NovemberNovember202011 11

22

Structure of the City GovernmentStructure of the City Government

City AssemblyCity Assembly Mayor Mayor 1199 city administrative bodies city administrative bodies 333636 city institutions city institutions 17 city precincts, 218 community councils17 city precincts, 218 community councils

33

Quality management system under Quality management system under the ISO 9001:2000 standardthe ISO 9001:2000 standard

The City Office for Economy, Labour and Entrepreneurship is the first The City Office for Economy, Labour and Entrepreneurship is the first administrative office of the City of Zagreb which established and administrative office of the City of Zagreb which established and certified, on 12 April 2005, a quality management system for it certified, on 12 April 2005, a quality management system for it operations in compliance with the ISO 9001: 2000 standard.operations in compliance with the ISO 9001: 2000 standard.

The quality management system which has been certified and is The quality management system which has been certified and is maintained and developed, is the first step toward a more efficient, maintained and developed, is the first step toward a more efficient, accountable and professional city government.accountable and professional city government.

The application, maintenance and further development of the quality The application, maintenance and further development of the quality management control system in compliance with ISO 9001:2000 management control system in compliance with ISO 9001:2000 requirements is ascertained by regular annual audits.requirements is ascertained by regular annual audits.

A commitment to the needs of citizens and other users of our services A commitment to the needs of citizens and other users of our services and their satisfaction with services rendered are the most important and their satisfaction with services rendered are the most important values according to which the City Office for Economyvalues according to which the City Office for Economy,, Labour and Labour and EntrEntreeprenepreneuurship measures and ascertains its overall performancership measures and ascertains its overall performance..

ISO 9001 Q-722

44

City statistical profileCity statistical profile

Dominant economic, financial and political Dominant economic, financial and political status in the Republic of Croatiastatus in the Republic of Croatia

Population: 78Population: 7888,,850850 - 18% of Croatia’s - 18% of Croatia’s total populationtotal population

over 75% of total FDI in Croatiaover 75% of total FDI in Croatia Average net salary above the national Average net salary above the national

average average , August 2011 , August 2011 (Zagreb: (Zagreb: € 856€ 856; ; Croatia Croatia €€ 737737))

55

408.838408.838 employed persons employed persons (March 31 st 2010.) (March 31 st 2010.), or , or 29 29 % of total % of total employment in Croatiaemployment in Croatia

in Zagreb at September 2011th there were approximately 38.673 in Zagreb at September 2011th there were approximately 38.673 unemployed persons or 13,6 % of total number registered unemployed unemployed persons or 13,6 % of total number registered unemployed persons in Croatiapersons in Croatia

Accounts for roughly 3Accounts for roughly 32,6 2,6 % of Croatia’s total exports (US$% of Croatia’s total exports (US$ 2,02 2,02 billion) billion) Accounts for roughly Accounts for roughly 57,4 57,4 % of Croatia’s total % of Croatia’s total importsimports (US$ (US$ 5,86 5,86 billion) billion) 3300,,518518 companies, or 3 companies, or 33,7 3,7 % of Croatia’s total, operate in the City of % of Croatia’s total, operate in the City of

ZagrebZagreb The City of Zagreb participates in Croatian free enterprise:The City of Zagreb participates in Croatian free enterprise:

– 554 4 % of total revenues;% of total revenues;– 559,69,6% gross earnings;% gross earnings;– 3333..7 7 % of the number of businesses;% of the number of businesses;– 40,3 40,3 % of the total number of employed in free enterprise% of the total number of employed in free enterprise

Source:Komora Zagreb, I-VI 2011

66

Zagreb31%

Croatia69%

Croatia

Zagreb

In In 2008

CROATIA’S GDP: € 47.4 billion per capita: €10.682

ZAGREB’S GDP: €14.5 billion per capita: €18.544

Source: City Office for the Strategic Planning and Development of the City – Statistics Department

•In 2008, the share of the City of Zagreb in the overall GDP of the Republic of Croatia was 30.9 %, which is an increase of 0.5 % in comparison to 2007

•The initial estimate indicates that the quarterly GDP for the Republic of Croatia in the second quarter of 2011 increased in real terms by 0.8 % in comparison to the same quarter of 2010 (National Statistics Bureau)

77

8%

21%

37%17%

5%

7%

5%

Wholesale and retailcommerce, motor vehicle andmotorcycle repairManufacturing

Information andCommunication

Electricity, gas, steam and airconditioning supply

Construction

Professional, scientific andtechnical activities

Other

Source: CCE Zagreb Chamber

Structure of Zagreb` s economy based on total revenues

(I-VI 2011)

888

Structure of Zagreb` s economy based on total revenues (I-VI 2011)

8%

5%

7%

5%17% 37%

21%

Wholesale and retailcommerce, motor vehicleand motorcycle repair

Manufactoring

Information andCommunication

Electricity, gas, steam andair conditioning supply

Construction

Financial activities andInsurance

Other

Izvor: HGK Zagreb

99

• most persons employed in trade and processingmost persons employed in trade and processing industry industry

Source: City Office for the Strategic Planning and Development of the City – Statistics Department, CCE-Zagreb Chamber, National Statistics Bureau, Croatian National Bank

EMPLOYED according to the National Classification of Activities

15,6%

20,2%

7,7%

11,0%

7,3%7,8%

6,7%

9,0%

5,2%4,7% 2,2%

2,7%

Processing industry

Trade

Transportation, warehousing andcommunicationsReal estate transactions

Education

Construction

Health care and social welfare

Administration

Other public, social and educationalservicesFinancial services

Hotels and restaurants

Other

1010

City of Zagreb Budget City of Zagreb Budget for 20for 201111

€ 938,4 million (HRK 6,85 billion)€ 938,4 million (HRK 6,85 billion)

1%

7%

69%

0%

3%20%

Tax revenues

Supports

Asset revenues

Revenues generated byadministrative fees and underspecial regulations

Revenues from sales ofnonfinancial assets

Other revenues

Structure of 2011 Budget revenues

1111

Structure of 2011 Budget expenses and outlaysStructure of 2011 Budget expenses and outlays

