ntc twg meeting on broadband speeds dated 6.4.15

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Page TWG Meeting on Minimum Broadband Speed June 4, 2015/2PM | 1 REPUBLIC OF THE PHILIPPINES NATIONAL TELECOMMUNICATIONS COMMISSION Quezon City -------------------------------------------- TWG Meeting on Minimum Broadband Speed ------------------------------------------ TRANSCRIPT OF THE STENOGRAPHIC NOTES TAKEN DURING THE TWG MEETING ON JUNE 4, 2015 AT 2:00 IN THE AFTERNOON, BEFORE ALL CONCERNED OFFICIALS AND REPRESENTATIVE OF DIFFERENT GOVERNMENT AGENCIES AND STAKEHOLDERS ---------------------------------------- DIR. EDGARDO CABARIOS = Good Afternoon everyone. Again, thank you very much for coming over. Hopefully, after today’s meeting, we can submit this to the Commission then after that tatawag na sila ng Public Hearing to consider the entire document for a possible promulgation. So, we have e-mailed to you the copy of the revised rules and then we also have e- mailed to you the copy of the comments from PCTO. And we have received today comments from LIRNEasia which you have copies already. If you take a look

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NTC Technical Working Group Meeting on Philippine Broadband Speeds, June 4, 2015

TRANSCRIPT

Page 1: NTC TWG Meeting on Broadband Speeds Dated 6.4.15

P a g eT W G M e e t i n g o n M i n i m u m B r o a d b a n d S p e e d

J u n e 4 , 2 0 1 5 / 2 P M | 1

REPUBLIC OF THE PHILIPPINES

NATIONAL TELECOMMUNICATIONS COMMISSION

Quezon City

--------------------------------------------

TWG Meeting on Minimum Broadband Speed

------------------------------------------

TRANSCRIPT

OF THE STENOGRAPHIC NOTES TAKEN DURING THE TWG

MEETING ON JUNE 4, 2015 AT 2:00 IN THE AFTERNOON, BEFORE

ALL CONCERNED OFFICIALS AND REPRESENTATIVE OF DIFFERENT

GOVERNMENT AGENCIES AND STAKEHOLDERS

----------------------------------------

DIR. EDGARDO CABARIOS =

Good Afternoon everyone. Again, thank you very much

for coming over. Hopefully, after today’s meeting, we can

submit this to the Commission then after that tatawag na

sila ng Public Hearing to consider the entire document for a

possible promulgation. So, we have e-mailed to you the

copy of the revised rules and then we also have e-mailed

to you the copy of the comments from PCTO. And we have

received today comments from LIRNEasia which you have

copies already. If you take a look the draft, we have

revised the definition of terms, hindi na po ginamit ang

lahat because hindi naman ginamit sa body of the rules,

yung proposed rules yung LP and the others hindi na

ginamit so hindi na sinama sa definitions. What we have

included the definition of terms na ginamit dito sa

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(cont.Dir.Cabarios)

proposed circular, of course merong rules on offer,

measurements and metrics. In which dito sa

measurements and metrics, we have discussed this last

time. And in publication, we have noticed two options there

so kung wala talagang consensus dito is we will leave this

for the Commission decision then rules on refund, rules on

data volume copying and then rules on fair use etc. So, ito

po yung revised rules that were e-mailed to you. Perhaps,

we would request PCTO muna to present yung kanilang

comments. And then we request LIRNEasia also to send

their comments. And then we will discussed the entire

proposal. You will also notice yung subject is dinraft yung

term na minimum because we are not setting minimum

dito sa rules. So, please any comments from PCTO? Before

anything else, mayroon tayong bagong kasama dito. Let us

first introduce ourselves. Let us first start with Anthony.

MR. ANTHONY FERNANDEZ =

Good afternoon. I am Anthony Fernandez of SMART.

ATTY. ROY IBAY=

Roy Ibay of PLDT and SMART.

ENGR. ERIC DELOS REYES =

Eric Delos Reyes from TelCo PCTO.

MR. MON ESTRADA =

Mon Estrada of Globe.

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MS. MARY GRACE SANTOS =

Mary Grace Santos of LIRNEasia and Internet Society

Philippines.

MR. FRANCIS ACERO=

Francis Acero of Democracy.net.ph.

MS. TONETTE GRABLO=

Tonette Grablo of Deromo Law Firm.

DIR. EDGARDO CABARIOS =

And I am Edgar Cabarios and we also have Suzette Panes.

So, we have a new stakeholder from Deromollo

Babanta Law office. She may have some inputs which we

may be able to use siguro in the process.

ATTY. ROY IBAY=

Good afternoon. We have submitted a position paper to

PCTO yesterday. And the gees actually of that position

paper which primarily deals with Paragraph “C” and

Paragraph “D” because Paragraph “E”, “F” and “G” were

not really the topic of our previous technical working group

discussion. We also have comments on that today but,

nonetheless, our comments in measurements and metrics

on Paragraph C are largely discussed on how our position in

unknown factors and metrics that the proposed or draft MC

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includes. So, we even included the diagram which would

point to measurement, testing or metrics that will be limited

(cont.Atty.Ibay)

only to known points and to those points within the local

area network or land of the ISPs. We would like to propose

at any point outside the land even in the national network

or any unknown test points should be excluded. So this is

primarily the facts of PCTO is that we should be measure

only by those points or by within our networks where there

are less variables to attend with. The more variables we feel

would actually be unfair and might only distort the actual

quality of service that the TelCo or ISP providers providing.

So we should like to limit this to those conditions that

wireless put a limitary exposure to variables and unknown

points were supposedly the draft MC would like us to be

measure.

MS. TONETTE GRABLO=

So, Mr. Ibay, is it your proposal that the testing area is just

qualified and within the land?

ATTY. ROY IBAY=

Yes.

MS. TONETTE GRABLO=

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Okay. Is there any variance between what is going to be

advertised and what the consumer will be receiving if the

testing will be only within controlled? I think in other

jurisdiction, the purpose of testing is to provide, it is going

to be from the consumers’ point of view and not the TelCos.

So, how do you reconcile with saying that the testing area

should only within the land?

ATTY. ROY IBAY=

Okay. During the Technical Working Group Discussions, we

were actually talking about what would be the best wireless

or what would more or less preclude or more quote and

unquote accurate or a more credible from the consumers’

point of view. And then that actually came up in the

discussion between whether is there be a ratio between

unknown location and known location.

MS. TONETTE GRABLO=

Or a qualification.

ATTY. ROY IBAY=

Yes. We agree with the, first and foremost that the NTC

official metrics entity that we measure especially if it is

truth and advertising complaint validity of DTI or from DOJ.

