noc/ soc as a service
DESCRIPTION
NOC/SOC integration offers enterprises a number of benefits. Tips for effective SOC/NOC collaboration or integrationTRANSCRIPT
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Design-Build-Tune-Monitor
NOC/SOC as a Service
Updated VersionSeamless UPTIME Management
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2
Infrastructure is the Business Core
24/7 UPTIMEMonitoring Platform
Scalable Business
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Increase customer satisfaction to enable business growth
Ensure smooth network operation through on-going and constant
system monitoring
Provide immediate response to production issues on a 24/7 basis
Assure operational flexibility and agility, addressing particular
production necessities
Core Values
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UPTIME Management allows smooth business growth
NOC/SOC as a Service
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NOC/SOC Overall Offering
24/7 Hybrid Cloud Operating Center: NOC + SOC
On-Going Maintenance Service: Monitoring + Infrastructure
Server Management
IntegrationsMonitoring
EnhancementsMonitoring
Design
SecurityInfrastructure
Monitoring Infrastructure
Tier 1 Support
DR Management
B2BSupport
IncidentManagement
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NOC/SOC Main Activities
24/7 Coverage
Manage incidents through the complete life cycle
Review alerts from different resources (monitoring, business
graphs, log analyzer)
Report/Act only on the REAL issues
Perform Tier1 support based on a pre-defined protocol
Escalation to Tier 2 and development if needed
Network Operation Center Security Operating Center
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Service Level Definition
3 levels of incidents
Critical – Service is down
Major – Service is functioning with significant service degradation
Standard – On-going service call – no effect on the service
SLA Severity
First response in 15 min Critical
First response in 30 min Major
First response in 120 min Standard
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Monitoring Infrastructure
4 Layers of Monitoring:
Centralized Dashboard
Monitoring Infrastructure – Nagios, Icinga, Zabbix, ZenOS
Log Analyzer – Splunk, Graylog2,Sumlogic
Business Graphs – Graphite, Munin, Kibana/Graphna
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Centralized Dashboard
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Monitoring Infrastructure
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Log Analyzer
Flexible search
Alerts can be generated based on threshold can be
connected to Nagios, Icinga
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Business Graphs
Graphite, Kibana
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Business Graphs
Munin
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Best Practice Process
Intelligent NOC Combines:
Humanized service based on 24/7 basis
Operational Run-Book
Supporting Tools
Reports – daily and periodical
On-going continues improvement
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Humanized Service
Various Monitoring Tasks:
Alerts from the monitoring platform
Review monitoring business graphs
Periodical manual checks Tier 1 activity
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Operational Run Book
Pre-defined working protocol
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Supporting ToolsTicketing
PagerDuty
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Analyze Your System - Daily Reports
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Average Reported Per Month Status Count
Closed 10967
Reported 237
% Reported 2.2%
Product count
Graph based - Reported 95
Graph Total Checks 3208
% Reported 3.0%
1-Octo
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2-Nov
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3-Dec
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Average Alerts Per Day
Analyze Your System – Periodical Reports
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Continuous Service Leverage
Handle events to avert emerging operational crisis events
Perform weekly operational meeting
Perform RCA on a weekly basis
Adjust protocol “as you go” and “as you grow”
Update KPI constantly - As the application is dynamic and
constantly changing, the monitoring is always “running
behind”
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Project Milestones
Parallel processes:
Gap
anal
ysi
s
Enhanced
curr
ent
syst
em
Add additional
monitoring layers
Monitoring infrastructure
Define
Run-
Book
Dry
Run
period
On-
goi
ng
monit
ori
ng i
nfr
astr
uct
ur
e i
mpr
ovement
On-going process i
mprove
ments
24/7 NOC
Monitoring infrastructure NOC/SOC Setup