nga global payroll
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NGA Global Payroll Payroll Means The World To Us
NGA Human Resources confidential. All rights reserved.
Key Trends & Opportunities in Payroll
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“Organizations have been focussing on soft issues while ignoring the potential efficiency gains in payroll, in view of compliance, reporting and analytics.”
Globalization
Service delivery improvement
Changing compliance regulations
Ageing technology
Manage risk
Constantly changing business environments with acquisitions, mergers, re-organizations, mobile
workforce etc.
Take payroll seriously and adhere to SLAs, monitor KPIs, improve accuracy & efficiency, develop effective sourcing model, standardize policies & processes, etc.
Stay up to date with tax laws, union requirements and corporate governance compliance
Minimal automation & standardization, limited reporting capabilities, lack of integration, dispersed payroll
network, out of compliance, etc.
Employee over payment, unemployment claims, government and 3rd party overpayments, fines, being
out of compliance, lack of data protection, etc.
Unify payroll and HR data
Search for efficiencies
Engage with experts
Use technology IT to enable HR
Build a controls
framework
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Key Challenges for Payroll
23%
18% 8%
5%
4%
4%
3%
35% Country-Specific Requirements
• Frequent updates to national laws
• Varying Data Privacy laws • Regional languages,
currencies & time zones • Audits & Remediation
Legislative Compliance • Need to be abreast of tax
obligations • Pay and work rules
Standardized Payroll Process • Pay frequencies and payment
methods • Approvals and exception
handling
Right Global Payroll Talent & Resources
Consolidated Management Reporting
Regional Capability
Consistent Remuneration & Benefits
Manage Mobile Workforce
Which Payroll Challenges do Global Organizations worry about most?
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Create a more agile organization
Customer Requirements
Improve delivery quality
Drive down cost
Can you help us improve transparency & facilitate HR reporting?
Can you help us lower the cost of HR service delivery?
Can you help us deploy a single payroll solution and access unified HR data?
What do organizations require most?
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Deliver qualitative payroll
Customer Requirements
Maximize employee satisfaction
Become a true HR business partner
Can you help us ensure compliance with local regulations?
Can you help us focus on strategic HR by streamlining transactional HR?
Can you help us deliver a superior local employee experience?
What do payroll professionals require most?
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5 Elements Making Up Payroll Complexity
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• Tax schedule per population
• Frequency of legal changes
• Garnishments handling
• Number of populations (blue collar/white collar/mixed)
• Retro-calculations
• Complexity caused by labor agreements on company level, national level, industry level, …
• Power of unions in negotiating labor agreements
• Post payroll tax administration in local language
• Rapidly changing tax laws
• Different approaches per population, geography and salary schedule
• Depth and width of tax reporting
• Health Care reform application
• Tax-related handling of employee benefits
• Global difference in benefits appreciation
• Compliance with changing benefits regulation
• Legacy labor agreements
• Case by case organizational decisions conform union agreements
Gross-to-net calculation & legal updates
Union involvement and collective
labor agreements
Taxes & Garnishments
Employee benefits
Local, industry- specific regulations
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NGA Research - Payroll Complexity Index 2013
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NGA Global Payroll
“NGA Global Payroll is an end-to-end payroll outsourcing solution for multi-country workforces, combining in-country
payroll expertise with market-leading HR technology and consolidated reporting.”
• Run payroll in more than 145 countries across the globe
• Local language support in 25 languages
• Consolidated global payroll reporting
• Standardized HR processes
• Support for additional HR outsourcing services
• Single account manager for a multi-vendor landscape
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NGA Global Payroll Combining HR Technology & Services
Solution Components
NGA Global Payroll
Payroll Exchange
Best of Breed HRIS
World Class HR Service Center Management
Preceda Moorepay
ResourceLink
MyHRW
Compliance
Payroll & HR Outsourcing
Global Processes
Global Payroll
Network
euHReka
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NGA Global Payroll Offering
Enterprise and Employee Store
Document & Knowledge Management
Payroll Exchange
Payroll Services Managed
Comprehensive
Organizational and global employee master data Global pay results, pay slip, …
Management and control of integration,
data and payroll service
Global data localized + time & country payroll specific data
Payroll Calendar, Results and Legal Reporting
World Class Service Center Management NGA HR Portal | MyHRW
Run your payroll in more than 145 countries through NGA’s payroll network. Outsource your payroll processing to NGA, so you can focus on strategic HR matters. Easily connect NGA’s payroll network with one of the certified global HRIS platforms. Manage your HR & payroll data centrally and easily access global payroll reports thanks to the Payroll Exchange. Communicate with NGA SMEs through the integrated case management tool.