But as to the measuring the service provider from let us

say a point outside the network or from unknown locations

we felt as a first in the point of view of the providers it

would be better for us to be measure in known locations

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and within the network. Because we feel that the more we

go further the way to our network and the more you set up

locations that are hidden and unknown there might be other

variables in between that might not just really reflect the

service that is being offered by the service providers. I think

some of our Engineers here are maybe in a better position

to discuss what I am talking.

MS. TONETTE GRABLO=

Maybe, I think the other jurisdiction is that they qualify the

testing based on the location where the ISP presently

provides its services. Because I guess, in their point of view,

if you claim that you provide that it is in the service area it

should be in a certain quality that is regulated by the

Commission. But again, I think, this is very preliminary and

you may discuss it again but I think you have been

vindicated you are okay with qualifying whether it is based

on the location.

ATTY. ROY IBAY=

Well, as you said, we proposed to the NTC that being the

official metrics that will provide an official metrics tools

that will conduct actual testing or measurements. We

proposed to the NTC that if we can be limited within the

network of the service providers being measured and at

the same time in known points or areas where at least we

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feel that the variables are being eliminated and not totally

lessen. So that there would be more accurate testing or

measurement output that keep you delaying the process.

MS. TONETTE GRABLO=

Okay, thank you.

DIR. EDGARDO CABARIOS =

Well, measurements can be done within the networks in

local area.

(cont.Dir.Cabarios)

Sasabihin naman sa results na this is measured from the

local area or this is measured outside na etc. Sasabihin

naman dun ang results at ito yung conditions that were

present when the tests were made. So, ganon yung

gagawin so that they can compare. Kasi kung ang network

mo which you have full controls and mabilis ibig sabihin

ikaw yun. So, makikita sya. so i-specify sya.

MS. TONETTE GRABLO=

I-quaqualify lang.

DIR. EDGARDO CABARIOS =

I-quaqualify lang na ito yan. The proposal is in that

manner. Sasabihin kung saan, etc.

ENGR. ERIC DELOS REYES =

The provider will be informed accordingly.

DIR. EDGARDO CABARIOS =

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Dalawa kasing proposal ito. One is yung point A kasi is

combination of known and unknown locations, yan ang

proposal. Hindi lang sya limited to known locations pero

kasama ang unknown locations. Ang rational doon is to get

a real picture of the network kasi hindi alam kung saan.

But perhaps, kung hybrid ang gagamitin is ilimit nalang

ang number of unknown locations. Let say 2% of locations

will be unknown and 80% for the known locations. So, iyon

perhaps ang gagawin kung we agree on hybrid, the known

and unknown locations for Point A.

ENGR. ERIC DELOS REYES =

We just want again to be clarify as to what is the rational

behind having an unknown and known locations for the

test. What is the primary reason of having an unknown

location?

DIR. EDGARDO CABARIOS =

As what we have been doing for drive test, the location of

the test is really unknown. This is to prevent yung na-

prepare mo yan kaya ganyan and naging resulta etc. Just

to erase that impression. But it is different, it is broadband

and fixed ang location mo pa. Kaya nga sabi ko if we agree

on limitations of known and unknown is i-limit nalang natin

yung unknown locations. So, it is either all are known or

kung may unknown is i-limit nalang sya.

ENGR. ERIC DELOS REYES =

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So, is it for the purpose of profiling the quality of service of

a particular provider or is this for the purpose of addressing

a particular complaints?

DIR. EDGARDO CABARIOS =

When we do measurements it is not addressing

complaints. We do measurements, kasi regular ang

measurements nyan, ang proposal nga is it should be done

at least twice a week and results will released five days

after the end of each month. So, regular sya. It is not

responding on the complaint. It is regular measurements.

We

(cont.Dir.Cabarios)

are not setting standards these are just for consumers’

information, etc. Ito yung purpose nito. Hindi naman natin

sinasabi na you are below. Ito yung resulta ng

measurements at ito yung conditions when measurements

were done, etc. So, ito yung lalabas dyan. Yes, Grace?

MS. MARY GRACE SANTOS =

Good afternoon everyone. LIRNEasia would like to repeat

what it has been saying to the last how many months that

whenever the NTC being the official entity that will conduct

the measurements for quality of service. We want to

reiterate that measurements locations should take it to the

account the last mile or the access network where the

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consumers actually experienced internet service and not

as far away as. I mean, what is the obligation of the service

provider? The service provider has an obligation to the end

user, its subscribers. If you conduct a test and just do it on

a cabinet, actually, may experience akong personal na

tatawag ka kasi may problema yung internet mo, tapos

sasabihin sayo ng customer service representative okay

naman po sa cabinet namin walang problema. But still,

from the consumer’s end, problemado po talaga ang

connection. And I would like also to emphasize that it is not

unique to us in case we do this. In many countries, this is

how they do the test from the consumer end. So, what was

Atty. Ibay said on actual quality service, I would like to

clarify that this is actual quality of service should taken an

account what the consumer’s experienced.

MR. MON ESTRADA =

Tingnan mo yung last mile, hindi rin ako nagsusubscribe ng

merong cabinet and I do not think that it represents the

right one. But for trouble shooting purposes it should be

the cabinet we we measure on the consumer end. Kung

nasan yung device nya, and you will surprise on what will

you find out. Kasi it isolates the networks’ side from the in

building cabling side. In 80% of what we did is instigated,

60% of that 80% is coming from the in-house cabling has

gone bad. Unfortunately, that is not a being late out by the

service provider. For example from the high-raised

condominium, these are provider as part from it. Second

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one is that meron isang instance na meron silang wifi,

interestingly, sa cabinet ok sya then sa wifi nya is bad.

When we checked it out, there is about eleven other

people working on the wifi. It tells out na wala syang

password sa wifi nya, so, all of his neighbors in the condo is

practically using it. So, that isolates that kind of situation.

But in the case of the government doing a measurement, I

think we should define what is the last line measurement

point consist of. And in the case na sinasabi nila Dir. Egay

kanina , it is practically you are measuring at that point to

where network provider is providing the service. And we

measure another point wherein it is outside of that so that

you can isolate. I think there is an agreement on that

premise.

DIR. EDGARDO CABARIOS =

Yes. And the measurements na nakalagay dito sa draft

would be done at the point na hindi sinasama yung sa

subscribers’ side, yung in-house cabling hindi na sinasama,

etc. Of course, it will not prevent the Commission from

measuring. Pero hindi iyon irerelease. Ang irerelease lang

is yung sa kontrolado lang para lang malaman bakit

nagkaganon. So, ito ang proposal na we have the

measurement, the point A of the measurement should be

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conducted na nakalagay dito. Apat yan, for fixed wireless,

for fiber to the home, for DSL, for commercial cable and

cable TV.