11%

1%

4%

1%

12% 23%

32%

16%

Personnel expenses

Material expenses

Financial expenses

Susidies

Supports

Allowances to citizens andhousehold

Procurement of non-financialassets

Other expenses

Source: City Finance Office

1212

InvestmentsInvestments

Investment policyInvestment policy- Allocation of considerable funds for Allocation of considerable funds for

construction of utilities infrastructure and construction of utilities infrastructure and equipmentequipment

- Funding sources: Budget, funds from City-Funding sources: Budget, funds from City-owned companies and institutions, owned companies and institutions, international capital market, public-private international capital market, public-private partnerships and concessionspartnerships and concessions

1313

• CCredit ratingredit rating

Standard&Poor’s :Standard&Poor’s : - local currency issuer rating- local currency issuer rating

BBB-/negative/-- BBB-/negative/-- - foreign currency issuer rating- foreign currency issuer rating

BBB-/negative/-- BBB-/negative/-- Moody’s:Moody’s: - foreign currency issuer rating - foreign currency issuer rating

Baa3/stable Baa3/stable

1414

DESIGNATIONDESIGNATION € € m.m. DESIGNATIONDESIGNATION € € m.m.

1. Central Wastewater Treatment Plant1. Central Wastewater Treatment Plant 303303 10. 10. Zagreb Sports and Recreation ZoneZagreb Sports and Recreation Zone 5050

2. Solid Waste Incineration Plant - SWIP2. Solid Waste Incineration Plant - SWIP 170170 11.11. Paromlin Commercial/ Paromlin Commercial/ Hotel/Residential ComplexHotel/Residential Complex

7070

3. 3. Chemical Wastewater Treatment Plant Chemical Wastewater Treatment Plant ProjectProject

4040 12. 12. Conference Centre ProjectConference Centre Project 5252

4. 4. Jakuševec Landfill Rehabilitation Jakuševec Landfill Rehabilitation ProgrammeProgramme

5656 13. 13. Small Business Centre ProjectSmall Business Centre Project 4040

5. 5. Sava River Cascades ProjectSava River Cascades Project 750750 1414. Project to construct underground . Project to construct underground parking garages with retail, service and parking garages with retail, service and sports facilities at the secondary school sports facilities at the secondary school playground site designated as “Savska-playground site designated as “Savska-Kačićeva-Klaićeva-Kršnjavoga”Kačićeva-Klaićeva-Kršnjavoga”

5050

6. 6. Zagreb Waste Disposal and Management Zagreb Waste Disposal and Management ModelModel

1155. Projects of the Sports Facilities . Projects of the Sports Facilities Management SubsidiaryManagement Subsidiary

1010

77. Maksimir and Kajzerica Stadium . Maksimir and Kajzerica Stadium Development and Reconstruction ProjectDevelopment and Reconstruction Project

1166. URIHO – Restructuring of Disabled . URIHO – Restructuring of Disabled Persons Rehabilitation InstitutionPersons Rehabilitation Institution

3535

8. 8. ZET (public transit company) – ZET (public transit company) –

Mass transit system renewalMass transit system renewal

272272 1166. Zagreb Airport Project. Zagreb Airport Project 200200

99. City Hospital Project. City Hospital Project 200200 1177. Urban and Suburban Railway . Urban and Suburban Railway Extension ProjectExtension Project

150150

1515

City of Zagreb Central Wastewater Treatment City of Zagreb Central Wastewater Treatment Plant and accompanying infrastructure facilitiesPlant and accompanying infrastructure facilities

Financing model – BOT modelFinancing model – BOT model The concession granted to ZOV d.o.o. The concession granted to ZOV d.o.o.

includes the overall design and includes the overall design and construction of the Plant and infrastructure construction of the Plant and infrastructure facilities, the financing of the Project and facilities, the financing of the Project and the operation of the Plant until 2028, when the operation of the Plant until 2028, when it will be transferred to the City for it will be transferred to the City for operation.operation.

Construction works commenced in July Construction works commenced in July 2002; the mechanical component of the 2002; the mechanical component of the Plant was put in operation in March 2004, Plant was put in operation in March 2004, while the last (fourth) stage of biological while the last (fourth) stage of biological and sludge treatment commenced in and sludge treatment commenced in September 2007; the Homeland Bridge September 2007; the Homeland Bridge was officially opened in May 2007.was officially opened in May 2007.

Project completion will depend on the Project completion will depend on the settlement of land tenure and use rights settlement of land tenure and use rights disputes.disputes.

Approximately 9Approximately 966% of the project has been % of the project has been completed.completed.

Estimated investment value: €Estimated investment value: €303303 million million

1616

Solid Waste Incineration Plant - SWIPSolid Waste Incineration Plant - SWIP

The purpose of constructing the SWIP is to treat municipal waste by incineration, The purpose of constructing the SWIP is to treat municipal waste by incineration, including the recycling of energy and sludge from the Central Waste Water Treatment including the recycling of energy and sludge from the Central Waste Water Treatment Plant. Plant.

The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the construction site for the SWIP, right next to the CWWTP.construction site for the SWIP, right next to the CWWTP.

The relevant Ministry issued a ruling whereby the intended WIP Project was assessed The relevant Ministry issued a ruling whereby the intended WIP Project was assessed as environment-friendly, subject to the application of environmental protection as environment-friendly, subject to the application of environmental protection measures and the environment status monitoring programme.measures and the environment status monitoring programme.

The documentation required to secure a location permit has been drafted. Efforts are The documentation required to secure a location permit has been drafted. Efforts are being made to align the existing documents with new legislative requirements, in being made to align the existing documents with new legislative requirements, in particular, with the new Physical Planning and Constructparticular, with the new Physical Planning and Constructiion Act (Narodne novine, no. on Act (Narodne novine, no. 76/07).76/07).

The Project is nominated for funding from the EU's Structural FundsThe Project is nominated for funding from the EU's Structural Funds The total investment value is estimated at The total investment value is estimated at €170 million.€170 million.

1717

Chemical Wastewater Treatment Plant Chemical Wastewater Treatment Plant ProjectProject

The Croatian Government, at its session held on 24 June 2010, issued The Croatian Government, at its session held on 24 June 2010, issued the Decision on Designation of Sensitive Areas (as published in the Decision on Designation of Sensitive Areas (as published in Croatia’s official journal, Croatia’s official journal, Narodne novineNarodne novine, no. 81/10) on which basis , no. 81/10) on which basis the Danube River’s entire drainage basin was proclaimed a sensitive the Danube River’s entire drainage basin was proclaimed a sensitive area.area.

