notes to financial information 2008/09 – 2010/11 · 2015. 2. 10. · joanne pitman - head of...

Service

Head of Service

Responsible

Officer

Contact Hugh Bennett 01527 881430 [email protected]

Hugh Bennett – Assistant Chief Executive

Hugh Bennett – Assistant Chief Executive

Description

Strategy: working with Members, managers and staff on the re-vamping of our corporate

plan and community strategy, so that they provide strategic direction and progress is

measurable.

Performance: meeting statutory requirements to produce an annual Best Value

Performance Plan, but more importantly, the production of regular, high quality

performance information of Members and senior managers to enable them to take

correction action and tackle under performance e.g. recovery plan, Top 45 etc.

Communications: press and media handling, communications strategy including a

consultation policy to help meet the Local Government Act 1999 duty to consult and a

revamped Citizen’s Panel.

Customer Policy: working closely with the Head of E-Government and Customer, the

development of a customer strategy for the whole Council including customer training,

mystery shoppers, customer awards etc.

Policy: supporting Members in building policy responses on various issues that impact on

the District. Forthcoming examples will include the various NHS re-configurations, the

Local Area Agreement etc. Also supporting the work of the Local Strategic Partnership,

which the Government is very keen on.

Notes to financial information

2008/09 – 2010/11Corporate Communications, Policy & Performance

Services Provided

BROMSGROVE DISTRICT COUNCIL

BUDGET BOOK 2008/09 - 2010/11 Page 57 of 105

Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Description

Description


2008/09 – 2010/11Corporate Projects

Kevin Dicks - Chief Executive

Philip Street - Executive Director of Partnerships and Projects

Services Provided

Philip Street 01527 881495 [email protected]

Services Provided

Tony Beirne 01527 881622 [email protected]

Corporate Services includes the Senior Management Team (SMT) of the Council,

comprising the Chief Executive and the two Corporate Directors, Assistant Chief

Executive and their support. The Assistant Chief Executive's costs are shown under

Corporate Communications, Polciy and Performance

In collaboration with the Executive Cabinet, SMT is responsible for shaping the vision,

setting the strategic objectives and delivering the priorities of the Council.

It provides community leadership in conjunction with other strategic partners to achieve

high quality and performance in key local services and undertakings.

Management and overview of major Council projects including Town Centre regeneration,

Longbridge and Leisure Trust transfer


Corporate Management

Kevin Dicks - Chief Executive

Tony Beirne- Executive Director of Services

2008/09 – 2010/11



Service

Head of Service

Responsible

Officer

a. Walk-in information, advice and access to services

b. Cashier services

c. Public Internet access terminals

2. Internet

a. First response to email enquiries

b. Web-site transactions

3. Customer feedback

Contacts

Description

The Customer Service Centre will provide front-line customer services information and

advice for all of the Council’s services, Worcestershire County Council’s services, and for

other partners. Includes all access channels:


Services Provided

2008/09 – 2010/11Customer Service Centre

d. Response to telephone requests for information, advice and access to services

Roger Horton 01527 881658 [email protected]

Deborah Poole – Head of E-Government and Customer Services

Roger Horton – Customer Services Manager

a. Ensuring that all types of feedback are recorded and responded to promptly.

1. Bromsgrove District Customer Service Centre



Service

Head of Service

Responsible Officer

Support for Customer Service Centre & e-Worcs Hub

Driver for e-Government

Geographic Information Systems (GIS)

· Maintain map base, ordnance survey

· Develop National Land Information

System (NLIS)· Maintain & develop National Street

Gazetteer (NSG)· Integrate GIS with council systems

Network Infrastructure, including

· Telephone system

· Data cabling

· Security/firewalls

· Network support

· Data storage

Internet/Intranet

· Host & enhance website, electronic forms

· Develop Members Portal

· Electronic payments

· Integration to back office systems

Operate Help desk

· Call resolution on hardware & software

· Technical support

· Members support

· Printing & design of forms/stationery

Support for all Councils IT systems

· Maintain & run job schedules

· Technical support 24x7

Contact


2008/09 – 2010/11

Darren Webley - ICT Manager

Services Provided

Darren Webley 01527 881265 [email protected]

Description

Support, advice and guidance on all reprographcs issues to all other services/directorates

· Maintain & develop Local Land Property Gazetteer (LLPG)

· External Links to Leisure, Depot & Customer Service Centre

Support, advice & guidance to all other services/directorates.

