketing content• Digital Offers / Coupons – redeemable for discounts at retailers• Ads / Promotions – promote products • Product Information – provide additional information
• Mobile Marketing applications • Retail In-store – consumer is in-store shopping• Retail out-of-store – consumer is out-of-store shopping• Direct Marketing – push marketing via wallets, tags & apps • Consumer Engagement – gaming, P2P mobile Apps
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Mobile Marketing Ecosystem
Retail (in-store)
• Check-in• Smart Posters• Product Tags• Check-out • Coupon
Redemption• Loyalty
Retail (out-of-store)
• LBS Offers• Mobile Catalogs• Merchandising• Pre/Post
Shopping• Merchant
Coalition
Direct Marketing
• Mailers w Tags• PUSH to Wallet• Search Engine
Ads• Mobile App Ads• Web Apps (clip
to mobile)
Consumer Engagement
• Gaming• Mobile Apps• P2P Apps
Retailers Brands Content-Providers
Offers/Coupons Ads/Promotions Product Info(Targeting, Personalization, Loyalty)
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NFC Mobile Marketing Ecosystem Players
Category Examples Role StandardsWallets with Offers & Loyalty
C-SAM, Isis, Google, PayPass, Serve, Toro, Visa, VeriFone, ViVOtech
Provide Wallet enabled with payments, digital offers and loyalty cards
Proprietary
Check-in, LBS Foursquare, Google,Isis, Loopt, Shopkick
Provide Retail check-in based on NFC tap on Smart Posters/Tags, or on Location Based Services
GPS, Cell location, Smart Posters, Proprietary
Smart Poster / Tags All things Mobile, Proxama, Proximity Sky, Identive NFC, NFC Superstore
Provide Smart Poster and tags linked to back end service to mobile marketing and mobile offers
NFC Forum guidelines; Proprietary for content management linked to tags/posters
Offer/Loyalty Redemption at POS
Isis, Google, ViVOtech, VeriFone,Visa
Provide Apps to support transfer of offers and loyalty data from mobile NFC phone to Retail POS systems and redemption of offers
Proprietary specs; retrofit to existing couponing standards, Network Redemption
Mobile Offer Codes & Barcodes
MMA, ACP, YouTechnology, Coupons.com
Provide guidelines for digital offer standards
GS1, Mobile Marketing Association (MMA) Guidelines, Association of Coupons Professionals (ACP) Guidelines, Retailer Specified
Offer Reconciliation Inmar, NCH, You Technology, Retailer in-house
Provide offer settlement & reconciliation for CPG coupons and retailer sponsored offers
Proprietary
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Mobile Marketing Considerations
• Ability for Targeting & Personalization• Consumer enrollment, profile & preferences• Access to consumer behavior & transaction history• Content correlation to consumer profile/activities
• Consumer Discovery & Content Delivery • Types of consumer interactions – check-in, poster taps, etc • Content delivery – types & timings
• Retailer Participation • Technology enablement for in-store or out-of store marketing• Level of participation
• Content Provider Participation
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Gaming Applications
Deborah Baxley, Capgemini Smart Card Alliance Mobile & NFC Council
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Gamification unlocks “the MAGIC of NFC”
Gaming is the one use case that might make NFC “cool” –providing a catalyst for mass adoption
• Enable interactivity with real-life items such as plush toys and posters• Make gaming more social by incorporating peer to peer
The blurring of physical and virtual creates revenue opportunities for gaming companies
• Entice gamers to purchase toys• Increase engagement levels among gamers
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Mobile/NFC Gaming Ecosystem
Console/ Handset / Tag manufacturers
Game Publishers Gambling Casinos
Gaming PlatformMicropayment Providers
Marketing Specialist Gamer/ Gambler
Provide “tap & gamble” experience beyond
casino doorProvide app dev platform spanning multiple devices
Collect revenue for levels, add-ons
Provide targeted offers
Link games to devices
Engage gamer
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NFC + Gaming Ecosystem Players
Category Examples Use of NFCConsole/handset/tag manufactures
• Nintendo• Nokia• Samsung• NXP
• Link games with real world items• Support peer-to-peer gambling• Support micropayments• Instant purchase game items or apps/games
Game publishers • Nintendo (Wii, Pokemon)• Rovio (Angry Birds
“Magic”)• Sifteo (Cubes)• Activision (Skylanders)• Vectorform (Pandemic 1.0)• Nukotoys
