nga africa payroll

NGA Human Resources confidential. All rights reserved.

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NGA Africa Payroll Delivering Excellence in Multi-Country Payroll in 49 countries in Africa

15 May 2013


Agenda

2

1. Emerging BPO Opportunities & Challenges in Africa

2. NGA Africa Payroll

3. Africa Service Delivery Network

4. The NGA Value in Africa

Copyright NGA Human Resources. All rights reserved.

Growth dynamics in the African market

• Rapidly growing economies in Africa with many investment

opportunities

• Implementations of integrated solutions for Africa to ensure

legislative compliance and provide analytics

• South Africa viewed as an entry point for the rest of Africa

and the heart for many organization’s shared services hubs

(~ Deloitte, 2016)

• South African cities - Johannesburg, Cape Town and

Durban - are ranked and consistently mentioned in the

attractiveness index for outsourcing (~ Deloitte, 2016)

• South Africa’s cost-competitiveness offers 40-45% lower

cost compared to near-shore locations in the UK and 10-

20% lower than locations in Central and Eastern Europe (~

Deloitte, 2016)

• The South African BPO industry accounted for 1% of the

global BPO revenue in 2014 and is expected to account for

4% of global revenues by 2030 (~ Deloitte, 2016)

3

Emerging BPO Opportunities


Africa Payroll Challenges

4

• Lack of

harmonization

across disparate

payroll systems

• Availability and

knowledge of HR &

Payroll Legislation in

Africa

• Adherence to

country-specific data

privacy & security

laws

• Complex benefits

packages and expat

requirements

• Number of

unions across

Africa and

impact on payroll

processing

• Power of unions

in negotiating

labor

agreements

• Multiple cultures &

socio-cultural

differences make

regional project

work & service

delivery complex

• Resistance to

outsourcing &

offshoring from

unions and

governments

• Legislation in local

official language

• Lack of skilled

resources in Africa

• Standard service

support for varied

employee

populations

• High expectations

for growth &

expansion

• Continuous focus

on reduction of

costs

• High level of

paper-based

payroll processes

& reporting

• Complicated

legislation

• Frequency of

legislative

changes and

communication of

these changes

• Issues of

individual country

compliance

Payroll Legislation

& Processing

Union involvement

Culture &

Language Resources

Local regulations

15 May 2013


Agenda

5






NGA Africa Payroll Offering

“NGA Africa Payroll - part of our NGA Global Payroll offering, is an end-to-end payroll outsourcing solution for both in-country and across like countries in the African region, combining in-country payroll expertise with market-leading

HR technology and consolidated reporting.”

6

• Run your payroll across the entire

African region, all from one application

integrated with your HRIS.

• Outsource your payroll processing to

NGA, so you can focus on strategic HR

matters.

• Easily connect NGA’s payroll network with

one of the certified global HRIS platforms.

• Manage your HR & payroll data centrally

and easily access regional payroll reports

thanks to the Payroll Exchange.

• Communication with NGA SMEs through

the integrated case management tool.

Copyright NGA Human Resources. All rights reserved. 7

African HR & Payroll: SaaS / MPS

SaaS Payroll Processing

Services Managed Payroll

Services

Managed Payroll

Data Services

Comprehensive

HR & Payroll

BPO Services

NGA HR & Payroll

for Africa

Multi Currency

Multi Language

ESS / MSS Any

Device Access

From Anywhere

in the World

Intelligent Workflow

and Guidance

All Legislative

Reporting and

Business

Intelligence

Governance and

Legislation Covering

49 African Countries Fully Fledged HR and

Payroll HR to Retire

Caters for

64 Industries

SaaS and BPaaS ISO 27001 Certified

API

Interfaces

No Annual License

Fees / No Update

or Upgrade Costs /

No IT Capex Truly Modular

Build Your

“Own Solution”

Pay as

You Use

Model

Expatriate

Payroll

NGA Human Resources confidential. All rights reserved. 8

Run your Payroll across the Africa region

Document & Knowledge Management

Organizational and global

employee master data Global pay results & pay slip

Global data localized + time

& country payroll specific data

Payroll Calendar, Results

and Legal Reporting

World-Class Service Center Management

NGA HR Portal | myHRW

Certified HRIS connectors & packaged integration

Payroll across 49 countries in the Africa region

Enterprise & Employee Store

Client benefits -

• Improved productivity &

employee & NGA SME

collaboration through integrated

case management.