E-Government

Deborah Poole – Head of E-Government and Customer Services



Service

Head of Service

Responsible

Officer

Contact


2008/09 – 2010/11Central Overheads

Jayne Pickering – Head of Financial Services


DescriptionServices Provided

This budget covers the cost ongoing pensions costs of added years, refunds of rates on

Council properties and insurance cost.

Jayne Pickering. 01527 881207 [email protected]



Service

Head of Service

Responsible

Officer

Support to all other services in the areas of :-

1. Financial Management:-

a. Budget Coordination

b. Budget Monitoring

c. Final Accounts compilation and publication

d. Cash Flow Management

e. General Financial Advice

2. Creditor Payments:-

a. Management of Supplier Invoice Payment system

b. Input of all Invoices

c. Management of Invoice Payment performance

3. Sundry Debtors and Mortgages:-

a. Management of Credit Income Collection system

b. Input of all new debtor information

c. Arrears collection

4. Insurance Claims:-

a. Processing all claims

b. Liaising with Insurance Companies

Contact

Description

Deborah Randall 01527 881235 [email protected]


2008/09 – 2010/11Financial Services - Accountancy


Deborah Randall - Accountancy Services Manager

Services Provided


BUDGET BOOK 2008/09 - 2010/11 2 of 105

Service

Head of Service

Responsible

Officer

Internal Audit has two main aims:

· Information Technology reviews.

· Frauds and Investigations.

· Corporate Governance.

· General advice, guidance and ad-hoc reviews.

Contact

· To advise on risk management and internal control to ensure that these are

continually improving and optimised.

The Accounts and Audit Regulations 2003 require the Authority to maintain an adequate

and effective system of internal audit.

To meet this requirement, Internal Audit prioritises the Authority’s activities and produces

a risk based Audit Plan, which is approved by the Authority’s Executive Cabinet, and

includes:

· Operational audits (e.g. the Depot, Leisure Centres, Car Parks).

Jayne Pickering 01527 881207 [email protected]

· Key Financial Systems reviews (e.g. Payroll, Benefits, Creditors, Budgetary

Control).

Description

2008/09 – 2010/11

Services Provided

· To give independent assurance to senior management and Council Members that

the Authority’s significant risks are adequately managed and that it has a sound internal

control system.



Financial Services - Internal Audit




Service

Head of Service

Responsible

Officer

Contact

Description

This budget provides grants to Citizens Advice Bureau and the Bromsgrove Festival.

Jayne Pickering. 01527 881207 [email protected]


Services Provided


2008/09 – 2010/11Grants & Donations




Service

Head of Service

Council Tax Benefit Awards

Rent Allowance Payments

Rent Rebates

Discretionary Housing Payments

Council Tax Billing

Council Tax Enforcement

Non-Domestic Rates Billing

Non-Domestic Rates Enforcement

Housing Benefit Administration

Council Tax Benefit Administration

Benefit Fraud investigations and prosecutions

Benefit Fraud awareness and prevention

Housing Benefit Overpayment Billing and Recovery

Housing Renovation Grant means testing

Marie Wall 01527 881240 [email protected]

Contact Anne Bradbury 01527 881238 [email protected]

Lorraine Caswell 01527 881249 [email protected]


2008/09 – 2010/11Revenues & Benefits


Anne Bradbury - Benefits Service Manager

Services Provided

Responsible

Officer Lorraine Caswell - Revenues Service Manager

Marie Wall - Fraud Services Manager

Description



Service

Head of Service

Responsible

Officer

Personnel Services

Including :

