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NORTH MAHARASHTRA UNIVERSITY,JALGAON - 425 001

Revised SyUabus for

M.RA. (1vfasterof Busmess Administration)

Seulester I to II.

(With effect from Jnne, 1998)

Department of Management StudiesNorth Maharashtra Ulliversitv,

P.O.Box No. 80, Umavinagar, Ja!gaon' - 425001.

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101.102.103. ;104 .•105. "J06. ;j Oi •

201.202, :203. :20-1.,20S. :206.• 207. :

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NORTH MAHARASHTRA UNIVERSITY, JALGAON.

REVIseD STRUCTURE FOR M.B.A. COURSEWITH EFFECT FROM JULY, 1998.

SEMESTER I

Management Science - IM~nagement AccPunting - IBasic Economjcs ConceptsCommunication Skil.lsComputer Applications _ IManagerial Mathematics & StatisticsOrganisational Behaviour I

SEMESTER II

Management Science - IIManagement Accounting - IIManagerial Economics ~ EconometricsResearch MethodologyOperation ManagementMarketing ManagementOrganisational Behaviour - II

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/It.B.A PART .J

, SEMESTER - I101. MANAGEMENT SCIENCE - r

of

of

Essentials

sources

Control Iing

Directing

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1. Nature of Management - Definition, nature Ilnd scope ofmanagement, Punctions of management, General Principles ofManagement, Anministrlltion vis management, Levels ofManagement and their respective functions.

2. Development of Management ThoughtTaylor and scientific management principles of soientificmanl\gment - contribution of Henri fayal, llarnard and socialsystem:; theory,contributiolJ of Herbert Simon, peter Drucker,Demings. contributions of Behavioural soientists and systemsscientists. .

-Schools of management thought - Empirical Aprollch, HUffiaHBehaviour Approach, Contingency or Situational Approach,Operational Approach,socia! system approach

3. Process of Management - IPlanning Definition and features of planning

Importance of planningSteps in planning.Types of plans ,- corporate plann4ng, strategicplanning, operationa! planning.Limitations of plannIng - Making pianning Effective.

Organising .Concepts and features of organisatIon theory . .Approaches to organisation Theory - Modern OrganisatIonThe(lryDesign (If Organisational st~ucture inFeatures of gOQd Orgllnj.satlonal structure, layersorganisation , ,Organisation chart, (lrganisatlon manual.Departmentation. Tal] .&.F~at 1'1tructure.Authority and ResponSIbIlity ..Delegation - Centralisation VIs DecentralisatIon,

EmpowermentPat tern of ,Organisat ionaIADdes~f~e structure. funct ionalBureaucratiC structure. ap Free formstructure. Divisional structure,organisation.

Management Process II I of staffing_ Staffing Fundamenta ssupply~election p;ocess. .Fundamentals of, dir~ctlng,Principles of DirectiOn.

. Need llnportance of ,Co-ordinatlon - 'd'nation & Co-operation . .Co-or. L . f <'ff ctive co-ordlnatlOf\TechnJques or L e

MearJing Importance ,Steps in controllingeffective control SYS~e~~et & BudgetingControl Techniques - ~'ng Break even'

ontrol - Standard cos: PERT.f't V lume RatiO. .Print Pro 1 0] ve~tmental etc.CPM Ret~rn on n "h. '" ,\ppTOllches.Case Study rec nlqu_

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Reference Books

1. Mlwagement b,' Stoner and Freeman,Printice & Hall, New [lelhi2. Milnagement in Global Perspective by Koontz 0' Donnel, Tata

McGraw Hi] I, BombayJ, ,lIanagement by Martin C, Cathrol4. Modern Business & Organisation by Sarkar & Sharma., Kalyani

Po.lbllshers. New Delhi5. Principles of !>tanagement by L.M.Prl!Sad, Himalaya Publication

Mumhlli.6. Modern Busines:: & Organisation by Sherleltar & Sherlekar.

Himalaya Publ ications. Mumbai.7. Management Principles & Practice by Sriniwas & chunawaJa,

Himlllsya Publications, Bombsy8. Management by Peter Drucker, Print ice Ha]l, N, Delhi.9, Management & Organisation by Louis A. Allen10. Management Theory &. Practice i)y Earnest Dale11. Mnnagement by Hicks &. Gullett.

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•11021

M.B.A. SEM IMANAGEMENT ACCOUNTANCY I

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1 ) ACCOUNT! NO1.1 Financial Acc(lulltlng - Neaning Objectives - uses1.2 Cost Accounting - Meaning Objective - U:les1.3 Managment Accounting - Meaning objectives - usesI,~ C{lmparitive study of these accounting streams1.5 Concepts in Bookkeeping Journal. Ledger,Accounts, Assets

Li(\bj]ities, Capita!, cost, revenue, Revenl.le e.llpendeturecapita! expenditure, cllPital receipt. Revenue Receipt,Deferred revenue expenditure. current Asset, fixedassets, Intangible asset~, FictitioJl$ Assets. current'liabilities Concept of value - Market value -replacement value. Book Value, Depreciation, Goodwill,Debit. Credit, Tria] balance, Final Accounting Statements.

2) Accounting concepts - Conventions /(: stand/1.rds. Introductoryreference to Accounting standards issued by the instituteof chartered Accounts of India & International Accountingstandards committee is expected. ( Indepth study of /lnyspecific standand is not expected.)

3] Final Accounts of Limited companies ProvisionsI\ppropriations, Bad debts, prepll.id expenses, outstandingexpenses, income received in advance, Income receivable .

.1.] Elements of Cost.4.1 Materials - Store ledger - pricing - Economic order quantity

- Levels,-1.2 Labour - Timekeeping & booking - Ltlboul' turnover4.3 Overheads - Allocation - Apportionment - Absorption

5] ~ethods of Costing.S.I Job L'osting - o;;ontruct costing - Biltch costing5.2 Process costing (Problems 011 Abnormal loss •

.'\hl1ormal gain & normlll loss. aududing work in processby product & joiut produ<.'t~ )- Operating costing.

Reference Boo};s

L2.

C J.4.5.

6.;,8.9.J 0 •

Advanced Aco;;ountllllcy by Shukla M.C, & Grewal T,S,Advllnced Accountancy by Jnin S.C. 8.: Narang K.L. KalyaniPublishers. N. Delhi. IA()V!lnced .\ccounlano;;y by Shukla S.M.Advanct:d Accountancy by Anllananrtam, Hlmaillya Publ. Mumbai.Advanced Cost Accounting uy Jain S.C. & Narang K.L. Ka]YtlniPublishers. N. DeihLCost Accounting by JllwuhllrllllAdvanced Accountancy by Maheshwar 8.N.Vol.l,II & 111Advanced Account ing by Gupta R. L. & M. Radhaswami.Principle,: &, Prllctice of cost Accounting by Prasad N, .K.Principles of Management A~counting by Manmohan & Goyal.