• Improved data quality through a

single central repository, providing

in-depth insight in global payroll

and workforce data.

• Clear oversight of people costs,

turnover, regional differences

through analytics.

• Certified in-country payroll experts

ensuring legal compliance at

every level.

• 100% employee access, uniform

employee experience.

Payroll Exchange

Management and

monitoring of integration,

data and payroll services

NGA Payroll Engines | 3rd party software (operated by NGA) | 3rd party service partners

Copyright NGA Human Resources. All rights reserved. 9

cleaHRsky components

cleaHRsky Hana

Extension Suite

NGA Global Payroll

Payroll Process Manager

HR-as-a-Service

Providing Comprehensive, Managed Data

or Managed Payroll service model options

Clo

ud A

MS

and Infr

astr

uctu

re S

erv

ices

HCP Extensions

Insights

Workforce

Payroll

Service

cleaHRsky Hana

Extension Suite

Dig

ita

l C

ore

In

tegra

te &

au

tom

ate

E

xte

nd

• SAP SuccessFactors : the world leading HR solution as the central experience

• SAP Cloud Platform: enabling a unified and seamless employee experience empowering them with self-service and easy-to-use apps

• myHRW : NGA’s state of the art and proven service center platform

• Payroll Exchange - PEX : advanced payroll integration and management for payroll in 145+ countries

• Payroll Process Manager: end-to-end control of payroll (and HR) processes, integrated with SAP Payroll Control Centre

• Insights: making data really powerful by combining HR, Payroll and employee service capabilities


Payroll Exchange Connects, Completes, Controls

10

“Payroll Exchange is at the heart of NGA’s Global Payroll offering. It enables organizations to seamlessly connect NGA’s payroll delivery capabilities in 49 countries in Africa to best-of breed HR systems, in order to benefit from globally compliant payroll outsourcing services.”

Payroll control • Secure timeliness of your data.

• Gives detailed insights on each payroll your are

running around the globe.

• Central repository for all local legal payroll

reports and files.

End-to-end integration

• Connects your HR platform to NGA’s global

payroll.

• Handles any additional data flow into your

payroll (e.g. Time).

• Feeds back information into your HR platform

like online pay-slip.

Complete your data • Manages completeness of your payroll data

on top of existing HR data.

• Supports client or NGA run HR Shared Service

Centers.

• Fully localized for 165+ NGA payroll countries

Global oversight • Deep insights on payroll related output from all

your countries in one go.

• Extract possibilities to feed your reporting tools

with your payroll data.


What payroll delivery option are you looking for?

Payroll Data Entry

Voice support NGA Client Client Client

HR data entry NGA Client Client Client

Payroll data entry NGA NGA Client Client

Post-payroll NGA NGA NGA Client

Payroll processing NGA NGA NGA NGA

Payroll engine NGA NGA NGA NGA

Service Center &

Expert Support, HR

Processing, Data Entry

Expert (SME) Support,

Complex Payroll

Processing, Corrective

Data Entry

Payroll Calculation,

Application

Maintenance & Hosting

Comprehensive Payroll & HR Services

Managed Payroll & Data Services

Managed Payroll Services

Payroll Processing Services

BPO

BPO

BPO

15 May 2013


Agenda

12






Africa Service Delivery Network

• Service delivery centers

Pretoria (regional)

Cape Town (local)

Umhlanga (local)

• HR & Payroll services

49 countries in Africa Region

• Service capability in Africa Angola, Algeria, Benin, Botswana, Burkina

Faso, Burundi, Cameroon, Chad, Comoros,

Congo, Democratic Republic of Congo,

Djibouti, Egypt, Equatorial Guinea, Eritrea,

Ethiopia, Gabon, Gambia, Ghana, Guinea,

Guinea Conakry, Ivory Coast, Kenya, Lesotho,

Liberia, Madagascar, Malawi, Mali, Mauritania,

Mauritius, Morocco, Mozambique, Namibia,

Niger, Nigeria, Rwanda, Senegal, Sierra

Leone, Somalia, South Africa, Sudan,

Swaziland, Seychelles, Tanzania, Togo,

Tunisia, Uganda, Zambia, Zimbabwe.