Employee Relations

Recruitment and Selection

Employee Performance and Motivation

Pay and Non-Pay Benefits

Training Services

Including :

Investors in People

Health and Safety

Including :

Payroll Service

Contact

Human Resources & Organisational Development

Joanne Pitman - Head of Human Resources and Organisational Development

Joanne Pitman - Head of Human Resources and Organisational Development


2008/09 – 2010/11

Description

The Human Resources and Organisational Development Service provides a

comprehensive, high quality service which supports members and officers in achieving

the Council’s corporate objectives, strategies and polices. The main functions of the

service are:

In-house training and development programme for employees and members;

Joanne Pitman 01527 881479 [email protected]

Services Provided

· Promoting high standards of health, safety and welfare to meet statutory

regulations;

Provision of payroll service to both employees & elected members.



Service

Head of Service

Responsible

Officer

Duties include:

Postage

Front of House

Service

Head of Service

Responsible

Officer

Providing support and advice for members

Range of other administrative duties

Contact Karen Firth 01527 881625 [email protected]

Committee & Member Services

Claire Felton- Head of Legal, Equalities and Democratic Services

Karen Firth – Committee Group Leader

Services Provided Description

Delivery of all support for all the councils meetings including collation and dispatch of

agendas, minute writing and report writing

Advising the public on the councils democratic processes

ContactSue Mould 01527 881462 [email protected]


2008/09 – 2010/11


Sue Mould - Electoral Services Manager



2008/09 – 2010/11Administration Services



Service

Head of Service

Responsible

Officer

Compile and maintain the register of electors

Administering elections and referenda

Contact

Service

Head of Service

Contact Peter Redfern 01527 881293 [email protected]


Responsible

OfficerPeter Redfern - Property & Facilities Manager

Description

Management of BDC Council House and ancillary services

Management and operation of the Spadesbourne Suite

Provision of Valuation Services and Property Management

Sue Mould 01527 881462 [email protected]


2008/09 – 2010/11Facilities Management

Services Provided


Sue Mould- Electoral Services Manager


Administration of European, Parliamentary and Local Elections


2008/09 – 2010/11Elections & Registration



Service

Head of Service

Responsible

Officer

Service

Head of Service

Contact

Contact Sarah Sellers 01527 881397 [email protected]

Dale Birch 01527 881341 [email protected]

Sarah Willets 01527 881339 [email protected]

Helena Plant 01527 881335 [email protected]

Adrian Wyre 01527 881350 [email protected]

Dave Hammond – Head of Planning and Environment Services

Adrian Wyre - Principal Building Control Officer

Dale Birch/ Helena Plant/ Sarah Willetts - Area Planning Managers

Services Provided

Responsible

Officer

Description

Advice on planning and building regulation matters. Consideration of applications for

consent, application of conditions and monitoring of execution of approvals, issue of fire

safety and completion certificates. Enforcement of approvals and condition. Advice on

disabled access to buildings. Inspection and enforcement regarding dangerous structures

and necessary demolition.

Debbie Warren 01527 881609 [email protected]


2008/09 – 2010/11Development & Building Control


Attendance at court hearings and tribunals


2008/09 – 2010/11Legal Services


Provision of professional legal support in relation to corporate governance, local

government planning law, housing benefit, environmental health, licensing and equalities.

Advice to departments, committees, officers and elected members.

Sarah Sellers/Debbie Warren - Senior Solicitor



Service

Head of Service

Responsible

Officer

Providing services in support of:

Inward investment

Business Development

Town centre management

Bromsgrove Technology Park

Contact

Service

Head of Service

Responsible

Officer

Description

Contact David Mellors 01527 881445 [email protected]

Monitor and enforce remedial action on matters related to air pollution and odour and

noise. Identify areas of poor air quality and supply a remedy in conjunction with relevant

partners. Record and seek remedial action on contaminated land. Inspect all relevant

premises to ensure food hygiene and safety including enforcement where required.