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The L/lW of demllndconsumer equijibrium-price, income. & cross

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BASIC ECONOMIC CONCEPTS (103)Sc~rcity & modern definitions of Economics- Meaning ofMicroeconomics & Macroeconomics - Basic Economic problems~Production Possibil1ty curve.Concept & Me(l.ning of dcm(l.ndde.~rmin~nts of demand - concept ofconsumer surplus concepts l;lfelasticities of demand.Concept l; meaning of <,upply The law l;lf supplyDeterminant of supply - Meaning of production - Diminishingm"rgirHI! product Incleaseing, decre/lsing. & constantret\lrnl> to scale The Jeast - co~t input combinationVatious concepts of C'J:t'ts - The short run & long run costCL!rves.Concepts of firm, plant & industry Total, Averllge &marginal revenues - Me/lning & chllr/lcteristics of perfectcompetition, monopoly, monopl;ljistic competition, oligopoly &Duopoly mllrkets - Rules for 1111 profit m/lximizing firms - the~hut-do"l1 point - The break-even point, The optimum out-put -exce,,::: capncity - Entry baTTiers.C('ncepts &- characterj;:'ti<;,~ of land. Labour, Capital &enterprenuers - marginal ren.enue product- Different conceptsof rent concept of wlIge differentials The backwardbendln.g supply curve of Labour - Real & nominal interst rate- concepts of profits & its determinant".The circular flow of income & expenditure - various conceptsof fllltion/ll income - vlllue lidded - Net economic welfareconcepts of growth b development Sources of economicgrowth - Benefits &- costs of growth - Balllnced &; unblllancedgrowth.Concept of Aggregate supply &: Demand components ofAggl't'.gate Demand concept of Aggregat~ :::upplyDeterminants of Aggregate supply - Mllcroeconomic equilibrium- consumption & saving function - concepts of APC, MPC. APS,\,!PS ;1eterminllnts of consumpl ion - Investmentfunction Determinant::: of Investment The Concept ofInvestment multiplior &: Accelerlltor.Concept of Money - Function of money - Various Money stockMeasures demand for money & it~ determinantsthe concept of deposit multiplier - Centl'/I1 Blink& its fUllction - Meaning ,-,f monetary policy - The monetarytransmi::::::ion me"h/lnism - Monetary targets - concepts of eRR,SLR&PLR-

Various concepts of inflation - Infilltion Rllte - defllttionc("Jf]Cept of stllgflllt ion - impllcts of infilltl;lll The phases ofbusine:::s cycles.The concept of free market eCOrlOmy- concept of goyernmentintervention- nthe cost of government intervention optimalgovernment intervention - concepts of blllllnced &- unblliancedbudgets - concepts of fiscal deficit, structurlll deficit &CJ'cliclll deficit - The econor,;ic consequences of deficitMeaning of tax - proport,ol11 . progre~sive & Regressivetllxe~ - Direct & Indirect t"xes.

REFERENCr BOOKSEconomic - Paul A. Samuelson 6 W.D.Jliordhaul:' (J.lth Ed)

"tc0raw-Hill Inc. 1'792.An Introduction to positiv" economics R.G.Lipsey &K.A.Chry3tal EtBS (8tlJ ed) 1995.

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•M.B.A. SEM. J

104, BUSINESS COMMUNICATION1. Comm~njcliti(ln - Mellning Importance objectives-

PTinciple~ of cor.1ffil,lnication - Formli' of CommuniclitionPatterns of communication Process of communicationBarriers to communication - Techniques of effectivecommuni cat ion

2. Business letter - Functions - Planning Ii letter - Lnyout ofa bUl;;il)es's Jetter.Drllfting Letter - Offers a inquirit's, circulars, Quot(ltions,Orders/Tenders, acknowledgement & acceptance of orders,fulfillment of orders & Settlement of accounts, slIlesletters, "lllims Ilnd tlJeir adjustments, collection Jetters,Blinking correspondence, Inli'Uf611ce CQrre:lpondence, Agencycorre:lpondence, corre~pondence of fi comPfiny :leCretoryApplication letters, Interview letters, Reterences letters ofApprointment,' confirmation, promotion Refrenchment.Resl'gnation, •Report Writing ~ Type" of Reports, components of formalReport - Business Reports. Reports by Individuals, Report~ byCommit tee:>.Oral Communicfition Speaking & Listening Conductinglnteryiew.~, Mcetings, Speeches The Interviews, Thetechniques of eliciting response. Probing questions,recording « clo~ing, observation method and recordingtechniques.Application of Electronic, Medill for Communication

Use of comutenr for Informllti(ln Hfmdiing, TelecommunicationTeleconference~, E-Mail ffiX, etc,

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Reference Buok:;Organi"lltiona! Comm<Jnic(llic>n by Arnold E. Schneider, willia.mC.DQnaghy, Pumela Jane, Newman McGraw Hill co, New York.Basic Business Communication By Robert M. Archer, Rl,lth PersonAmc>s, Prentice flail Inc, New Jersey.Business Communication by Shiv Kumar.EffectiVe BU8iness Communication by MurphyExcellence ill Business Communication by ThillHandbook of Business Correspondence by FraileyBusiness English & CO);lmunicfttioll by ClarkBusiness Communiclition by BalsubrllmanYllm M.Business Commiclltion by Homlli Pradhan & ThakurCommunication & Society by Kamlesh Mahaja.n.

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(1051 : COMPl'TER APPLICATIONS IWind~ws and MS-Qffice

1. windows:Wlnrlow Basic" ; PInts, types, typeskeyboard techniques. choosing annworking with window, using Ii dialogue

of Icons. bll,,;Jcselecting, usingbo>;.

mouse anda menu.

2. AppJici>tion Basics :Types of i1!Jpiication, orgllll12Jng applicationsin groups, cl"eflting lind deleting a gHlUp, crellting a programitem, starting an appiiclltion from progralll mllnager, by using filemanager, by using the run c0mmllnd, by using MS-DOS commandprompt, running two or more IlppliclltioJls. switching betweenapplications and documents, arranging applicationwindows and Icons, dragging files to perform tasks, recejvingmessage from an inactive application, quitting an application.opening and iSllving documents, transferring information betweenapplications by using clipboard. cutting or copying informationonto cJ ipboard, viewing the contents of clipboard, pastinginformation from clipboard. saving the contents of clipboard.

