nicereply pitch deck 2016
TRANSCRIPT
Source: “Understanding Customers” by Ruby Newell-Legner
Problem
A typical business hears only from 4% of its dissatisfied customers
• One-question survey
• One-click feedback
• Available on every device
Make it very easy for customers to give feedback
Solution
Product
CSAT CES NPSCustomer Satisfaction Customer Effort Score Net Promoter Score
3 questions you need to ask your customers
Market size
Source: http://www.statista.com/statistics/203450/global-revenue-forecast-for-cloud-crm-services/
9billion
CMR and HD industry size
52%Collect customer feedback
CRM / Help desk industry revenue is estimated to reach as high as 9 billion USD in 2016. !52% of businesses already collect customer feedback.
Business model
Monthly subscription plans
•300+ paying users •170,000 € annual revenue (2015) •8,300 active users •3 mil. ratings
Traction
Competitive Landscape
Meet the Team
CEO Viktor Magic
Customer Happiness Consultant
Tomas Kuba
Founder Michal Truban
Software Developer Patrik Strba
Product Designer
Robert Pohuba
Advisor Matej Capkovic
We pick companies because of their products, but we often leave them because of
theirs service failures.
Matthew Dixon, Nick Toman, Rick Delisi
THE EFFORTLESS EXPERIENCE
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