MS. MARY GRACE SANTOS =

I just want to give an example of how in Singapore they

conducted test. There is a third party entity and I have

mentioned this before, the SamKnows. The SamKnows

boxes are being place in some residential areas. Of course,

with of the full knowledge of the methodology, meaning

the parameters by which the measurements will be done

and this is a voluntary computing but then there are

certain limitations and conditions that need to be present

or complaint with by those volunteers. And what

SamKnows does is that they have a mobile vehicle that

goes around the city and this is how they basically

measure the consumer’s home, for example. And that is

one. And this methodology, although different from

(cont.Ms.Santos)

what LIRNEasia is recommending, the main point is the

same that you can do this testing up to the consumers’

residence. So, that is just one way, Sir. You provide a box

and equipment to different houses some known points,

maybe some will be large in building. Ang klaro dito ay

hindi sya malayo sa mismong consumers.

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MR. FRANCIS ACERO=

To highlight SamKnows methodology. It was also being

used in Canada. And recently, their analog to this

Commission issued an invitation to anyone who wanted to

participate if they wanted to put that particular device on

their internet connection understating of course in general.

It is a private issue that is going to happened. But the point

is, again, we joined the LIRNEasia that it is possible to

measure from that point.

DIR. EDGARDO CABARIOS =

For information lang, we have a proposed budget to DBM.

We were proposing to purchased eight to cover the regions

but hindi sila pumayag sa walo, pumayag lang sila sa tatlo.

They said that kthe others ay sa 2017 na because the

budget is limited so yun lang pinayagan. So, we will have

an additional three next year, 2016, and that would be the

one we posted sa Visayas in Cebu and the other one we

posted in Cagayan at yung isa ay dito to measure the

areas where malaki ang trapik within the corridor. And

corridor na

(cont.Dir.Cabarios)

tinitingnan natin ay NCR and then CALABARZON area. Ito

yung high traffic areas, the Subic Clark and Bulacan areas

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so dito iikot ang measurements. We have one being

purchased now for NCR in 2016 but towards the year pa

yan magagamit. So, yun ay for information lang.

ENGR. ERIC DELOS REYES =

For fixed and wireless?

DIR. EDGARDO CABARIOS =

Yes, the same. Anybody else on the metrics? So that we

can go to other provisions.

MR. MON ESTRADA =

For Pwede bang marefresh yung LIRNEasia to share yung

measurement methodology na pinopropose nila? Kasi

there has been a lot of discussions to this pero hindi

nasosocialize.

MS. MARY GRACE SANTOS =

We have submitted position papers to NTC. Maybe we can

share them to you.

MR. MON ESTRADA =

Tsaka yung technical details nya kasi there is a couple of

methodologies that we can look at. One is the used of the

APE, the

(cont.Mr.Estrada)

katulad ng ginagamit nyo sa SamKnows. I think yung

binibili nila ngayon is APEs automated test equipment yun,

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you can get anywhere the test depending on what program

sets back the report. Maaari din kasing client- based sya

whether there is application software you have in the

phone or on device itself and it picks up the usage interest.

Although yun ay merong minor challenge existing privacy

because it picks up practically more cost everything send

back to its order. And there is also others when you can act

to the employee people to the actual test dun sa

methodology so para lang maintindihan natin. We might

file some agreements dito.

DIR. EDGARDO CABARIOS =

We will just have all the submissions emailed to you. Lahat

ng submission that we get ay e-e-mail nalang nalang

naming sayo. So, anything else please? Okay, kung wala

na sa area na yon, we will move to other provisions in the

draft rules. Definition, we have defined Broadband at least

256kbps. It was agreed upon last time. It is ITU’s definition

of what broadband is. And then we defined FTTH, etc., so

yung ginamit lang dito sa rules and defined latency etc.

Then, we move to Rules on offer. If you try to look at this

one, it reflects some of our discussions yung sasabihin

kung where the area A is. Service providers shall be

required to specify the average data, rate, downstream

and upstream per area. The area can be

(cont.Dir.Cabarios)

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administrative regions (e.g NCR, Region I, and so on) or

provinces. Bahala na ang ISP. This was also discussed last

time yung mga provisions na yan, etc. Some you nakita na

ito kahapon so perhaps, we will give you time to take a

look at this one and then i-susubmit ninyo. Then, we will

prepare the revised one, submit it in the Commission and

the Commission will call for a public hearing. So, ito po ang

gagawin natin dito. Yung isa dito is on the rules on refund

and rebate. The original proposal is if you do not comply to

the minimal wala na standard na sila. So, wala na yon.

Yung rules on refund and rebate is kung yung service is not

available. If it is not available twenty-four hours so that

would be refund. This is also consistent on the General

Order No.1 on the General Public Service Commission in

late 1950’s. So, ito yun, nilift lang yun dito. Rules on Data

Capping, I think merong issue dito.

MR. ANTHONY FERNANDEZ =

On the rebates side po. I think, we should also qualify that

whenever we have outages in certain areas that we know

of whether it is planned or unplanned, but we know easier

that it affects the data majority, we can affect the rebates

from the time there is no service during the fiber cads.

However, if the consumer experience is no internet but

we do not know that until they report. Therefore, the

rebates should reckon as per our existing rebates

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(cont.Mr.Fernandez)

from the time they record that they have no service.

Because we do not know if some networks po namin has

no alarms. Yung pala sa drop wire sya naputol. That is why

the reckoning point po of those rebates are from the time

that they report from our hotline. Anyway, the reports

from our hotline naman are fully recorded and are

available twenty—four seven and they reckon that from

the time of the first report.

DIR. EDGARDO CABARIOS =

Except if meron talagang program repair, etc.

MR. FRANCIS ACERO=

You still maintain a lot of the usage. For example, how

much is particular consumer usage for a particular period

of time? Correct?

DIR. EDGARDO CABARIOS =

Not necessary.

MR. FRANCIS ACERO=

No, I was just thinking na if there is an evidence I needed

na. for example, this person has easiest patty path and

then at this particular point grasps to zero. And then later,

there is a subsequent complaint na starting from this point

it is consistent with this statement na he did not appreciate

any internet from that point. Then that point where the

actual cut happened, there is an evident that support that

then that should be the reckoning part.

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MR. ANTHONY FERNANDEZ =

We actually checked that also that is a part of our some

evaluation also.

MR. FRANCIS ACERO=

So, not exactly from the point of report. Because that will

then force everyone start calling the hotline immediately. It

is more for you.

MR. ANTHONY FERNANDEZ =

We actually flexible to that also because that is definitely

something to consider. Because if the report is two days

after and we see that there is no usage, then that can

violate the actual claim of the customer. Because

sometimes there are reports that I am not getting service

for two weeks already, yun pala five days ago lang.

MR. FRANCIS ACERO=

I think as long as provided by evidence and then with the

absence of evidence, you can just say that it presumes

that is in the timely report. But if there is evidence

otherwise in the country, especially with the TelCo, then

that should be what governs. If he hard code it na and say

na it is in the time of the report, then that prejudices

someone who for some reason or another has no way to

connect or contact you.