J. File Mlinager : The file manager window,"ie"'ing information in adirectory window, looking at drives. directori",!> lind file:::, usingnetwork directories, working with files and directories. workingwith floppy disks, more ways to Use file mllnager.

•4. Print Manllger : Managing documents, looking at print queue,Pllusing and resuming printing, etlneeJ ing the printing of tIdocument, choosing the (l"fault printer. printing II file, printingthrough MS-DOS, connecting to a netwClrk printer. setting up aprinter, relll(lving /l.fl instill led printer, more ways to use printmllnag\'r.~. Customizing Windows: Customizing desktop colon., chllnging desktopsetting settings, US]flg fonts, using sound. setting network(lptions, ch3nging code p~ge.

MS-OFFICE6.Inlr(lduction of MS-Office : Installing MS-Office, The officeManager. Sharing Informati(ln with Microsoft Office, theCllpb(lard. Alternlltives to the clipboard. using the clippoard t(lcut. copy. pane, The clipboard viewer, Object linking andembedding, editing linked information, editing embedded objects.

i.W(lrd Pnlcessing with Word f(lf windows: Word BMdcs : Undo, Redo.Repeat, Inserting Tt'xt, Repilicing r",xt. Formatting Text Copyinglind copying from one Word document to Another, Printing.Autoformat.

8.Working With Headers, Footers find Footnotes: Taps, tai)le andsorting: Converting Tables to Text alJ(! vice versa. sortinE.workinE with graphics: importing grllphics. sizing and croppinggraphlCs with the picture ~ommllnd. uBing word's drawing features,drawing objects, caJlouts. Filling, templato::s, wizftrds and sllmpledocuments: writer's TNlis: typing symbols and spe~ial bulletedlist commllnd, spell ing checker. llutocorrect, <luto text, grllmm",.rchecker. w(lrd C(lunt and other statistics, tabJe of contents.crellting an index: Ma~r(ls: introduction to mail merge.

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SElL 1

(106) MATHEMATICS AND ~TAT1STiCSMATHEMATICS

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demandrevenue

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x - 111 im,-,

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Permutation and combination ;-1.1 Factorial notath1n, (\o(litionIlndmultip!icati'.1nrule~ of

counting. Meaning of permutation and combination.].2 Statement of formulae to find ~l) permutations of n

different objects taking r at a time. (2) Permutationsof n objects taking r at a time when all the n objectsare not different. (3) combinations of n difFerentol'jects taking -r lita time.

1.3 Simple numerical problems.Sets. Functions and limit of a functions2.] Concept of a set, methods of representing a set, types

of a :set :- null set. subset. compliment of a set,universal set, disjoint sets, equalIty of two sets,operations on sets ;-union and intersection.

2.2 Veriable. constant (absolute and arbitrary), meaning ofa functions.domain, range, characteristics of a functiontypes of a fun~tion :- one-one function,onto function. polynomial function, linear function,q~adrlltic function.~onstant function. rational f~nctjQn,exponential function.

2.3 Functions used in business tlnd economics :-functions,suppiy function, cost function.function. Profit function, break even analysis.Meaning of limit of a function, statement of laws ofjimits, evaluation of limit of polynomial function.rational and irrational functions, exponential functionThe following standard results without proof are expected:-

" ", - "

2.

I imlog a,- ,

continuity of R function.2.S Simpie problems based on the above concepts

3. Derivatives.3, I Meaning of derivatiVe. standard results of derivative

(Triqanometric functions are not expected) basic rulesof derivative, derivative of implicit functions,derivatiVe of parametric functions, second orderderivative.

3.2 Application of derivative to business and economics :-derivative as rate measurer, marginal cost, mllrginaJrevenue, maximisation and minimisation using se~Olldorder derivative.

3.3 Simple numerical problems based on the above concepts.

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9.Excel Basic~ : The u.~ual spreadsheet Felltures, o,'erview of Excelfeatures, crelltillg a new selecting c<db, Rellrrangin "'or!;sheets;moving cells, deleting Pllfts of II "-or!;sheet. clearing parts ofworksheet: Excel plige setup. changing column. ll"'ing borderbuttons and commands. changing colors and shading inserting lindremoving page breaks, hiding H'WS and ,,,'Jumns. we>rking withmultiple worksheets. viewing multiple windows, summ"-rizinginformation from multiple worksheets.

IO.An Introduction to FunctIons: Parts of II functie>n. functionsrequiring Add-ins, the function wiiard, eXllmples of function hycategory, error message from functions; Excel's chllrt features:chart parts and terminology. instant charts with the chartwizard, creating chtlrts, deleting charts, setting the defllultchart type; we>rking with graphics in E.l\cel : creating and placinggraphics objects, resizing grllphic~, positioning graphic~ e>ndrawing lines and shapes, example of graphicll in Excel, possiblesources of Excel graphics, Excel slide shows: introducton toExcel's commllndmacros: using worksheet as datnbases : sortingExcel database, cross tl\bulnting dlltabase ; Ilutomllting "what if"projec1, genernl organizlltion tips, Scenario manllger. finding tileright number with solver; <Iuditing and troubleshooting we>rksheet: using errOT vlI]ues te> locate problems, using iteration to solvecircular reference, using the info-windows to find errors, usingthe auditing commands to troubleshoot.

11.Power point Bllsics : Termine>loBY, power point templll.tes, creatingpresentation, Il.Utocontent wizards, adding slides; working withtext in power point: editing and moving text, w(Jrking in outlineview, spell cllecking, finding and remodng periods in sentences.forffilltting text, lI]igning text, working with grtlphics. in powerpoint: importing imllgeS from outside world, the cliptlrt gtillery,drllwing in power point, crellting orgtlnization charts, insertingphotos in your presentation, Exce] chart in power point,arranging previewing and rehearsing, transitIons and buildeffects. showing slides e>ut of order, deleting; slides. printingpresentation elements, creating overhead transparencies, sharingpreBentat ie>n fi les, wi th (lthen, "What is Micr(lS(lft mai I?".

REFERENCE BOOKS1, Windows for I','(lrk Group & '\\5-005. Users Guide.Z. MS-OffLce, User Guide.

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4, Matrices and determinant~.4.1 Meaning of matrix, order of II matrix. type~ of a mlltrix

square matrix, d.iaqoI1ld mat.rix, unit matrix. zerom{ltrix. transp,'se of a matrix. Equality of tW(\ matrices.

