Issue Number ₈, ₃₀September ₂₀₁₇

North®Super and PensionProduct Disclosure Statement

® Registered trademark of NMMT Limted ABN 42 058 835 573 AFS Licence No. 234653

This is a supplementary product disclosure statement (SPDS) to theNorth®Super andPensionproduct disclosure statement(PDS), issue number 8, dated 30 September 2017 and should be read together with that document.

PDS page reference: 3PDS title reference: Throughout this PDSInstructions: Insert the following rows into the table.

To be read as:References to:

The product disclosure statement for MyNorth Managed Portfolios ARSN 624 544 136, a registeredmanaged investment scheme of which NMMT Limited is the responsible entity, and which is anaccessible investment available through North Super and Pension. The MyNorth Managed PortfoliosPDS is issued by NMMT Limited.

MyNorthManagedPortfolios PDS

Anotional portfolio of assetsmanaged inaccordancewithaparticular investment strategy, as describedin the MyNorth Managed Portfolios PDS.

Managed portfolio

Your interest andassetholdings inMyNorthManagedPortfolios that ismanaged in linewithamanagedportfolio youhave selected. A separate interest andSchemePortfolio is held in respect of eachmanagedportfolio in relation to which you choose to invest.

Scheme Portfolio

PDS page reference: 3PDS title reference: Read all relevant documentsInstructions: Insert the followingparagraphafter theparagraph titledNorth Super andPension–Additional informationbooklet.

MyNorth Managed Portfolios PDSProvides specific information regarding MyNorth Managed Portfolios and the available managed portfolios.

PDS page reference: 11PDS title reference: Fast PaymentInstructions: Replace the section with the following.

Fast paymentThe fast payment of funds is available for partial withdrawals only, up to a maximum of 80% of your account balance. Wereserve the right to reduce the percentage. Wemay advance the payment of your funds without awaiting sale proceedsfrom underlying investments. During this period your cash account balance may fall below zero. Refer to ‘Negative cashaccount balance’ on page 15 for more information on the effect of your cash account balance becoming negative.

Issue date: 13 March 2018

® Registered trademark of NMMT Limited ABN 42 058 835 573 AFS License No. 234653. This document is issued by N.M.Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 AFS Licence No. 234654. N.M. Super is a member ofthe AMP group. The information provided in this product disclosure statement is general information only and does nottake into account your personal financial situation or needs. You should obtain financial advice tailored to your personalcircumstances.

1

North® Super and PensionSupplementary product disclosure statement

Fast Track withdrawalThe Fast Track withdrawal is available for a full cash withdrawal request of your account. You will receive 80% of your fundswithin two business days of your request being completed (including all requirements) by the North Service Centre. Theremainder of the fundswill be released after all other assets have been sold and the proceeds have been confirmed to cash.

Telegraphic TransferA Telegraphic Transfer (TT) is a fast electronic transfer to a nominated bank account. A $9 charge applies per TT. The fundsmay be cleared in the recipient’s bank account within two hours of the payment being made.

PDS page reference: 14PDS title reference: Your cash accountInstructions: Replace the second, third and fourth paragraphs with the following.

To help youmanage your cash account you have the flexibility to nominate a Target cash balance by specifying aMinimumcash balance (dollar amount) and/or a Target cash percentage (a percentage of your total account balance) to be held inyour cash account.

A default Target cash percentage of 5% and $0 Minimum cash balance will apply where no selection is made. Both theMinimum cash balance and Target cash percentage can be adjusted at any time.

Your Target cash balance is calculated as follows:

(Account balance x Target cash percentage) + Minimum cash balance = Target cash balance.

For example; where the Account balance is $100,000, the Minimum cash balance is $0 (default) and the Target cashpercentage is 5% (default), then the Target cash balance is calculated as:

($100,000 x 5%) + $0 = $5,000

If you increase your Minimum cash balance from $0 to $1,000 then the Target cash balance is calculated as:

($100,000 x 5%) + $1,000 = $6,000.

PDS page reference: 14PDS title reference: Cash account sweepsInstructions: Replace the section titled Cash account sweepswith the following.

Cash account sweepsWhen the balance of your cash account exceeds your Target cash balance by $500, the excess cash will be invested as peryour investment instructions. In order for the cash account sweep to take place, the excess cashmustmeet the transactiontrade minimums as defined in the 'At a glance section' of this PDS.

If the balance of your cash account falls below your Minimum cash balance, we will sell your assets as per your investmentinstructions to bring your cash account back to your Target cash balance. In order for the cash account sweep to take place,transaction trademinimumsmust bemet.Where you have not provided uswith adequate investment instructionswewillsell your managed funds proportionately.

Where you hold listed securities, the sweepmust result in a trade amount of at least your specified shares trademinimum,per listed security, for the sweep tooccur. Thedefault shares trademinimum is $650per listed security.Where thisminimumis not met, we will not sell your assets and your cash account balance will remain below your Minimum cash balance.

Term Deposits will not be sold to bring your cash account balance back to your target cash balance.

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PDS page reference: 14PDS title reference: Your cash accountInstructions: Insert a new section after the section titled Earnings on your cash account.

Your cash account and MyNorth Managed PortfoliosYour cash accountwill be used for the purposes of settling all transactions in relation to your Scheme Portfolio(s), including:– settling transactions relating to the assets held as part of your Scheme Portfolio when it is rebalanced. This includes:

receiving net proceeds from a disposal of assets (disposal proceeds), and reinvesting those amounts to acquireother assets as part of your Scheme Portfolio; and

–

– making additional investments in circumstances where a rebalance involves a disposal of certain assets and acorresponding acquisition of substitute assets at the same time, andmarket movements result in the proceedsfromtheasset disposal being less than the costs of theasset acquisition (theamountof theadditional investmentfrom your cash account in these circumstances will be equal to the difference between the relevant disposalproceeds and acquisition costs);

– receiving income fromunderlying assets, and reinvesting these amounts (except in relation to thosemanagedportfolioswhere such amounts are not reinvested into your Scheme Portfolio the MyNorth Managed Portfolio PDS for details);

– pay any fees, expenses, taxes and or charges in relation to your investment in MyNorth Managed Portfolios.

You provide us with standing instructions to facilitate your investment in MyNorth Managed Portfolios and use your cashaccount in this way. The standing instructions you give to us are set out in the account details authorisation form that youwill complete prior to opening an account.

Refer to theMyNorthManagedPortfolios PDS for further information relating to theuse of your cash accountwhilst investedin MyNorth Managed Portfolios.

PDS page reference: 16PDS title reference: Investment optionsInstructions: The following replaces the first paragraph.

Investment optionsNorth offers you a wide range of investment options to choose from:– over 440 managed funds, including both Australian and international investments across a variety of asset classes– a range of listed securities including; companies in the S&P/ASX300, selected exchange traded funds (ETFs), exchange

traded commodities (ETCs), listed investment companies (LICs), listed investment trusts (LITs), andAustralian real estateinvestment trusts (AREITs),

– Managed Portfolios, and– term deposits with a range of providers and varying terms

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PDS page reference: 19PDS title reference: Investment optionsInstructions: Insert the following new section immediately after the Does the Trustee invest in derivatives? section.

MyNorth Managed PortfoliosMyNorth Managed Portfolios is a non-unitised registered managed investment scheme, offering access to a range ofmanaged portfolios. NMMT Limited issues interests in, and is the responsible entity for, MyNorth Managed Portfolios.

NMMT Limited's role as responsible entity is separate to its role as service provider to NM Super in connection with NorthSuper and Pension.

Managed portfolios are designed to deliver a flexible and efficient means of gaining exposure to different asset classes.

You can instruct us to invest in MyNorth Managed Portfolios via your North Super and Pension account.

When you invest in MyNorth Managed Portfolios through North Super and Pension, we will make an application to theresponsible entity to establish an interest in the scheme, which we will hold in your account in relation to each particularmanaged portfolio that you select.

The responsible entitywill thenuse the funds invested fromyourNorth Super andPensionaccount to construct your SchemePortfolio by acquiring assets that are consistent with the managed portfolio you select. This will be done in proportionsthat match (as closely as practicable) the set asset allocation of the managed portfolio.

Your Scheme Portfolio will be managed by the responsible entity in line with the investment strategy applicable to themanaged portfolio you have selected. See the MyNorth Managed Portfolios PDS for details of the available managedportfolios and applicable investment strategies.

The interest inMyNorthManagedPortfolios is held for youbyus, under the termsofNorth Super andPension. All underlyingassets held in your Scheme Portfolio are held for the responsible entity by the custodian.

You direct us to use your cash account for the purposes of settling all transactions in relation to your Scheme Portfolio.Please refer to the 'Your cash account and MyNorth Managed Portfolios' section for further information.

A copy of theMyNorthManaged Portfolios PDS is available atnorthonline.com.au or by contacting theNorth Service Centreon 1800 667 841. You should consider theMyNorthManaged Portfolios PDS in deciding whether to acquire, or continue tohold, an interest in MyNorth Managed Portfolios through North Super and Pension.

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PDS page reference: 29PDS title reference: Additional examples of total annual fees and costsInstructions: Replace Example 1 - Managed fund on the discounted investment option menuwith the following.

Example ₁– Managed fund on the discounted investment option menu

Balance of $50,000Example - North Index Balanced investment option

For every $50,000 you have in the superannuation product, you willbe charged $200 each year plus $91 regardless of your balance.

0.40% pa plus $91 paCost of North Super and Pensionproduct(i)

And, other costs of $230 each year will be deducted from yourinvestment.

0.46% paPlus Other costs for the investmentoption(ii)

If your balancewas $50,000, then for that year youwould be chargedtotal fees and costs of $521 for holding the North Index Balancedinvestment option.

Equals Total fees and costs(iii)

This amount comprises the discounted administration fee (0.40% per annum) and account fee ($91 per annum). Accounts openedfrom 19 January 2015 may be eligible to receive a fee rebate as set out on page 24.

(i)

This amount comprises estimates of underlying management costs, and certain transactional and operational costs, for the NorthIndex Balanced investment option based on the last financial year. Please refer to the underlying investment option's PDS for moredetails.

(ii)

Additional fees and costs may apply, including member advice fees as agreed with your financial adviser. And, a buy/sell margin of0.24% applies whenever you invest in the North Index Balanced option (this will equal $12 for every $5,000 you invest).

(iii)

PDS page reference: 29PDS title reference: Additional examples of total annual fees and costsInstructions: Replace Example 2 - Managed fund on the standard investment option menuwith the following.

Example ₂ - Managed fund on the standard investment option menu

Balance of $50,000Example – Vanguard Balanced Index Fund investment option

For every $50,000 you have in the superannuation product, youwillbe charged $475 each year plus $91 regardless of your balance.

0.95% pa plus $91 paCost of North Super and Pensionproduct(i)

And, other costs of $240 each year will be deducted from yourinvestment.

0.48% paPlus Other costs for the investmentoption(ii)

If your balancewas $50,000, then for that year youwouldbe chargedtotal fees and costs of $806 for holding the Vanguard BalancedIndex Fund investment option.

Equals Total fees and costs(iii)

This amount comprises the standard administration fee (0.95% per annum) and account fee ($91 per annum).(i)This amount comprises estimates of underlyingmanagement costs, and certain transactional and operational costs, for the VanguardBalanced Index Fund investment option based on the last financial year. Please refer to the underlying investment option's PDS formore details.

(ii)

Additional fees and costsmay apply, includingmember advice fees as agreedwith your financial adviser. And, a buy/sell cost of 0.14%applieswhenever you invest in theVanguardBalanced Index Fund investment option (thiswill equal $7.00 for every $5,000 you invest).

(iii)

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PDS page reference: 30PDS title reference: Example of annual fees and costs – Additional examples of annual fees and costsInstructions: Insert the following after Example 4 - Listed securities.

Example ₅– MyNorth Managed Portfolio on the standard investment optionmenu

Balance of $50,000Example – Research Choice Balanced Accumulation Portfolioinvestment option

For every $50,000 youhave in the superannuation product, youwillbe charged $475 each year plus $91 regardless of your balance.

0.95% pa plus $91 paCost of North Super and Pensionproduct(i)

And, other costs of $490 each year will be deducted from yourinvestment.

0.98% paPlus Other costs for the investmentoption(ii)

If your balance was $50,000, then for that year you would becharged total fees and costs of $1,056 for holding the ResearchChoice Balanced Accumulation Portfolio investment option.

Equals Total fees and costs(iii)

This amount comprises the standard administration fee (0.95% per annum) and account fee ($91 per annum).(i)This amount comprises estimates of theunderlyingmanagement cost, and certain transactional andoperational costs, for theResearchChoice Balanced Accumulation Portfolio investment option.

(ii)

Additional fees and costs may apply, including member advice fees as agreed with your financial adviser. And, an estimated buy/sellcost of 0.37% applies whenever you invest in the Research Choice Balanced Accumulation Portfolio investment option (this will equal$18.50 for every $5,000 you invest).

(iii)

Contact us

1800 667 841northonline.com.aunorth@amp.com.auNorth Service CentreGPO Box 2915MELBOURNE VIC 3001

phoneweb

emailmail

6

2377103/18

North Super and Pension are plans offered as a part of theWealthPersonal SuperannuationandPensionFund (the Fund).The Trustee of the Fund and issuer of this Product DisclosureStatement (PDS) is N.M. Superannuation Proprietary Limited(NM Super) ABN 31 008 428 322, a member of the AMP groupof companies.