• Service Language capabilities in

English

Afrikaans

• Any currency

NGA Africa footprint

• 100+ NGA employees in African region

• 600+ clients serviced in region

• R500 mil+ BPO payments processed per month

in region

• Over 600,000 payslips processed annually

Cape Town

Pretoria

Umhlanga (Durban)


Pretoria Center: Our Regional Hub

Pretoria, South Africa

90 employees

Key facts & figures

Employees 90

Founded in 1967

Languages English; Afrikaans

Expertise

Services in

scope

• HR Operations – Tier 2


• Application Maintenance Services

• Systems Integration & Onboarding

• Infrastructure Services Organization

HR processes

Regional

Compliance

Regional delivery

capability

Payroll, Benefits, HR Admins, Service

Center, AMO, Onboarding, ISO

Information Security Management System

SOC1, Sarbanes – Oxley, NGA Internal

Guidelines.

49 countries in Africa


Cape Town Service Center: Our Local Hub

Key facts & figures

Employees 10


Expertise

Services in

scope




HR

processes

Payroll, Benefits, HR Admins, Service


15

Cape Town, South Africa

10 employees


Umhlanga (Durban), South Africa

10 employees

Umhlanga (Durban) Service Center: Our Local Hub

Key facts & figures

Employees 10


Expertise

Services in

scope




HR processes Payroll, Benefits, HR Admins, Service


16

15 May 2013


Agenda

17






The NGA Value in Africa

18

• Partnership with SAP – SuccessFactors VAR for South African market

• Regional HRO and AMO Teams

• NGA Presence in region for over 40 years

• Advanced expatriate functionality

• Multiple language capability for payslips

100+ employees

600+ clients serviced

in region &

600,000 employees

Bilingual

BPS

English

Afrikaans

HR & Payroll services Any

currency

R500 mil+ BPO

payments processed per month

in region

across 49 countries in African

region


One - the magic number of NGA Africa Payroll

Contract

No more administrative hassle to discuss

conditions and SLA on local level. NGA has

uniform agreements with in-country experts.

Invoice

You will receive one regional or local invoice for

paying your multi or single-country workforces

instead of dealing with local accounting issues.

Contact person Centralized management to steer your payroll

regionally and to streamline the delivery.

Statement of

Service (SoS)

Standardized and uniform services across the

different countries represented into a single

Service Level Agreement.

Standardized

processes

Regionally defined interface and way of

working.

One way to integrate with your global or

regional HR system.

19

Value proposition


NGA HR by the Numbers

20

8m+ employees served on NGA-

installed HR systems

250+

Working with

8,200 employees in 35 countries

1,000+ HR system implementations

452m £ FY2015 revenue | 640m USD

188 Providing HR &

Payroll services in

8 HCM platforms

which NGA can

deliver HR

services on

25+ 1 out of 5 of Fortune 500 companies

countries

languages

supported in

our HR service

centers

HR BPO &

BPaaS

clients 1969

In the business of

HR & payroll since

With the introduction of NGA Africa Payroll, NGA HR’s global reach increases to more than 188 countries providing BPaaS services to more than 250 clients globally.


NGA Global Payroll: 188 countries

s

188 countries

80 countries

on payroll platforms

run by NGA

90% of client

populations directly

managed from NGA

service centers

Small country

populations supported

through NGA partner

network

NGA Africa Payroll NGA LatAm Payroll


Truly Global footprint

We currently offer global payroll services in 188 countries, from 7 strategic and 30+ local service centers,

supporting more than 25 languages and any currency.