On 30 June 2010, the Ministry of Regional Development, Forestry and On 30 June 2010, the Ministry of Regional Development, Forestry and Water Management issued the Rules on Threshold Values for Water Management issued the Rules on Threshold Values for Wastewater Emission (Wastewater Emission (Narodne novineNarodne novine, no. 87/10) which stipulate that , no. 87/10) which stipulate that prior to release into waters in sensitive areas, municipal wastewater prior to release into waters in sensitive areas, municipal wastewater must be treated at the third degree of purification for release from must be treated at the third degree of purification for release from agglomerations with loads exceeding 10,000 ES.agglomerations with loads exceeding 10,000 ES.

Therefore, in compliance with these new regulations, and in the Therefore, in compliance with these new regulations, and in the interest of protecting the Black Sea, a higher (third) degree of interest of protecting the Black Sea, a higher (third) degree of wastewater treatment must be secured by 1 January 2016.wastewater treatment must be secured by 1 January 2016.

The Project is nominated for funding from the EU's Structural FundsThe Project is nominated for funding from the EU's Structural Funds The value of this investment has been estimated at € The value of this investment has been estimated at € 4040 million. million.

1818

Maksimir and Kajzerica Stadium Maksimir and Kajzerica Stadium Development and Reconstruction ProjectDevelopment and Reconstruction Project

The Project is being implemented as a public-The Project is being implemented as a public-private partnership (PPP) in compliance with private partnership (PPP) in compliance with the Public-Private Partnership Contracting the Public-Private Partnership Contracting Guidelines.Guidelines.

The Executive Council has adopted a The Executive Council has adopted a programme that served as a basis for programme that served as a basis for conducting a survey-based open invited conducting a survey-based open invited competition for the preparation of a competition for the preparation of a conceptual urban and architectural design for conceptual urban and architectural design for the City Stadium at the Kajzerica location.the City Stadium at the Kajzerica location.

The City Assembly has rejected the proposal The City Assembly has rejected the proposal to call a referendum on whether to to call a referendum on whether to reconstruct the Maksimir Stadium or to build reconstruct the Maksimir Stadium or to build a new one at the Kajzerica site.a new one at the Kajzerica site.

The value of this investment will be known The value of this investment will be known once a private partner is selected.once a private partner is selected.

1919

ZET – Mass Tranit System Renewal ProgrammeZET – Mass Tranit System Renewal Programme

The City of Zagreb Tramcar Fleet Renewal The City of Zagreb Tramcar Fleet Renewal Programme provides for the following Programme provides for the following projects :projects :

- Procurement of 70 low-floor tramcars;- Procurement of 70 low-floor tramcars;- Overhaul and modernisation of 50 tramcars - Overhaul and modernisation of 50 tramcars TMK 301;TMK 301;- Reconstruction and modernisation of the - Reconstruction and modernisation of the tram depot at Blato in Zagreb;tram depot at Blato in Zagreb;- New fare system; and - New fare system; and - Transit control and management system.- Transit control and management system.

70 tramcars have been procured from and 70 tramcars have been procured from and supplied by the CROTRAM consortium.supplied by the CROTRAM consortium.

The production of 70 new low-floor tramcars The production of 70 new low-floor tramcars was contracted on 18 July 2007, and a total was contracted on 18 July 2007, and a total of of 70 70 tramcars has already been delivered.tramcars has already been delivered.

The new public transit control and The new public transit control and management system was launched on 5 management system was launched on 5 September 2008.September 2008.

Two short low-floor tram TKM 2300 were put Two short low-floor tram TKM 2300 were put into service since 2009into service since 2009..

The value of this investment has been The value of this investment has been estimated at € 272 million.estimated at € 272 million.

2020

Jakuševec Landfill Rehabilitation ProgrammeJakuševec Landfill Rehabilitation Programme

On 18 November 1998, a Loan On 18 November 1998, a Loan Agreement was concluded between Agreement was concluded between the European Bank for Reconstruction the European Bank for Reconstruction and Development (EBRD) and ZGOS, a and Development (EBRD) and ZGOS, a City-owned company, to facilitate the City-owned company, to facilitate the rehabilitation of the Prudinec / rehabilitation of the Prudinec / Jakuševec Landfill.Jakuševec Landfill.

Investment value: €56 millionInvestment value: €56 million Currently, within the framework of the Currently, within the framework of the

Jakuševec/Prudinec landfill, besides Jakuševec/Prudinec landfill, besides the waste disposal site there are:the waste disposal site there are:– Construction waste recycling Construction waste recycling

installation (350,000 t/yr.),installation (350,000 t/yr.),– Scrap metal yard (over 3,000 t/yr.),Scrap metal yard (over 3,000 t/yr.),– Discarded tyre yard (over 1,000 t/yr.).Discarded tyre yard (over 1,000 t/yr.).

2121

Jakuševec Landfill Rehabilitation ProgrammeJakuševec Landfill Rehabilitation Programme

The Prudinec waste disposal site The Prudinec waste disposal site rehabilitation project at Jakuševec is rehabilitation project at Jakuševec is complete. All works broken down into complete. All works broken down into packets have been assumed by the Investor.packets have been assumed by the Investor.

The value of the investment (Rehabilitation The value of the investment (Rehabilitation Project) is €56 million.Project) is €56 million.

Currently the principal construction works Currently the principal construction works and management and maintenance of and management and maintenance of installations at the waste disposal site are installations at the waste disposal site are under way.under way.

The contract governing rendering of The contract governing rendering of principal works and management of principal works and management of installations at the Jakuševec waste disposal installations at the Jakuševec waste disposal site was concluded on 31 May 2007. The site was concluded on 31 May 2007. The completion deadline for all works is 31 completion deadline for all works is 31 December 2011.December 2011.

Thus far 77% of the contract has been Thus far 77% of the contract has been completed, at a value of HRK 82,434,633.44completed, at a value of HRK 82,434,633.44..