North Super is not a MySuper authorised product.

The Trustee is an RSE Licensee under the SuperannuationIndustry (Supervision) Act 1993 (SIS), which means that wehave satisfied licensing conditions set by the AustralianPrudential Regulation Authority (APRA). The Trustee isresponsible for the monitoring and management of the Fundfor thebenefit of allmembers in accordancewith thegoverningrules of the Fund and relevant legislation.

Product Disclosure Statement

Information regardingNorthSuper (USI 92381911598002) andPension (USI 92381911598001) is contained in the ProductDisclosure Statement (PDS) and other documents being, theAdditional Information Booklet and the North investmentoptions document.

Important: North Personal Superannuation and PersonalPension is closed to newmembers of the Wealth PersonalSuperannuation and Pension Fund (the Fund) effective 12March 2016. No applications for newmembers to the Fundwill be accepted from this date. If you hold an existing NorthPersonal Super account, North Personal Pension account,Summit® Personal Super account, Summit Personal Pensionaccount, Generations® Personal Super account, GenerationsPersonal Pensionaccount, ipac iAccess®Personal Super accountor ipac iAccess Allocated Pension account as at 12March 2016,you can still apply for a North Super and Pension account

Optional insurance cover is available to members of NorthSuper and Pension through insurance arranged with AMP LifeLimited ABN 84 079 300 378 AFSL No 233 671. Please refer tothe AMP Elevate insurance PDS.

The information in this document is of a general nature onlyand is not basedon your personal objectives, financial situationor needs. You should consider whether the information in thisdocument is appropriate for you in accordance with yourobjectives, financial situation and needs. You should read thePDS and the other documents before making any decisionabout whether to acquire or continue to hold your account.

Changes to the PDS

Information in the PDS and the other documents may changefrom time to time. Wemay have updated information whichis not materially adverse by issuing a PDS Update. You canobtain a PDS Update free of charge by:– visiting northonline.com.au– contacting the North Service Centre to request a paper

copy of the PDS Update at north@amp.com.au or 1800667 841

– asking your financial adviser.

NM Super and other providers

NMSuper is theTrusteeof theWealthPersonal Superannuationand Pension Fund and is referred to as NM Super, Trustee,weor us in this PDS.

Noother company in theAMPgroupof companies (AMPgroup)or any of the investmentmanagers of the investment options:– is responsible for any statements or representationsmade

in this PDS– guarantees the performance of NM Super’s obligations to

members nor assumes any liability to members inconnection with North Super and Pension.

Except as expressly disclosed in the PDS or the Northinvestment options document, investments in the investmentoptions are not deposits or liabilities of NM Super, AMP BankLimited ABN 15 081 596 009 AFSL No 234 517 (AMP Bank), anyother member of the AMP group or any of the investmentmanagers. NM Super is not a bank. AMP Bank does not standbehind NM Super. The investment options are subject toinvestment risks, which could include delays in repayment andloss of income and capital invested.

AMP companies receive fees and charges in relation to NorthSuper and Pension outlined in the PDS. AMP employees anddirectors receive salaries and benefits from the AMP group.

This offer is available only to persons receiving (includingelectronically) the PDSwithinAustralia.We cannot accept cashor applications signed and mailed from outside Australia.Monies must always be paid in Australian dollars. Wemayaccept or refuse (without reason) any application.

We reserve the right to change the features ofNorth Super andPensionwith, case of an increase in fees, at least 30days’ notice,otherwise notice of material changes will be provided beforeor as soon as practicable after the change occurs.

Issued by NM Superannuation Proprietary Limited ABN 31 008 428 322 AFSL No 234 654, the trustee of the Wealth Personal Superannuation and Pension Fund ABN92 381 911 598.

2

Important information

AustralianBusinessNumber (ABN)49079 354 519

AMP Limited

ABN 22 003 257 225Australian Financial Services (AFS)Licence No. 234655

ipac asset managementlimited (ipac)

ABN 88 079 804 676 LimitedAMP Group Holdings Limited

ABN 31 008 428 322AFS Licence No. 234654

N.M. SuperannuationProprietary Limited (NMSuper)

ABN 42 058 835 573AFS Licence No. 234653

NMMT Limited (NMMT)

Super Product Identification Number(SPIN) NMS0001AU

North PersonalSuperannuationandPersonalPension Unique Superannuation Identifier

(USI)Super: 92381911598002Pension: 92381911598001

ABN 84 079 300 379AFS Licence No. 233671

AMP Life Limited (AMP Life)

ABN 92 381 911 598Wealth PersonalSuperannuation and PensionFund

Throughout this PDSTo be read as:References to:

AMP Limited and its subsidiaries, including AMPLife, NMMT and NM Super

AMP

Wealth Personal Superannuation and PensionFund

Fund

AMP Group Holdings LimitedAMP GH

AMP Elevate Insurance Product DisclosureStatement

Insurance PDS

Amember of North Personal Superannuationand Personal Pension

Member of you

AMP Life Limited - issuer of Elevate insuranceAMP Life

NMMTLimited –provider of investment servicesto the Trustee

NMMT

North Personal Superannuation and PersonalPension plans

North, NorthSuper andPension

A list of investment options availablewithNorthSuper and Pension

North InvestmentOptions

N.M. Superannuation Proprietary LimitedTrustee, our, we orus

northonline.com.auNorth, NorthOnline

Read all relevant documentsVisit northonline.com.au to download a copy of the followingdocuments. Alternatively, a printed copy can be obtained freeof charge by contacting the North Service Centre atnorth@amp.com.au or on 1800 667 841.

North Super and Pension – Additionalinformation bookletThis Additional information booklet summarises the keyfeatures and benefits of North Super and Pension.

Further information on the topics in this PDS is provided in theAdditional information booklet.

North investment optionsProvides a list of investment options available through NorthSuper and Pension.

You can obtain free of charge the underlying investmentoptions' PDS by:

- visiting northonline.com.au

- contacting the North Service Centre on 1800 667 841 or

- visiting the Fund managers website.

Also considerAMP Elevate insurance PDS

Explains the insurance benefits available on AMP Elevate,including:– life Insurance– Additional optional insurancebenefits (includingTotal and

Permanent Disability (TPD))– income Insurance.

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Contents

5At a glance

8Welcome to North Super and Pension

10North Super

12North Pension

14What is the cash account?

16Investing in North Super and Pension

20What risks apply to investing?

22Fees and other costs

32AMP Elevate insurance

33Howwill the benefit be paid upon death?

34What else do you need to know?

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Minimum transactions

$2,000Minimum initial contribution,rollover or transfer to commenceyour account(i)

Nominimum(ii)Minimum ad hoc contribution orrollover or transfer(i)

$10 per fortnight, month, quarter, half-year or yearMinimum regular savings plan

NominimumMinimum ad hoc withdrawal

$100(iii)Minimum switch

$1,000(iii)Minimum rebalance

Automatic Buy: $500(iii)Minimum cash account sweep

Automatic Sell: $500(iii)

Product features

Non-concessional contributions can be made to your super account via direct debit from your bank accountfortnightly, monthly, quarterly, half-yearly or yearly.

Regular savings plan

A flexible working cash account that allows you to specify the minimum and target amounts to be held inyour cash account.

Cash account

Income distributions, dividends and interest for each investment option where applicable will be credited toyour cash account. Exceptions may apply. A dividend reinvesment plan (where available) may be nominatedfor listed securities. Refer to the income section on page 19 for full details.

Income

You can switch all or part of your portfolio between the full range of investment options available at anytime. There is no limit on the number of switches you can make each year.

Investment switching

You can arrange automatic buying and selling of investment options via your cash account. You can alsospecify instructions to rebalance your investments.

Investment instructions

To assist with your estate planning you may nominate beneficiaries through a:Payment of benefits on death– binding death benefit nomination– non-lapsing binding death benefit nomination– non-binding death benefit nomination– reversionary pension

Your financial adviser can help you to choose the best method for your particular circumstances.

Non-concessional contributions can be made to your super account using direct debit via North Online.You can also use an EFT or BPAY facility provided by your bank.

BPAY®, EFT and ad hoc direct debit

Allows you to invest a set dollar amount into the market at regular intervals. Available only on North Super.Dollar cost averaging

Wemay advance payment of partial withdrawal up to 80% of your account value without awaiting saleproceeds from the investment options. Restrictions may apply.

Fast payment

You may elect to split your super contributions with your spouse.Contribution splitting

® Registered to BPAY Pty Ltd ABN 69 079 137 518

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At a glance

Investment options

.North offers you the option to choose your investment form:Investmentoptions 1. Discounted investment options -range of active and index funds, diversifiedmulti-manager investment options

offering access to specialist fund managers in each asset class and term deposits.2. Standard investment options - offers an extensive list of multi-manager and single manager funds, listedsecurities, selected Australian real estate investment trusts (AREIT), exchange traded funds (ETF), exchange tradedcommodities (ETC), listed investment companies (LICs), listed investment trusts (LITs) and term deposits.Refer to theNorth InvestmentOptions document for full details,which canbeobtained fromyour financial adviser,northonline.com.au/north or you can obtain a free copy by contacting the North Service Centre on 1800 667 841.

AMP Elevate insurance North Super and NCAP Personal Pension

Life InsuranceLife insuranceAvailable coverLife and TPD insuranceIncome insurance

Note:The insuranceoptions are issuedbyAMPLife via a separate PDS. The currentAMPElevate insurance PDS shouldbe consideredwhendecidingwhether to acquire that product. The current AMP Elevate insurance PDS is available from your financial adviser, northonline.com.au/north orby contacting the North Service Centre on 1800 667 841.

Fees and costs(iv)(v)

$0 for North Super and Pension accounts with an NCAP.Account fee$91 pa for North Super and North Pension accounts.

0.00% to0.95%paof your accountbalance, dependingonyour total portfolio value and your choice of investmentoptions. Themaximum administration fee (inclusive of account fee if applicable) you can incur across all NorthSuper, North Pension and North Investment accounts held by you is $4,500 pa.

Administration fee

The fees associated with purchasing or selling listed securities.Brokerage feesCharged at 0.11% of the total of each listed security purchase or sale subject to a minimum fee of $34.If you use a panel broker (third party broker) a settlement fee of $10.25 applies in addition to any brokeragefees. For a list of approved panel brokers and their terms and conditions, refer to North Online.

$25.63 per listed security, ETF, ETC or AREIT for transfers in; andIn specie transfer fee$100 for each asset transferred out.

These fees and costs apply to the investment options selected by you and your financial adviser. You can findan up-to-date list of the underlying investment option fees and costs reflecting the underlying investmentoption's PDSdisclosure onNorthOnlineor in theNorth InvestmentOptionsdocument. For detailed informationabout the underlying fees and costs associated with any particular investment option you should refer to therelevant PDS for that investment option.

Underlying fees and costs forinvestment options

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Member advice fees(iv)(vi)

Fees you can agree to pay your financial adviser for financial advice

Up to $5,125 pa plus 2.51%pa subject to your portfoliobalance

A fee paid from your account to your financial adviser for initial financialadvice. This may include initial, plan preparation and research, and adviceimplementation.

Member advice fee – initial

A feepaid fromyour account to your financial adviser for additional financialadvice.

Member advice fee – ad hoc

Anongoing fee paid fromyour account to your financial adviser for ongoingfinancial advice.

Member advice fee – ongoing

An ongoing dollar or percentage-based fee paid from your account to yourfinancial adviser for financial advice for trading listed securities.

Member advice fee – listed securities

Up to 4.10% of eachcontribution or rollover

A fee paid from your account to your financial adviser for financial adviceon initial and/or future contributions or rollovers.

Member advice fee – contributions

Reporting

All communications are issued via North Online and can be accessed in your personal filing cabinet.Online access

The Trustee annual report for the Fundwith information current as at 30 Juneof that yearwill be availableonline at northonline.com.au/north from 31 December.

Trustee annual report

Pension members can only make rollovers or transfers into their account.(i)A maximum contribution or rollover of $10 million applies for North Super and Pension accounts. The government has introduced a newtransfer balance cap of $1.6 million (indexed in line with CPI in $100,000 increments) effective from 1 July 2017. Please speak to your financialadviser to understand how it may impact your income in retirement.

(ii)

These transactions above are subject to a trade minimum of $650 per listed security held.(iii)All fees are inclusive of GST, less any reduced input tax credits where relevant.(iv)For details of all fees and costs refer to pages 22 to 30.(v)For all details of member advice fees refer to pages 26 and 27.(vi)

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North Super

North Super helps you to save and grow your super so that youcan retire right. It offers a diverse range of investment options,favourable tax treatment on contributions and earnings, feeaggregation a regular savings plan facility and much more.

When you’re ready to retire, you can transfer your savings toa North Pension account.

Superannuation is a long-term investment designed forretirement.

North Pension

North Pension turns your super savings into regular pensionpayments. It offers you a tax effectiveway to spend your super,with taxoffsets and tax-free earnings. You can choose to investinanallocatedpensionor anon-commutable allocatedpension(NCAP).

Allocated pension

An allocated pension can be purchased with unrestrictednon-preserved superannuation benefits and it pays you aregular income stream to help you meet your financial needsin retirement. Depending on your individual circumstances,allocatedpensions allowyou to enjoy themany tax advantagesof superannuation and the possible benefits of social security.