Approve and monitor Health & Safety at Work at all non industrial premises. Advise on

and ensure pest control. Monitor possible sources of infectious diseases and act with

relevant partners to prevent and deal with outbreaks. Inspect relevant premises to ensure

animal welfare. Advise communities and the voluntary sector to help develop community

health. Assess the environmental health implications of planning applications. Provide

advice and education to the community as a whole to promote food and personal hygiene

and safety.

Environmental Health


David Mellors – Environmental Health Manager

Services Provided

Dave Hammond- Head of Planning and Environment Services

Peter Michael - Economic Development Officer


2008/09 – 2010/11

Description

and all matters in connection with the Council Objective “to foster and sustain a strong

and expanding economy”

Services Provided

Peter Michael 01527 881327 [email protected]


2008/09 – 2010/11Economic Development



Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

The budget provides for the maintenance and associated running costs for the produce

and retail market and the Farmers market

Responsibility for management of the Gaming Act


2008/09 – 2010/11Licensing

To license premises and taxis, to register small lotteries and issue permits for charitable

collections and to help create alcohol free zones.

Description


Description


Peter Michael - Economic Development Officer


Peter Michael 01527 881327 [email protected]

Martin Ashcroft – Administration Manager



2008/09 – 2010/11Planning Administration

Services Provided

Services Provided


2008/09 – 2010/11Retail Market

Planning and Building Control application registration and process management, local

land charges, support service and departmental administration.

Sharon Smith 01527 881626 [email protected]

Sharon Smith – Principal Licensing Officer

Martin Ashcroft 01527 881306 [email protected]



Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Description

Develops and manages housing strategy within National and Regional Guidance and

evaluates and monitors housing needs within the District, liaising with housing providers to

meet needs. Identifies and helps enable the provision of affordable housing. Identifies

and seeks to improve the provision of private sector housing stock available for rent and

monitors condition. Co-ordinates and monitors the provision of homelessness and

housing advice services provided through partner organisations.

Description


2008/09 – 2010/11Strategic Planning

Andy Coel 01527 881270 [email protected]

Services Provided

Mike Dunphy - Strategic Planning Manager

Mike Dunphy 01527 881325 [email protected]

Develops and manages planning policy within the Regional Spatial Strategy, through the

production of a Local Development Framework. This involves producing a Local

Development Scheme, a Statement of Community Involvement, Development Plan

Documents, Local Area Action Plans and Supplementary Planning Documents. This

places the District within National and Regional Frameworks and forms the basis on which

development can take place. Conservation and urban design together with tree and

woodland preservation and advice is also contained within the section.



Services Provided


2008/09 – 2010/11Strategic Housing

Andy Coel – Strategic Housing Manager



Service

Head of Service

Responsible

Officer

Steve Martin 01527 881457 [email protected]

Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Kevin Hirons - General Manager

Services Provided

Kevin Hirons 01527 881705 [email protected]

Description

Depot running costs and overheads and cost of the waste transfer station


Depot - Miscellaneous

Mike Bell - Head of Street Scene & Cultural Services

Graham Rocke 01527 881486 [email protected]

Community Safety


Graham Rocke - Community Safety Manager

Description

To work with statutory and non-statutory partners in the provision of community safety to

the District, including CCTV.

2008/09 – 2010/11

Services Provided

Contact


Steve Martin - Transport and Engineering Officer


The provision of car parking services within the District


2008/09 – 2010/11Car Parks




Service

Head of Service

Responsible

Officer

· Management and operation of

o Allotments

o Bonfire & Firework Display

o Cemeteries

o Children’s Play Areas

o Sanders Park

o Recreation Grounds & Open

Spaceso Trees (Council Owned)

Monitoring and control of relevant grounds

maintenance contracts.

Jackie Boreham 01527 881611 [email protected]

Jackie Boreham - Parks & Recreation Manager


Contact

· Provision of Parks and Open Spaces, providing recreational facilities and

opportunities for all sections of the local community.