MR. ANTHONY FERNANDEZ =

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Yes, Sir, that would be the general rule that is reckon from

the time of reporting especially for example this is in the

time of landline telephone, from the time or reporting

talaga. But for data services,

(cont.Mr.Fernandez)

if there is data available that will violate the claim of the

customers even in the time of report, then was not able to

report we also give way to that validation of data and

move back to the time that there was no service action.

DIR. EDGARDO CABARIOS =

Yes, Eric?

ENGR. ERIC DELOS REYES =

Suggestion lang, Sir. I think we qualify further when it

comes to the rebates. Siguro ilagay natin dito, upon the

clarification that the cause of interruption is with the

providers. Kasi as mentioned by Mon earlier, there are

problems which can be caused by internet wiring.

MS. TONETTE GRABLO=

What we adviced to the cable companies are that when it

was reported as a problem and yes sometimes it is

sometimes because of the internal wiring is there is a

response time by the TelCo for instance you lived for

twenty four hours maybe send someone to determine what

the problem is. And if you fixed it at that time there is no

rebate.

ENGR. ERIC DELOS REYES =

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I agree. We suggested that we qualify between the

locations, that it is not maybe upon verification that it is

the providers’ fault. I understand what you are saying.

MR. ANTHONY FERNANDEZ =

Exclusively because sometimes the report is no service

then we go. Validated naman there is no traffic but when

we get there the problem pala was a defective is customer

provider modem. So, definitely, there are no usages but of

the course the service will also deliver that.

MS. TONETTE GRABLO=

Yes, so I guess that is just the response time from the

service provider.

MR. ANTHONY FERNANDEZ =

But when you are actually report naman po you were given

a time also because they set an appointment with you

.

MR. FRANCIS ACERO=

Perhaps, we can catch it in language that it is

coherentatory to the subscribers. So, if the only time that

the rebate on app will be a lot instead of saying that it has

to be the ISP’s fault the only time that we deal on that is

determined that the caused for the interruption is due to

an action attribute to go to the subscriber. Let us say the

big one hits tomorrow and that cuts all access for a week.

Who will foots the bill for that internet?

MR. ANTHONY FERNANDEZ =

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What we are saying is that aside from the big one, let us

say some other factors that cannot be attributable to the

providers

MR. FRANCIS ACERO=

No, but for example, the ratification should be for example

there is a typhoon on it when it gets cut and it gets started,

I think subscribers will not pay for that period. Okay, that is

the policy within you, guys, that is why I stick on it for my

fixed line.

ENGR. ERIC DELOS REYES =

Even for the data.

MR. FRANCIS ACERO=

No, that is why I am saying it into my fixed line. But it

would be better if we hard coded this to everyone.

ENGR. ERIC DELOS REYES =

I think you have found those on the subscription

application part.

MR. FRANCIS ACERO=

Yes, I know but again, it should be a general policy for all

ISP.

MR. ANTHONY FERNANDEZ =

Just one item lang, Sir Egay. Sometimes the difficulties are

when the customers call us and we respond. They cannot

accommodate us until the weekend. So, from the time, we

might be faulted for not resolving that person’s service

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right away. But if we are not giving an access to their

premises and we cannot check out the service because by

reasons that they have a work during office hours. We are

forced to serve them only at a time of their convenience.

MR. FRANCIS ACERO=

Perhaps, that is matter of evidence and on a case to case

basis. From personal experience, there are times that the

service is not ok. For example, I missed a call because I

have a meeting outside but in reality, there are people in

my place that are petitioned to come. What was listed

there in the service report was unavailable for service.

What was happened is that I missed a call and when I try

to call back wala na. The technician is not picking up. So, in

this case, we can make it on a case to case basis.

MR. ANTHONY FERNANDEZ =

Yes, Sir, that is why I am putting it out because with on we

might be have some standards on restoration. Actually,

getting attached on the customer is just a minor issue.

Most major issue is that they cannot be at their

residence during the service so they can only see on

Saturday and Sunday. So, even if we send a team to fix the

line there, they cannot have action. We go back na lang

on a appointed date probably five days away.

MR. FRANCIS ACERO=

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Again, these can all be fix on language. If we set a time

frame to this, now it must be fixed. Syempre that takes an

account that if subscribers are responsible for line fixing in

a particular period that should not be handled this here.

DIR. EDGARDO CABARIOS =

Any other comments? Yes, Eric?

ENGR. ERIC DELOS REYES =

I think we did not discuss the first of “D”. Can we go back

to that?

DIR. EDGARDO CABARIOS =

Yes.

ENGR. ERIC DELOS REYES =

I think we will be maintaining the latency, jitter and packet

loss should not be a part of parameters to be measured.

These were explained in several occasions. Now, on item

“D” which is the publication of results, for the record, we

are supporting the no.2, the averaged for each of the ISPs

as the option 1 of publication. The PCTO is supporting this.

DIR. EDGARDO CABARIOS =

Anything else?

ENGR. ERIC DELOS REYES =

I just put it on record, the item B, C and D on item C. We

are not in favor of that. The latency, jitter and packet loss.

DIR. EDGARDO CABARIOS =

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Okay, can we move to the next one which is the Volume

Capping?

ATTY. ROY IBAY=

Before I make a comment, Dir. Egay, I just want to ask how

do you arrive at the computation on 1.1? Where

supposedly 1mbps downstream connection shall not be

less than 80% of 10.8 GB per day? Because I was making a

route on it and I made some computation so if my last

option is that 1mbps times sixty would be

(cont.Atty.Ibay)

for 1 minute is 60mbps. And then for 60mbps for minute

then sixty again is 3.6 GB per hour and times twenty four

that would be 86.4 GB per day. So, I was just asking now

where 10.8GB per day arrived. 80% of 10.8 GB is

theoretically will be your maximum for the day so I just

wanted to ask how 10.8 were arrived.

DIR. EDGARDO CABARIOS =

This particular draft proposal here was lifted from the

proposal made by democracy.net. last time. We just lifted

this. Because in our proposal dito because meron ng

advisory and Department of Justice on the use of limited

services they may be no need for the rules on the data

capping and also rules on fair use. But during one of the

discussions, may suggestion na isama that is the reason

why ito ay narito.

ATTY. ROY IBAY=

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Going to my comment, putting aside earlier was. Now, we

feel that this rules on data volume capping was not really

absorbed international best used practice. For one, the

limiting that you have posted here is impractical in the

sense that we cannot even comprehend the import of such

a condition or qualification of the proposal of six to impart

to service providers. So, if my computations are correct,

the monthly using 1mbps average the monthly limit would

be 80% 2 TB of data per subscriber. Imagine the cost and

imagine the extent of bandwidth that we would have

(cont.Atty.Ibay)

to be provided by the service provider. In fact, we all know

that all services and products are fine type. Meaning, we

know that some extent even the resources come up to

some provisions in this draft MC is really and totally we

cannot comprehend how practical the cost that will be

entail not only in the providers but also for the consumer

themselves if they will really subscribed such requirement.