It also includes an innovative retirement solution that canhelpyou maximise what you can spend in retirement.

Non-commutable allocated pension (NCAP)

An NCAP allows you to commence a pension with preservedand unrestricted non-preserved superannuation benefits. Youcan access a regular income streamwhile seeking to transitioninto retirement.

It provides a flexibleway for you to access your superannuationbenefits from preservation age, without having to choosebetween full-timeemployment and full-time retirement. If youchoose an NCAP you are not ‘locked-in’ to your choice shouldyour circumstances change.

Why invest in super, an allocated pension or an NCAP?

Super provides tax advantages when compared to some otherforms of saving for your retirement. An allocated pension is atax-effectiveway of drawing an income in your retirement andan NCAPmay assist you to transition fromwork to retirementin a tax-effective manner.

Bringing your strategy to lifeTogether with your financial adviser, you will agree on afinancial strategy to achieve your retirement goals.North Superand Pension seeks to bring that strategy to life by providing asingle access point for a range of investment options acrossmajor asset classes, drawingon the specialist expertise of someof the world’s leading investment managers.

North OnlineYour North account is operated through North Online atnorthonline.com.au. NorthOnlineallowsyouandyour financialadviser to review, transact and report on your North account.

You can log onto North Online at any time to see how yourinvestments are performing and perform a wide range oftransactions.

All communications fromuswill be sent to youviaNorthOnlineand stored in your online filing cabinet, or communicated via‘News & announcements’.

North is an online product so it's important that you haveinternet access to use the services offered and receiveinformation about your accounts.

You will require internet access to use and maintain youraccount.

Once you become a member of North Super and Pension, youwill be sent awelcome letter containing a guide tousingNorthOnline as well as your user ID. This will be followed by aseparate letter with your temporary password. The first timeyou log in to North Online you will be required to accept theterms and conditions and change your password.

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Welcome to North Super and Pension

Transacting on your account

Financial adviser accessTransactions on your North Super and Pension account arecompleted by your financial adviser using North Online.

Your financial adviser should obtain your authorisation(consent) for each transaction they perform on your account.This authorisation will be obtained by your financial adviserduring the advice process and is retained by them as evidencethat you have authorised each transaction they perform.We'llact upon any instruction (except changes to bank accountdetails) received from your financial adviser in relation to youraccount.

Changes to bank account details are excluded for securitypurposes.

Your financial adviser can use North Online to:– open new accounts on your behalf– add additional or new investments– switch investments– complete transfers– submit withdrawal requests– trade shares– produceadhoc reports tomonitor theperformanceof your

account– view communications and statements online.

Any transactions made on your account will be confirmed toyou through North Online.

In certain circumstances you may enter into an arrangementwith your financial adviser allowing them to transact on youraccount on your behalf without the need for each transactionto be authorised by you. This is known as a ManagedDiscretionary Account (MDA). To offer an MDA arrangementyour financial advisermust beappropriately licensed tooperateanMDA. For further information about how to set up anMDA,please contact your financial adviser.

Member accessYou're are able to log on toNorthOnline at any time to see howyour investments are performing.

You can use North Online to:– view your account details and transactions– access your online filing cabinet– monitor the performance of your investments– check the progress of your transactions– update your personal details (including banking details).

NorthOnlinealsoprovides theoption for your financial adviserto change your North Online access to allow you to completea broader range of transactions. You should discuss this optionwith your financial adviser.

My AMPIn addition to accessing your account onNorthOnline, you canview your AMP consolidated details at My AMP.

My AMP gives you fast, easy and secure online access to yourbanking, super, insurance and investments. Keep an eye onyour account and review your AMP investments whenever youwant andgenerate aPortfolio Report fromthe commencementof your North Super and Pension account. You can also includeany external accounts and assets for reporting purposes.

Register for your online account at amp.com.au.

The AMP appIt’s the first app inAustraliawhere you canaccess your banking,insurance, investmentsandsuperaccounts—all fromoneplace.

The AMP app helps you get things done, like accessing yourAMP Bank accounts tomake payments or getting help to startconsolidating your super.

Get started in three easy steps:1. Have your MyAMP (super/insurance/investments) login

details handy.2. Download the app from the App Store or Google Play.3. Follow the set-up instructions and you're good to go.

Available from the Apple1 App Store and Google Play2

now.

Keeping track of your invesments

Annual StatementEvery year on or around your account anniversary we'll sendyou an annual statement via your filing cabinet on NorthOnline, which will include:

- your current account balance

- a statement of transactions, and

- an account performance summary.

Trustee Annual ReportThe Trustee annual report for the Fund with informationcurrent as at 30 June will be available on northonline.com.au.You can also request a printed copy by contacting the NorthService Centre on 1800 667 841.

1 Apple is a trademark of Apple Inc.2 Google Play is a trademark of Google Inc.

9

Contributing to North SuperNorth accept all contributions, rollovers and transfers allowedby legislation, as long as transaction minimums are reached.

You canmake a non-concessional contribution (eg personal orspouse) at any time on North Online by direct debit.Alternatively, you can use your bank’s online banking facilitiesto EFT or BPAY your contribution.

You can alsomake a non-concessional contribution by cheque.All cheques should be attached to a deposit advice created onNorth Online and made out to ‘North’.

Forward the cheque along with the deposit advice to:North Service CentreGPO Box 2915MELBOURNE VIC 3001

For further information on the types of contributions youcan be made to a super account and how to use EFT andBPAY tomake contributions, please refer to section 1 of theadditional information booklet..

Rollovers from other superannuation providersYou can roll over funds from other superannuation providersby completing rollover forms provided by:– us, through North Online– the other superannuation provider– the Australian Taxation Office (ATO).

If you transfer your whole balance, any insurance cover willcease on the date of transfer.

Regular savings planA regular savings plan is an easy and convenient way tocontribute to your retirement savings.

You can establish a regular savings plan for non-concessionalcontributions (eg personal or spouse) via direct debit from anominatedbankor financial institution account. You can selectfrom a fortnightly, monthly, quarterly, half-yearly or yearlyfrequency. The minimum amount per contribution for allfrequencies is $10.

Youmay nominate the date onwhich amounts arewithdrawnfrom your nominated bank account, between the 1st and the28thof themonthor the last day of themonth. Regular savingsplan investments will generally be receipted into your cashaccount that day.

If a regular savings plan payment falls on a weekend orMelbourne public holiday, we will initiate the payment on thefollowing business day.

Regular savings plan contributions will continue until wereceive any changes or a cancellation of the facility. You canmake changes or cancel your regular savings plan at any timevia North Online.

Automatically increasing your regular savings planOver time, inflation reduces the real value of your investments.

To help you keep pace with inflation you can choose to haveyour regular savings plan amount automatically increased orindexed each year.

You can choose between:– a fixedpercentage (up to 7%pa)—applied on your account

anniversary each year, or– Consumer Price Index (CPI)—applied on your account

anniversary each year using the most recently publishedCPI figure.

You may change or cancel the option at any time via NorthOnline.

Contribution splittingAs a member of the Fund, you may elect to split contributionswith your spouse. Themaximumamountof contributions thatcan be split is the lesser of 85% of your concessionalcontributions (which includes SuperannuationGuarantee andsalary sacrifice contributions) and the concessionalcontributions cap.

For further information on contribution splitting, pleaserefer to section 1 of the additional information booklet.

WithdrawalsWithdrawals (partial and full) can bemade at any time subjectto relevant superannuation legislation (where applicable) andtrust deed requirements. You can make a partial withdrawalfrom yourNorth Super account (subject to trademinimums asdescribed on page 5), provided youmaintain an account valueof at least $2,000.

You can select fromwhich individual investment options youwould like to sell down from or alternatively you can select tosell downyour investmentoptions according to your automaticsell instructions. Where you have not provided us with sellinstructions, we will sell your investments proportionately.

Your benefits are generally paid as a lump sum, but can alsobe:– rolled over in full or in part to North Pension (if you have

met a condition of release), or– rolled over to another complying superannuationprovider.

To make a withdrawal, your financial adviser will need tosubmit your withdrawal request on North Online, afterobtaining your authorisation.

10

North Super

Withdrawals fromyour account are normally processedwithin30 days of us receiving all of the necessary information. Thereis an exception to this requirement where particularinvestments have redemption restrictions imposed by theunderlying fundmanager that prevent us from paying the fullbenefit within this period.

However, time frames may vary depending on the time takenby fundmanagers to complete processing of sale transactions.A withdrawal may also be delayed if an existing buy or sellinstruction has not been confirmed. Refer to the underlyinginvestment options' PDS for further information relating towithdrawal conditions associated with the underlyinginvestment options.

If you nominate to sell part of your holdings in any managedinvestment fund or listed security (via a partial withdrawal oras part of a sell instruction) and the withdrawal amountexceeds 90% of the current asset value, the sale will beconverted from a dollar-based to a unit-based sale using thelatestmarket unit price held at the timeof sale. Thismay resultin a different withdrawal amount from your original requestdue to variations in unit prices. Withdrawal periods varybetween fund managers and can be found in the underlyinginvestment options' PDS.

For example, if you held 1,000 units in an investment optionvalued at $2 per unit (1,000 x $2 = $2,000) and you nominatedto sell $1,900, we would automatically convert the sale to aunit based sale of 950 units (950 units x $2 = $1,900).

For further information on conditions of release andwithdrawing from super, please refer to section 2 ofthe additional information booklet.

Fast payment

The fast payment of funds is available for partial withdrawalsonly, up to a maximum of 80% of your portfolio balance. Wereserve the right to reduce the percentage. Wemay advancethe payment of your funds without awaiting sale proceedsfrom underlying investments. During this period your cashaccount balance may fall below zero. Refer to ‘Negative cashaccount balance’ onpage15 formore informationon the effectof your cash account balance becoming negative

11

North offers two types of pensions, an allocated pension anda non-commutable allocated pension (NCAP).

An allocated pension can be purchased with unrestrictednon-preserved superannuation benefits.

A non-commutable allocated pension can be purchased withpreserved superannuation benefits provided youhave reachedpreservation age (refer to the table below):

Preservation ageDate of birth

55Before 1 July 1960

56From 1 July 1960 to 30 June 1961

57From 1 July 1961 to 30 June 1962

58From 1 July 1962 to 30 June 1963

59From 1 July 1963 to 30 June 1964

60On 1 July 1964 or after

Pensions commencing with multiplerolloversA pension can be commenced with more than one rollover;however, each rollover must be received prior to the pensioncommencing. It is not possible to contribute a further rolloveror anyother amount to apension thathas already commenced.Youmayhowever commence additional pensionswith eligiblerollovers. There is a transfer balance cap of $1.6million, pleasespeak toyour financial adviser tounderstandhow itmay impactyou.

If you are commencing your pension with more than onerollover, your financial adviser will need to indicate this whencompleting your application online. Each rollover received willbedeposited inNorthSuperaccountand invested inaccordancewith your investment instructions.Whenall specified rollovershavebeen received, theywill immediatelybeused to commenceyour pension, including any investment earnings received inthe interim. The earnings credited to yourNorth Super accountbefore your pension commences will be taxed at a rate of upto 15%.

It’s important to note that if any specified rollover is notreceived within 75 days of the submission of your application,the pension will automatically start with the total receiptedrollovers at that time. If rollovers are received after 75 days,your financial adviser will be contacted to confirm yourinstructions.

Pension paymentsWhen you hold an allocated pension you must receive aminimum income payment each financial year, based on yourage and account value. The minimum income amount for thepart-year up to 30 June is calculated at the time your pensioncommences. The minimum is then recalculated on 1 July insubsequent years using your age and account value on thatdate.

If you have not received the full minimum income amountafter your last income payment for the financial year, we willautomatically pay you an additional income payment for thedifference before the end of financial year to ensure that theminimum is met. Note that any relevant PAYG tax will bepayable. Your financial adviser can help you calculate yourstarting minimum pension payment level.

You can vary the pension payments at any time within theprescribed limits.

The maximum payment amount for NCAPs is 10% of youraccount value at the time your NCAP commences. Thismaximum is recalculated each year using your account valueat 1 July. In the first year of your NCAP, your minimum pensionpayment is prorated; however, the maximum remains at 10%.

For further information on NCAPs, how pension paymentsare calculated and how to make a withdrawal from yourpension, please refer to section 3 of the additionalinformation booklet.

Automatically increasing your pensionOver time, the purchasing power of your money is reducedthrough inflation.

To help keep pace with inflation you can choose to increaseyour pension payment automatically each year.

You can choose from twomethods:– A fixed percentage (up to 7% pa)—applied on 1 July, or– CPI—applied on 1 July each year using the most recently

published CPI figure.

To activate this facility, simply make this selection uponapplication. Youmay change or cancel this facility at any time.

12

North Pension

Withdrawals

If your pension is an allocated pension you can makewithdrawals (which exclude regular pension payments) fromyour account any time. Withdrawals can be made as either:– partial or full commutations, which may be subject to

lump-sum tax, or– ad hoc pension payments, whichmay be taxed at a higher

rate than regular pension payments.