Certified HRIS platform
Payroll Network in 145+ countries
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Enabling a Globally Connected Payroll Solution
The Payroll Exchange provides companies with robust, easy to manage and standard integration capabilities of NGA’s payroll network and one of the certified best-of-breed HRIS, so HR can benefit from globally compliant payroll outsourcing services.
The Payroll Exchange: • Addresses the complexity of globally connecting your payroll platform with a best-of-breed HRIS in an
industrialized, compliant way • Translates the complex integrations into standard operations; no need to transfer every integration
question to technical staff • Creates a uniform payroll experience across geographies: a single user interface providing access to
globally aligned services, HR data, reporting, processing controls, …
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Payroll Exchange components
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Certified Packaged Integration to certified
best-of-breed HRIS
Access to a certified payroll network in over 145 countries
Rich set of payroll optimization and
Service Center Management tools
+ +
Unified payroll outsourcing service across the globe
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MyHRW Case Management Tool
Designed to help our shared service center agents service employees more efficiently, MyHRW combines case management, knowledge management, on-line reference guides, document management and AskHR. MyHRW seamlessly manages, documents and reports on your interactions with NGA experts, centralized into a globally accessible web-based solution.
Application features:
• SaaS-only solution designed for scalability, speedy setup and affordable cost
• Highly configurable and ease of integration with any HRIS system
• Integration with a wide range of IP telephony systems
• Flexible framework allowing for easy yet secure integration and event-driven routing rules through incoming email, fax, imaging and workflow
• Powerful reporting and dashboard module • Centralized storage and full history of all communications with
past and current employees
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Payroll Delivery Options
Distribution of process ownership
Client NGA
Client NGA
Portal
Comprehensive Services
Managed Services
Global workforce 145+ countries 25 languages 30+ service centers Any currency
Payroll Exchange
HR Systems Workday Fusion PeopleSoft SAP euHReka SuccessFactors
BPO/BPaaS
BPO/BPaaS
Service Center & Expert Support, HR Processing, Data Entry
Expert (SME) Support, Complex HR Processing, Corrective Data Entry
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NGA’s Global Payroll Coverage
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Delivering Payroll services in 145+ countries across the globe
NGA Human Resources confidential. All rights reserved.
NGA Global Payroll
Contract No more administrative hassle to discuss conditions and SLA on local level. NGA has uniform agreements with in-country experts
Invoice You will receive one global invoice for paying your multinational workforce instead of dealing with local accounting issues
Contact person Centralized management to steer your payroll globally and to streamline the delivery
Statement of Service (SoS)
Standardized and uniform services across the different countries represented into a single Service Level Agreement
Standardized processes Globally defined interface and way of working
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Value proposition
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Rich Experience and Credentials
Governance
One Contract and Commercial Terms
One Global Solution
Consolidated Global Reporting
Compliant Global Platform
NGA’s Advantage in Global Payroll
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Fully Compliant and standardized processes across Payroll and Time & Attendance
Transparent Global Reporting resulting in a clear view of people costs, regional differences, etc.
100% employee access, uniform employee experience in terms of service levels and process standards
No more administrative burden to discuss conditions and SLAs on local level. NGA has uniform agreements with partners
Centralized governance to manage your payroll globally and to streamline the delivery including partner management
Multiple Industry Vertical & Technology Platforms experience, ‘Leaders’ in various Industry analysts rankings and Practitioner’s approach
Scalable Across Borders NGA & partner solutions in over 145 countries with local language support
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What the Industry Is Saying
Outsourcing Provider of the Year 2012
2012 BPO & BPaaS Provider of the Year Finalist
2011 Customer Relationship & Global Thought Leader of the Year
Multi-Country Payroll Best Practices Award Rewarding the Optimizing Performance award for NGA’s work with Solvay
“Market Star Performer” Multi-Country Payroll Landscape, 2012
“Market Leader” HR BPO MarketScape, 2011
“Multi-Country Payroll Leader” Payroll Outsourcing Report, 2013
“Strong Positive” Comprehensive HR BPO MarketScope, 2011
“A Leader in Payroll BPO” Payroll BPO Magic Quadrant, 2013
“Market Leader” MPHRO Vendor Landscape, 2012
“Leading the HRO Winners’ Circle” HfS Blueprint Report, 2014
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More Global Payroll Insights & Information
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Global Payroll Good Reads
Go to http://www.ngahr.com/insights/global-payroll to learn more about all aspects of multi-country payroll.
Global Payroll Datasheet
Visit our online Resources Center and download the Global Payroll datasheet.
http://resources.ngahr.com/nga-global-payroll-datasheet
NGA Human Resources confidential. All rights reserved.
Why NGA?
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We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.
Making HR Work — Better
Thank You
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