4.2 Basic operations on matrice$ ;- scalar mlJ1tip]jClltion ofII matrix. addition. subtraction Ilnd mdtipiicatiDll ofmatrices.

4.3 Neiln/ng of a determinllnt, CVlllulltion of second and thirelorder determinants, minors. cofactors, adjoint of amt>trix.

4.4 Inverse of II matrix. to find inverse of a matrix !)yusing determinant andadjoint of a matrix, solution ofjinear equationI' by matrix-inve,rsion find cramer's Tvle.Rank of a matrix. to find rank of a matrix.

4.5 Simple numerical problems based on the above concepts.

STATISTICS:----------

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1. Basic con~epts:-1.1 Meaning (Ifdata. raw dllta,primary and secl;lndary data,array, vllriabJe. attribute.1.2 Popl,l!atjon,sampling, requirements of a good sample,

methods of sampljng;- .simple flinuom sampling withoutreplacement, ~tratifieu random slImpling,1. Correlation lindregression.2.1 Meaning of correlation, positive correlation, neglltivecorrelation, and perfect correlation.2.1 Methods of stydying correlation ;_

Scatter diagram, karl pearson's coefficjent ofcorrelation.2.3 Simple nl,lmericalprobl<>ms on the above concepts forungrouped datilonly.2,4 Meaning of regression, linear and non-linellr

regression: statement of sample linear regressionequations. me~ning of regression coefficients, importantproperties of regression coefficients (without proof),coefficient of determination, ~tandard error of estimate(without proof), explained ~nd unexplained variations.

2.$ Simple numerical problems b~sed on the ~bove conceptsfor ungrouped dat~ onJy.3. Probability and probability distributions:_

3.1 Con~eptl of sample Space, event, sure event, impossibiee1rent, elcment,\TY event, ~ompJiment.~ry event, mutuallyexclusive events, equlllJ" Ji~e]y events, exhaustivee.'ents,

3.2 Methematical definition of problioility, IIxiom:;; ofprobability, stlitement of Ilddition theorem ofprohabi Iity.

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lot cOlltroi.three-sigma.

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3.J Concept of independent lind dependent event~. conditionllJprobll"ility, mul!JPJiclItion theorem of probability.

3.4 Random Vllril'lIb1e, diHrete an(1 continuous randomvariables. proba1;>ility distri1;>ution of a randonvllr.illble. expected value lind standard deviation of arandom variable, l)inomial. poisson and normalpJ'obabi lity dj~tl'ibut.ions,

3.5 Simple numerieal problems tn.sed on the above eoncept.:;;.

Testing of hypothesis.4.1 ~eaning of hypothesis,null and alternative hypotheses.

two types of enon in te"ting of hypothesis. level ofsignificance. meaning of te"t of hYl'othe"is. one tailedand two tal led tests.

4.2 Large sample tests for testing single mean. two means.single proportion lind two proportions.

4.3 Chi-square tests for testing independence to~ttributes and goodness of flt.

4.4 T-test for testing single mean, two meallS, Paired T-test.4.5 willcoxen signed rank test, Mann whitney U-testStatistical qUlllity control.5.1 Chance and assignable C/luses. process /lnd

specification limits. tolerance limit:"',limits.

5.2 Control charts. basics of control chartf', constructionof X-bar chart. R chllrt. C chart and np chart.

5.3 Simple numerical problems Oil the above concepts.

Reference BOOKSI. Business Mllthematics by Q. Zameeruddin. V.K.Khanna,

S.K.Bb/lmbri, Vikas Publishing hOll"e Pvt. I,t(l,2. College Mathematics by Frank Ayers. Schaum Publif'hing Co..1. Business St/ltistir;s by S.G.Gupta. Mrs, Indr/l Gupta,

Himalaya Publishing House.4. Stlltist.ir;el Methods by S.P.Gupta, Publi.sultan Chllnd and Sons.

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Objectives11071 ORGANISATIONAL BEHAVIOUR I

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To provid", Org(lnisationa] Behlwiour perspective tom,lDlIgment students,To n:Jat", v!lrious theQTaticlIJ fram "'ork th<lt .seTV" asfoundation for practising managers.To be familillf with conceptnl:ll frame worl:: for the studyof Organisational Behavour, interpersonal behaviour,motivation, and power in organisation.

To understand mftjor content & process theories of workmoti'fition lind nppiication of motivational techniques.

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ORGANISATIONALBEHAVIOURI

1. Organisational Behaviour1.1 scope of 0.8.1.2 AppJ'oaches to O.B.

1.21 Cognitin'1.22 Behaviouristic1.23 Social learning

1.3 Influ«nce of vllriol,l~ dbciplines on O,B.1.31 p>;}'chology1.32 sociology1.33 Social Psychology1.34 Political Science1.35 Anthropology1.36 EconomJ us

2. Micro-Prespectives2.1 Individual Fll'hllviour2.2 Values, Ability, Attitude2.3 Motivl's, Goals, Motives strength. motivation2.4 Cognitive Dissonance, frustration, resignation2.S P",rsonality, Peneption, Learning2.6 developing interpresonal relations2.' developing interpenonal skills,2.S Satisfaction, Job satisfaction2.9 Measurement of Job satisfaction2,J(l Work Related commitments,orgllnisationlli commitments2.11 Productivity & Morale

J. Theories of MotivlltJonEvalu/ltion, Comparison and integration of theories statedbelow.J. I HierllfCliy of Needs Theory3.2 Theory x lind Theory yJ,J Motivation-Hygiene Theory.1.4 ERG Tfleor:v3,$ Cognitive Evaluation TheoryJ.6 Me CJ e 11allds Learned Nee(!s Theory3.7 Tllsk Characteristic theory3,8 Goal Setting Theory3.9 Reinforcement Theory_~.10 Equ i ty Theory3.11 Expectanecy Theory3.12 AttrIbution Theory

0.\. Motivation APplied4.1 Role of Money in motivation4.2 J"b Design. Job redesign, Job rotlltion4.3 Goal Setllng4.4 lJeha~'iour Modification4.5 Participative Mllntlgement4,6 Performllnce hased Compenslltion4.7 Flexible Benefits4.8 Self managed teams4.9 Crellting proper motivational climate

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5. P'-lwer", Formal (inti lnfonnlll Structure

5.1 Hawthf(lne studi",,~5.2 formal and informal organ,isation~.3 Power. Authority lind Influence5.4 Po~ef and Poltics5.5 Sources and h'lses of power' dependency,5.6 Power TactIcs':.7 Manllgemoont 1nfluence. Influence st~'Jes.5.8 COllj],iom:5.9 RisKS of power, LImitations of power,

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\l.B,A SE"!. II201. MANAGEMENT SCIENCE II

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Decision Making - Meaning ~ Importance - Types of Decisofls-Decision Making process - Effective Decision.Ration!!J!ty in Dedsion- Making- Limits onRationality - Creativity and Decision makingQ •••alitative I< Quantit.'llive Techniques usedfor Decislon making.