For further information on taxation of withdrawals, pleaserefer to section 6 of the additional information booklet

If your pension is a non-commutable allocated pension,withdrawals can only bemade in the following circumstances:– where benefits are unrestricted non-preserved– to pay a super surcharge liability– to effect a super split under family law– where a condition of release (e.g. retirement or reaching

age 65) has been met after the NCAP commenced– to roll back to super (e.g. if the income stream from the

NCAP is no longer required)– to roll over to another non-commutable income stream– to pay for non-concessional contributions tax liability

For further informationon conditions of release, please referto section 2 of the additional information booklet

Tomakeawithdrawal fromyourpensionaccount your financialadviser will need to submit your withdrawal request on NorthOnline, after obtaining your authorisation.

Withdrawals fromyour account are normally processedwithin30 days of us receiving all of the necessary information. Thereis an exception to this requirement where particularinvestments have redemption restrictions imposed by theunderlying fund manager that prevent us from paying thebenefit within this period.

However, time frames may vary depending on the time takenby fund managers to complete the processing of saletransactions. A withdrawal may also be delayed if an existingbuy or sell has not been confirmed. Refer to the underlyinginvestment options' PDS for further information relating towithdrawal conditions associated with the underlyinginvestment options.

If you nominate to sell part of your holdings in any managedinvestment fund or listed security (via a partial withdrawal oras part of a sell instruction) and the withdrawal amountexceeds 90% of the current asset value, the sale will beconverted from a dollar-based to a unit-based sale using thelatestmarket unit price held at the timeof sale. Thismay resultin a different withdrawal amount from your original requestdue to variations in unit prices. Withdrawal periods varybetween fund managers and can be found in the underlyinginvestment options' PDS.

If you make a full withdrawal (commutation), we are requiredto first pay your minimum pension amount for the relevantportion of that financial year. If youhave already receivedmorethan this amount, no additional pension payment is required.If yournon-concessional contributions fromyour super accounthave exceeded the non-concessional cap prior to commencinga pension, youmay incur an excess tax liability. In this case youmust obtain a release authority from the ATO to withdraw anamount equal to your tax liability from your pension fund.

Fast payment

The fast payment of funds is available for partial withdrawalsonly, up to a maximum of 80% of your portfolio balance. Wereserve the right to reduce the percentage. Wemay advancethe payment of your funds without awaiting sale proceedsfrom underlying investments. During this period your cashaccount balance may fall below zero. Refer to ‘Negative cashaccount balance’ onpage15 formore informationon the effectof your cash account balance becoming negative.

For further information on non-concessional contributionscap, please refer to section 6 of the additional informationbooklet.

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Your cash accountNorth Super and Pension uses a cash account that operates asa hub through which all of your transactions will pass. Yourcontributions, rollovers and transfers (unless these aretransferred in specie), as well as all of your pension paymentsandany otherwithdrawals,will bemade via your cash account.

To help youmanage your cash account you have the flexibilityto nominate a target cash balance by specifying a minimumcash balance (dollar amount) and/or a nominated target cashpercentage (a percentage of your total portfolio balance) to beheld in your cash account.

A default target cash amount of 5% and a default minimumcash balance of $0 will apply where no selection is made. Boththe Minimum cash balance and Nominated target cashpercentage can be adjusted at any time.

The target cash balance is calculated as follows:

(Account balance x Nominated target cash percentage) +Minimum cash balance = Target cash balance.

For example, where the Account balance is $100,000, theMinimum cash balance specified is $0 (default) and theNominated target cash percentage is 5% (default) then theTarget cash balance is calculated as:

($100,000 x 5%) + $0 = $5,000

If the Minimum cash balance is increased from $0 to $1,000then the Target cash balance is calculated as:

($100,000 x 5%) + $1,000 = $6,000

The cash account is used for essential functions, someofwhichare illustrated below.

Cash account sweepsWhen the balance of your cash account exceeds your targetcash balance by $500, the excess cash will be invested as peryour investment instructions. In order for the cash accountsweep to takeplace, the excess cashmustmeet the transactiontrade minimums as defined on page 5.

If the balance of your cash account falls below your target cashbalance we will sell your assets as per your investmentinstructions tobring your cashaccount back to your target cashbalance, provided the transaction trade minimums are met(refer to page 5 for transaction trade minimums). Where youhave not provided us with a sell profile, we will sell yourinvestments proportionately.

Where you hold listed securities and the trade minimum of$650 per listed security is not met, we will not sell your assetsand your cash account balance will remain below your targetcash balance.

Term Deposits will not be terminated early to bring your cashaccount balance back to your target cash balance.

Earnings on your cash accountFunds held in your cash account are pooled with the cashbalance of other members and will be invested in:– a tradingbankaccountwithWestpacBankingCorporation;

and– a trading bank account with AMP Bank Limited.

We reserve the right to change or to alter the investmentstrategy of the cash account at any time without prior notice.

Any balance held in your cash account will accrue interestcalculated daily. Interest accrued will be allocated to the cashaccount effective the first day following the endof eachmonthor, if you close your account before the end of a month, priorto payment being made.

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What is the cash account?

Negative cash account balanceShould your cash account balance become negative at anytime, interest will be charged on the negative amount at thesame rate as the interest paid on positive cash accountbalances.

Events that may cause your cash account balance to becomenegative include payments such as fees, insurance premiums,withdrawals or if you are switching between investmentoptions.

When your cash account balance goes into negative, we willsell your investments as per your sell profile to bring your cashaccount balance back to your Target amount. Where you havenotprovideduswitha sell profile,wewill sell your investmentsproportionately. However, if you only hold illiquid investmentoptions, listed securities and/or term deposits, these assetswill not be sold down proportionately and your cash accountwill remain negative.

Formore information on investing inNorth Super and Pension,refer to page 16.

When will your money be invested?Your contribution will generally be credited to your cashaccount on the business day it is received. Any balance held inyour cash account will accrue interest at the current cashaccount crediting rate on thedaily balance from that date untilyour funds are invested according to your investmentinstructions.

Your investment instructions are forwarded to the underlyingfundmanager, termdeposit provider andAustralian SecuritiesExchange (ASX) on a daily basis. The effective date of yourinvestment will be the date applied by each individual fundmanager or termdeposit provider. Ad hoc instructions to tradelisted securities will normally be forwarded to the ASX whenthey are received.

15

Investment optionsNorth offers a range of investment options to choose from,with access to:– over 440 managed funds, including both Australian and

international investments across a variety of asset classes– a range of listed securities (including companies in the

S&P/ASX300, selected exchange traded funds (ETFs),exchange traded commodities (ETCs), listed investmentcompanies (LICs), listed investment trusts (LITs), Australianreal estate investment trusts (AREITs), and

– termdepositswith a range of providers and varying terms.

AMPhas implementedacomprehensive strategy formonitoringand selecting underlying investment options. This strategyincludes oversight by an Investment committee. NMMT is notresponsible for the performance of underlying investmentoptions.

For more information on the investment options available,refer to the North Investment Option document onnorthonline.com.au or contact the North Service Centre on1800 667 841 for a copy.

Investment instructionsWhenyour financial adviser completes your application toopena North Super and/or Pension account, you are required toprovide your automatic buy instructions. You can also arrangeto provide ongoing investment instructions, including:– Buy profile– Sell profile– Rebalance profile– Dollar cost averaging.

Restrictionsmayapply to the investmentoptions chosen. RefertoRemovingor closing investmentoptionsonpage17 formoreinformation.

Buy profileContributionsand rollovers that take your cashaccountbalanceabove your target amount will be invested according to yourbuy profile. Your buy profile can include managed funds andlisted securities and must be specified as percentages.

If any of your investment options are sold in full and you donot update your buyprofile, fundsmay continue to be investedinto that option.

Accounts without a buy profile will remain invested in yourcash account.

Sell profilePayments of taxes, fees, insurance premiums, pensionpayments and withdrawals may cause your cash accountbalance to fall belowyournominatedminimumamount. If thishappens we will sell down your investments according to thesell profile you have nominated. Your sell profile can includemanaged funds and listed securities and must be specified aspercentages.

As an alternative to specifying a sell profile in percentages youcan:– nominate an order by which investment options are sold,

or– nominate that managed funds be sold proportionately.

If there are insufficient funds in an investment option to sellusing your sell profile, then the required amount will be soldproportionally across your remaining investmentoptions. Sellsare processed as a dollar amount to match your specifiedpercentage. If the percentage amount for any investmentoption that is required to be sold is greater than 90%, the salewill be converted fromadollar-based to aunit-based sale usingthe latest unit pricewe hold. Thismay result in the percentagesold being different to the percentage you specified.

If you do not have a sell profile, your investments will be solddown proportionally.

Listed securities and term deposits will not be soldproportionally and may cause your cash account to becomenegative.

Rebalance profileOver time, the value of your underlying investments willfluctuate. If you invest inmore tan one underlying investmentoption, this variation is likely to cause your percentage ofholdings to vary from your initial investment profile. Theauto-rebalance facility rebalances your investment optionsback to your rebalanceprofile, in accordancewith your standinginstructions.

You can nominate a rebalance profile when you set up youraccount and modify it through North Online. Your profile caninclude managed funds and listed securities and must bespecified in percentages.

The auto-rebalancing feature gives you the option to rebalancequarterly, half-yearly or yearly on a selected date. Therebalancing will only occur on your nominated rebalance dateif the total of the buy transaction or sell transaction torebalance back to your profile meets the trade minimums asdescribed on page 5. In addition, any pending buy and selltransactions must be completed prior to the account beingrebalanced.

16

Investing in North Super and Pension

Dollar cost averagingDollar cost averaging (DCA) is the process of investing a setdollar amount into the market over regular intervals. The aimof this approach is to reduce the risks associated with tryingto choose the right time to buy. DCA is subject to a minimuminstalment of $500.

The benefits of DCA vary depending on the type of investmentand market conditions. You should seek advice from yourfinancial adviser on how DCAmay suit your individualcircumstances.

For further information on DCA, please refer to section 7 ofthe additional information booklet.

Switching between investment optionsSwitching involves the selling of an investment option and thepurchaseof another. Both thepurchaseandsale are conductedat the same time, which may result in your cash accountbecoming negative for a short period of time. Importantly, youare still invested for the day(s) your cash account is negative.

Your instructions for a switch are specified in dollars (subjectto trade minimums as described on page 5).

If the dollar amount of an investment to be sold is greater than90%of yourholding, the sell instructionswill be converted fromdollar-based to unit-based using the latest unit price we hold.Thismay result in the dollar amount purchasedbeingdifferentto the dollar amount sold.

Listed securitiesNorth allows you to invest in the S&P/ASX 300 securities listedon theAustralianSecurities Exchange (ASX) andother securitiesas listed in the North investment options document availableat northonline.com.au.

To invest in listed securities through North, your financialadviser will need to request a Holder Identification Number(HIN) through North Online, which is unique to your account.

If the listed security is no longer on the S&P/ASX 300 noadditional units can be purchased.

Corporate actionsFrom time to time there may be corporate actions associatedwith listed securities. Examples of corporate actions include,but are not limited to, rights issues, share splits and buy-backs.

As you will be assigned a unique HIN, you can participate inany corporate actions that are notified to us. We will notifyyour financial adviser of the corporate actions and ask themto contact you, to provide instructions on your behalf. We willact on those instructions as provided to us by your financialadviser. If your financial adviser has provided you withtransaction access for trading securities youwill be able to giveus your instructions directly.

For corporate actions, where the action results in you holdingassets outside the S&P/ASX 300, wemay, at our discretion, selldowntheseassets andcredit theproceeds to your cashaccount.

Removing or closing investment optionsWemay from time to time, remove or close certain investmentoptions Wemay from time to time, remove or close certaininvestment options (for example, where the underlyinginvestment is either terminating or being closed by the fundmanager).Where this occurs,wewill normally provide youwithat least 30 days’ prior notice. If the option is terminating, youwill need to select an alternative investment option.Wherewecannot provide you with at least 30 days’ prior notice (due tocircumstances outside of our control), wewill provide youwithnotice as soon as practicable.

Where we cannot provide you with adequate notice or wherewehave not received alternative investment instructions fromyou, we will take the below actions:1. If the investmentoption is terminatedor closed toadditional

investments and it forms part of your investmentinstructions:

– the investment option will be replaced with the AMPWholesale CashManagement Trust (NML0018AU) in yourbuy profile

– your dollar cost averaging purchase instruction will becancelled

– your existing sell profile will remain unchanged if theinvestment option is closed

– your rebalance instruction will be cancelled and yourrebalanceprofilewill bedeleted. Theauto-rebalance facilitywill no longer be available whilst you hold units in thatinvestment option.

2. If the investment option is closed to new investments youcan continue to invest in the closed investment optionprovided that you currently have aholding in the investmentoption. If it forms part of your investment instructions andyoudonot currentlyhaveaholding in the investmentoption:

– the investment option will be replaced with the AMPWholesale CashManagement Trust (NML0018AU) in yourbuy profile

– your dollar cost averaging purchase instruction will becancelled

– your rebalance profile will be deleted– your existing sell profile will remain unchanged.

3. If the investment option is suspended (frozen) and formspart of your investment instructions:

– the investment option will be replaced with the AMPWholesale CashManagement Trust (NML0018AU) in yourbuy profile

17

– your dollar cost averaging purchase instruction will becancelled

– your rebalance instruction will be cancelled and yourrebalanceprofilewill bedeleted. Theauto-rebalance facilitywill no longer be available whilst you hold units in thatinvestment option.

