The Importance of a CMMS as a Knowledge Management Tool

“Good checklists are precise. They are efficient, to the point, and easy to use even in the most difficult situations. Good checklists are, above all, practical.” 

- Atul Gawande

Ignorance

A partial understanding of the world and how it works

In the 1950’s, heart patients were put on bed rest for weeks in order to avoid strain to heart

Ineptitude

Knowledge exists yet we fail to apply it correctly

In 2007, 72% of patients underwent coronary interventions within 90 minutes while in 2011 it increased to 94%

http://www.aha.org/research/reports/tw/12oct-tw-quality.pdf

Benefits of ChecklistsEnsures consistency

Used to reduce failure

Aids in memory and

Informational aidCompleteness when

attention

carrying out a task

“If you miss just one key thing, you might as well not have made the effort at all.”

- Atul Gawande

Source: US Dept. of Energyhttp://www1.eere.energy.gov/femp/pdfs/OM_5.pdf

can extend equipment life

Implementing a preventive maintenance checklist by 25%

Checklists Used for Knowledge Transfer

Intellectual Capital

Organization

al CultureInformationTechnology

Knowledge

Management

ExplicitDocumentation Procedures Checklists and Inventory

TrainingConcept MappingContractors, Part-time

ImplicitMentoring/CoachingJob SharingSimulator TrainingStorytellingAfter-Action ReviewsCommunities of Practice

employees, and Retirees

http://www.state.sc.us/dio/KnowledgeTransfer.htm

Source: Levine & Gilbert, CA at Berkleyhttp://www.irle.berkeley.edu/cohre/knowledge.html

a companyWhen an employee leaves

70%walks out the door with himof his knowledge

Knowledge transfer is only valuable when it is integrated into a set of policies for knowledge generation and captureSource: Levine & Gilbert, CA at Berkleyhttp://www.irle.berkeley.edu/cohre/knowledge.html

Applying Checklists in a CMMS

“Checklists provide protection against failures. They remind us of the minimum necessary steps and make them explicit.”

- Atul Gawande

Mobilizing Your Checklists

“Just ticking boxes is not the ultimate goal. Embracing a culture of teamwork and discipline is.” -Atul Gawande

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