2222

Sava River Cascades ProjectSava River Cascades Project

The objective of this project is to develop The objective of this project is to develop facilities that would enable power facilities that would enable power generation, stabilise the City’s water generation, stabilise the City’s water supply system, improve the utilisation of supply system, improve the utilisation of land in suburban areas for agricultural, land in suburban areas for agricultural, housing development and other housing development and other purposes and provide defence against purposes and provide defence against flood waters from the Sava River.flood waters from the Sava River.

The PreThe Pre--feasibility Study for the feasibility Study for the regulation and use of the Sava River regulation and use of the Sava River from the Slovenian border to Rugvica from the Slovenian border to Rugvica has been prepared, as has the Feasibility has been prepared, as has the Feasibility Study for theStudy for the Podsused Hydroelectric Podsused Hydroelectric Plant.Plant.

Estimated investment value: €750 millionEstimated investment value: €750 million

2323

City Hospital ProjectCity Hospital Project

The construction of a new municipal The construction of a new municipal hospital commenced in 1986 at the Blato hospital commenced in 1986 at the Blato site.site.

Construction discontinued in 1993, and in Construction discontinued in 1993, and in 1998 the Croatian Government made a 1998 the Croatian Government made a decision to approve the Programme to decision to approve the Programme to Resume the Construction of the University Resume the Construction of the University Hospital Complex.Hospital Complex.

The program to convert the Zagreb The program to convert the Zagreb University Hospital complex should contain University Hospital complex should contain three spatial and functional components :three spatial and functional components :- Health-care programme - Health-care programme - Relocation programme for certain - Relocation programme for certain hospitals hospitals - Commercial programme.- Commercial programme.

In October 2007, the City decided to In October 2007, the City decided to proceed withproceed with construction, and an construction, and an agreement between the City and the agreement between the City and the Croatian Government is being drafted.Croatian Government is being drafted.

Estimated investment value: €200 millionEstimated investment value: €200 million

2424

Zagreb Waste Disposal and Management Zagreb Waste Disposal and Management ModelModel

The Waste Management Program was The Waste Management Program was prepared by Institut građevinarstva Hrvatske prepared by Institut građevinarstva Hrvatske d.d.d.d. ( (Croatian Civil Engineering Institute Inc.) Croatian Civil Engineering Institute Inc.) in 2006.in 2006.

In 2007, the Republic of Croatia Waste In 2007, the Republic of Croatia Waste Management Plan (Narodne novine, no. Management Plan (Narodne novine, no. 85/07) was adopted, based on draft plans for 85/07) was adopted, based on draft plans for all counties and the City of Zagreb.all counties and the City of Zagreb.

The City of Zagreb Waste Management Plan The City of Zagreb Waste Management Plan has been prepared and made available to the has been prepared and made available to the public for inspection from 10 July to 15 public for inspection from 10 July to 15 September 2009.September 2009.

The Contract for the Preparation of the The Contract for the Preparation of the Strategic Assessment of the Draft Waste Strategic Assessment of the Draft Waste Management Plan was signed on 28 March Management Plan was signed on 28 March 2011.2011.

2525

Zagreb Sports and Recreation ZoneZagreb Sports and Recreation Zone

Project implementation commenced Project implementation commenced according to the Conceptual Programme according to the Conceptual Programme and Urban Planning Design for the and Urban Planning Design for the Zagreb Sports and Recreation Zone, as Zagreb Sports and Recreation Zone, as approved by the City of Zagreb Executive approved by the City of Zagreb Executive Council.Council.

The location selected for the The location selected for the implementation of this projectimplementation of this project is a site is a site west of the unfinished Zagreb University west of the unfinished Zagreb University Hospital in Novi Zagreb, at the Blato Hospital in Novi Zagreb, at the Blato location.location.

A Letter of Intent has been signed A Letter of Intent has been signed between the City and the national between the City and the national petroleum company INA-Industrija nafte petroleum company INA-Industrija nafte d.d. to implement this project.d.d. to implement this project.

A company - Terme Zagreb d.o.o. – has A company - Terme Zagreb d.o.o. – has been incorporated, with the City of Zagreb been incorporated, with the City of Zagreb and INA as its shareholders.and INA as its shareholders.

The Project is nominated for funding from The Project is nominated for funding from the EU's Structural Fundsthe EU's Structural Funds

Estimated investment value: €50 millionEstimated investment value: €50 million

2626

Paromlin Commercial/Hotel/Residential Paromlin Commercial/Hotel/Residential ComplexComplex

Exceptionally valuable and attractive site in Exceptionally valuable and attractive site in the downtown area.the downtown area.

The International Architectural Research The International Architectural Research and Survey Competition for Paromlin and Survey Competition for Paromlin was was conducted, the jury selected and awarded 3 conducted, the jury selected and awarded 3 works.works.

Property rights issues are currently being Property rights issues are currently being resolved.resolved.

Estimated investment value: €70 millionEstimated investment value: €70 million

2727

Conference Centre ProjectConference Centre Project

A multi-purpose centre would greatly spur A multi-purpose centre would greatly spur the development of conference tourism.the development of conference tourism.

In mid-2005, a general survey-based In mid-2005, a general survey-based competition was announced for a competition was announced for a conceptual urban and architectural design conceptual urban and architectural design for the site between Pierottijeva, Jukićeva, for the site between Pierottijeva, Jukićeva, Savska and Izidora Kršnjavoga streetsSavska and Izidora Kršnjavoga streets

The jury proclaimed the tender a success. The jury proclaimed the tender a success. The award-winning works were The award-winning works were purchased and can be used as a basis for purchased and can be used as a basis for further study and elaboration of the further study and elaboration of the project at this site.project at this site.

The drafting of project documentation is in The drafting of project documentation is in progressprogress

The Project is nominated for funding from The Project is nominated for funding from the EU's Structural Fundsthe EU's Structural Funds

Estimated investmentEstimated investment value:€value:€5252 million. million.

2828

Small Business CentreSmall Business Centre

• The project has been planned at the Lanište- Blato site along Jadranska avenue.