If it forms part of your sell profile and you have instructed usto:– ‘divest as per the sell down profile’, the entire sell profile

will be deleted and your instructions changed to sell down‘pro rata across all managed funds only’

– ‘divest as per the sell down order’, we will delete theinvestment option from the sell down order

– ‘pro rata across managed funds only’, we will continue tosell pro rata across your remaining managed funds.

Where you are invested in an investment option that isterminating, your holdings in the optionwill be sold subject toany suspension/withdrawal restrictions. Proceeds from thesale will be allocated to your cash account. Additionally, whereyou hold an investment option that is suspended (frozen),terminated or closed, the auto-rebalance facility is no longeravailable whilst you hold units in that option. However, youmay wish to complete a ‘One-off rebalance’ by excluding thesuspended, terminatedor closed investmentoption. For furtherinformation on the withdrawal restrictions that may apply,refer to the liquidity risk section of this PDS.

The PDS for the AMP Capital Wholesale Cash ManagementTrust (NML0018AU) is available from North Online. You canmake a switch out of this investment option at any time.

Obtaining up-to-date informationThe available investment options may change from time totime. Full details of the available investment options can befound in the North Investment Options document, availableat northonline.com.au or by contacting your financial adviseror the North Service Centre on 1800 667 841.

Fundmanagerswill notify us of anymaterially adverse changesor significant events that affect an investment option youhaveselected.Wewill notify youof these changesor events throughNorth Online as soon aswe can after we have been notified bythe fund managers. Copies of these documents are availablefree of charge upon request by contacting the North ServiceCentre via email at north@amp.com.au or by calling 1800 667841.

We will not be responsible for any delays in notifying you ofthese changes or events, where the delay has been caused bya fund manager.

Fund manager paymentsNMMTmay receive payments of up to 0.55% pa from fundmanagers based on the amount invested in particularinvestment options made available to you. Payments receivedare based on amounts invested with the fund manager andthe management cost of the investment option. Thesepayments and their method of calculation may change fromtime to time and are not an additional cost to you. All fundmanager payments are agreed on arm's length terms.

Assets transfers (in specie)An asset transfer (in specie) is the process of transferringmanaged funds and listed securities from one product holderto another, without the need to sell and repurchase the assets.This helps reduceanyoutofmarket risks associatedwith sellingand repurchasing the assets.

In specie transfers do not have buy/sell costs for managedfunds or brokerage fees for listed securities.

Therewill be a realisation of any capital gains or losses as therewill be a changeofbeneficial ownership. Stampduty andothercosts may apply.

Some transfers can take in excess of threemonths to completedependingon the typeof asset being transferred. Asset parcelsare transferred out on a “first in first out” basis, meaning olderasset parcels will be transferred out before newer ones.

In specie inSome assets you hold outside of your North Super or Pensionaccountmaybe transferred in specie into your account if certainconditions are met, including:– The assets must be available in the North investment

options document, including listed securities.– The other holder (fund manager or platform) allows in

specie transfer out.

An in specie transfer fee will apply for any listed securities yourequest to transfer in. There are no fees for managed funds.Formore information on the in specie transfer fee, please referto page 25 of this PDS.

In specie outTheassets youhold in your accountmaybe transferred in specieto another holder, in place of a rollover or cash withdrawal, solong as certain conditions are met and the other holder iswilling to accept the particular assets being transferred.

An in specie transfer fee will apply to each managed fund orlisted security you request to transfer out. Formore informationon the in specie transfer fee please refer to page 25 of this PDS.

The other holder may also charge a fee for accepting in specietransfers in.

18

Partial in specie transfers out

You can request a partial transfer of your account balance bytransferring all or part of any managed fund or listed security.If you elect a partial transfer, your account will remain openand you can continue to transact on your account. However,you will not be able to transact on the remaining holdings inthe investment options you have elected to partially transferuntil all completed forms have been received and the requesthas been authorised by us. If you receive dividends paid as partof your Dividend Re-investment Plan (DRP) after you submitthe transfer, these will appear as additional units in yourexisting listed security holdings.

Full in specie transfers out

Where the transfer request results in a full withdrawal youwillneed to ensure you have sufficient cash available in your cashaccount to pay for the provisions detailed below, including thein specie fees. If you do not have sufficient funds in your cashaccount, you will need to sell part or all of your holdings in aninvestment option. If this occurs, you will need to provideinstructions onwhich investment option youwish to sell down.

If listed securities are sold, brokerage fees will apply. Once theasset transfer request has been submitted youwill not be ableto transact on your account and your account will be closedwhen the asset transfer has been completed.

The maximum amount you can transfer in specie will becalculated based on your total account value less outstandingfees and provisions. The maximum transfer value will becalculated at the time the request is submitted. If you receivedividends paid as part of your DRP after you submit yourtransfer, these units will be sold to cash as part of the cashwithdrawal and account closure.

Someasset transfersmay takeup to threemonths to complete,consequently we will provision for the following:– three months of scheduled pension payments (pension

only)– three months of administration fees– three months of insurance premiums (where applicable)

and– three months of advice fees.

Income

Dividends from listed securitiesYou have the option of receiving your dividends as a paymentmade into your cash account or choosing a dividendreinvestment plan (where available), that will reinvest anydividends automatically to purchase further shares.

Term deposit interestInterest earned from term deposits will be paid into your cashaccount upon maturity or at specified intervals as supportedby the term deposit provider. Refer to North Online for moredetails.

Distributions frommanaged fundsManaged funds will generally earn income and also generatecapital gains. Income is paid in the formof distributions,whichwill then be paid into your cash account.1

Where you hold a North Personal Pension account, you alsohave the option to have distribution payments paid from thecash account as a pension payment or added as part of anominated pension payment amount. When this option hasbeen selected, distributions received frommanaged funds andthe cashaccount thathaveaccumulated since your last pensionpayment will be paid. PAYG tax will apply (if applicable) on aper-payment basis.

Are labour standards, environmental, socialor ethical considerations taken intoaccount?The Trustee does not take labour standards, environmental,social or ethical considerations into account in the selection orretention of the Fund’s investment options.

Does the Trustee invest in derivatives?The Trustee does not invest directly in derivatives. However,underlying investment managers may do so. Derivatives aresecurities that derive their value from other assets or indices.Examples of derivatives include futures and options.

1 Unless otherwise indicated in the North Investment Options document or underlying investment options' PDS.

19

Risks apply to investing in super andpensionInvestments in super and pensions are subject to legislativerequirements. Changes to legislation aremade frequently andmay affect who can invest, what tax is to be paid and whenand howmoney can be withdrawn. Super and pension fundsare governed by a Trust Deed. The Trustee is able to amend therules in the Fund’s Trust Deed that affect how the Fundoperates, although the Trustee is prevented by law and theTrust Deed from amending the Trust Deed in a manner that isadverse tomembers’ entitlementswithout their consent.Otherrisks relate to increases in fees, a change in investmentmanagers and the performance of investment managers. TheTrustee uses adherence to the law and the Fund’s Trust Deedand ongoing monitoring of the performance of investmentmanagers to reduce these risks.

An investment in North Super and Pension is subject toinvestment risk, including possible delays in repayment andloss of incomeand capital invested. This risk can includemarketrisk, company risk, currency risk, interest rate risk and inflationrisk.

Neither the Trustee, nor any other member of AMP or theinvestment managers, guarantees the payment of income orthe performance of the investment options.

DiversificationDiversification is a basic strategy used to reduce some of therisks associatedwith investing. By spreading your investmentsacross a number of assets, you are not reliant on theperformance of, and are not exposed to the risks of, a singleinvestment. Investing in only one or a few specific assets ordirect securities can increase your risk. It is very important thatyou understand and are aware of the risks and mitigatingstrategies, such as diversification, that are available to you. Formore information on what risks apply to investing speak toyour financial adviser.

Risk and returnYour investment strategy will be highly dependent on yourattitude towards risk. All investments carry a risk component.Risk in an investment context refers to the possibility that theinvestment will not return its original capital or expectedincome and that the level of return will be volatile over anygiven time period. This risk can include market risk, companyrisk, currency risk, interest rate and inflation risk. Investmentswith a low risk profile will usually provide lower, thoughmoreconsistent, returns than those with a higher risk profile. Forexample, investing cash into bank accounts is considered lowrisk/low return,while the sharemarkethashistorically providedhigher returns over the longer term with higher volatility.

Liquidity riskLiquidity risk is the risk that your investment cannot be bought,sold, cashed, transferred or rolled over as quickly as youmightwish. Different investments have different transactionprocessing times, and thus different levels of liquidity risk.

Investment transactions, withdrawals, rollovers and transfersfrom your superannuation account are normally processedwithin 30 days of us receiving all the necessary information.Some investments, referred to as illiquid assets, require a longerperiod to be redeemed. This longer redemption period isimposedby theunderlying investmentmanager because someor all of the assets within the investment are illiquid. Accountfees will continue to be charged while invested in illiquidinvestment options.

For further informationon the risks of investing, please referto section 4 of the additional information booklet.

20

What risks apply to investing?

Standard Risk MeasureThe standard risk measure is based on industry guidance to allow investors to compare investment options that are expected todeliver a similar number of negative annual returns over any 20 year period.

The table below sets out the standard riskmeasure bands/labels used for each investment option based on the estimated numberof negative annual returns that an investment option may experience over any 20 year period. Negative annual returns may notoccur in consecutive years.

Estimated number of negative annual returns over any 20 year period.Risk labelRisk band

Less than 0.5Very Low1

0.5 to less than 1Low2

1 to less than 2Low to Medium3

2 to less than 3Medium4

3 to less than 4Medium to High5

4 to less than 6High6

6 or greaterVery High7

The standard risk measure is not a complete assessment of all forms of investment risk. For instance, it does not detail what thesize of a negative return could be or the potential for a positive return to be less thanan investormay require tomeet their objectives.Further, it does not take into account the impact of administration fees and tax on the likelihood of a negative return.

Members should still ensure they are comfortable with the risks and potential losses associated with their chosen investmentoption(s).

For the standard riskmeasure for each of the investment options available throughNorth, and for information on themethodologyused to calculate the Standard RiskMeasure, please go to theNorth Investment Options document located at northonline.com.au.

For further information on Standard Risk Measure, please refer to section 4 of the additional information booklet.

21

The total fees and costs you pay include the fees of North Super and Pension as well as the underlying fees and costs of anyinvestment option(s) you choose.

It is important that you understand the fees and costs of any investment options you choose and that those fees and costs are inaddition to the fees we charge.

For detailed information about the underlying fees and costs associated with any particular investment option, refer to thatinvestment option’s PDS. Visit northonline.com.au or contact your financial adviser to obtain up-to-date copies.

DID YOU KNOW?

Small differences in both investment performance and fees and costs can have a substantial impact on your long-term returns.

For example, total annual fees and costs of 2% of your account balance rather than 1% could reduce your final return by up to20% over a 30-year period (for example, reduce it from $100,000 to $80,000).

You should consider whether features such as superior investment performance or the provision of better member servicesjustify higher fees and costs.

You or your employer, as applicable, may be able to negotiate to pay lower fees.1

Ask the fund or your financial adviser.

TO FIND OUTMORE

If youwould like to find outmore, or see the impact of the fees based on your own circumstances, the Australian Securities andInvestment Commission (ASIC)website (moneysmart.gov.au) has a superannuation fee calculator to help you check out differentfee options.

This document shows fees and other costs that youmay be charged. These fees and other costsmay be deducted from yourmoney,from the returns on your investment or from the assets of the superannuation entity as a whole.

Other fees, such as activity fees, advice fees for personal advice and insurance fees, may also be charged, but these will depend onthe nature of the activity, advice or insurance chosen by you.

Taxes, insurance fees and other costs relating to insurance are set out in another part of this document.

You should read all of the information about fees and other costs because it is important to understand their impact on yourinvestment.

The fees and other costs for each investment option offered by the superannuation entity are set out in the underlying investmentoption's PDS.

North Super and Pension

How and when paidAmountType of fee

Not applicable.NilInvestment fee

The administration fee is calculated on the openingaccount value on the day of the fee deduction and isdeducted from your cash account on your monthlyaccount anniversary.

North administration fee

% pa afterfee rebate

Rebate %pa(ii)

% pa beforefee rebate

Total portfoliovalue($)(i)

Administration fee

0.730.220.950 to 149,999

0.730.070.80150,000 to 249,999

0.600.60250,000 to 399,999

0.450.45400,000 to 749,999

0.300.30750,000 plus(iii)

The statement that your employer may be able to negotiate to pay lower fees is prescribed by law and is not applicable to this product.1

22

Fees and other costs

North Super and Pension

How and when paidAmountType of fee

Discounted North administration fee

% paafter feerebate

Rebate %pa(ii)

% pabefore feerebate

Total portfoliovalue($)(i)

0.300.100.400 to 149,999

0.300.100.40150,000to249,999

0.300.100.40250,000to399,999

0.250.100.35400,000to749,999

0.200.100.30750,000 plus(iii)

The account fee is deducted from your cash accounteach month from the date that your accountcommenced.

Plus $7.58 per month for each account you hold except foran NCAP account where the account fee is waived.

Not applicable.Nil. However, underlying buy/sell costs(iv)may apply.Buy-sell spread

Not applicable.Nil. However, underlying buy/sell costs(iv)may apply.Switching fee

Not applicable.NilExit fee

Not applicable.NilAdvice fees relating to allmembers investing in aparticular investmentoption

Brokerage fees are deducted from your cash accountat the time the trade is settled or, if you use a panel

0.11% of the total of each listed security purchase or salesubject to a minimum fee of $34. If you use a panel broker,a settlement fee of $10.25 also applies.