DIR. EDGARDO CABARIOS =

This provision is tied with dating provision on the service

reliability kasi 80% ang nakalagay doon. So, doon naka-tie

up ito. But of course, we have already removed that

proposal so wala na syang standard so perhaps, wala na

din.

MR. MON ESTRADA =

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I have a comment on that kasi I am just trying to drop off

with the number what you have tackled it. Our combined

daily truth does not go to terabyte. So, you know exactly

how unusually this di ba? So, I am talking with sense.

MR. FRANCIS ACERO=

Obviously, we were also looking at this. Our original

proposal was more half of this, five a day but then that is a

hard. We are talking to a hard cap on data volume. We are

not talking to a soft cap. There are two ways when we go

about capping, either hard or soft.

(cont.Mr.Acero)

Hard, you reached a certain bandwidth just a certain

volume of usage and then you drop off. From experience,

that is practically nothing when you switch back to edge.

Nothing will work. Or you can do a soft cap which are not

opposing. Soft cap is having a volume, you reached a

volume and after that volume you charge accordingly. But

the speed will not drop. If our original proposal for that

data capping applies to plans, for example, kasi on same

point on the future because the market is open. The

market is being offer an unlimited service at some point on

the future for a premium rate.

MR. ANTHONY FERNANDEZ =

So, this is basically for unlimited plan?

MR. FRANCIS ACERO=

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Well, hard copies. The other thing is when we put it on

number is we wanted if there is a cap on a fair use policy.

We wanted that fair use policy to reflect the actual use of

that service. For example, at the PLDT home is offering

that “wifi cam service”, actually, this is a non reasonable

proposal, this is only for mobile. For example, someone is

going to subscribe to that home service is aware na if that

cam is going to stream an HD you must see volume here.

This would not come alone.

ENGR. ERIC DELOS REYES =

This is straight forward simple if you are going to use

stream HD then you get a right plan.

MR. FRANCIS ACERO=

What we wanted to emphasize here is that if there is a

consumer wanted to go into this, the consumer knows

exactly what plan they should get for what service that

they expect. Because we do not believe that data volume

should apply to fixed line because there is enough

bandwidth to go around for fixed line then data volume

should apply to mobile. And we agreed that it should have

it. Someone who says, for example, again, we have talked

about this before, Derek is one the Senate. For example,

you are offering NBA TV, if they offer the data volume that

they offer on their fair use should reflect someone who is

going to watch a lot of that NBA TV service and how that

person can actually watch before pumps up to his limit.

Because assuming na our technology is better and we start

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streaming in HD for that service. That is just one service.

Glove has hope, I am sure you guys will up with your own

streaming service. When those things come on live your

data usage mobile at least is going to sky rocket. And the

idea is that, the consumer on that point knows what to get

in times of his data plan.

ENGR. ERIC DELOS REYES =

We may agree with what you are saying. The question is

would you want this to be included in the policy? Our take

on this, what you have mentioned is that sa marketing

design. It is how you package it and how technology

available and repackage it to what is included in the policy.

Or will want just to say the NTC or DTI to monitor whether

your advertising is properly implemented.

MR. FRANCIS ACERO=

To answer it. For us, we believe, although part of it is

Smart, we believe that part of it should set by Smart. We

believe that there should be a ground rules in setting a

data volume limits. In part of those ground rules should be

that whatever the data volume limits are, they should be

grounded on the expectations that the subscribers may

have upon getting that service. That is the philosophy

behind it. We are not saying that this should be the

volume. We are amenable on something that is certain on

this and in fact, our original proposal nga is less than this.

We are only for mobile. Fixed line we do not.

ATTY. ROY IBAY=

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Okay, we get your point and we respect what you are

saying. I think to hard code certain rules on data volume

would be a violation already of data volume of value-added

service. And it would be some sort of regulations already.

Precisely, why service providers come out with some plans

with certain data volume limits or caps, it is actually for the

consumers. There are a lot of options and choices plans

there for every users who actually screened HD, who do a

lot of content that entail high volume usage then probably

this consumer should subscribe to this high volume data

caps. And then for other users they would just like for

browsing etc. then there would be more inclined to go for

the low end, low volume caps. That is precisely where the

marketing

(cont.Atty.Ibay)

programs give in and where consumer preferences and

consumer choices. To hard code those safe certain volume

caps in a memorandum circular would probably go against

the rule already being a value-added service.

DIR. EDGARDO CABARIOS =

Any other discussions on this one?

MR. MON ESTRADA =

May i-ka-clarify lang kami. I am not exactly sure where you

are getting the concept and idea that if it is for broadband,

it is practically limitless. If you look at the architecture of a

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fixed broadband employment, you have all new on the

device itself. Then you have the optical fiber, the audio,

etc. and the BNG. So, limit mo is the capacity of the BNG

and the back and component. And that is the reason why

you would like to able to understand exactly what type of

consumer behavior is in your particular area. So, if it

happens that in your neighborhood somebody starts an

internet cafe using a subscription from you, that is

intended for residential, we chain this over the dynamics

and the capacity and requirements will way back towards

the back end. That is why there is a reason why it is

misleading kasi there is no limit kasi meron tayong law of

physics. We then able to find the solutions to to violate

beyond that although we do not want a circular to temper

(cont.Mr.Estrada)

around the marketing strategies that ties this house.

Maybe some ground rules has to be set. Baka we are

looking more like that specifying exactly what it is kasi

magcocompute kami and I do not want to ano. Otherwise

pareparehas kami ng plan sabihin samin krusyo naman

kayo.

MR. FRANCIS ACERO=

The idea is not to have cap where it is a hard cap. We also

believe on paying what you used for. So, we are not

suggesting here that these people are would drink out of a

button as well. For now, we can suggest that either put in

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marketing rules bring it back up to offer na their offer is

adequately expressed the expected use requirement. And

on data volume capping, it is just that to reiterate the

position of DOJ that should be a hard capping and a soft

cap should be in place. Perhaps, that would be acceptable.

MR. ANTHONY FERNANDEZ =

Sir, we have also been responsive naman on the

requirements of the market because if you notice before

that the one internet is about two thousand pesos a month

or one thousand eight hundred. And now we also noticed

that some of the people cannot afford that. So, that we

make a plan as low as 990 or 999 and there is a time na

499. So, now, for 999, the subscribers will get about

5mbps. Sabi naman ng subscriber na yan is why I will

subscribe to Plan 2,000 or 1,900 if I do not use that much

data naman so I will stick on

(cont.Mr.Fernandez)

Plan 999 which is 5mbps. If unsual usage comes into play

lang, you are not still limited to 5mbps because you have

booster plans wherein you can but 4 GB. So, after you plan

999 and your subscription stops and you are still in need,

you can purchase such sachets already because we have

provided for sachets kasi unfair naman sa customer na I

can pay and I just need this temporarily then pa-kunti kunti

lang.