• Use USB-based or handset NFC readers to enable interactivity with real-life, unlock new levels, offer discounts and rewards to players
• Provision down-load codes on physical goods• Combine collectables with game• Enable peer-to-peer gaming (“pairing”)• Pair mobile phones with accessories, e.g. speakers,
TV
GamblingCasinos
• TBD • “Tap-n-gamble” extending gambling experience beyond casino floor
GamingPlatform
• SCVNGR • Enable publishers to build location-based games compatible with multiple handsets
Micropayments • Sometrics• Zong• Mopay
• Replace scratch-off cards• Enable game publishers to market free games then
monetize virtual currency
Target Offers • Sometrics • Serve targeted offers based on location, demographics, conversion history & social affiliation
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NFC Access Applications
Tom Zalewski, CorFire Smart Card Alliance Mobile & NFC Council
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Manage and Monitor Real-Time Access for Authorized Users Physical Access
Public or Private Buildings or FacilitiesCorporate Campuses/Offices, Remote Facilities or BuildingsHotel or Public FacilitiesServicing & Maintenance of Public-use Kiosks, Vending/Ticketing Machines
Logical AccessCorporate, Private or Limited-Access Networks
Ability to Issue Open-Ended, Time or Event-Triggered Credentials Time of Day, Week, or Re-occurring period X number of Uses / Attempts Location-Triggered Access
Ability to Grant Transfer of Access Credentials From Authority to End User From End User to End User (similar to P2P)
Access Control
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Category Applications Examples / StakeholdersConsumer / B2C • Hotel Access
• Memberships• Rental Properties• College Campus
• Hotel rooms, concierge lounges• Entertainment, country clubs, airline clubs• Vacation rentals• Dorms, student buildings
Corporate / B2E • Employee Campus• Field Facilities
• Access badge replacement• Remote location temporary access
Field Work Force • Residential / Real Estate• Cleaning / maintenance• Hospitality• Inspectors
• Real Estate Agent property access• Real-time access, tracking and documentation• Special Events, • Medical Facilities
Industrial Facilities • Remote Utility Facilities• Authority Access
• Public Utility Premises, Microwave/Radio Sites• Automated or Remote Equipment Shelters
Vending and Kiosk for Servicing / maintenance
• Ticketing Kiosks• Lottery/Slot Machines
• Access to Transit Kiosk, Self Service Parking Kiosk• Convention center, Casinos,
Logical Access • Corporate Networks• Private Networks• One -Time Use
• Off-site employees• Temporary or contract workers
Access Control Application/Stakeholders
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B2B Channels Corporate Employee Access
Physical Access and Logical Access Field Workforce Management
Field employees requiring access to secure sitesVendor or partner access such as real estate or property management Sales staff, direct or partner
B2C Channels Customer access to hotel or lounge facilities
May extend to other rental facilities or properties, rental equipment, etc
Other Channels Extends to ID and alternate forms of access authentication Time stamping and real time management Health & medical industry, regulatory inspectors, local authorities
Access Stakeholders
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Field Work Force Example - NFC
1. Employee momentarily touches phone to lock2. Lock provides ID to phone3. Phone requests credentials from SP OTA
4. SP validates phone, location & permission to access lock
5. SP sends lock access code to MNO & logs event
6. MNO routes credentials to phone SE
7. Phone requests PIN from employee 8. Employee touches phone to lock a second time9. Lock opens and sends conformation to phone10. Phone sends successful access event to SP server
Field Technician AccessRemote Utilities Station
Dispatch Console
Real Estate Agent Access
MNO TSMSP TSM
NFC Field WorkforceAccess Applications
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Residential and Industrial Lock ApplicationsConnected lock
Networked or hardwired connectionAllows commands to be sent via non-NFC linkNFC used as trigger, back-end makes access decision
i.e. service discovery triggers SMS to server for access requestStand-alone lock
Requires commands to be sent only by NFCBack-end does not always need to be invoked to obtain access
Levels of SecuritySE or no SE required?