Emerging Concepts in managementLiberalislltion, Privatisatiol1 ForeigncolJllboTlitiol)s & Multinaliona1<;. THIns)l;atiolllll Corporations,Glonalisation - Japanese Management. TQM.Zero Delect. Zero Inventory, ISO-CertificatiClfl Series -Certification Environmental FrendalyplIckaging - Life Time Emplllyment Just inTime Inventory -Contribution of Management Thinkers seinee

1970,s - Drucker, Chvis Argyvis, RenesisLikert, Wi II iflm O~c-hi.

]. Role and Development of public Enterpriese in Indian Econom'Control /lml AccountllbiliO' of public secttl!. Crieteria ofmeasurement of Efficiency.

Management structure of public Enterprises - Forms ofOrganisatIon MllnagmeJIt Problems (,f public .:>ectorundertaking - Privatislltion of public sector.

4. Management of S.S.I. Units.Mellning lind Definition of S.S.I.

IS.S.l. Registration Procedure) - Role of S.S.I. inF;c,'nomic Development - management problems of S.S.I.units.

Reference books

1. Management by Stonel & Freeman2. Management In Global Perspective by Koontz & Donnell.'. Manftg:ement b~' Cllthrin C. Bartol4. Just in Time inventory by Thakur5. Public Enterprise by Vasant Deslli, vol.I,II.III,IV,& If6. Public Enterprise by L.M.Prasad7. Indian Sma; I scaje Industries by Vasant Desai$. Business Envir>;lnment & Strlltegy POl'mull1tion by AshwathapPII.

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M_B.A. SEM II

I 202 I MANAG~IENT ACCOUNTANCY 1 I

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J. R~ti0 AnaJy~is - Meaoing & Significance1.1 Liquidity Ratios1.2 Leverage Riltioo;1.3 Activity R!ltjo~1.4 Profitability Ratins1.5 Solvllncy nlt](>s1.6 Limitations of ratio anal,'sis

2. Statements of changes in financial position2.1 fund flow statement2.2 cnshflow statement2 .. 1 Uses & limit!\tion:;; of above statement.

,1. Management of working capital.3.1 M!l11lH~ementof current Assets3.2 Finl>llcing of working capital3.3 Ero;timatioD of working c.apitllJ requirement

4. Budgeting & Budgetin!? control4.1 Melllling - Uses4.2 Financial Budgeta.4.3 Master Budget4.4 ClIsh Budget4.5 Flexible Budget4.6 Limitations of l;>udgetary contHd

5. Marginal costing & break even analysis5.1 Me(lfling - Utilit.y5.2 Tool of decision making - Make or buy- own or leasc~

fresh or replace - export- VeISt.lS local sale shutdownor continue - expand or contract etc,

5.;1 Lillliti'ti0M6. Stllndarrl Costing

6.1 Meaning - uses - limitations6.2 Material cost variances6.3 LllboUf cost \'flriflnce.s

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Reference booksPrinciples of Management Accounting by Mflnmohan & GoyalM,'\nllgement Accounting by Jain & KhanElements of Management AccClullting by Famle}' I.M.Management Accounting hy Vinay Kumarfinancial Management by Pandey 1.M.Advanced Accountancy by R,L.GuptaFinllnd/lj .'II/lnllgelnent P.I' Bhlllla .

(20.11 M.B.A. 51>/11. IIMANAGERIAL ECONOMICS &- ECONOMETRICS

A: Mana~eri~l Economics

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[a] Meaning [b] importance [c]VllriClus

I. IntroduetJ{'n - [II] Definition, mellniflg &- scope of managerialeconomics [b1 Its rel/ltion",hip to other .science",.

2, Demand FnfecIIstingmethods.

3. Pricing policv &. praniaes - [II] TheC'fY Vis PIllet!ee [b]Pricing objectives [oj pricing procedures [d) Cost plusprICIng [eJ Going rate pricing [f] price discriminlltionnrg] Trl'm,fe-r pricing [h] pricing in public enterprises fi)Ensing point system of pricing [jJ limit pricing [k) mult,ipleproduct pricing.

4. An/lind", of N0n-pr!ce competition - [a] Price Vis l'lonpricec(lmpetition [h) the c('lncept of marketing mix. [e] mellning & .J

MPects of product different/lit ion (d] tile product mi;\"dea~i(lflS. [el Concept of gelling costs [f] Difference betweenselling co~t /1{production cost Ig] Impacts of selling cost 011the (!elTlllnd [h) Importance of J(lClltjon [i) Factors influencingJo~ation ljl LocatiOll anll]y~i~ of Weber, Augu~t la~<;h /1{Tord polomder.

REFERENCE BOOKS

1. Buslne~~ Economics - The Application of economic theoryP.P.Fergu~on. G.L. Forguson /1{R.Rothychild -Macmillan - 1993

2. Maflllgerilli !l(;on,'mies For Businells. M/lnagement /1{Accountlng (2n(! ed)by HO'l'/lrd Dfl"is. ELBS ll9ql)

3. Manllgerial Economics (31[1 ed) H.Crllig peter~on & W.crisle"'i~- (Prentice Hall of Indill- 1995)

The Role of Govt. & Private Busine~l:l

al Regulatory Measures & Privllle Business.hi Promotional Role & Prh"ate lIusjnes~.cJ Pr/Yllte Bu~int:~s reill-tionship ill the Govt. as rivll!, buyer &

supp] le'I.d) Impacts of regional policy. Trade policy. monopoly policy _

Merger poloey, Environmental po] ley on fluslness.eJ Impacts of Tax policy on - work efforts sadngs ~ Investment

& Pri <;e's.

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Econometrics

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B: ECONOMETR resIII Definitio]i. objectives, scope &

J imitlltions.b] Bllsie concepts of econometrics.cl (('ncert of II model - characteristics

of II good model - Types of models -deterministic ~ non (Ieterministicmodel-Mathematical. stllt/st/cal &econometric models .

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Estimfttion of parameters in econometric models.a] Estim"tor and estimnte - properties of /I.

g-ood "stimatof.b) Methods of estimation Least squares

estimation - maximum likelihood estimation- Two stageI'< Jellst squllres method.