MR. FRANCIS ACERO=

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That is for you fiber plan but even in your fiber plan I

noticed that there is a cap in your home.

MR. ANTHONY FERNANDEZ =

No, sir, even for your DSL.

MR. FRANCIS ACERO=

Yes, I noticed that even there, there is still a cap on how

much extra capacity will you buy on their fiber website. At

least this particular is ito yung pinakamababang plan fiber

and then you can buy a maximum up to 30 GB extra.

MR. ANTHONY FERNANDEZ =

Actually, Sir, you can buy 10 GB for 199.

MR. FRANCIS ACERO=

Yes and there is a limit?

MR. ANTHONY FERNANDEZ =

No, after 10 years you can still buy.

MR. FRANCIS ACERO=

There is a soft training. But again, I remember seeing it on

the website that there is no max. If the consumers are

allowed to purchase 10 MB box then that is fine.

DIR. EDGARDO CABARIOS =

Yes, Eric?

ENGR. ERIC DELOS REYES =

Suggestion lang, Dir.Egay. As Atty. Ibay mentioned earlier,

would it be much better if we do in general statement the

Rules on Offer Information item B that the service provider

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shall be allowed or not allowed to offer soft capping or hard

capping? And it should be mandated to comply to

whatever plans they offer.

DIR. EDGARDO CABARIOS =

So, any comments on “F”? If no more then we will go to

“G”. So, on guidelines on fair use. Any discussions here?

MR. FRANCIS ACERO=

That fair use should be inform to the customers or to the

subscribers at the start and any changes should be made

available. It should not be sufficient enough to say na if

there is a fair use guidelines let us refer to it on the web it

has to be provided in black and white at the point

subscription. Then, there should be the amount of data

usage should be informed to the subscribers. It is not hard

to do. I mean, I have it to my current provider and when I

travel abroad on roaming, sinasabi din how much data

usage. The information is set by charge free SMS.

MR. MON ESTRADA =

Can we share something to that effect because that is

required by the NTC previously? What we have is for the

fixed broadband boost. So, the fixed broadband used

where you can see usage on, etc. etc. We got into trouble

with one particular customer with who open up this

application and said you are in thinking of my privacy even

if we do not fight for it on everything. He said that in the

mere fact that you are actually measuring my usage that is

privacy. We are trying to manage this.

MR. FRANCIS ACERO=

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I think in that case you just to provide an optal or have that

tool installed. But for plans I think, just because you picked

a plan has a cap and I am sure in market there is a plan

that has no cap. Just using a plan that has a cap that is

already is a waiver of your line to have the Telco measure

your usage.

MS. TONETTE GRABLO=

I have a question, Dir. Egay. With respect to fair use

guidelines, is the concept of overbooking also been

discussed by the Commission? Because it is just an airline,

right?

DIR. EDGARDO CABARIOS =

Yes.

MS. TONETTE GRABLO=

So, in sense, we have Philippine Network Quality is like 1

TB and there is a million users and do not have idea on

numbers. But it is not the subscribers fault if you overbook

and oversell and then you have to impose the trampling on

the fair use. So, I am not sure if it is going to be one of the

governing principles or just a whereas clauses. I think the

NTC also has to tackle the cases the overbooking on limits

in such cases where you have many subscribers but you

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have upgrade and the capacity is limited but you trample. I

think, on some jurisdiction, this is handled and there is a

standard as to how much you can overbook kasi even in

airlines is a limit bit of overbook this much but this is also

be limit. Maybe we can suggest something.

DIR. EDGARDO CABARIOS =

Ito yung you accept more subscribers than the network can

handle. When you design kasi, a network is depending

upon the traffic analysis niya. So, which is internal to the

company is hindi po natin alam yung kanilang traffic study

on their own network. So, when they conduct traffic study

kasi it is the basis of their expanding kasi kung masyado

ng tumataas yan, nageexpand yan just to complete more

and more subscribers. I do not know how we can craft rules

doon sa sinusuggest kung paano gagawin yan dito.

MS. TONETTE GRABLO=

Yes, I do not know also but maybe just a general statement

na you are not supposed to overlook. Yes, Sir?

MR. FRANCIS ACERO=

I think this is why near existing on option 2 on publication

na not to but in direct record for the ISP either get more

back fall so there are not oversubscribed anymore. And for

public to identify which one is to oversubscribe on their

networks and let the public decides then they will go to

heavier less subscribers that opens the market.

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ATTY. ROY IBAY=

On the other hand, that problem is actually has a lot of

major factors that confluence the supposedly the

complaints of the subscribers. With the first impression

that there has something to be a total overbooking. For

example, for wireless, you have again the general location

where in some point of time when you plan to have a

network in that area. Suddenly, because of certain

developments, demographic developments that has been

overcrowding in that area for example in some localities

the traffic of some pedestrians and vehicles suddenly

increases and of course there is a weather and actual rain

that is suddenly when we plan that there were less

buildings a year ago and there is a construction boom

happened which affects the signal propagation area.

Second is availability of the mobile again of resources like

frequency which we have always applied for and which we

always act NTC to

(cont.Atty.Ibay)

provide us. But of course, there is only fine line amount of

frequency that can be available. Third, affecting again, we

would like to probably roll out bore cell sites in an area that

because of local governments situation, because of the

regulatory requirements in an area which is actually

prevent us from building or which considerably slows

down the process building an area and so on, and so forth.

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So, actually there are so many reasons that can affect the

operation of the mobile provider on a certain local or area

which simplistically come people might like use a public

overbooking.

MR. FRANCIS ACERO=

The other thing that we want to show up to you is if it is

clear naman, it is across the board or it is the locality, it

allows for political pressure. For example, for the LGUs, the

particular LGU is being tough in allowing more cell sites in

its area then that allows people to come up and say, talk

to their LGUs and say look we need more cell sites. We

want to help you cut down these rare types, this amount, it

is not satisfactory state of affairs. And I think, Dir. Egay and

Comm. Cordoba, we talked previous meetings on how to

cut down on that aspects. Part of this also is digital literacy.

We want to inform people that these things are not simple.

If we believe nga na if people do understand this as much

as they understand for example back in old days before

Cable TV, they had

(cont.Mr.Acero)

to touch their antenna to have signal because they knew

that your body will act as an antenna. But to understand

this simple contexts, we can get somewhere.