Business model of SE owner, drive for 100% occupancy vrs $ for spaceLiability and exposure for a given application
Ability to Log and Document Access Credential HistoryLiability Law Enforcement
Access Considerations
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NFC Identity Applications
Steve Rogers, Intellisoft Smart Card Alliance Mobile & NFC Council
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NFC - Identity
NFC – Smart phone IDENTITY authentication & verification:Strong identity and attribute managementFamiliar / accepted / synergistic form factor - “use every day”Significant CPU power and memoryEasy-to-use and safe smart phone applicationsBiometric authentication (photo, face, iris, fingerprint, voice…)Visual display of verified badgeStrong authentication, PKI, out-of-band, location GPS
NFC - Secure storage & use of multiple IDENTITY credentials:Driver's LicensePassportHealth / Insurance IDStudent IDRetiree IDCorporate ID
Access Control (PACS, LACS)Professional CertificateTraining CertificateEntitlement AccountDebit /Credit AccountLoyalty / E-Ticket
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NFC – Identify Others
NFC phone as electronic IDENTITY credential reader:
Access to Enterprise Identity InfrastructureSituational Awareness Just-in-Time CredentialsEmergency Responder VerificationPIN and Biometric VerificationStrong AuthenticationPrivileges / AuthorizationLocation Based (GPS) Information PrivacyAttribute Attestation (ERO, NRF, ESF, NIPP…) Interoperability with Standards-Based Credentials Incident Scene Management and TrackingSecure Information SharingReader / Credential Communications Security
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NFC - Identify Yourself
NFC Identity Credentials for identity verification purposes:WHO are you and WHAT are you allowed to do…
Virtualized Credentials High Assurance and Trusted Identity Incident Scene AccessPhysical Access to Facilities TransportationE-TicketingPayment & Financial TransactionsHealth Records and ServicesLogical Access to Networks and Information SystemsProfessional Certification VerificationLegal AuthorizationDigital Signature Secure Email
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Medical Services Use Cases
NFCEnabledSmartDevice
Kiosk Check-in Pharmacies
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NFCEnabledSmartDevice
Student ID
College Campus Use Cases
Physical Access
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Incident Mgt.
Emergency ResponderUse Cases
FireNFCEnabledSmartDevice
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NFC Identity Ecosystem Players
Category Examples Role Standards / Laws
College and University Campus Environment
• HID / ActivIdentity• Ingersoll Rand• Identive Group• CBORD• Blackboard
IdentitySecurityAccess ControlData ExchangeTicketingPayment
ISO14443NFCNISTFERPAProprietary
Emergency First Responder Environment
• HID / ActivIdentity / CoreStreet• Northrop Grumman• Advanced Response Concepts /
WidePoint• Collaborative Fusion Inc.• CISCO
IdentityPoliceFireMedical / EMSUtilitiesCommunicationsDHSTransportationHAZMAT
ISO14443NFCNISTFEMAProprietaryNIMSNRF, NRP, ICS, NIPPERO
Medical Use Environment
• Quest Diagnostics• Lab Corp• SAFE BioPharma• HID / ActivIdentity
IdentityRecordsSecurityAccess Payment
ISO14443NFCNISTProprietaryEMRS HIPAASAFE
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Questions & Answers
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Mobile & NFC Council Webinar Series
NFC Application Ecosystems: Social Media, Payments, Ticketing and Transit Applications – October 25, 2012, 1pm ET/10am PT
• Social Media Applications: Brent Bowen, INSIDE Secure• Payments Applications: Josh Kessler, MasterCard Worldwide• Ticketing Applications: Tom Zalewski, CorFire• Transit Applications: David deKozan, Cubic
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Smart Card Alliance191 Clarksville Rd. · Princeton Junction, NJ 08550 · (800) [email protected] • www.smartcardalliance.org
• Randy Vanderhoof, [email protected]• Brent Bowen, [email protected]• Chandra Srivastava, [email protected]• Deborah Baxley, [email protected]• Tom Zalewski, [email protected]• Steve Rogers, [email protected]
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