J. Single & simultanious eq~lltion models -IlJ Meaning of /lutocorrellltion Durbin-

Watson test for autocorrelation - conceptof multicoJjine"rity ~ Ileteroscedasticity

h) Structl,lnd /Inti reduced forms ofsimult~~eous equation mode],

4 Identjfjc~tion of Model.aJ Method of ide~tification by using rank and

order condi t ions ~ Ju:::t, (Wer >'lndunderidentificatiQn.

5. Input ~ Output Analysis -aJ Me~ning & main featUres of analy:::i~bJ A8~umptj"ns - Leontief's static & dynamic

model.c] Limit(ltjon$ of input~output t\nl11ysis~

impnrtlllK'" lind application of the ~nalysis

REFERENCE BOOKS

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1. Klein, L.R. - Introduction to econometrics2. Tintner - Econometrics.'1. Oold berger A.S. - Ec:onometri<: Theory4. Koutsoyiannis A. - Theory of econometrics5. Singh, I'aJashllJ «sing/) Econometrics &

economics. Mllthemr.tics

12041 RESEARCH METHODOLOGY01. Meaning, Nllture and utility of Sod/ll Rese/lrch, Research in

M/ln/lgement, Research prQce~s - Formul~tion of ResenrchMethodology. Research d~~ign.

02. Hypothesis - ,1ellfJing &. functi(lnCriteria f<JI a workable hypothesisTypes of hyp"thesls.

rl3. Collection of Datil ~Types of data ~ Primary IHHISO'_condaryMethods of dntl! coJ !ectjon - observation, interview and

questionnnilire methodSlimp! lng Technique~ - Simple random, stratified, two

stage & cluster sampling.04. AnlllyslS lind interprotlltion (,f data - prCltective technique",

Scul I ing techniques. statistical and grtwhiclIl presentationof the datil. Use of computer in data processing.

05. Drllfting of a Rr.,seafch RI,'PClrt.

ReJeren~e Book~1. Resellrch M~tJlOdojogy by Kothllri2. Re"earch Methodo!og:" by Wilk:in;;on &. Bhandarkar3. Research Ml,'thodoiogy by ny Sarlinaw/llla.

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• 205. OPERATIONS MANAGEMENT1. History und develQpm~nt of PrQd~etiQn Management

SC(lP';;o lind definition "f Production .'iarlllgment Function'S ofProduction Management Modern Trends in Production ManagementIntt'f re!lItionship between \'luious pr"dllction functions suchas rnllDuf':l-ctlJring m/lteriIlJs, maintainance, quality control,DesignEngineering. Production Engineering, Types of locationorganisllti(Ill,

2.(8) Site SelectionObjecti~.es !< prineil'lds of site selecti(J{1 with considerati{lTIof raw materials, marketir,g, lllbo\lf. P",d taxes. labour 11IWSetc. ,(0) LaYOUT ; Types of Layout ~ Blo<::k layout. shop ltlyout,

work piac"" l/1.yo\!t, [actoH' affecting lllyout.(e) Product 'o;lcsign , Relationship bctween pn'duction design and

proc1ud cost. Designing for minimum manufacturing costs withs tau(1ard izat i(ln, s impl i fi<:;fl.t ion. interchangeabiJ i ty,divendfication. function aspe<:;t, ffi[lnuf/icturing aspcct.marketing ;:l,~pect and economic aspect, Need for closeassociation betwecn production Engineering lind DesignEngineering.

J. Forecasting purchasing, Vaiue an1ilysis J englneering,InventClTY cClntrol Invente>l"Y models. cJBssific[ltion ofm[lteriBls, work in process and Inventory Management

4, Production planning - P[(>ductioll control, manuf/lcturingsystem", Productj('n or(1e.l:. production routing and scheduling,maintainance of production equipment.

5. (a] Materill]$ M/lnngement : Objective$ of material$ management,Vender, vender $eleet ion, t,aining, de~'elopment anoa~"e~sment. capacity planning, Procedure ~ Economic Analysis- make of P,ivy decision.

(b) Productivity. fllctors affccting Producti~ity.

Reference Books

I. />I[)(1ern Pn,dution MamllJ:ement hy Bufftl £.5.2. Production M'lfIagment by Gael B. S,3. Production Mll-nagement by Mayes.

/..t~RKETrNG MANAGEMENT (CmtPllLSARY PAPER.! SEM. I I

TITLE; MARKETING FOR MANAGER'S [2061. ---~--- - - - --- -- - - -- - ,----- --

1; Marketing tlnd it~ (l.p!,]icati"n~aJ Introdl,lctlon to Marketing ~ Nature and Scope of Marketing

The corc concepts of marketing.h) N/lrketing in den'loping Ecollomy - Markcting fit Differcnt

]evels of develQpmcnt. Im90rtr;nce of Marketing in IIdeveloping e~onomy. Generlll role of marketing .Arells of reJevenc~ ~ Agriculture Basic Indu~tries MiningIlnd plllntati(ln. Industrllli Goods, E}lPort trllde '" Service«Socill] Mll-kcting,

c) Mllrketing of ServIces - Nllture <1111'1characteristics of Ilsllrvice, clllssification of servjce~. Importllnce ofmarketing in li ~ervil'e ~eclor: The future of 5etvIceM3rketing.

2) Marketing Planning ~nd OrganiSlllioll _IlJ PI,lnnlng of ~lirketing Mix - What 15 marketing mix ?

Elements of mllrketing mix. The plllce of marketlng mix inmarketing planning, New product de,'clopment lind marketingmIX.

bJ Marketing Segmentatiun Mcanillg and concept, Benefits andDoubts about segment/ltiOIl, Bli~es for ~egmentation,selection of segment~, Market ~egmentlltion strategies,

cJ Mllllrketlng Orgllni~lltion - Meanil]g PTlncjp!es of Designingan organisation, Role of marketIng orgllni51ltlon method5 ofIMrketing org,lnislltion.

dJ Marketing Research Ilnd its Application _Marketing Re~",arch. - Definition, ]lUl-po~e scope. J.'focedure.AppiJcatj('ns of marketing re"cllTch prohlems of conductingInarketing re~ellldl in Indi/!.