Other fees and costs(v)

broker, the day your broker sends us your tradeinformation.

In specie transfer fees are deducted from your cashaccount at the time of the transfer.

Plus $25.63 per listed security, ETF, ETC or AREIT for in specietransfers in; and $100 for each asset for in specie transfersout.Stamp duty may also apply.

Deducted from your cash account, in accordancewiththe terms of the insurance policy.

Plus insurance fees(vi)will apply if you have insurance cover.

Deducted from your cash account as agreed betweenyou and your financial adviser.

Plusmember advice fees as agreed between you and yourfinancial adviser.

Not applicable.Nil. However, underlyingmanagement costs(iv)may apply.Indirect cost ratio

(i) Total portfolio value includes all accounts held by you in the North Personal Super and Pension and North Investment as well as MyNorth Super and Pensionand MyNorth Investment. Refer to benefit frommultiple accounts section on page 25 for further detail.

(ii) Applies to any new eligible application for a North Personal Super or North Personal Pension account, submitted on North Online from 19 January 2015.(iii) The maximum administration fee (inclusive of account fee if applicable) you can incur per North account is $4,500 per annum. The maximum administration

fee is calculated each anniversary year. If the maximum is reached in that anniversary year, deductions will cease and recommence the following anniversaryyear. The administration fee will also recommence if an account transfer occurs (eg Super to Pension).

(iv) Refer to underlying fees and costs of investment options on pages 27 and 28 for further information.(v) Refer to other fees and costs on page 25 for further information on other fees and costs that may be charged.(vi) Refer to the current AMP Elevate insurance PDS for further information on insurance fees (premiums) and other charges.

23

Additional explanation of fees and costs

Account fee and Administration feeThe account fee, in conjunction with the administration fee,covers the costs associated with the establishment andadministration of your North account, including any Trusteecosts and expenses, distribution costs and other fees orexpenses paid to related parties and service providers. Fromtime to time wemay rebate part of the administration feecharged by us back to individual members.

Account fee

The account fee will be deducted from your cash accountmonthly from the date that your account commenced.

The account fee is $91 per annum ($7.58 per month). The feeis payable on each individual account that you hold.

The account fee is waived on an NCAP account.

Administration fee

Theadministration fee rate applicable to your accountwill varybased on the investment options you are invested in and yourtotal portfolio value on the day of the fee deduction.

The administration fee:– will be calculated on the opening account value on the day

of the fee deduction, and– is deducted fromyour cashaccountmonthly fromthedate

that your account commenced.

You are eligible to receive a discount on your administrationfee if you invest in any of the options marked as discounted inthe North Investment Options document. The discountedadministration fee only applies to the portion of your accountvalue that is invested in the options that attract the discountedfee.

Administration fee rebate (fee rebate)

Anyneweligible application for aNorthPersonal SuperorNorthPersonal Pension account, submitted onNorth Online from19January 2015 may be eligible to receive an ongoing rebate onthe administration fee. The applicable fee rebate is set out inthe administration fee table on pages 22 and 23.

Who is not eligible for the fee rebate

If, as at 19 January 2015, you were an existing member of theFund, then you are not eligible for the fee rebate. This appliesregardless ofwhether youhold aNorthPersonal Super account,North Personal Pension account, Summit Personal Superaccount, Summit Personal Pension account, GenerationsPersonal Super account,Generations Personal Pensionaccount,ipac iAccess Personal Super account or ipac iAccess AllocatedPension account. For example, an existing fund member as at19 January 2015 transferring from North Personal Super toNorth Personal Pension is not eligible for the fee rebate.

If, as at 19 January 2015, you were an existing account holderof an Investor Directed Portfolio Service issued by NMMT, thenyou are also not eligible for the fee rebate. This appliesregardless of whether you hold a North Investment account,Summit Money Master account, Generations InvestmentPortfolio account or ipac iAccess Investment account. Forexample, if you hold a SummitMoneyMaster account as at 19January2015andyouapply for aNorthPersonal Super account,then you are not eligible for the fee rebate.

If you are eligible for the rebate on a North Super or Pensionaccount, you will retain the rebate if you transfer your fundsinto a new North Personal Pension including NCAP or NorthSuper account.

The rebate will cease if you transfer from a North Super orPension account into a North Investment account.

How the fee rebate works

The fee rebate will be calculated based on the account valueinvested in theapplicable investmentoptions andpaiddirectlyinto your cash account on a monthly basis.

The fee rebate will not exceed the actual fees paid.

The fee rebate will only be paid on the actual administrationfees charged. Accordingly, once administration fees of $4,500per account per annum (gross of any applicable rebate) arepaid, no further fee rebate will be paid.

In the month where the administration fee cap is reached thefull administration fee for the month may not be charged. Inthis case, the fee rebate applicable will be calculated based onthe same proportion as the administration fee charged to theaccount.

Please note:– the $91 account fee is still payable– total administration fees will continue to be capped for

members who are eligible for the fee rebate

24

Benefit frommultiple accountsThe grouping of accounts allows you to reduce theadministration fee you pay. When accounts are grouped, theirbalances are combined to calculate the total portfolio valuewhich is applied to all accounts.

Individual fee aggregation

As an individual member, we automatically combine thenotional balances of up to six of your North accounts todetermine the administration fee rate applicable. The accounttypes thatwe include in this calculation includeNorth PersonalSuper, North Personal Pension, North Investment, MyNorthSuper, MyNorth Pension and MyNorth Investment accounts.

Family fee aggregation

Family groups can be set up by your adviser through NorthOnline by nominating a primary member within the familygroup. All members of the family group must have the sameadviser and one of the following relationships to the primarymember to be eligible for family grouping:– spouse– de facto– parent– child– sibling– grandparent– grandchild.

A maximum of four members are allowed in a family group,with up to six accounts per member.

Self managed super funds (SMSFs), trusts and companies areeligible to be included in a family group, if eachmember of theSMSF, beneficiary of the trust or director of the company hasa valid relationship to the primary member.

Family fee aggregation allows you andmembers of your family(family group) to combine the notional balances of your NorthSuper, North Pension and North Investment accounts. Inaddition, you can include notional balances of your MyNorthPersonal Super, MyNorth Personal Pension and MyNorthInvestment accounts. The administration fee applied to eachaccount within a family group will be calculated based on thecombined balance of all accounts. Where a primary memberceases to hold an eligible account, the family group will beterminated.

Other fees and costs

Insurance fees

Insurance fees (premiums) aredependenton the cover selected,age, gender, occupation, health and other factors. If insurancecover is accepted, premiums are deducted from our cashaccount inadvance. Refer to the currentAMPElevate insurancePDS for further information. Your financial adviser can provideyou with a personalised quote. Further information about theavailable insurance options is set out on page 32 of this PDS.

Brokerage fees

When purchasing or selling listed securities, brokerage feeswill apply. These fees include GST and are an additional costto you.

Standard brokerage fees of 0.11% of the total of each listedsecurity purchase or sale apply, subject to a minimum fee of$34 per trade. These fees will be will be directly debited fromyour cash account at the time the trade is settled.

If you use a panel broker, the brokerage fee is negotiatedbetween you and the panel broker, and a settlement fee of$10.25 will apply in addition to any brokerage fees. Thesettlement feewill be deducted fromyour cash account on theday the panel broker sends us your trade information.

Pleaseask your financial adviser for details on currentbrokeragerates.

In specie transfer fee

When transferring assets in or out of your account, in specietransfer fees will apply. These fees are an additional cost toyou.

For an in specie in transfer, a transfer fee of $25.63 per assetwill apply for each listed security, ETF, ETC and AREIT yourequest to transfer in. This cost is charged by the broker andnot by us. This fee will be deducted from your cash accountafter the asset transfer has been processed.

For an in specie out transfer, a transfer fee of $100 per assetapplies to eachmanaged fund or listed security you request totransfer out. This fee will be deducted from your cash accountat the time the units being transferred are removed from youraccount. If there are insufficient funds in your cash accountsome of the assets may be sold to fund these costs.

Adviser remuneration

Your financial adviser is a valuable resource available to you asthey can help you understand how investmentswork and howto get the most from your super and/or pension. Your advisercan also provide advice andguidance about other financial andinsurance matters.

25

Member advice fees

You may agree to pay your financial adviser a member advice fee (MAF) from your North account, which is the remuneration theyreceive for providing you with financial advice in relation to this product. You should discuss MAF with your financial adviser toensure you understand it and how it is calculated.Member advice fees that you agree to pay your financial adviserwill be deductedfrom your account in accordance with your instructions to us, and paid to your financial adviser on your behalf.

Member advice fees may comprise of either one or a combination of the following:

How and when paidMember advice feeoption

Member advice fee types

A one-off dollar fee as agreed with your financial adviser, whichis deducted from your account.

A one-off dollar feeMember advice fee - initialA fee you may agree to pay your financial

The fee will be deducted from your account at the time your account isestablished, subject to your account balance (i)

adviser for initial financial advice. Thismay include initial, plan preparation andresearch, and advice implementation. Where your account balance is not sufficient to pay this fee

at establishment, the fee will be deducted once your accountbalance exceeds the minimum requirement.

A one-off dollar fee as agreedwith your financial adviser that is deductedfrom your account.

A one-off dollar feeMember advice fee – ad hocA fee you may agree to pay your financial

The fee will be deducted from your account at the time we receive yourinstructions, subject to your account balance(i)and any member advicefees already paid during your anniversary year.

adviser for additional financial advice.

A regular dollar and/or percentage fee deducted from youraccount monthly or quarterly as agreed with your financial adviser.

A regular dollar and/orpercentage fee

Member advice fee – ongoingAn ongoing fee you may agree to pay your

The percentage feewill accrue daily and be deducted from your accountat your nominated frequency of either monthly or quarterly. Fees willonly be deducted up to the amount determined by your accountbalance(i) at the end of that period and subject to any member advicefees already paid during your anniversary year.

financial adviser for ongoing financial advice.

A dollar or percentage based fee charged on each listed security tradeas agreed with your financial adviser.This fee is only charged on adviser initiated transactions (eg. switchesand ad hoc rebalances).

An ongoing dollar orpercentage-based fee

Member advice fee – listed securitiesAn ongoing fee paid from your account toyour financial adviser for financial advicewhen trading listed securities.

A percentage of each initial and/or future contribution as agreed withyour financial adviser. The feewill be calculated as a percentage of eachinitial and/or future contribution made to your account and deductedfrom your cash

A percentage of eachcontribution

Member advice fee – contributionsA fee you may agree to pay your financialadviser for financial advice on initial and/orfuture contributions.

account at the time the contribution is received.

(i) Deductions for member advice fees are subject to minimum account balances. Refer to 'Member advice fee limits' below for further details.

In all circumstances, you control the MAF payments and can instruct us to change or cease payments. This instruction must bereceived by us in writing. Your instructions will generally be actioned within two business days, but it may take longer dependingon processing requirements. We will also process instructions from your financial adviser to reduce MAF payments.

In the event we receive inconsistent instructions from you and your financial adviser we will always act in accordance with yourinstructions.

Where you enter into an agreement with your financial adviser for MAF, it is possible that your financial adviser may transfer theadvisory services they provide you to another financial adviser. This may occur in circumstances such as, but not limited to, yourfinancial adviser retiring, changing roles, merging advice practices or selling all or part of their practice.

Where any such changes occur, you will be notified within 30 days of us becoming aware of any such change, and your memberadvice fee arrangements will continue to be paid to the new financial adviser, unless you instruct us otherwise.

You should refer to your Statement of Advice from your financial adviser for details of the MAF arrangements between you andyour financial adviser.

26

Member advice fee limits

The maximumMAF that you can agree to pay your financialadviser from your account (excluding any remuneration thatyour financial adviser charges your directly) is dependent onyour account value and is outlined in the following table.

MaximumMAF payable to your financial adviser:

Maximumdeducted fromyour financial(inclusive of GST,net of RITC)pa

Maximumpayable to youraccount adviser(inclusive of GST)pa

Accountbalance

Fee type

NilNilUnder$1,500

MAF (initial, adhoc, ongoing,listed securities)

2.51%of your totalaccount balancepa(i)

2.69% of yourtotal accountbalance pa(i)

$1,500 to$10,000

MAF (initial, adhoc, ongoing,listed securities)

$5,125 plus 2.51%of your totalaccount balancepa(i)

$5,500plus 2.69%of your totalaccount balancepa(i)

Over$10,000

MAF (initial, adhoc, ongoing,listed securities)

4.10% of eachcontribution orrollover

4.4% of eachcontribution orrollover

N/A(iii)MAF(contributions)(ii)

Based on the anniversary of your account establishment date.(i)Your financial adviser may be restricted from applying memberadvice fees to ongoing contributions as these fees are prohibited

(ii)

by some financial services licensees. Please confirm with yourfinancial adviser.MAF (contributions) is not based on your account balance.(iii)

Limits will be monitored and verified against your accountvalue each time a MAF is charged during the accountanniversary year. We reserve the right not to deduct fees thatwe believe are unreasonable.

