ngg portfolio
DESCRIPTION
TRANSCRIPT
A Business Excellence Solutions Group
This Presentation
Company Profile
NGG Automotive Solutions
NGG Learning & Management Automotive Solutions Portfolio
Company Profile
1
Company ProfileAbout Us
TechnologyKnowledge
NGG Xioma is a
Business Excellence Solutions group
Company ProfileBusiness Lines
Management& LearningSolutions
OrganizationalEngineering
Solutions
Knowledge
BusinessIntelligence
Solutions
Informationsystems
Solutions
Technology
Customer Strategy
Sales & Service
Performance Improvement
Supply Chain management
Company ProfileAreas of Expertise
Customer Strategy
Sales & Service
Change Management
Organizational Development
Leadership
Training Development
NGG OESNGG MLSProject
Management
Enterprise Content
Management
ERP
BI Development
Data Recovery
XISXBIS
Company Profile
NGG MLS NGG OES XIOMA IS XIOMA BIS
Products& Development
NGG
Finance & HR
R&D
Marketing
Account Management &
Delivery
Performance Improvement
DevelopmentCenter
SCM
Customer Management
PM
SAP/ECM
NGG CZ
NGG RU
NGG Nordic
XIOMAXIOMA CZ
XIOMA Automotive
Development
Sales
Development
Sales
Group Structure
NGG Company/ OfficeXIOMA Business partners
NGG Trainers/consultants
Company Profile
Australia BrazilChinaCroatiaCzech R / Czech RDenmarkFinlandGreece GermanyHungary / Hungary
Israel / IsraelItaly / ItalyIndiaIrelandIvory CostKenyaKoreaMexicoNetherlandNigeria
NorwayPolandRomaniaRussia / RussiaSlovak RSpainSwedenU.KU.SVietnam
Around the World
Company ProfileNGG Automotive Customers
NGG Automotive Solutions
2
Full Coverage of the Automotive Vertical
Comprehensive Approach
Strategic
Operational
Processes
Business Methodology
Business Intelligence IT
Systems
Operational IT Systems
Training
Direct Channel Management
Distribution Management
Retail Management
OEM
Distributors
Dealers
Customers
Sales
Service
Automotive Distributor &
Dealer Management
ADM ©
After-sales Part
Management APM ©
Spare-parts Logistics
APM-SCOR ©
Rapid Managerial DashboardRMD©
Customer Strategy& Customer Intimacy
Spare Parts
NGG Automotive SolutionsNGG Automotive Solution Map
Direct Channels(Customer Management)
Retail Management(Dealerships)
Training :
Processes:
Strategy:
Distributor Management
RD. 1 Dealership Diagnosis
Sales Field Force Program
Training :
Processes:
Strategy:
DS.1 Distributor structure, role & unit definitions alignment
DP.3 IT alignment
DP.2 Network power realization
DT.1 Regional service / sales manager program
RT.1 Manager enhancement program
RT.2 Sales Increasing Program (Basic/ Advanced)
RT.3 Service Improvement Program (Basic / Advanced)
DT.2 Internal trainers coaching program (T.T.T)
Automotive 24/7 Customer Interaction Center:
Processes:• Service & Information• Potential Realization• Tech Based Services• Platinum Services
• Network Management
Field force management, operation & IT alignment
Strategy: CIC missions, interfaces, budget plan and change management program
DS.2 Distributor information & IT alignment
RS.1 Structure alignment & role definition alignment
RS.3 Dealership KPI system Implementation
RP.1 Customer experience management
RP.2 Operational Mgt. (workshop & warehouse)
RP.3 IT alignment
Training: training & Implementation programs
Field force Training
Fleet Management ProgramStructure, processes and IT
Key account management (Fleet sales & service) training
DP.1 Internal units procedures & standards
RS.2 Dealership architectural master plan
DD. 1 Distributor Diagnosis DC. 1 D.C DiagnosisRD. 1 Dealership Diagnosis
NGG Automotive SolutionsNGG - The A.D.M Framework
NGG Automotive Solutions
Business Intelligence based Management Methodologies
Refined to reflect industry best practices
Complete with training and coaching programs for long term adoption
Profit Generators
Opportunity ManagementPart Pricing
Network Infrastructure
Profit Opportunity Map