J] Under ~tanding C<.lnsumers -a] Determin/lnts of C\lnSUmer Behll,"iour Melllling lind

definition of CDnsum"r Behllvic>ur, fmportllncc, f/!ctorsInfullllcing ccnS\lnler behllvivur ~ Psychologicai, PenonaJ~c>cial, cultural etc.

b) MOdels of consumer Behavic.ur- Process of decision markingStages in the buyer Decision proces:>, Models of BuyerBehllviour Howard Sheth MQdei, Engel hoilatRlllckw",JI modeL Mod",l of Family D",cisi,'n - ma!'.lng, A modeof industri(ll buyer - Beh(lviour.

cJ lndi(ln consumer Markct - Chllrllcterist iC$ of Indian con.~umermark", DemogrllplJic chllrllctllristics. fncome Ilndconsumption charllcteristic~, Ch<ifllcteri:stics oforgani$lltionli! consumers, Geographic chllracterlstics, SOCIOcultural l'hllracteris.ti,"s.

d] Ccnl;lumerism - Issues, Consumer protection Act.

4j Product Management _al PrQ(\uct Jife cycle lind new product - Product iife cycle

<:on~epl, Marketing Mix Ilt Different st/!ge~. New productD<"-,,,Iopment stnltegy,

b) Product Decision5 and Stnltegies - What is pr(l(luct ? Typesof products, Product iine decision Di"cr5ificallon.

c] Brllnding And Packaging Decis"lon - Brlinel Nflme and TradeMlirk, Branding Decision, Advllnlages Ilnd dislldYlllltage~ ofBranding, Pack. Pllcking and Packaging, felltures andfunctions of packaging.

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3.4.5.6.7.8.9.

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-5J Pricing and PrornQtlon Stride!,}' -1\] PQlicie~: IlrlU Practices - pricing Me(tning, Methods,

Dbjecti\'es. price uetermilli'ltio!l, policies. Pl-jcing oYerthe life cycle of the product, pricing disC01,lnt, Pro(!uctP('lsitoning lIud price.

b] Marketing CommllniclItion - The promotion mix, promotlallBuoget.

c] Adyertising and Publicity Types of Advertising Role ofA(lvertising. ~clecting and scheduling medil'l, Importance anclcriticism, lld\'erthing ani! publicil~'.

dJ P",rSO/lIlJ selling find sales promotion -Person!!l selling - Nature, Process, Importance.Sllj~s Promotion - Nature [I[j(J ]mpClrtllflce, techniquesDirect Marketing - Nature, Growth flnd AdVllntages.

61 Distribution Stratlo'gy and Public Policy -Im~ort8nce of channel~ of Di~tribution, Alternativechannel of Distrj~ution, Selecting an appropriate channels

Government control and Mllrketing Dedsion - Milkingprocess (Lllws 1\ffecting Business). lmpact of Go"ernmentcontrol OJ! channel lind (Ii~tril;>ution decision. 011 ~roductdecisi"n( * LIIW'5 affecting Bllsines8 ~

1] The Indian contract {Ict, 19722] The 1ndian sales of Goods nct 19;10JJ The Industries {Development and Regulationl Act 19514) The Pre,'entinn of food adulteration act 19545) The Drugs and Magic Reme(ljes (Objl;!ction/lble

Advertisement ltct 19546) The essential commodities act lY557] The cornpltnic~ act 19568J The Trade aud merchandise l4arks act 19589] Thc MRTP act 1969

10] The Pateilts /Ict 197011] The Stltndlud of weights /Ind M"'flsures act 197612] 'The conS1Jffler protection act 1986

BOOKS FOR REFERENCEMarketing M/lnagement (Annly;;;]", plaJlning Implementllti"n andcontrol) By Philiph kotie •.Fundllmenta]s of Marketing ~ By WilJillm JEstzel, .Bruce J. W{I]ker, McGr/lw-li']] . St/lntan, Michel J110th Edi t ion) ~ rnternttt jonal Edi t ion

Principles ann Practice of Marketin B Ph J .Arm Strong Prentice Hill f I d' It Y I IP Kotler, GarrvM k t' . 0 n la Pvt LtdMltr e ~ng Management - By Zha & Singha. .

8rke:~ng Management - By Rajan Saxenll, Tata McGraw Hill.Mttrke,lng Management - Bv S A SherJ-'" H. JHt'use. . ., ''''''., Imaaya Publishin

,serv.!ce Markct!ng - By' S.M.Zha, Hima]ya Publl~h",er\lCe Marketlne - Bv F K Slnh' " Soh .~ '''- House.

M ,t' -.' .,." M' Q ••••• 00ar e 109 - By Rajan Nair. .

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SEM. II

ORGANISATIONAL BEHAVlOUR II

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DBJECTIVES :

J. To prolcide OrgllniSlItiun<'lJ Behaviol,lr perspective toMamangement students.

2. To rela,e v,uious the('ratical framework ,hilt serve (ISfound(ltion for practising mll/lagers.

3. To be familiar wIth concept!'!al framework fQr the st.udyof lelldenhip4, To know the basic nature of groups &, group d)'Damies5. To ana):\'se interpersonlll conflicts Ilnd to relate

dimensioils of organisation and conflict6. To .l,n(}wthe chaDge proce.<;s7. To dio;cuss effeClS of ,Hress lind strategies to cope "'i thstress.

ORGANISATIONALBEHAVIOURII

Comparison.

1.051.4361.437

1.31.41.5

LeadeH'hlp1.1 Leadership, meaning1.2 Leadership studie~

1.21 The 'Io\\'a leadership stuC!ies1.21 The Ohio State leadership studies1.23 The Michigan JeMlership studiesfunctions of leadershipLeadership styJ~~The()rie~ Df leadcnhip. E""ll!uatie>n,contradiction and integrat ion of theories.loS] Tf1uts in leadeHhip .I. ~2 Pan ieipat ive leader~tJip Thel'ries

1.421 Theory x lIod Tlleroy y1.422 Like]'t.s Theory of system 41.422 Likert's Theory of :system 4T

1.53 COilt1ngency Theory of lelldenhlp t' model1.431 A,.ltOCratlc-Dem,'cratic C(ln Inum1.432 Fied1er~ monel . .1.433 Hersey- Blanch~rds <;Itu~t:(ln/ll theory1.434 Fiedler-Garda s congnlt]ve Resource

Theon' .Leade~-Member Exchange TheoryPllth Ooal Theory ,. ,Vroom ~ Yetton'~ Leader-partIcIpationmodel

1.44 Attribution Theory1.4S Chari:;m(Hic Lel:luership Theorh1.46 Trl:lnformatiOllal lea(!erShi~ T eory t M'"'gement grid1.4' Ohio Stl:lte Leader~li[p QUlhFrant~ Iln( """ _

Group Dynamics ., 'of2.1 Group~ in OrganIsatIon, nnture. membershlp, types

groups. .2.2 Theories of Group Formatl\.'n

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2.J GrQup structur~2.3J Role, Role l~entity, Role Perception. Role

Expectation, Role conflict2.32 Group Norm~. Group Conformity

Group coh<:sion, Group size. Social loafing. GrollpThink. Group shift, Teams, Qllll1ity circles.

