nonprofit success - sap litmos© 2016 calliduscloud – proprietary & confidential roadblock...
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© 2016 CallidusCloud – Proprietary & Confidential
Nonprofit Success
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Without Sacrifice
hosted by:
M O R E T H A N C O O K I E S
G I R L S C O U T M I S S I O N
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.
© 2016 CallidusCloud – Proprietary & Confidential
© 2016 CallidusCloud – Proprietary & Confidential
© 2016 CallidusCloud – Proprietary & Confidential Empower, equip and enlighten volunteers
• Who you answer to • Performance indicators • Strategy and goals • Funding • What drives you
NONPROFIT vs PROFIT
S W O T
Strengths Weaknesses
Opportunities Threats
Roadblocks and Solutions
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK
We were siloed
SOLUTION
• Lurking • Sharing • Collaborating
RESULT
• Inspiration • Fellowship • Reduced
development cost
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK
Native expertise
SOLUTION
• Tutorial trolling • Patience • Asking for help • Making use of
support
RESULT
• Academic collaboration
• Volunteer buy-in
• Professional contributions
© 2016 CallidusCloud – Proprietary & Confidential
Volunteer Sources • Existing volunteer base • Internal volunteer
recruiting • LinkedIn or Craig’s List • Volunteermatch.org • Catchafire.org
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK Content Development Slow & Expensive
SOLUTION
• Limited bells and whistles
• Use what you have • Agency content • Litmos content • Workflow template
RESULT
• Allowed a fast, robust launch
• Cost containment
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK Funding and influence limited
SOLUTION • Found champions • ID’d winners • Gathered data • Educated
gatekeepers • Glammed us up
RESULT
• Budgeted! • Better connections • Higher learner
satisfaction with training
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK
Detractors or Unrealistic Expectations
SOLUTION
• Provide industry data
• Set boundaries
RESULT
• Partner patience
• Strategic postings
© 2016 CallidusCloud – Proprietary & Confidential
Sample of a Development Cost Calculator
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK Diverse Membership
SOLUTION
• Sensitive transition • Accessibility
options • 6-7th grade reading
level • Language options
RESULT
• Learners feel included
• Satisfaction high
© 2016 CallidusCloud – Proprietary & Confidential
ROADBLOCK Unaccounted Maintenance Needed
SOLUTION
• Routine update calendar
• Agency revision dates • Set triggers in file and
policy practice • Include invitation to
correct in surveys
RESULT
• Teams and volunteers feel like contributors
• Less work for team • Long view of learning
© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential
Content Development Tips
• Practice content sacrifice
• Utilize apps like Canva, Prezi or
Powtoons
• Connect learning to service
• Offer carrots when you can
• Use reflective techniques for review
• Give a mental model
• Test, test, test
© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential
Assessment Tips
• Avoid “trick” questions
• Confirm and reinforce content
• Consider hints or feedback
• Use a variety of question types
• Promote reflection
• Nudge personal application
• Try free text questions
• How about an Easter egg?
© 2016 CallidusCloud – Proprietary & Confidential
Keeping Learners Engaged
Don’t“JustPushPlay” • Learnerswillcheckoutwatchingvideos• Buildsomeac>onintoyourmodules• Avoidreadingcontentfromaslide
LetLearnersPull• Helpthemseeareasontousetheinfo • Fosterasenseofcuriositywithprobingques>ons• Useaques>onorproblem
IndulgetheNeedtoNavigate• Shownav>psatthestart• Avoidlockingnaviga>on• Afraidthey’lljustclickthrough?Makeitmorerelevant!
© 2016 CallidusCloud – Proprietary & Confidential
Keeping Learners Re-Engaged
InviteThemBack• Uselibrary,boostandrecommendedcourses• Setupcoursesasresources• Offerincen>vesforcon>nuingeduca>on
ConnectThem• Toeachother • Toaddi>onalresources• ToSupport
AvoidBurnout• Makelearningfunandrelevant• Valuetheir>mewithcontentsacrifice• Showapprecia>onwithqualityfeedback
© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential
Trends to Follow
• Gamification and badges
• Micro-learning
• Storytelling
• Continued increase in mobile
access
• Social elements, or informal
learning
• Blended learning
© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential
• Approach sponsors that relate to your field
• Sell your courses
• Sell a subscription to eLearning content
• Seek grants
• Add community development courses to your
curricula
• Get departments that benefit to pitch in
Funding Ideas
WINS
• Fresh points of view
• High satisfaction levels
• More meaningful in-person courses
• Collaborating with thought partners
• Litmos
WINS
• 3,800 users
• Entry-level outdoor class: 280%
• New leader “Getting Started” series: 190%
• High satisfaction
© 2016 CallidusCloud – Proprietary & Confidential
Questions
THANK YOU FOR ATTENDING
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Find out how Litmos.org can partner with your organization!
Litmos.org
Phone: (925-251-2220) Email: [email protected]