Operational Profit Opportunity Map
Map & Act
Goal / Incentive Programs
Dealer IT Alignment
Network Marketing Programs
Network Pro Active Call Center
Organizational Analysis
Dealership Training
Internal Infrastructure Budgeting by APMInternal Incentive
ProgramInternal IT AlignmentField staff Training
Organizational Structure Alignment
Profit Opportunity Map
Operational Profit Opportunity Map
A.P.M © Solution Map
NGG Automotive SolutionsR.B.D
© Solution Map
NGG Automotive SolutionsADS
© Modules
A closer look at our Automotive Learning portfolio
NGG Management & Learning Solutions
3
NGG Management & Learning Solutions
Participant Guide Implementation
Manual
Case Study
Program APEX I - Achieve Parts Excellence
Target Audience Parts Pro Leaders
Program Focus Parts sales and Marketing – Perception, processes,
skills, tools
Learning Methodology Instructor Led Training (ILT)
Automotive
NGG Management & Learning Solutions
Program APEX II (Achieve Parts Excellence)
and Warehouse Operations Training
Target Audience Parts Pro Leaders
Program Focus Availability Management - Perception, Processes, tools
Learning Methodology ILT
Participant Guide
Warehouse Game
Automotive
NGG Management & Learning Solutions
Training Presentation
Program Hyundai 6 Step Customer Care Sales Process
Target Audience Sales Department Managers, Sales Consultants
Program Focus Hyundai sales perception – customers needs and
expectations, sales process, customer relationship
management
Learning Methodology WBT
Automotive
NGG Management & Learning Solutions
Program PEPI - Dealer Process Enhancement Program
Target Audience Process Champions from selected Hyundai distributors
Program Focus Process Champions (PC) role perception, sales and
service
processes, Implementation Tools
Learning Methodology ILT, Toolbox Manual
Automotive
Dealer Process Enhancement Program
NGG Management & Learning Solutions
Program PIT – Performance Improvement Training
Target Audience Process Champions from selected Hyundai distributors
Program Focus Sale Process (Core Kits), Sales Skills (Expanded Kits),
Managerial Implementation Skills and Tools
(Managerial Kits)
Learning Methodology ILT, TTT Training Kits
Automotive
Sale Process - Core KitsSale Skills - Expended Kits
NGG Management & Learning Solutions
Program Dealership Performance Improvement Program
Target Audience Dealership Managers, Dealership Department Managers,
Dealership Personnel
Program Focus Defined KPIs for improvement, Dealership Performance
Gap Analysis, Dealership Performance Improvement
Implementation Work plan, Monitor and control
performance improvement
Learning Methodology On the Job Training
Automotive
Dealership Performance Improvement Program
NGG Management & Learning Solutions
Program New Model Launching (i20, Cenntenial/Equss,
Target Audience Sales Department Managers, Sales Consultants
Program Focus Product - features and benefits, Market - customers
profile,
buying motives, needs and expectations, sales –
unique sales processes
Learning Methodology WBT
Automotive
Training Presentation
NGG Management & Learning Solutions
Program New Model Launching (Nissan Leaf)
Target Audience Sales Department Managers, Sales Consultants
Program Focus Product - features and benefits, Market - customers profile,
buying motives, needs and expectations, sales –
unique sales processes
Learning Methodology ILT
Automotive
Participant GuideTraining Presentation
NGG Management & Learning SolutionsAutomotive
Program Nissan School of Automotive
Target Audience Regional Managers, Dealer managers, Sales Department
Managers, Service Department Managers, Parts
Department Managers, Sales Consultants, Service Advisors,
Parts Specialists
Program Focus The Nissan School of Automotive curriculum - Distributor
Training, Dealer Managerial Training, Dealer Personnel
Training
Learning Methodology ILT