• A competition is underway to develop an an urban and architectural design for small- business, municipal and accompanying facilities in the Small-Business Centre (small business learning centre with facilities for theoretical studies and practical learning, business premises, a multi-purpuse hall and parking garage). • The Project is nominated for funding from the EU's Structural Funds• Estimated investment value: €40 millionEstimated investment value: €40 million

2929

Project to construct underground parkingProject to construct underground parking garages garages with retail, service and sports facilities at the with retail, service and sports facilities at the

secondary school playground site designated as secondary school playground site designated as “Savska-Kačićeva-Klaićeva-Kršnjavoga“Savska-Kačićeva-Klaićeva-Kršnjavoga””

•According to plans, the Project should be carried forward with the application of the public-private partnership (PPP) model, in compliance with the Public-Private Partnership Act• The estimated construction cost is €50 million•The project foresees the landscaping of the secondary school playground, construction of a basement garage with service facilities and a connection to the Children’s Hospital in Klaićeva street by underground corridor, and construction of a gymnasium, youth centre, transformer station and tramway rectifier station.

3030

Projects of the Sports Facilities Projects of the Sports Facilities Management SubsidiaryManagement Subsidiary

The facilities of the SFMS are used for sports The facilities of the SFMS are used for sports and recreation activitiesand recreation activities

Sljeme Medvednica (hotel and skiing facilities)Sljeme Medvednica (hotel and skiing facilities) Jarun (sports and recreation centre)Jarun (sports and recreation centre) Hipodrom Zagreb (hippodrome)Hipodrom Zagreb (hippodrome) Mladost (sports and recreation centre)Mladost (sports and recreation centre) Šalata (sports and recreation centre)Šalata (sports and recreation centre) TC Maksimir (tennis centre)TC Maksimir (tennis centre) Autokamp Jarun (motor camp)Autokamp Jarun (motor camp) Estimated value of ongoing investments in Estimated value of ongoing investments in

these facilities: €10 million.these facilities: €10 million.

3131

URIHO – Programme to Restructure the URIHO – Programme to Restructure the Disabled Persons Rehabilitation InstitutionDisabled Persons Rehabilitation Institution

URIHO is an institution for the rehabilitation of URIHO is an institution for the rehabilitation of persons with disability through their occupational persons with disability through their occupational rehabilitation and employment. It primarily rehabilitation and employment. It primarily employs disabled persons, who form over 50% employs disabled persons, who form over 50% of its total workforce. of its total workforce.

There are plans to construct a There are plans to construct a manufacturing/management complex, manufacturing/management complex, professional rehabilitation facility, sports hall and professional rehabilitation facility, sports hall and centre for the physically disabled at another site centre for the physically disabled at another site (Kajzerica) covering a surface of 35,000 m²(Kajzerica) covering a surface of 35,000 m²

The tender for a preliminary architectural and The tender for a preliminary architectural and urban planning design was conducted in July urban planning design was conducted in July 2008. The project submitted by the NOP 2008. The project submitted by the NOP STUDIO d.o.o. design team was selected. The STUDIO d.o.o. design team was selected. The process to secure the site permit is currently process to secure the site permit is currently under wayunder way

Estimated investment value: Estimated investment value: €€11 million11 million

3232

Zagreb Airport ProjectZagreb Airport Project

• A joint project by the RoC Government and the City A joint project by the RoC Government and the City of Zagreb. of Zagreb.

• The RoC’s share in Zagreb Airport Ltd. accounts for The RoC’s share in Zagreb Airport Ltd. accounts for 55% of its capital, with the City of Zagreb holding 55% of its capital, with the City of Zagreb holding 35%, and the City of Velika Gorica and the Zagreb 35%, and the City of Velika Gorica and the Zagreb County 5% of the company’s capital each.County 5% of the company’s capital each.

• On 14th February 2011 the Agency has issued On 14th February 2011 the Agency has issued approval to the Ministry of the Sea, Transport and approval to the Ministry of the Sea, Transport and Infrastructure for implementation of the project for Infrastructure for implementation of the project for construction of the New Zagreb Airport Terminal construction of the New Zagreb Airport Terminal

• The Ministry of the Sea, Transportation and The Ministry of the Sea, Transportation and Infrastructure opened a tender on 18 February 2011 Infrastructure opened a tender on 18 February 2011 for Construction of the New Passenger Terminal at for Construction of the New Passenger Terminal at the Zagreb Airport, which also entails management the Zagreb Airport, which also entails management of the existing and newly-constructed terminals at of the existing and newly-constructed terminals at the Zagreb Airport and the accompanying the Zagreb Airport and the accompanying infrastructureinfrastructure

• 10 proposals were received in the first stage of the 10 proposals were received in the first stage of the tender and, after their analysis, it will be established tender and, after their analysis, it will be established which tenderers fail to meet the specified which tenderers fail to meet the specified requirements.requirements.

• The second round of tendering with an invitation to The second round of tendering with an invitation to qualified candidates to submit financial bids is in qualified candidates to submit financial bids is in progress.progress.

• The value of this investment has been estimated at The value of this investment has been estimated at €€2200 million00 million..

3333

Joint projects byJoint projects bythe Republic of Croatia and the the Republic of Croatia and the

City of ZagrebCity of Zagreb In In compliance with the City of Zagreb Guidelines on Economic compliance with the City of Zagreb Guidelines on Economic

Recovery and Protection of Living Standards, the following Recovery and Protection of Living Standards, the following investments have been planned:investments have been planned:- Zagreb Thermal SpaZagreb Thermal Spa- University HospitalUniversity Hospital- Music AcademyMusic Academy- Sava River RegulationSava River Regulation- Zagreb AirportZagreb Airport- Student dormitoriesStudent dormitories- Schools and studios (Vlaška Street)Schools and studios (Vlaška Street)

3434

City-owned companiesCity-owned companies

The basic purpose of City-owned companies is to permanently The basic purpose of City-owned companies is to permanently provide quality vital public services of interest to natural and legal provide quality vital public services of interest to natural and legal persons.persons.