22

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Carmeroon

Cape Verde

Chad

Comoros

Congo

Cote D’Ivoire

Democratic

Republic Congo

Djibouti

Egypt

Equatorial

Guinea

Eritrea

Ethiopia

Gabon

Gambia

Ghana

Guinea

Guinea Bissau

Kenya

Lesotho

Liberia

Madagascar

Malawi

Mali

Mauritania

Mauritius

Morocco

Mozambique

Namibia

Nigeria

Rwanda

Senegal

Seychelles

Sierra Leone

Somalia

South Africa

Sudan

Swaziland

Tanzania

Togo

Tunisia

Uganda

Zambia

Zimbabwe

Afghanistan

Australia

Azerbaijan

Bangladesh

Brunei

Cambodia

China

Georgia

Hong Kong

India

Indonesia

Iran

Japan

Kazakhstan

Macau

Malaysia

Maldives

Mongolia

Myanmar

Nepal

New Zealand

Pakistan

Papua New

Guinea

Philippines

Russia

Singapore

South Korea

Sri Lanka

Taiwan

Tajikistan

Thailand

Turkmenistan

Vietnam

Bahrain

Iraq

Israel

Jordan

Kuwait

Lebanon

Oman

Qatar

Saudi Arabia

United Arab

Emirates

Albania

Armenia

Austria

Belarus

Belgium

Bosnia and

Herzegovina

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Gibraltar

Greece

Guernsey

Hungary

Iceland

Ireland

Isle of Man

Italy

Jersey

Kosovo

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malta

Moldova

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

Anguilla

Antigua and

Barbuda

Argentina

Aruba

Bahamas

Barbados

Belize

Bermuda

Bolivia

Bonaire

Brazil

British Virgin

Islands

Cayman Islands

Chile

Colombia

Costa Rica

Cuba

Curacao

Dominica

Dominican

Republic

Dutch Caribbean

Ecuador

El Salvador

Grenada

Guatemala

Guyana

Haiti

Honduras

Jamaica

Mexico

Nicaragua

Panama

Paraguay

Peru

Puerto Rico

Reunion

Saba

Saint Lucia

St Maarten

St. Eustatius

St. Kitts and

Nevis

St. Vincent &

the Grenadines

Suriname

Trinidad and

Tobago

Turks and

Caicos

Uruguay

Venezuela

Canada

United States

of America

Africa Asia

Pacific

North

America

Middle

East Europe

Latin America &

Caribbean


Let’s Make HR Work Better

We combine deep

process expertise in

HR & payroll with a

strong track record

across multiple HR

systems & platforms.

You’ll be in full control

of data and have

visibility across HR &

payroll through

integration, automation

and analytics.

You’ll have ensured

compliance,

streamlined HR

processes and

minimized

administrative burden.

We work in close

partnership with you,

wherever you are,

building on

local expertise and

global presence.

Control and understand your HR & payroll data

Master compliance locally & globally

Best-in-class cost of ownership

We help you solve your business challenges through HR & payroll.

Implement and maintain HR & payroll platforms

Managed Payroll Services

Employee-centric HR Services

Your business drivers will be fully achieved by NGA’s HR & payroll services.


What the Industry Is Saying about NGA HR

2016 SAP Application Development Partner of the Year Finalist

2015, 2016 Top 10

Outsourcing Service

Provider

Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance

award for NGA’s work with Solvay

“Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013, 2014, 2015

“A Leader in Payroll BPO” Leadership position in the Payroll BPO

Services Magic Quadrant, 2012-2016

“Market Leader” Multi-Country Payroll Outsourcing & Multi-

Process HR Outsourcing, 2012, 2015, 2016

“Leading the HRO

Winners’ Circle” HfS Blueprint Report, 2014

SuccessFactors Services Winners’ Circle HfS Blueprint Report, 2016


Why NGA HR?

25

We can help you transform your business-critical HR operations

to deliver more effective and efficient people-critical services.

In so doing, you’ll become a better employer through

smarter, more streamlined business processes —

saving money, managing employee lifecycles and

supporting an agile, globally connected organization.

Making HR Work — Better

Thank You

26

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