The remuneration that your financial adviser receives differsfrom the amount you pay from your cash account due toreduced input tax credit (RITC). RITC is a partial rebate of theGST payable to financial advisers that we pass directly ontoyou. Therefore, you are not charged the entire amount that theadviser receives as remuneration.

Capacity to index member advice fees

Where you agree to pay your adviser a dollar amount for themember advice fee – ongoing, this amount may be indexedeach year on your account anniversary date or on adate agreedwith your financial adviser.

You may choose from twomethods of indexation:– fixed percentage (up to 7% per annum), or– consumer price index (CPI)—using the most recently

published CPI.

Underlying fees and costs of investment optionsThe fees and costs of any investment options selected by youand your financial adviser are in addition to the feeswe chargefor accessing these investment options.

Details of the various types of fees and costs charged by theunderlying investment managers are set out below.

You can find an up-to-date list of the underlying investmentoption fees and costs reflecting the underlying investmentoption's PDS disclosure on North Online or inthe North Investment Options document.

For more information about fees and costs of a particularinvestment option, refer to that investment option’s PDS. Visitnorthonline.com.au to obtain themost up-to-date copy of thePDS provided by the relevant fund manager or contact yourfinancial adviser.

Management costs

Management costs are the ongoing fees and expenses ofinvesting in an investment option and include managementfees, expense recoveries, performance fees (if applicable) andindirect costs.

Managers of the investment options generally expressmanagement costs as apercentageper annumof thenet assetvalue of the investment option.

Termdeposits andmost listed securities donothaveunderlyingmanagement costs, however theymayapply for Australian realestate investment trusts (AREITs), exchange traded funds(ETFs), listed investment companies (LICs) and listed investmenttrusts (LITs).

Transactional and operational costs

In addition tomanagement costs, transactional andoperationalcosts will generally be incurred when dealing with theunderlying assets of an investment option. They includebrokerage, clearing costs, stamp duty, the buy and sell spreadsof any underlying funds and certain costs associated withholding derivatives or direct investments in real property.

Transactional and operational costswill differ according to thetypes of assets held by the investment option and whetherthey are traded in Australia or overseas. Transactional costsvary based on relative costs of investing with a particular fundmanager and/or a particular type of investment.

Termdeposits andmost listed securities donothaveunderlyingtransactional and operational costs, however they may applyfor Australian real estate investment trusts (AREITs), exchangetraded funds (ETFs), listed investment companies (LICs) andlisted investment trusts (LITs).

27

Buy/sell costs

Most investment options, excluding listed securities and termdeposits, have buy/sell spreads. This is the difference betweenthe buy unit price and the sell unit price and is the fundmanager’s estimates of the costs of buying and selling assetsof the investment option due to investments andwithdrawalsfrom the fund.

When you invest in a managed fund we purchase theequivalent units for you at the buy price. When determiningyour account value, we then value these units using the sellprice, which is generally lower than the buy price. The buy/sellcost represents this reduction in value.

Buy/sell costs are additional costs to the investor and arereflected in the unit price and are not charged separately. Theyare not paid to us, they are used by the fundmanager to meettransaction costs. Thebuy/sell costswill vary dependingon theinvestment option selected.

Additional fee and cost information

Increases or alterations in charges

We reserve the right to add or alter any of the charges and feesoutlined in this PDS at the discretion of the Trustee withoutyour consent. Youwill be informed of any increases to the feesat least 30 days before they occur.

Limits apply in relation to any future increase in the fees andcharges:– MAF (contributions) cannot exceed 5% per contribution– MAF (initial, ad hoc, ongoing and listed securities) cannot

exceed 5% per annum plus $10,000 per annum of themember’s account balance

– administration fee will not exceed the greater of $500 perannum; and $250 per annum plus 2.5% per annum of themember’s account balance

The Trust Deed permits the Trustee to charge other fees andcharges. The Trustee does not currently charge all availablefees and charges. These fees and charges may be calculatedand chargedby theTrustee in themannernotified tomembersfrom time to time.

For further information on these fees and charges, refer tosection 7 of the additional information booklet.

Taxation and fees

The actual amount of fees and costs you pay for North Superaccounts and NCAP accounts may be reduced by up to 15%.This is because superannuation funds currently receive a 15%tax deduction for deductible expenses for super and NCAPaccounts. Thebenefit of this tax deduction is passedon to you.

The tax deduction does not apply for other North Pensionaccounts.

The fees described in the tables of fees and other costs sectioninclude, if applicable, GST less any RITC where relevant

For more information about taxation, refer to section 6 ofthe additional information booklet.

Example of annual fees and costsThis table gives an example of how the fees and costs foraccessing theNorth Index Balanced investment option for thissuperannuation product can affect your superannuationinvestment over a one-year period. You should use this tableto compare this superannuation product with other similarsuperannuation products.

Balance of $50,000Example

For every $50,000 you have in thesuperannuation product, you willbe charged $0 each year.

NilInvestment fees

And, for every $50,000 you have inthe superannuation product, youwill be charged $200 each yearplus $91 regardless of your balance.

0.40% paplus $91pa

Plus Administrationfees(i)

And, indirect costs of $0 each yearwill be deducted fromyour investment.

0.00% paPlus Indirect costsfor thesuperannuationproduct

If your balance was $50,000, thenfor that year you would be chargedfees of$291 for the superannuationproduct.

Equals Cost ofproduct (ii) (iii)

(i) Administration fees include the discounted administration fee (0.40%per annum) and account fee ($91 per annum).

(ii) Additional fees and costs may apply, including member advice fees asagreedwith your financial adviser, and underlying fees and costs for theNorth Index Balanced investment option - refer to the example 1 underthe additional example of total annual fees and costs below.

(iii) Anyneweligible application for aNorthPersonal Super or NorthPersonalPension account submitted on North Online from 19 January 2015maybe eligible to receive a fee rebate as set out on page 25 of this PDS,reducing the cost of the product.

28

Additional examples of total annual fees and costsThe following examples illustrate how the cumulative effectof the fees and costs of North Super and Pension, as well asthe underlying fees and costs of certain types of investmentoptions, can affect your superannuation investment over aone-year period, and how they can vary depending on theinvestment options you select.

The actual fees and costs that you will be charged will dependon your total account value, the investment options you chooseand the transactions you carry out.

Example 1 - Managed fund on the discounted investmentoption menu

Balance of $50,000Example - North Index Balancedinvestment option

For every $50,000 you have in thesuperannuation product, you willbe charged $200 each yearplus $91 regardless of yourbalance.

0.40% paplus $91 pa

Cost ofNorth Superand Pensionproduct

And,other costs of $245 each yearwill be deducted from yourinvestment.

0.49% paPlusOther costs forthe investmentoption

If your balance was $50,000, thenfor that year you would becharged total fees and costsof $536 for holding the NorthIndexBalanced investmentoption.

Equals Total feesand costs

This amount comprises the discounted administration fee (0.40%per annum) and account fee ($91 per annum)

(i)

This amount comprises estimatesofunderlyingmanagement costsand transactional and operational costs for the North IndexBalanced investmentoptionbasedon the last financial year. Pleaserefer to the underlying investment option's PDS for more details.

(ii)

Additional fees and costsmay apply, includingmember advice feesas agreed with your financial adviser. And, a buy/sell margin of

(iii)

0.24% applies whenever you invest in the North Index Balancedoption (this will equal $12 for every $5,000 you invest).Any new eligible application for a North Personal Super or NorthPersonal Pension account submitted on North Online from 19January 2015 may be eligible to receive a fee rebate as set out onpage 24 of this PDS, reducing the cost of the product.

(iv)

Example 2 - Managed fund on the standard investmentoption menu

Balance of $50,000Example – Vanguard BalancedIndex Fund investment option

For every $50,000 you have in thesuperannuationproduct, youwillbe charged $475 eachyear plus $91 regardless of yourbalance.

0.95% paplus $91 pa

Cost of North Superand Pensionproduct(i)

And, other costs of $240eachyearwill be deducted from yourinvestment.

0.48% paPlus Other costs forthe investmentoption(ii)

If your balancewas $50,000, thenfor that year you would becharged total fees and costs of

Equals Total feesand costs(iii)

$806 for holding the VanguardBalanced Index Fund investmentoption.

This amount comprises the standard administration fee (0.95%perannum) and account fee ($91 per annum).

(i)

This amount comprises estimates of underlying management,transactional and operational costs for the Vanguard BalancedIndex Fund investment option based on the last financial year.Please refer to the underlying investment option's PDS for moredetails.

(ii)

Additional fees and costsmay apply, includingmember advice feesas agreed with your financial adviser. And, a buy/sell cost of 0.14%

(iii)

applies whenever you invest in the Vanguard Balanced Index Fundinvestment option (thiswill equal $7.00 for every $5,000 you invest).

Example 3 - Term deposit

Balance of $50,000Example – AMP Term Deposit

For every $50,000 you have in thesuperannuation product, you willbe charged$200eachyearplus $91regardless of your balance.

0.40% paplus $91pa

Cost of North Superand Pensionproduct(i)

And, other costs of $0 each yearwill be deducted from yourinvestment.

NilPlus Other costs forthe investmentoption(ii)

If your balance was $50,000, thenfor that year youwouldbe chargedtotal fees and costs of $291 forholding an AMP Term Deposit.

Equals Total feesand costs(iii)

This amount comprises the discounted administration fee (0.40%per annum, before fee rebate) and account fee ($91 per annum).

(i)

There are no underlying fees and costs for Term Deposits.(ii)Additional fees and costsmay apply, includingmember advice feesas agreedwith your financial adviser. Buy/sell costs do not apply toTerm Deposits.

(iii)

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Example 4 - Listed securities

Balance of $50,000Example – Listed shares inS&P/ASX 300 index

For every $50,000 you have in thesuperannuation product, you willbe charged $475 each year plus$91 regardless of your balance.

0.95% paplus$91pa

Cost of North Superand Pensionproduct(i)

And, other costs of $0 each yearwill be deducted from yourinvestment.

NilPlus Other costs forthe investmentoptions(ii)

If your balance was $50,000, thenfor that year youwouldbe chargedtotal fees and costs of $566 forholding listed shares in theS&P/ASX 300 index.

Equals Total feesand costs(iii)

This amount comprises the standard administration fee (0.95%perannum) and account fee ($91 per annum).

(i)

There are no underlying fees and costs for listed shares, howeverunderlying management and transactional and operational costsmay apply for AREITs, ETFs, LICs and LITs.

(ii)

Additional fees and costsmay apply, includingmember advice feesas agreedwith your financial adviser.And, a brokerage feewill apply

(iii)

whenever you trade listed securities (this will equal $34 for every$5,000 you invest in a single trade, unless you use a panel broker inwhich case brokerage fees are negotiated between you and thebroker and we will charge an additional settlement fee of $10.25per trade).

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Defined feesActivity feesA fee is an activity fee if:1. the fee relates to costs incurred by the trustee of the

superannuation entity that are directly related to anactivityof the trustee:i. that is engaged in at the request, or with the consent, of

a member, orii. that relates to a member and is required by law, and

2. those costs are not otherwise charged as an administrationfee, an investment fee, a buy/sell spread, a switching fee,an exit fee, an advice fee or an insurance fee.

Administration feesAnadministration fee is a fee that relates to the administrationor operation of the superannuation entity and includes coststhat relate to that administration or operation, other than:1. borrowing costs; and2. indirect costs that are not paid out of the superannuation

entity that the trustee has elected in writing will be treatedas indirect costs and not fees, incurred by the trustee of theentity or in an interposed vehicle or derivative financialproduct; and

3. costs that are otherwise charged as an investment fee, abuy/sell spread, a switching fee, an exit fee, an activity fee,an advice fee or an insurance fee.

Advice feesA fee is an advice fee if:1. the fee relates directly to costs incurred by the trustee of

the superannuation entity because of the provision offinancial product advice to a member by:i. a trustee of the entity, orii. another person acting as an employee of, or under an

arrangement with, the trustee of the entity, and2. those costs are not otherwise charged as an administration

fee, an investment fee, a switching fee, an exit fee, anactivityfee or an insurance fee.

Buy/sell spreadsA buy/sell spread is a fee to recover transaction costs incurredby the trustee of the superannuation entity in relation to thesale and purchase of assets of the entity.

Exit feesAn exit fee is a fee to recover the costs of disposing of all orpart of members’ interests in the superannuation entity.

Indirect cost ratioThe indirect cost ratio (ICR), for a MySuper product or aninvestment option offered by a superannuation entity, is theratio of the total of the indirect costs for the MySuper productor investment option, to the total average net assets of thesuperannuation entity attributed to the MySuper product orinvestment option.

Note: A dollar based fee deducted directly from amember’s account is notincluded in the indirect cost ratio.

Investment feesAn investment fee is a fee that relates to the investment of theassets of a superannuation entity and includes:1. fees in payment for the exercise of care and expertise in the

investmentof thoseassets (includingperformance fees); and2. costs that relate to the investments of assets of the entity,

other than:i. borrowing costs; andii. indirect costs that are not paid out of the superannuation

entity that the trustee has elected in writing will betreated as indirect costs and not fees, incurred by thetrustee of the entity or in an interposed vehicle orderivative financial product; and

iii. costs that are otherwise charged as an administrationfee, a buy/sell spread, a switching fee, an exit fee, anactivity fee, an advice fee or an insurance fee.