3535

II The City of Zagreb holds: 1. 100% share in: - Zagrebački holding d.o.o. (Zagreb Holding Ltd.) (the Holding company includes 18 subsidiaries)

- Razvojna agencija Zagreb –TPZ d.o.o. (Development Agency Zagreb – TPZ Ltd.) 2. Shares in the following companies: - Terme Zagreb d.o.o. (Zagreb Thermal Spa Ltd.) - 50% - APIS IT d.o.o. (IT Support Agency Ltd.) - 49% - Vodoprivreda Zagreb d.d. (Water Mgmt Inc.) - 36,13% - Zračna luka Zagreb d.o.o. (Zagreb Airport Ltd.) - 35%

- BICRO BIOCENTAR d.o.o. – 13%

Ownership structureOwnership structure

3636

IIII Zagrebački holding d.o.o. holds: 1. Shares in the following companies:

- Gradska plinara Zagreb d.o.o. – 100 % - Gradska plinara Zagreb – Opskrba d.o.o. (Gas Supply Co. Ltd.) -100% - Zagreb arena d.o.o. za usluge (Zagreb Arena Ltd.) - 100% - Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Ltd.) – 100% - Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) – 51%

2. Founder’s rights in the following institution: - Gradska ljekarna Zagreb (Zagreb Municipal Pharmacies)

III Manages sports facilities owned by the City of Zagreb.

3737

ManagementManagement

General meetings of companies Supervisory boards Managements boards

Reporting and monitoring operationsReporting and monitoring operations

Supervisory boards – quarterly Mayor and City Assembly - semi-annually and annually Monitoring operations:

• analysis of financial statements and gathering information on performance, assets and liabilities• analysis of operating plans and alignment with macroeconomic policy guidelines and the City’s development projects• service quality

3838

Performance Performance Jan. – Dec.Jan. – Dec. 20 201010

Zagrebački holding d.o.o.:

Total revenues € 515.800.195

Total expenses € 582.889.227

Loss after tax € 67.772.267

Consolidated financial results of the

Zagrebački holding Group:

Total revenues € 751.819.721

Total expenses € 814.745.315

Loss after tax € 64.431.729

3939

Holding’s subsidiaries:Holding’s subsidiaries:1.1. AGM (publishing and bookshops)AGM (publishing and bookshops)2.2. Autobusni kolodvor (bus terminal)Autobusni kolodvor (bus terminal)3.3. Čistoća (public sanitation)Čistoća (public sanitation)4.4. Gradska groblja (municipal cemeteries)Gradska groblja (municipal cemeteries)5.5. Gradsko stambeno komunalno Gradsko stambeno komunalno

gospodarstvo (housing and utilities gospodarstvo (housing and utilities management)management)

6.6. Robni terminali Zagreb (commodity Robni terminali Zagreb (commodity terminals)terminals)

7.7. Stanogradnja (housing construction)Stanogradnja (housing construction)8.8. Tržnice Zagreb (green markets)Tržnice Zagreb (green markets)9.9. Upravljanje sportskim objektima (sports Upravljanje sportskim objektima (sports

facility management)facility management)10.10. Vladimir Nazor (youth holidays)Vladimir Nazor (youth holidays)11.11. Vodoopskrba i odvodnja (water supply Vodoopskrba i odvodnja (water supply

and sewage)and sewage)12.12. ZagrebparkingZagrebparking13.13. Zagrebačke ceste (road management)Zagrebačke ceste (road management)14.14. Zagrebački digitalni grad (IT)Zagrebački digitalni grad (IT)15.15. Zagrebački električni tramvaj (mass Zagrebački električni tramvaj (mass

transit)transit)16.16. Zagrebački velesajam (trade fair)Zagrebački velesajam (trade fair)17.17. ZGOS (waste management)ZGOS (waste management)18.18. Zrinjevac (landscaping)Zrinjevac (landscaping)

1.1. Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%2.2. Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%3.3. Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%4.4. Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co.

Ltd.) - 100 %Ltd.) - 100 %5.5. Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%

1.1. TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)

2.2. APIS IT d.o.o. (IT Support Agency Ltd. - 49%)APIS IT d.o.o. (IT Support Agency Ltd. - 49%)

3.3. VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)

4.4. ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)

5.5. BICRO BIOCENTAR d.o.o. (13%)BICRO BIOCENTAR d.o.o. (13%)

Holds founder’s rights in Holds founder’s rights in the following institution:the following institution:

Gradska ljekarna Zagreb Gradska ljekarna Zagreb (Municipal Pharmacies)(Municipal Pharmacies)

Manages:Manages:Sports facilities owned by the Sports facilities owned by the

City of ZagrebCity of Zagreb

11. RAZVOJNA AGENCIJA ZAGREB - TPZ . RAZVOJNA AGENCIJA ZAGREB - TPZ d.o.o. (Zagreb Development Agency Ltd.)d.o.o. (Zagreb Development Agency Ltd.)

City of Zagreb holds 100% shares in City of Zagreb holds 100% shares in following companiesfollowing companies ::

City of Zagreb holds certain shares in the following City of Zagreb holds certain shares in the following companes:companes:

Companies in which Holding has sharesCompanies in which Holding has shares

2. ZAGREBAČKI HOLDING d.o.o. (Zagreb 2. ZAGREBAČKI HOLDING d.o.o. (Zagreb Holding Ltd.)Holding Ltd.)

4040

Administrative and Legal Administrative and Legal Department Department

approves economic activity by natural and legal persons as sole approves economic activity by natural and legal persons as sole traders traders

approves cottage industry and secondary occupations, and also approves cottage industry and secondary occupations, and also individual tourism services rendered by citizens individual tourism services rendered by citizens

issues certificates testifying to fulfilment of minimum technical and issues certificates testifying to fulfilment of minimum technical and other criteria for economic activities when mandated by lawother criteria for economic activities when mandated by law

conducts procedures and issues approvals for research and conducts procedures and issues approvals for research and exploitation of industrial-grade stone, construction sand and gravel exploitation of industrial-grade stone, construction sand and gravel and brick and tile clayand brick and tile clay

compiles draft resolutions concerning differing work hours for compiles draft resolutions concerning differing work hours for individual hospitality establishmentsindividual hospitality establishments