2.4 Conflict~2.41 Gene:>i« of conflicts2.42 interpersonal conflicts2.43 Group level conf!ict~2.44 Structufl<J cOl,rlicts2.45 COI)f]ict due tQ fustration

~ 2.46 Go,1! conflict. Role c\Jnfllct2.47 Formal & Informal Authority ,",onflict2.48 impact of conflict~2.49 Differ<:nt "iews ",bout c('nflict fUlictional venus

Dysfunctional conflicts2.410 Conflict Mtmagement:

Avoid!ll)ce. defusion. containment.conf ron ta t i"n ,

2.411 Implications 011 performlloce lind StltisfactioTI;Meanag ing group product i v it)'.

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Change ProcessJ.t Porce:> for chungc3.2 Resistance to change3.3 Approtlches to overcome resistanceJ.4 Managing planned change.Organisational Development4.1 O.D.: Concepl. Process4.2 O.D. Techniques4.3 Structural and Humlill Proce:>s Techniques.4,4 Assertivenses Training4.5 Process consultations4.6 Sensotivity TJ'aining4.7 Team Building4.8 Career Sche,Iuling4.9 Management of Succession4.JO Impllcations for performance tlnd satisfaction

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5 • Work5 . 15.25.3'.4

5.55.6,

StressStre~s. Fatique, Boredom & strain.Nature and sources of stress.Physical Problems, effects' frustration, withdrawal,Stre~s Management5.41 Cc>unselling5.42 Self hypnosis5.43 R,'Itional Emotive Therapy5.44 MeditatiQn5.45 Relaxation5.46 RQger:> Client Centered Therapy5.47 Palliative ~trategie!.Coping with stressOrganisational Approachlmn] lcation for perforffillnce lind satisfaction

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i',,~~CRrEiED 1'0ocKS a.B. ~em I .Ie ]1

"f)""'''~J_~,1t ",.on,,' B'!ha\'<,ur" ffelt LuthllilS. McGrllw-Hii j;nlernilti'''L;! £:llti<"l~, t\ew York.

[ildu trIa' Crl<~oJs(lti(lI',lj Psy<:lIQIGgy" John B.Miner.\lcGr,,'" ~,]ll InteTnat",r;,,; '.~IJti<;"l~-"'ahil;~mC[]t nf ('rgl'lr_i~nt'''I.aJ Deh(l'-;j<>tlr. utill~ing human'"s"\JT~e$" PtluJ :-I~'T','::~' K~JHJcth H. Bltlnchard Prentice !llltj ofIJ1<!J(l Pvt. T(,~. ..-'Org/l11 j SII t ional 'iell,!" OI,;l ' Helll' ge I. S le,cum, Wooclmllll, Wc~tT'ubli"hi],¥ (<:>mpIlII\. New Y"I'\,OrganiSlttlOnl!j BeIJ:'\\'<.Il.lfText flne! C!l;e~" (':ma Sekhnran. T/lta

~kGr"w-Hl' i Pl.lbJ ]~hj"g Co.Ltd. :-1.;'\\ Delhi"Human [h:II;l'.(\\lf At \\'(,]1;" Keith De"is. T<'Il.a McGJu",'-]jil!

Pub.c,~. ;okw n~lhi.'Ps"cil<,),,~y c'f Tn(l,htn,,1 IIpd OL~Il!]isatj"nal Rel]l\viour". p,A.

Bhll~I"llt\\'ar. ~h••th PI,b:l~t>ers. BlllIJtll'ly.'Hu"'l1n lJeIICl"ll'l.ll" ,H Wor" Keltl] rl,~\'is 5: John w 1iewstr"rn." ••.GlllW-){j 1 j

'Of,~Ilr!]s(Hj"nftl Ele);{lVl'-'I.lf' P.A, EHI/1~II\Y"twllr. P\1ne Vid"llrtt!i"Grl~ll. Pnlt<,'Human B.e!ll\i<JJJ:>. fln,org/lni~tI-t!n'll\l Approftch. filllJaran J11,'I; •.•:'tellt, ce :Jall "f Indl ~ P\'t. Ltd. New D(;lhi.'H~p,',i B<.><"I;or R'lt]"n~l Emotive Therllp)', Ellias A & Grieger R,'Re8~"11 & Emotior, III P~yoh\,-thenlll."" A.E!iill. l,y!e "tullrt.~",wYork,

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"Or",Mlls!lt iOM'"PIJij~, •.•t'llll'ht _ Ltd

[Jel'""-our.S,~ph(,,, 1'.

('OIH.:<::pt.Rnhhins;

C(lntul\'er,sH'SPrenti~c HId] ,,-

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RECO~MENDED BOO~S FOR REFERENrE. lnterpenonal Behaviour' eel. ,~.G. i\thOB & J.J.Gllb/lrro.Prenti"'t, Hill!; Engdwo,1(!-c1ifj','Tt" ll'lterp<'lsonfll l;nelerworld' Schl,ltz,\\',C. Science andIO":'/lvior flo"k~. Ftdo ;,!tCl,'(lI!HtliIS/lt il)fJ~1 tlehllv'ol'r' J.Kell t' R."v.Ed lvu'in: HOl"flewood.'''-unctl.lllai lIole of Gnl'-'p J,jer.:ber~' Benne K ~lld P.Sh"'/!ts.Journal of .~oc;Rl i.~•.•eL l!SPflng) 1984, pp41~9'Group Dynamic,< "Jl~: the indidd •.•Id'. 10 Organis"tj'-,ntllP-!,vchoiu1!v; A 1'0,,1; uf Reading.,' Ed,,-. D.Kolb, 1 R4l!in k J"lc'illt)Te. Pr~lltlc" Hiill, I:ng",lwo(",d-clifh,'l.",a;len:hi". p~-,,~holoJO'ilflr! org(>;riMllionll! BdJlJviour'. BliSSH.M.. Harper 8.: flrothn,. ;.Jew Y('rli". The,'ry of l~adenhip eUedjl'enes." . Fiedler F.E. McGr(lw-fill! ~ew YOlk.New Forms of 1"0,1< Organi,'atiofj' Intelnntionfll LabourOlgani51'ltion Gelleva.

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