DIR. EDGARDO CABARIOS =

Actually, we have tried that on 1999 yung when problem of

drop calls etc. ay naging rampant nun because biglaang

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tumaas yung demand on cellphone services that time. So,

we issued rules that we can direct them, from accepting

rules subscribers pero hindi po naming pinatupad yun

because it may affect the economy. Yun po ang naging

issue nun when we were discussing this baka naman

magkaroon ng negative effect on the economy because

you stop them from getting more and more subscribers.

And that is why the reason why we did not implement that

one kasi baka magkaroon ng negative effect economy kasi

buying and selling yun. Yes? Go ahead.

ENGR. ERIC DELOS REYES =

Anyway, Dir. Egay, the bottom line is my choices naman if

for the tramped as you have mentioned. It is that quote

and quote overbook. The subscribers are always have a

choice you can transfer. One other thing that we have to

understand is if we, for example, we declare for

inauguration carrier overbook, so what would be the

remedy? As what you have said that it cannot implement

because it can affect the economy. And it would affect also

the probability of the carrier. Supposed the solution is sige

wag

(cont.Mr.Delos Reyes)

ka ng tumanggap ng subscribers. Ang acquisition ng

subscriber ay dynamic yan. If I turn down five because of

that, suppose kinabukasan nagdisconnect ka na. So what

happens? It goes about dimensioning ng network. It cannot

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be resolve or cure doon sa end, andoon yun sa starting

point. We have to understand also that the last portion that

would want that happen is the carrier kasi ang gusto

naman natin is marami at masatify yung subscribers

namin. Because ilan ba yung nagcocomplaint? May lugar

nga sa probinsya even outside metro manila, aside from

Cable TV meron ka pang carrier, may reseller ka pa. So, it

dictates that we have to do some good planning,

dimensioning of the network.

MR. MON ESTRADA =

So, basically, what you are saying is that mayroong

average choices pagdating sa consumers? On the

overbooking subscription, when you put in on the design

you are normally profile your usage for the previously last

year. Today, because of data capping is picking up,

normally dito is shorter basis maybe eight months or every

six months depende sa nakikita mo na pick up. And you

adjust the network accordingly. What becomes advance

when you suddenly need more in order to cut the gut. But

previously, you already got have subscriptions for that.

Kung sa fixed hindi gaano issue kasi mabilis, tatype-type

ka lang or update ka lang while sa mobile it is not story all

together but we need to stick the cell and the rest. So,

(cont.Mr.Estrada)

normally, it is a combination of both the engineering

people, educating the mind people that hey our time is get

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to sell at least days on this profile. By the way, if you want

to launch stupid promo this weekend, please let us know

one week ahead. That is the coordination, otherwise, hindi

pwede yung project secret, secret ka pala ng plano o

program tapos ang gumagana lang ay ito, hindi pwede na

yun. I think that is something that has to be done.

MR. FRANCIS ACERO=

The reason why we want please that hard coded is to

prevent that info having from marketing and then

engineering unaware. At least some rules will force

engineering and marketing to be in the same page before

that happens. It was happened in the real world. Push that

it may not have a penalty.

ENGR. ERIC DELOS REYES =

We have another problem with regards to that. They

suggest of dimensioning because you always forget it on

partner. You have more resellers than carriers. What is the

basis problem is actually the availability of bandwidth.

There are basis that I cannot mention. So, it is limited that

is the reason why we are not supporting option 2 because

of that. It can be dead sentence for the reseller who does

not have the capacity or does not have available facilities

in a particular area. So, idedeclare mo ganito nalang yan,

ganito nalang

(cont.Mr.DelosReyes)

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nya, kaso gusto ko nga, pano yan? That would be the

problem of the providers and ng supplier ng bandwidth. So,

that is the issue, it is not necessary overbook yan because

hindi na madagdagan walang available na facilities so what

happen now? So, are we going to declare that this

particular carrier or provider is overbook? Yung ibang

tatalon wala namang facility, VSAT nga ang ginagamit nila

then ako meron akong two pages sa Bohol at VSAT din ang

ginagamit. Tapos pagpinublish nyo madedeclare akong

inefficient. Magkakaroon ng perception na ang hina ng

serbisyo nyo kasi yung ang available. The public is will not

say ay ganito yan pero hindi titingnan nila na wala kang

capacity, second class yan dito ka pumunta sa iba. Siguro,

idelete if all things are equal.

MR. FRANCIS ACERO=

Well, napropose na ito no? if it is for the developed areas,

however, the argument false rot. For example, inside

Metro Manila, Metro Cebu or Metro Davao, that entire

unfalse rot. So, that entire false rot. So, if we can publish

initially for those areas and with the developing areas that

they have to reach certain saturations point or certain level

of development. Then, we can publish na. But beyond the

certain level, for example VSAT yung avail then do not

publish.

DIR. EDGARDO CABARIOS =

Yes, Grace?

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MS. MARY GRACE SANTOS =

In fact, in some countries, the measurement and setting of

standards would depend on how large the ISP is, that is

one approach. I think in Singapore, large ISP would be

provider than as 10% of the total subscriber based of the

whole country. So, that is one. But another suggestion is

that, just go to LIRNEasia’s last recommendation which is

to adopt function 2 for each of the ISPs. This is how all our

measurements that we know are done. One reason for this

is that you cannot possibly pin point to totally different

problem if you all the evidence to show what the problem

really is. So, you cannot possibly accuse an ISP that it is

overbooking. It is after measuring or if after measuring or

doing a technology audit, the infrastructure audit, you find

that this particular only has the capacity because it is

remote or there is probably resellers that are there. The

last mile providers are just small ISPs then I do not see why

it with distort public perception.

ENGR. ERIC DELOS REYES =

So, ang gusto natin is yung sa BIR, yung chain campaign

because that is what you are saying. For example is the

Singapore, we cannot even recompute Singapore kasi

sides of Metro Manila. Siguro let us develop from what we

have instead of comparing ourselves everytime doon sa

ginagawa ng ibang bansa. Sabi nga, ang problema natin is

infrastructure cap. You are even talk about

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(cont.Mr.DelosReyes)

speed. Sinasabi lang is magkaroon lang kami. It is very

difficult for us to compare, that is unfair for the providers to

compare to the other countries. Siguro dadating yun 5

years from now after the competition. I think

maaaccelerate naman ang development kasi we started

from broad dial up, nag-improve naman yan. Even the

CMPS mag-LVP na nga sila and they are expanding. Nung

una is nagrereklamo sila because of the concept

infrastructure but they are expanding also their LTE

network. That means that the competition is driving the

quality of service, it will. To unfairly publish those

informations but later on will be use by a particular

provider that is what we are objecting to. Maganda yung

suggestion nyo kung hindi gagamitin but we cannot control

that. Considering na, like for example doon sa CMPS, we

have pivo yun, ito hindi dahil marami syang variables. So,

magkamali ka lang ng isang measurements na na-measure

on a particular provision, okay marami namang sampling

yan. But it is just the same, those information can be

prejudicial to a particular provider. Kaya nga I think

sinasabi mo naman noon na kailangan lang natin is yung

basis kapag sinabi nilang pangit ang internet sa Pilipinas

dapat may masasagot tayo kung bakit. So, an index or

average can be I think for a time that can be sufficient.