4141

Organisational chartOrganisational chart

ADMINISTRATIVE AND LEGAL DEPARTMENT

SOLE TRADERSHIP REGISTER UNIT

UNIT IN CHARGE OF SETTING MINIMUM TECHNICALAND OTHER CRITERIA FOR ECONOMIC ACTIVITY

SUSEDGRAD LOCAL ADMINISTRATIVE-LEGAL UNIT

SESVETE LOCAL ADMINISTRATIVE-LEGAL UNIT

4242

Roughly 15.515 sole trades, or 17.4% of the Roughly 15.515 sole trades, or 17.4% of the national total, operate in the Citynational total, operate in the City

Sole trades in the City of ZagrebSole trades in the City of Zagreb

17,4%

82,6%

City of Zagreb

Other counties

Source: Ministry of the Economy, Labour and Entrepreneurship

Central Sole Tradership Register

4343

Structure of sole trades based on Structure of sole trades based on National Classification in 2007National Classification in 2007

ACTIVITYACTIVITY No. of sole No. of sole traderstraders %%

INDEXINDEX

June/JanuaryJune/January

Retail commerceRetail commerce 3.5323.532 22,822,8 74,874,8

HospitalityHospitality 1.9811.981 12,812,8 96,896,8

ConstructionConstruction 1.4951.495 9,79,7 94,694,6

TransportationTransportation 1.5781.578 10,210,2 100,7100,7

Hair, cosmetic and pedicure salonsHair, cosmetic and pedicure salons 1.2661.266 8,28,2 100,9100,9

Textile and garment manufacturingTextile and garment manufacturing 399399 2,62,6 99,599,5

ITIT 363363 2,32,3 100,8100,8

Accounting and bookkeepingAccounting and bookkeeping 352352 2,32,3 100,0100,0

OtherOther 4.5494.549 29,129,1

TOTALTOTAL 15.51515.515 100,0100,0 98,498,4

Status: as at October 2011

4444

12,9%

2,3%

2,6%

2,4%

28,2% 23,6 %

9,7%10,2%

8,1%

Retail

Hospitality

Construction

Transport

Hair, cosmetic & pedicure salons

Textile and garment manufacturing

IT

Accounting and bookkeeping

Other

STRUCTURE OF SOLE TRADES

based on National Classification of Activities, 2007

Source: Sole Tradership Register of the City Office of the Economy, Labour and Entrepreneurship

Sole Tradership Register Unit and Sesvete and Susedgrad Local Administrative-Legal Units

4545

Minimum technical criteria for Minimum technical criteria for economic activitieseconomic activities

Certificates are issued for economic activities in Certificates are issued for economic activities in the following fields:the following fields:

• hospitality serviceshospitality services• hospitality establishmentshospitality establishments• accommodation facilities accommodation facilities

• tourism services, and tourism services, and • retail commerceretail commerce

4646

Development incentivesDevelopment incentivesfor crafts, trades and SMEsfor crafts, trades and SMEs

The Crafts, Trades and SMEs Development Incentive The Crafts, Trades and SMEs Development Incentive Programme was adopted in September 2000.Programme was adopted in September 2000.

Incentive measures and activities include:Incentive measures and activities include:

• Allocation of incentive funds;Allocation of incentive funds;

• Development of business infrastructure through Development of business infrastructure through institutional development incentive networks.institutional development incentive networks.

4747

1. 1. Allocation of incentive funds Allocation of incentive funds (2000 - 20(2000 - 201010))

Implemented through:Implemented through:

1.1 Loans to businesses1.1 Loans to businesses

1.2 Subsidizing a portion of interest on business loans1.2 Subsidizing a portion of interest on business loans

1.3 Supports to sole traders1.3 Supports to sole traders

1.4 Supports to innovator1.4 Supports to innovator

1.5 Other supports1.5 Other supports

4848

2. 2. Development of business Development of business infrastructureinfrastructure

2.1 2.1 Development Agency Zagreb - TPZ Ltd.Development Agency Zagreb - TPZ Ltd.

Projects and activities: Projects and activities:

– Technical and technological processing and preparation of Technical and technological processing and preparation of inventions for use by businesses;inventions for use by businesses;

– Education of already established businesses and start-ups at Education of already established businesses and start-ups at organized seminars;organized seminars;

– Development of operating and investment plans for businesses;Development of operating and investment plans for businesses;

– Consulting services for introduction of systems of quality and/or Consulting services for introduction of systems of quality and/or environmental management - ISO 9001 and 14001;environmental management - ISO 9001 and 14001;

– Issuing guarantees for small business loans;Issuing guarantees for small business loans;

– Development of economic projects and studies, development and Development of economic projects and studies, development and management of projects financed by EU funds, etc.management of projects financed by EU funds, etc.

4949

2.2 2.2 Business zonesBusiness zones

The City of Zagreb Business Zone Development Programme was The City of Zagreb Business Zone Development Programme was adopted in 2005.adopted in 2005.

2.3 Clusters2.3 Clusters

Launch of the “Clusters for Competitive Products” project; Launch of the “Clusters for Competitive Products” project;

Preparation of a study for the Vehicles, Machine-Tools and Tools Preparation of a study for the Vehicles, Machine-Tools and Tools Cluster;Cluster;

To date, a total of To date, a total of € 109.845,45 € 109.845,45 has been spent for the implementation has been spent for the implementation of the project.of the project.

5050

Structure of funds spent to implement Programme Structure of funds spent to implement Programme incentive measures and incentive measures and activitiesactivities

((September 2000 –September 2000 – June 2011 June 2011))

Allocation of incentive funds€ 25.391.050,25

79%

Organisation of business

infrastructure€ 6.784.419,09

21%

€ € 32.176.554.2332.176.554.23

5151

TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME INCENTIVE MEASURES AND ACTIVITIESINCENTIVE MEASURES AND ACTIVITIES

(September 2000 – (September 2000 – June 2011June 2011))In €

Allocation of incentive fundsDeposits with financial institutions 7.282.396,70 1.171.692,88Subsidies for a portion of interest 5.321.411,38 4.126.461,68Supports to sole traders 3.142.571,16Supports to innovators 685.814,43Intervention funds to entrepreneurs 2.648.378,49Other supports 1.013.408,43Total: 20.093.980,59 5.298.154,56Business infrastructure developmentDevelopment Agency Zagreb – TPZ Ltd. - business premises 4.465.826,43 - operating costs, projects and activities 1.590.196,48 401.569,80 - regional security instruments 88.148,19 88.148,19“Clusters for Competitive Products” project 150.529,99Total: 6.294.701,09 489.717,99Overall total: 26.388.681,68 5.787.872,55Overall total (City and ministries): 32.176.554,23

