NGO workforce development

Blueprint II• Outcomes-oriented population with

life course approach • Systems of care: people-centred,

timely, responsive and relevant

Strengthening the Workforce• Sufficient numbers• Appropriate capabilities• Reflect population• Appropriate education,training &

supervision • People are valued & supported• Jobs are rewarding

Competencies• Working in partnership with service

users & whanau• Cultural competence• Wellness planning• Brief psychological therapies or MI• Trauma informed service delivery• Work collaboratively

Priorities – some themes• Enhancing understanding of service

user perspective – service user led training

• Co-existing problems- mental health, addiction, intellectual disability

• Building capability to respond to physical health issues

• Supporting self management & recovery

Priorities – some themes• Support for work, housing, social

inclusion• Use of information• Measures for quality and productivity• Embed Let’s get real• National workforce plan

The next wave - 2020• Doubling demand 30-40% increase in

resource• Prevalence for mh not necessarily

increase yet likely for addiction• Double access to more balanced mix

of population

What’s ahead• Workforce centres

◦ Joint planning◦ Specific population activities

How do we do this?• Identifying opportunities for shared

work• Context of organisational

development◦ Why, what and how?

• Opportunities for collaborating and partnering

• National, district and local approaches

Collaborating ContinuumCoexistence Communication Cooperation Co-ordination

and Collaboration Partnership

Self Reliance

No formal communication

Policies & services developed in isolation

Autonomy emphasised

May have common concerns

SharedInformation

Informal meetings e.g. web exchanges

Irregular exchange of practices

Autonomy retained

Getting together on common interests

SharedResources

Formal e.g. face-to-face meetings

Regular exchange of staff, info, practices

Autonomy reduced

Getting together on common projects

SharedWork

Sharing on a regular formal basis

Regular exchanges & specific undertakings

Autonomy further reduced

Working together on shared projects

SharedResponsibility

Formal partnerships

Working together to common goals

Shared policies & or practices and work plan

Shared risks and benefits

Balancing organisational and partnership interests

Adapted by Trish Hall, Thought Partners from: Eppel, E.; Gill, D.; Lips, M.; Ryan B. (July 2008). Better Connected Services for Kiwis. Institute of Policy Studies, Victoria University of Wellington.

Mid Central approach

Strategic Areas

Workforce DevelopmentLet’s get real and Co-existing Centralised learning and development Problems Project integrated calendar Supervision MidCentral Community Workforce Survey Career Pathway Three year workforce development plan

Sector DevelopmentStepped-care continuum Integration with hospital based services Shared-care plans Shared-care arrangements

Organisational DevelopmentOutcome measurement Service evaluationInformation-system planning Back-office supportEthical decision framework Participating in design of contracts

Leadership DevelopmentInfluencing policy Change managementCollaborative practice Recognised leader

Workforce planning• Right people• Right time• Right place• Doing the right thing• Promote natural

supports

How do we develop our workforce and services?

◦ Plan future services◦ Analyse current workforce◦ Workforce competencies◦ Assess future workforce◦ Recruitment and retention◦ Organisational development◦ Labour markets◦ Education and training supply◦ Address gaps in research and evaluation

What do we have?• PRIMHD information• KPI information• Outcomes measurement tools• Let’s get real• Evaluation data & information• Service user and staff satisfaction

survey• Stakeholder feedback

What doesn’t get measured doesn’t get managed

What will success look like…?• Let’s get real• Rising to the Challenge• ………..

Strengthening the Workforce• Sufficient numbers• Appropriate capabilities• Reflect population• Appropriate education,training

& supervision • People are valued & supported• Jobs are rewarding

Competencies• Working in partnership with service

users & whanau• Cultural competence• Wellness planning• Brief psychological therapies or MI• Trauma informed service delivery• Work collaboratively