Anyway, ang sinusuggest naman ng NTC doon ay all those

probably cooling the average down will be inform

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accordingly and should be compelled into the service

which is the

(cont.Mr.DelosReyes)

bottomline. Ano ba tayo? Pagalingan ng metrics ng na

namemeasure natin? O gusto natin yung bottomline natin

will be the customer’s experience.

MS. MARY GRACE SANTOS =

Just to clarify. LIRNEasia has always been of the opinion

that we do not compare apples to oranges. The reason why

we mentioned other countries particularly the developed

ones is because most of the times they are the one

measuring that we have established a measurement tool.

In fact, in the Senate Hearing that we also attended, it was

LIRNEsia that pointed out that we do not compare

ourselves to Korea, to Singapore because the conditions

are logically different. In fact, we were also the one who

said that maybe we can compare ourselves to Indonesia

because that is an archipelago, we are not committed

economies and they also have set of parameters that can

be found in the Philippines. And also, Sir, just to clarify, it

think we should also reiterate that one of the reasons why

we want t do the metrics is not just to identify or define

why Philippine internet is bad. We also want to push

forward with possible solutions and that can only happen if

you can identify the problem areas. Si Sir. Eric keeps on

mentioning that I mentioned that gusto kung maexplain sa

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mga tao na bakit bad ang internet. That was my personal

interest why I want to happen. But of course, the higher

interest will be as you also pointed out to make services

better for the consumers.

MR. FRANCIS ACERO=

This is the repeat one. If it is in the developed area, for

example, Metro Manila or NCR, there is an ISP now that

would claim na we want to this but we cannot. That

particular market for Metro Manila Cebu or Davao or

Cagayan De Oro, we can already do that. It is just for the

pilot areas na VSAT lang ang internet then ok fine. But

where the area has been a lot already that there is already

established there, you should be able to identify. Market

should be able to identify who is performing better and

who is not performing better. The other option will be doing

that comparison it selves using ookla which will not be fair.

You want nga to make that fair comparison.

MR. MON ESTRADA =

That is why wanted to understand the measurement

method. If you look at what is happening, majority of the

fixed line broadband subscription today is in the area of

2mbps or 3mbps. So, if it is going to be tackled by you,

ookla, we will not get any agenda but if you look at what

akamay is doing. Because akamay sees everything within

those from the BPOs and CBNs that they have then you

can see that in the Philippines will practically rocking out of

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almost 30mbps kasi nakikita yun. Ang problema ay

nadadrag yun kahit may hundred mbps subscriptions na

nangyayari ngayon for the

commercial ones napupuldown dahil an gaming

subscription

(cont.Mr.Estrada)

ngayon ay nasa 3mbps the moment that changes kaya

syempre nagiimprove ang index natin. If our intent really is

to have the index to improve then yung average index

natin must to show that changes also. Then I will intend to

do that then yung option na sinasabi ni Egay na-i-cacall out

na yung TelCo sa dragging the ISP or dragging the index as

down. Then maybe it is a variable alternative.

ATTY. ROY IBAY=

We just want to go back on publication. For private interest

groups, we would not stop them in publishing whatever

drive test or findings that they want to publish. Again for

the NTC, what is the publication, what you will provide?

Will the public will make this release or on website? Or how

the subscriber basically need?

MR. FRANCIS ACERO=

Going back to your statement that just an index, if there

will be a publication of average index for the entire

industry and not for service provider, we get statistics for

the service.

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DIR. EDGARDO CABARIOS =

In area publication wherein you cannot come into

consensus, we will let the Commission decide on this one.

So, we will inform them na ito yung sa internet,etc.

ATTY. ROY IBAY=

Comment lang po on items 2 and 3 on letter “G”. We

expected to give and very well means that the subscriber

can measure their usage. Although we are already doing

this for our subscribers and might completed your, what

you called the dashboard. The dashboard is where you

monitor like the dashboard in your car, you will see the

usage in terms of volume. With that, it will have any

further notification might not be necessary already kasi

nakikita din naman nila. It is part of their responsible usage

also. Second naman po is that facilitates also contingent on

the settings on the equipment of the customer. Because if

their filters are on or they have an anti-virus or spam

softwares that do not allowed pop ups or blocked pop-ups

they will not put that. As it is now, we are getting

complaints because primarily the customers do not know

that they have their filters or pop up blocks on and they

refuse it naman to take it down because they will see now

the adds. So, with that po, kaunting revision lang po.

MR. FRANCIS ACERO=

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This is comes on today as mobile it is just an SMS. In our

view, just offering lang the dashboard in itself is already

complied no with this provision. So, you do not want to do

anything more. It is not that you show the service, I think

there should be something. There should be whatever

service provides here, the subscribers will have the option

to off down the service. So, if he gets that message, for

(cont.Mr.Acero)

example, he is given that software dashboard on your

computer, or there is a website that he can go through that

he can access http dashboard hosted on server of ISP

where customer can drop his data. I remember for Rogers

in Canada, when I hit the soft cap, may access sa web

page. There is a header on top that notifies me that I have

hit the limit and I recharge according after the limit. I

mean, that sort of thing does not hard and that it is

compliant.

ENGR. ERIC DELOS REYES =

So, with regards to that Letter “G”, I just want to request,

Dir. Egay, if we can consult as far as the fixed wire is

concern. We need to have an additional time to comment.

That is why I am asking for additional time.

DIR. EDGARDO CABARIOS =

This will be the last meeting so we will report to this the

Commission. We will wait for your inputs for the next two

weeks. And we will prepare for the draft for the

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consideration of the Commission for the decision and then

the Commission will be calling for a public hearing.

MS. MARY GRACE SANTOS =

Sir, what is the deadline of the T.O.R ?

DIR. EDGARDO CABARIOS =

Ganito yung nangyari dyan, we are not aware na yun pa

lang project that was approved was from mobile. Wala pa

tayong rules on mobile but yun ang naapproved dawn g

DBM so that they proceeded to the purchase of that one.

We are negotiating na dun sa supplier, to supply in the

mean time, free of charge yung software ay itetest muna

for one year. Eksakto yan for next year meron ng mabibili

ang Commission. So, we have discussed that and the

supplier agreed on na it will make available, yung software

na downloadable and na magpapahiram ng hardware para

mameasure yung fixed.

MS. MARY GRACE SANTOS =

The same supplier, Sir?

DIR. EDGARDO CABARIOS =

The same supplier. So, thank you very much.

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Transcribed to the best of my ability

ELIZABETH G. LAMADRIDStenographic Reporter I