Working with others to develop and implement Service Standards for grounds

maintenance


2008/09 – 2010/11Parks and Recreation




Service

Head of Service

Responsible

Officer

o Street Theatre

o Christmas Light Switch on

o Band Concerts

o Puppet Shows

o Development of Arts Clubs

Contact John Godwin 01527 881730 [email protected]

· Working in partnership with the Artrix and the County Arts Partnership to develop

and improve the range of arts opportunities for the citizens of Bromsgrove

· .Provision of information, advice and support for members of the public on arts

matters.

· Working in partnership with Community Safety, Sports Development and others to

provide diversionary activities for young people.

· Promotion operation and management of the Tourist Information Centre

Policy & Promotions Manager

Services Provided

Resolving complaints and the provision of advice in relation to:-

Waste management, minimization, reuse and recycling and litter

Assisting the Council in the development and implementation of sustainable development

policies and strategies, in accordance with the aims and objectives of Agenda 21.

· Provision of Arts opportunities for all sections of the local community. e.g.

· Provision of opportunities for young people to participate in Art. e.g.


2008/09 – 2010/11Policy & Promotions


Description

o Development of programmes in partnership with Artrix

o Activzone - Children’ Holiday Programme



Service

Head of Service

Contact John Godwin 01527 881730 – [email protected]

Service

Head of Service

Responsible

Officer

Contact Rebecca Clayton 01527 881315 [email protected]

· Working in partnership with Community Safety and others to provide diversionary

activities for young people

· Working in partnership with the Primary Care Trusts to develop programmes to

improve the health of the local population e.g. Obesity, ,levels of fitness, etc


Rebecca Clayton - Sports Development Manager


· Provision of Sporting and recreational opportunities for all sections of the local

community.

· Provision of opportunities for young people to participate in sport. e.g.

o Organising the District’s involvement in the Worcestershire Youth

Games

o Activzone - Children’ Holiday Programme

· Working in partnership with the County Sports Partnership to develop and improve

the range of sporting opportunities for the citizens of Bromsgrove

· Provision of information, advice and support for members of the public on sport

and recreation matters.

Responsible

Officer John Godwin - Deputy Head of Service

Services Provided

o Primary Schools Sports Project

Description

Provision of a range of quality sporting facilities and opportunities for sections of the local

community.

Management and operation of the Dolphin Centre, Haybridge Sports Centre

Sports Development


2008/09 – 2010/11Sports Centres


2008/09 – 2010/11




Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Receives corporate overheads for distribution to other areas within Street Scene and

Cultural Services

Description

Street & Grounds


Neil Reid - Street and Grounds Supervisor


Description

Provision of strategic management and business support to the work of the department


2008/09 – 2010/11SS&C Management & Business Support


Services Provided

Neil Reid 01527 881708 [email protected]

Provision of Street Cleansing, Cesspool Emptying, Flytipping, Mechanical Sweeping,

Abandoned Vehicle removal and Public convenience cleaning service.

To maintain grassed and planted areas throughout the District including highway verges,

open spaces and park areas.

The provision and maintenance of all highway infrastructure to unadopted highways,

street furniture, street name plates, bus shelter, litter bins, Shopmobility, Christmas lights

and land drainage.

Kevin Hirons - General Manager

2008/09 – 2010/11


Services Provided



Service

Head of Service

Responsible

Officer

Contact

Service

Head of Service

Responsible

Officer

Contact

Transport & Waste Services

Description

Provision of refuse collection and recycling service through alternate week collection

system of residual, green and recylate collections. Collection of commercial waste and

bulky household waste.

Services Provided


Transport & Waste Manager

To provide a service to maintain the Councils vehicle fleet and to provide taxi and MOT

testing.

Concessionary fares policy and administration of claims


Steve Martin - Transport and Engineering Officer



Steve Martin 01527 881457 [email protected]

Travel Concessions

2008/09 – 2010/11


2008/09 – 2010/11


