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Night auditing

Presented by:

Gurminder Preet Singh

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NIGHTDUTYThe work of the night receptionist starts

during the night. He is responsible for

most of the work of the reception

including other activities which arerequired to be completed during the night

duty.

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THE MAIN DUTIES & RESPONSIBILITIES OF

THE NIGHT FRONT OFFICE STAFF ARE:

1. To take handover

from the outgoingperson.

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THE MAIN DUTIES & RESPONSIBILITIES OF

THE NIGHT FRONT OFFICE STAFF ARE:

10. Switch off

extra lights of

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Night auditingNight audit:

the control process whereby the

financial activity of guests accounts is maintained

and balanced on a daily basis

Night auditor: the person who balances the dailyfinancial transactions of guests who have used hotelservices, may acts as a desk clerk for the night shift,

and communicates with the controller

Night Auditing: demonstrates the importance of

producing an accurate summary of the financialtransactions that occur in a hotel on any given day.

The components of the night Audit includes posting

room and tax charges, assembling guest charges and

payments, reconciling departmental financial

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Night auditing procedure Check Current Status.

Check out expected arrival on screen and print. Do a bucket check against your computer print out.

Follow up any discrepancies. Check for pre-registration. Check expected departures. Should be 0 before

continuing. Check the interfaces for the Telephone and Movies

to see that they are operational. Do a printout of

charges and put in check-out drawer. Count your cash. Shortages are the clerks

responsibility.

Post incoming functions to the board in the lobby.

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Night auditing procedure Check for incoming reservations. Provide guest with all promotional information on

check-out. Any rooms checking in after your audit will be

recorded on the new day sheet. Also record theroom numbers and times on the Housekeepers

Report. Prepare a wake call Sheet, for the new day.

Check wake-up calls that have been entered ontothe system against the telephone record sheet. Do

a wake-up call audit from the telephone system.

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Night auditing procedure Leave the work area neat and organized. Do your deposit and put it in the safe. Date for the

new day. Count the petty cash if you have made change

during the shift. Key audit to be done every night.

Complete the Daily Log listing all exceptionaloccurrences.