nortek products (suzhou) co., ltd. passion for customer satisfaction

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Nortek Products (SuZhou) CO., Nortek Products (SuZhou) CO., Ltd. Ltd. Passion for customer Passion for customer satisfaction satisfaction

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Page 1: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Passion for customer satisfactionPassion for customer satisfaction

Page 2: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Passion for customer satisfactionPassion for customer satisfaction

Nortek & Yuehua GroupNortek & Yuehua Group

Page 3: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Passion for customer satisfactionPassion for customer satisfaction

Page 4: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Passion for customer satisfactionPassion for customer satisfaction

Page 5: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Vision:• We are the industry leaders in high pressure washing system

Mission:• Customer satisfaction• High cost performance

Strategy:• We train our employees and support our customers• We deliver high cost performance products• We secure the growth of the market

Structure:• Organization with high performance• High efficiency assembly line• International network

Culture:• Employees take personal responsibility• Appreciation for employees• Compliance with standards

Page 6: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Company RoadmapCompany Roadmap

2015.Q4

Phase 1: Stabilization

2015.Q3 2016

Phase 2: Acceleration

Build-up Competence

Increase of efficiency &

effectiveness

Continuous Improvement

Process

Performance level of Excellence

2015.Q22015. Q1

Relocation HR

Preparation

"Zero defects" Professional project management

Assembly line Network

Phase 3: Sustainability

Competence Assembly process

Roll model Development

Level of Excellence

Page 7: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Organization chart

Page 8: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Strong and capable leadership…

Daquan Zhang Chief Engineer

Chief engineer in Nortek, has strong experience in design, manufacture, and quality checking. Mr. Zhang developed several new pumps in Nortek which already passed customer quality check with high quality.

Karen Chen

Vice Chairman

Owner of Nortek, strong experience and skills in sales

Yanbin Gu

Chairman

Owner of new company, more than 10 years working experience as leader in different company.Strong manufactory knowledge and strategies planning.

Steven Shen

Sales directorSteven graduated from Wuhan university of technology, with more than 10 years working experience in multiple American brand companies related with machinery and facilities.

Strong marketing knowledge and business acumen.

Yue Cao GMMr. Cao graduated from Uni-Karlsruhe Germany, with more than 9 years working experience in German company related with special machinery building and project management.

Page 9: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

SWOT AnalysisSWOT Analysis

Passion for customer satisfactionPassion for customer satisfaction

T1) Hard to recruit enough operators in active market

O1) Competitor's product quality not stable

O2) New developed pump already pass customer's quality check

ThreatsOpportunities

W1) New employee be lack of work experience and competency in product area

W2) Local supplier performance is not stable

S1) Strong knowledge and experience in design & improve assembly line according to lean principle

S2) New young managing team with international company working experience

S3) Strong sales team

S4) Strong knowledge & equipments in precision machining

WeaknessesHarmful

StrengthsHelpful

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Page 10: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Products familyProducts family

Professional EPW

Consumer EPW

GPW

Page 11: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

After-market serviceAfter-market service

Page 12: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

New Assembly Shopfloor LayoutAssembly shopfloor area: 5600 m2

Page 13: Nortek Products (SuZhou) CO., Ltd. Passion for customer satisfaction

Nortek Products (SuZhou) CO., Ltd.Nortek Products (SuZhou) CO., Ltd.

Thank You!Looking forward to serving you and be your partner…