nto training packet new team member -...

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NEW TEAM MEMBER PACKET BEFORE OFFICIALLY HIRED, NEW TEAM MEMBER MUST MEET WITH SUPERVISOR to conduct ON-BOARDING NAME of NEW TEAM MEMBER: STORE #: ____________________________________________________________ SIGNATURE OF GENERAL MANAGER ATTESTING THAT THEY REVIEWED THE TRAINING PLAN Training Step Trainer DATE Start Time End Time Location HIRE DATE (DAY “0”) STUDY FOR TEST/FILL OUT PAPERWORK & ONLINE NTO Supervisor DAY One DAY 1 of Training GM Day Two Day 2 of Training Day Three Day 3 of Training Day Four Day 4: Show off your skills GM Certify 1 hour meeting (orientation) & test Supervisor /Trainer 5 Star training (RAISES) Begin 5 star training (complete within 30 days) GM/Mngr Steps UNIFORM SHIRT SIZE: JACKET SIZE (DRIVER): Other:

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NEW TEAM MEMBER PACKET

BEFORE OFFICIALLY HIRED, NEW TEAM MEMBER MUST MEET WITH SUPERVISOR

to conduct ON-BOARDING NAME of NEW TEAM MEMBER: STORE #:

____________________________________________________________ SIGNATURE OF GENERAL MANAGER ATTESTING THAT THEY REVIEWED THE TRAINING PLAN

 

Training  Step   Trainer   DATE   Start  Time   End  Time  Location  

HIRE  DATE    (DAY  “0”)  

STUDY  FOR  TEST/FILL  OUT  PAPERWORK  &  ON-­‐LINE  NTO   Supervisor              

 

DAY  One   DAY  1  of  Training   GM                

Day  Two   Day  2  of  Training    

             

Day  Three   Day  3  of  Training    

             

Day  Four   Day  4:    Show  off  your  skills   GM                

Certify  1  hour  meeting  (orientation)  &  test  

Supervisor/Trainer              

 

5  Star  training  (RAISES)  

Begin  5  star  training  (complete  within  30  days)   GM/Mngr  

     

 

Steps

r UNIFORM SHIRT SIZE:

r JACKET SIZE (DRIVER): r Other:

Team Member Name:

DAY #1 (4-5 hours) DAY #2 (5-6 hours) DAY #3 (6-7 hours) Date: Manager/Trainer: Date: Manager/Trainer: Date: Manager/Trainer:

____ Complete New Hire paperwork

____ “Follow Power of Possible – 10 min.

Power of Possible CG – 5 min.

____ New Team Member Orientation – 15 min.

HTA Service Goals CG – 10 min.

____ “Follow the Order” exercise – 30 min.

____ Exceptional Service All the Time – 23 min.

Taking Great Care CG – 30 min.

____ Team Safety – 15 min.

Team Safety CG – 10 min.

____ Robbery Prevention – 20 min. Robbery Prevention CG – 30 min.

____ Menu Knowledge – 32 min.

____ Boxing & Labeling – 10 min.

Practice boxing & labeling – 30 min.

_____ Day 1 Review _____ Cleaning and Sanitation – 20 min.

Cleaning and Sanitation CG – 30 min.

_____ Role Play #1 Ordinary to Extraordinary – 20 min

_____ Pulse Order Entry – 30 min.

Order Entry Practice CG – 30 min.

_____ Intro to the Makeline – 10 min.

_____ Upselling – 30 min.

Upselling CG – 15 min.

_____ Order Taking Practice – 1 hour Observe 5 orders Perform at least 10 orders with trainer

____ Grab and Go – 10 min.

Calibrating/Grab & Weigh CG – 30 min.

____ Recipe Roulette: Level 1 – 15 min.

_____ Day 2 Review

_____ Prepping – 25 min.

Prepping CG – 1 hour ____ Top ‘Til You Drop – 10 min.

Calibrate your Eyes – 15 min.

_____ Prep the store for the next rush – 1 hour

_____ Makeline Practice – 1 hour

Additional Practice if Hired as a CSR

_____ Order Taking and Upselling practice – 1 hour

Additional Training if Hired as a Driver

_____ The Delivery – 40 min. Delivery Scenarios CG – 35 min.

____ Role Play #2: Extraordinary at the Door – 20 min. ____ Delivery Safety & Security – 20 min.

Delivery Safety & Security CG – 35 min. Complete the test – 25 min.

____ Driver Ride-alongs – 2 hours

Manager and Team Member sign below after all items are initialed This team member received proper training in the above areas and I am confident that he/she is prepared to execute these responsibilities on the job.

Mgr. Name: __________________________________ Mgr. Sign off: ___________________________________________

I have been properly prepared to perform the responsibilities listed above: Team Member Name: ______________________ Team Member Sign off: ______________________

“Next 5 Steps” towards Certification

Your first 3 days taught you the basics of being a great crew team member, but you need practice to become an expert! Talk to your manager about taking your “Next 5 Steps” towards certification in either ‘Customer Service’, ‘Delivery’, or ‘Pizza Making’ so you can build upon these basic skills. Then, take the tests to earn your certificate!

