NoVA UX Meetup Usability Testing Workshop

Will Kingking@addthis

@aphizeonadoPM/UX Researcher for AddThis

Why User Test?

You don’t want this

So this can happen...

Writing Tasks

Writing Test Questions

Consider Goals

Figure these out

Where do I start?

(I know I’m lazy…)

User Onboarding

Navigation

Purchase process

Here are some tips...

Provide brief context

Speak their language

Be specific

Don’t micromanage

Don’t ask leading questions

Things to Remember…

1. Provide Brief Context2. Speak Their Language3. Be Specific4. Don’t Micromanage5. Don’t Ask Leading Q.

How it feels to watch a user test your product for the first time...

How should I act?

(I know I’m lazy…)

Keep it casual

Take brief notes

How do I analyze results?

(I know I’m lazy…)

Close but no cigar

Task Fail

Things to Remember…

1. Keep It Casual2. Observe3. Take Brief Notes4. Score Considering

Confidence