Labour DepartmentLabour Department

• • registers trade union federations and employer associations active inregisters trade union federations and employer associations active in the City of Zagrebthe City of Zagreb•• registers employment contracts for merchant marines and labourers onregisters employment contracts for merchant marines and labourers on maritime fishing vessels concluded by employers with registered headmaritime fishing vessels concluded by employers with registered head office in the City of Zagreboffice in the City of Zagreb• • records collective agreements applicable in the City of Zagrebrecords collective agreements applicable in the City of Zagreb• • issues certificates testifying to family status and certificates of supportissues certificates testifying to family status and certificates of support for citizens working abroadfor citizens working abroad•• issues work service record booksissues work service record books•• enters changes in data and new data in work service record books enters changes in data and new data in work service record books •• receives work service record books for safekeeping, maintains them andreceives work service record books for safekeeping, maintains them and releases them at the request of authorised parties releases them at the request of authorised parties •• issues certificates testifying to the facts on which are the basis of officialissues certificates testifying to the facts on which are the basis of official recordsrecords

53535353

Zagreb as a tourist destinationZagreb as a tourist destination

as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals and 2% tourist bednights in Croatia and 2% tourist bednights in Croatia

the total number of tourist arrivals in Zagreb in 20the total number of tourist arrivals in Zagreb in 201010 was 6 was 666,10666,106, and 4, and 488.85488.854 (7 (733%) were foreign %) were foreign guests. The total number of recorded bednights is 1,0guests. The total number of recorded bednights is 1,085.59785.597, of which , of which 801.041801.041 (7 (744%) accounted for %) accounted for foreign visitors.foreign visitors.

dduring the first uring the first 99 months of 2011, the total number of tourist arrivals increased by months of 2011, the total number of tourist arrivals increased by 1010% while % while tourist bed-nights grew by tourist bed-nights grew by 88%. Foreign tourists arrivals rose by 1%. Foreign tourists arrivals rose by 133% and foreign tourist bed-% and foreign tourist bed-nights went up by nights went up by 99% over the same period in 2010.% over the same period in 2010.

COMPARISON OF RESULTS RECORDED IN THE Jan.-COMPARISON OF RESULTS RECORDED IN THE Jan.-SeptSept. 2009 and Jan.- . 2009 and Jan.- DecDec. 2010 . 2010 PERIODSPERIODS::

Jan.–Jan.–DecDec. 20. 201010 No. of tourist arrivalsNo. of tourist arrivals 666.106 ( + 5% in comparison to 2009.)666.106 ( + 5% in comparison to 2009.) - of these foreign- of these foreign 4488.854 ( + 8 % in comparison to 2009.)88.854 ( + 8 % in comparison to 2009.) No. of tourist bednights No. of tourist bednights 1.085.597 (+ 3% in comparison to 2009.) 1.085.597 (+ 3% in comparison to 2009.) - of these foreign - of these foreign 801.041 ( + 5,6 % in comparison to 2009.)801.041 ( + 5,6 % in comparison to 2009.)

Jan.–Jan.– Sept Sept. 201. 20111 No. of tourist arrivalsNo. of tourist arrivals 520.559 520.559 (+(+ 10 10%% in comparison to 2010. in comparison to 2010.)) - of these foreign- of these foreign 418.252 418.252 ((++ 13 13%% in comparison to 2010. in comparison to 2010.)) No. of tourist bednights No. of tourist bednights 878.054878.054 (+(+ 8 8%% in comparison to 2010. in comparison to 2010.)) - of these foreign- of these foreign 690.046690.046 ( (++ 9 9%% in comparison to 2010. in comparison to 2010.))

Source: City Strategic Planning and Urban Development Office – Statistics Department

54545454

Tourists arrivals and bednights 2002–2010 Tourists arrivals and bednights 2002–2010

2010. godina

•in 2010 in comparison to 2009 ,growth in tourist arrivals of 5% and bednights of 3% was noted. During the period under observation, growth in the number of foreign tourist arrivals was recorded (8%).

Source: City Strategic Planning and Urban Development Office – Statistics Department

55555555

Accommodation capacity in the City of Zagreb

The City of Zagreb has a total of 61 accommodation units, of which 43 are hotels

The total number of beds is 11.888 and they are distributed according to the following types of accommodation capacity:

- hotels 11,356- hostels 760

- inns 66- dorms and dormitories 2.747- rooms for rent 6.829 - other collective accomodation 867- private accommodation 532

•average number of bednights per arrival in the Jan.- Aug. 2011 period: 1.6

Structure of hotel accommodation capacity of the City of Zagreb by category (number of beds)

Since approximately 60% of hotel beds are in higher-category hotels (4* and 5*), Zagreb is characterized as a city with a predominantly high-quality hotel product.

Source: City Strategic Planning and Urban Development Office – Statistics Department

56565656

Estimated tourist spending in the City of Zagreb in 2009, Tourism Institute

Context for the development of the City of Zagreb as a tourist destination

The City of Zagreb investment policy directly impacts the development of tourism through implementation of the following capital projects:

Zagreb Airport ProjectConference Center ProjectZagreb Sports and Recreation Zone Paromlin Hotel/Residential Complex

Strategic recommendations for tourism development in the City of Zagreb*:The focus of tourism development will be based on 3 key products:

1). Business and Culture, with events2). Tours and Brief Vacations3). Cuisine/Shopping and Special Interests

Tourist spending in the City of Zagreb in 2009

TOURIST SPENDING IN ZAGREB IN 2009

€ 307,307 million

Foreign touristspending

€ 207,578 million

National tourist spending€ 99,729

5757

Republic of CroatiaCity of ZagrebCity Office for Economy, Labour and EntrepreneurshipTrg S. Radića 1Phone: +385 1 610 1194, 610 1102Fax: +385 1 610 1499, 610 1077E-mail: gospodarstvo@zagreb.hrURL: http://www. zagreb.hrURL: http://www. zagreb.hr