Switching feesA switching fee is a fee to recover the costs of switching all orpart of amember’s interest in the superannuation entity fromone investment option or product in the entity to another.

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Formost people, insurance is an important part of any financialplan. Without insurance, you and your family may not be ableto continue the lifestyle you have worked hard to provide inthe event of death or illness.

Youare able to attach insurance to yourNorth account throughAMP Elevate insurance. The cover available includes:– Life insurance– TPD insurance– Income insurance.

Insurance is issued by AMP Life with NM Super as the policyholder.

Any premiums will be deducted from your cash account. Toapply for any AMP insurance cover you will need to obtain theAMP Elevate insurance PDS from your financial adviser. Youshould consider thePDSbeforedeciding toacquire this product.

Any benefits that become payable from your insurance coverwill be paid into your cash account prior to any benefit beingpaid by the Trustee, subject to you satisfying a condition ofrelease as specified by superannuation law.

For information on the insurance options and cover available,refer to AMP Elevate insurance PDS atnorthonline.com.au/north.

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AMP Elevate insurance

You may choose one of the following options for nominatinghow a death benefit would be paid in the event of your death:– Binding death benefit nomination– Non lapsing binding death benefit nomination– Non-binding death benefit nomination– Reversionary pension

Your financial adviser can assist you in assessing your estateplanning options.

Regardless of the option chosen, the Trustee must generallyensure that thebenefits arepaid to yourdependants (asdefinedin the Fund’s Trust Deed and applicable superannuation law)and/or your legal personal representative.

For further information on how benefits will be paid upondeath, refer to section 5 of the additionalinformation booklet.

Invested assets upon deathUpon receipt ofwritten notification of themember’s death, allassets will remain invested as per the investment instructionof the deceased member until such time as alternativeinstructions are received by a valid beneficiary/ies or legalpersonal representative.

This amount andany insurancebenefits (if applicable)will thenbe paid by the Trustee as outlined above. Members investedin term deposits will continue to be invested based on termsassociatedwith the asset untilmaturity date, unless otherwisenotified by the beneficiary/ies as determined by the Trustee.

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How will the benefit be paid upon death?

Taxation informationAs an incentive to save for your retirement, the super systemoffers some attractive tax advantages.

Generally, your super may be taxed:

– when contributions are made

– on your earnings while your money is invested in super(maximum of 15%), and

– when you withdraw your money from super under age 60.

We recommend you check with your financial adviser ortaxation professional as individual circumstances may differand tax information may change in the future.

For further information on taxation, refer to section 6 oftheadditional informationbooklet or refer to theAustralianTaxation Office website at ato.gov.au.

Investing in North Super and Pensioncompared to investing directlyKey differences between investing directly and investing inNorth Super and Pension include:

Direct investmentNorth Super and Pension

You generally require large sumsof money to invest in eachwholesale investment.

You will have access to a range ofwholesale investments thatgenerally have lower fees thanretail investments.

You will receive a separate reportfor each investment.

You will receive comprehensive,consolidated reporting.

You will have direct ownership ofyour investments and will beeligible to exercise all associated.

NMMT Limited is the legal ownerofthe investments andNM Superis the beneficial owner of yourinvestments. rights (such as voting or

participating in corporateactions).

You may receive regularcommunications frominvestmentmanager.

You won’t receive anycommunications frominvestmentmanager.

Your cooling off rights may beexercised directly against theinvestment manager.

Your cooling off rights may beexercised directly against theTrustee.

You have access to investmentmanagers’ complaints resolutionarrangements.

You have access to North Superand Pension complaintsresolution arrangements.

Cooling-off periodA14-day ‘cooling-off period’will apply to your initial investmentin North Personal Superannuation and Personal Pension.

If, during the cooling-off period, youdecide that the investmentdoes not meet your needs, then simply advise us in writing.

The 14 days start when confirmation of your membership isreceived by you or 5 business days after your application isaccepted, whichever is earlier.

If you cancel yourmembershipwewill refundyour investment,reduced or increased for market movements in your choseninvestment option(s). We will also deduct any tax or dutyincurred and any other fees previously described in this PDS,pro-rated for the period you have held your North account. Asa result the amount returned to you may be less than youroriginal investment.

Delaysmaybe experienced if the investment option(s) selectedhave redemption restrictions imposed by the underlyinginvestment manager.

If you satisfy a condition of release under superannuation lawwe can refund the initial investment amount directly to you.However, amounts rolled over or transferred from anothersuperannuation fund or retirement savings account (RSA) thatare ‘preserved’ or ‘restrictednon-preserved’ cannotbe refundeddirectly to you under the 14-day cooling-off period.Wewill rollover or transfer these amounts to the superannuation fund orRSA you nominate.

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What else do you need to know?

Anti-Money Laundering andCounter-Terrorism Financing (AML/CTF)ActWe are required to comply with the Anti-Money Launderingand Counter-Terrorism Financing (AML/CTF) Act. This meansbefore we can accept you as a member you need to providecertain identification information and verificationdocumentation. Wemay also need additional customeridentification information and verification from you as youundertake further transactions, including a withdrawal ortransfer in relation to your account.

We will need to identify and verify:– you as a member prior to accepting your superannuation

or pension application– your estate. If you die while you are receiving pension

payments, we will need to identify and verify yourreversionary/beneficiaryarrangementsprior to transferringthe pension payments

– anyone acting on your behalf. If you nominate arepresentative to act on your behalf, we will need toidentify and verify the nominated representative prior toauthorising them as an added signatory to your account

– amember and their selfmanaged super fund (SMSF) priorto processing a rollover to the SMSF. We will only processthe rollover once all relevant informationhasbeen receivedand your identity and that of the SMSF has been verified.

The customer identification requirements form part of yourapplication. Youwill need to ensure you provide any necessarysupporting documentation to the application to your financialadviser. In some circumstances, in accordance with the AML/CTF legislation,wemayneed to re-verify information or requireadditional information from you.

By applying for a North Super or Pension product, youacknowledge that we may delay or refuse any request ortransaction at our discretion. This could include delaying thepension payments orwithdrawals if we deem that the requestor transaction may breach our obligations, or cause us tocommit or participate in an offence under the AML/CTFlegislation, and we will incur no liability to you if we do so.

Your privacy - use and disclosure ofpersonal informationWemay collect personal information directly from you or fromyour financial adviser.

Themain purpose in collecting personal information from youis so that we can establish and manage your Account.

If you do not provide the required information, wemay not beable to provide you with the products and services you haveapplied for.

Wemay collect personal information if it is required orauthorised by law, including the Superannuation Industry(Supervision) Act 1993, the Corporations Act 2001 andthe Anti-Money Laundering and Counter-Terrorism Financing(AML/CTF) Act 2006.

Wemay use your information for related purposes—forexample providing you with ongoing information aboutfinancial services that may be useful for your financial needsthrough direct marketing. These services may includeinvestment, retirement, financial planning, banking, credit, lifeand general insurance products and enhanced customerservices that may be made available by us, other members ofthe AMP group, or by your financial adviser.

Please contact theNorth Service Centre on1800667841 if youdo not want your personal information used for directmarketing purposes.

Wemay need to disclose your personal information to otherparties, such as:– other members of the AMP group– your financial adviser– your parent or guardian, if you are under age 18– external service suppliers whomay be located in Australia

or overseas, who supply administrative, financial or otherservices to assist theAMPgroup inproviding youwithAMPfinancial services. A list of countrieswhere these providersare located can be accessed via our Privacy Policy

– the Australian Taxation Office (ATO) to conduct searcheson the ATO’s Lost Member Register for lost super

– your spouse or another person who intends to enter intoan agreement with you about splitting your super as partof amarriage separation or a de facto (including same sex)separation (the law prevents us from telling you if wereceived one of these requests for information about youraccount)

– anyone you have authorised or if required by law.

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Where you provide any information about one or more otherpersons, you agree to obtain any such person’s consent to thedisclosure and to inform them of our identity and contactdetails as well as the information set out in the 'Your privacy'section, including:– the fact that we will collect, or have collected, their

information and the circumstances of that collection– why their information is collected by us and how it will be

used and to whom it may be disclosed by us, and– that our privacy policy contains information about:

– how the person may access their personal informationand seek correction of such information

– how the personmaymake privacy complaints about usand howwe will deal with such a complaint.

Under the current AMP Privacy Policy youmay access personalinformation about youheld by theAMPgroup. TheAMPPrivacyPolicy sets out the AMP group’s policies on management ofpersonal information, including information about how youcan access your personal information, seek to have anycorrections made on inaccurate, incomplete or out-of-dateinformation, how you canmake a complaint about privacy andinformation about how AMP deals with such complaints. TheAMP Privacy Policy can be obtained online at amp.com.au orby contacting us on 1800 667 841.

If you have any complaints or questions about the privacy ofyour personal information, please contact our Privacy Officerby writing to:

Group Privacy OfficerAMPPO Box 14330MELBOURNE VIC 8001

If your complaint is not resolved by us to your satisfaction youmay write to the Privacy Commissioner at:

Office of the Australian Information CommissionerGPO Box 5128SYDNEY NSW 2001

ComplaintsIf you have a complaint regarding the administration of youraccount, you should:– call the North Service Centre on 1800 667 841– email us at north@amp.com.au , or– write to us at:

The ManagerNorth Service CentreGPO Box 2915MELBOURNE VIC 3001

Include in your letter the exact nature of your complaint, yourname and your North Super and/or Pension account number.We are required to address your complaint within 90 days ofreceipt of your complaint.

If you are not satisfied with our resolution or handling of yourcomplaint you may contact the Superannuation ComplaintsTribunal. The Tribunal is an independent body set up by theFederal Government to help members or their beneficiariesresolve superannuation complaints. The Tribunal may try toresolve the complaint by agreement between the parties orconduct a formal review of the decision.

The contact details for the Tribunal are as follows:

Superannuation Complaints TribunalLocked Bag 3060GPOMELBOURNE VIC 3001

Phone: 1300 884 114Fax: 03 8635 5588Email: info@sct.gov.au

Time limits apply to certain complaints to the SCT, for examplein respect of total and permanent disablement claims. If youhave a complaint, you should contact the SCT immediately tofind out if a time limit applies.

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Payment of benefits to an eligible rolloverfundAn eligible rollover fund (ERF) is a special type of super fundthat is able to accept benefits transferred from another superfund without a member’s consent. Typically an ERF has aconservative investment strategy, and the administration feescharged by the fund cannot exceed the fund’s earnings.

There are a number of circumstances in which your benefit inNorth Super and Pension might be transferred to an ERF. Onesituation where wemay do so is if your account value fallsbelow theminimumaccount value required in the Product.Wewill issue you with an exit statement, and the ERF will writeadvising you that it has received your benefit and will outlinethe options available to you.

Wemay also pay your benefit to an ERF if we lose contact withyou and, after a reasonable time, we are unable to locate you.

Once your benefit is transffered into an ERF, youwill no longerhave access to North Super and Pension you may haveotherwise had access to.

The ERF for North Super and Pension is:

AMP Eligible Rollover FundPO Box 300PARRAMATTA NSW 2124Phone: 131 267Fax: 1300 301 267

Consolidation of multiple accountsEach year the Trustee will identify and reviewmembers whohave multiple accounts within the Fund. Where the Trusteereasonably determines that it is in the best interest of themember, the member’s accounts will be consolidated and themember will receive an exit statement. Members may beprovided the opportunity to choose not to consolidate theiraccounts.

Direct debit service agreementThis agreement outlines our and your responsibilities to ensurethe smoothand secureoperationof ourdirect debit agreement.

Our responsibilities– We will only deduct contributions from your chosen

account.– We will confirm the contribution amount and how often

we have agreed to deduct it.– We assure you that we will not disclose your bank details

to anyone else, unless you have agreed in writing that wecan or unless the law requires or allows us to do this.

– We will debit your account on your nominated day of themonth. If the payment date is aweekendor national publicholiday, we will debit your account on the next businessday.

– We will give you at least 14 days’ notice when changes tothe terms of this arrangement are made.

Your responsibilities– We process your direct debit once the request has been

submitted and funds will be credited to your accountimmediately in good faith. The funds will be debited fromyour banking institution within 1-2 business days of thesubmitted request.

– The funds deposited from your direct debit will be used inaccordance with your buy profile. AMP is not liable for anyincurred losses due to the automatic selling of any assetscaused by a rejection of the direct debit request.

– Before sending us your account details, please check withyour bank or financial institution that direct debitdeductions are allowed on the account you have chosen.

– Please make sure that you have enough money in youraccount to cover payment of your instalments when due.Your bank or financial institution may charge a fee if thepayment can't be met.

– The financial institution may charge you a small fee forthe direct debit arrangement. Thiswill be reflected in yourfinancial institution account statement.

Changing your payments details

Youmay cancel or change direct debit deductions at any time.

Can we help?

If you have any queries about your direct debit agreement,please contact your financial adviser or contact us atnorth@amp.com.au or on 1800 667 841.

We will respond to queries concerning disputed transactionswithin 10 business days.

Further information

For further information on any of the following topics, referto section 6 of the additional information booklet availableon North Online:– family law and superannuation– supply of member information to the ATO– the Trust Deed– relationship between the Trustee and some companies

in which the Fund will invest– relationship between the Trustee and some service

providers– temporary residents leaving Australia.

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Contact us1800 667 841phonenorthonline.com.auwebnorth@amp.com.auemail