[KEY] CG = Coaching Guide SA = Solo Activity

DAY 0

r Supervisor presents “WELCOME to DOMINO’S” and our culture/opportunities for growth

r Give them new uniform (or order**) r Enter Team Member information into Pulse

(from ATS) r Complete Hiring Paperwork (Paperwork

Wizard)- sign all pages- (vehicle inspection for drivers)

r Complete the TRAINING SCHEDULE (cover) r MEMORIZE THIS ENTIRE PACKET- you

will receive a test- MEMORIZE our MENU (last page and take a menu home).

r Must score a 90% ON TEST after 4 days of training o All of the answers are in this packet and our

MENU r Bring the following to NTO CLASS:

o Copy of License and Proof of valid insurance o Please be 5 minutes early!

Welcome to Domino’s Pizza!!!

Dear New Team Member,

Congratulations, you have been selected to join the #1 Pizza Delivery Company in the WORLD- Domino's Pizza!! Domino’s was born in Michigan (Ann Arbor Area) and is now over 11,000 stores strong. Domino’s World Headquarters is located in Ann Arbor, MI. Domino’s Pizza is a company that goes out of its way to make sure that all team members feel valued. From a career standpoint, the sky is the limit. Whether you are looking at Domino’s as a way to pick up some extra money or as your opportunity to own your own business, we can assist you in fulfilling your dreams. Almost all of Domino’s Pizza corporate upper management and franchisees started with Domino’s as delivery specialists or part of our inside store crew. They recognized the opportunities that Domino’s Pizza has to offer and took full advantage of them. We hope you too will embrace the opportunities we offer in order to achieve your own career goals. One of the things you’ll notice about our culture is that we are obsessed with making great pizzas fast, and safely delivering them in less than 30 minutes. This experience is not complete until we find a way to make our customers smile from the moment they call our store (or walk through our door) and when we arrive at their front door with their order. We encourage each and every team member to go the extra mile for EVERY customer. This local franchise empowers each and every team member the authority to handle a customers concern on the spot! You will never be criticized for doing too much for a customer. Always find a way to make the customer smile! Please carefully read this orientation packet and be prepared to take a test at the next Orientation class. We do ask that all team members score 90% or greater to take the next steps in our training. The company that has the BEST TRAINED PEOPLE will always win. Welcome to our team and SELL MORE PIZZA…. .HAVE MORE FUN!!! Sincerely, David Cesarini President- Pies, Inc

New Team Member Hiring and Training Process

1. A manager conducts an interview with the potential team member. The potential team member will fill out a full application at this time.

2. After the interview, the manager calls the applicant back to make a job offer, contingent upon the MVR standards being met, a quiz being completed successfully, and a successful vehicle inspection (if applying for driver).

3. Before taking the quiz, a potential driver must turn in a completed full application, MVR, vehicle inspection, and background check form. CSRs must turn in the application and background check form only.

4. The new team member is given a training packet and a menu to study and you will attend the next New Team Member Orientation class. At this class, we conduct the quiz and it consists of everything in this new-hire training packet as well as all menu items. A 90% must be received before a new team member can proceed to the next step. This quiz is designed to help you succeed when you start your in-store training.

5. All applicants must bring a photo-copy of their Driver’s License, and their Social Security card. Additionally, drivers must bring a valid Insurance card, Vehicle Inspection Form, and Vehicle Registration. A background check and drug test will be conducted at this time.

6. The new team member will setup a training schedule at the store they will be working in, for the

week. A copy of this schedule will be kept by the team member and the manager. This schedule will be adhered to just like the regular weekly schedule. Before they begin work, the new team member will be put in the store POS and must bring all required information. Drivers need their Driver’s License, Registration, and Insurance card.

7. After passing the exit interview, the new team member will be put on the schedule in the store and begin work as usual.

Pay days are on a Bi-Weekly basis (every other week) after you do your exit interview.

Things Every Team Member Should Apply Everyday

Domino’s Pizza Vision Statement: Exceptional franchisees and team members on a mission to be the best pizza company in our NEIGHBORHOOD and the WORLD! Domino’s 5 Guiding Principles: At the moment of choice: 1.) We put people first, 2.) We demand integrity, 3.) We strive to make every customer a loyal customer, 4.) We deliver with smart hustle and positive energy, 5.) We win by improving results everyday! Our Made Fresh, Arrives Fresh Guarantee: If the customer is not happy with the product or service, for any reason, we will replace their product or issue a refund. Due to this guarantee, we have a sell/remake policy in the store. If any pizza is not up to our standards, it needs to be remade before the customers even sees it. Any person in the store has the right to have a pizza remade. OER Standards: During regular intervals throughout the year, we as a company receive an Operational Evaluation Report from a corporate official. It evaluates us on many aspects of our business and ensures that we are operating the best way possible. Our products are examined to be sure we are giving our customers only the best. Our service is looked at against very specific standards to ensure we are giving the best service possible. Many other aspects of the day to day workings of the store are also evaluated. (An evaluation form is attached so that you may see exactly what we are graded on, please review this form.) For this reason, we ask that our team members are in proper uniform and busy doing something, whether it be cleaning, prepping, or even folding boxes, at all times. These simple things will only help us in achieving the best and maintaining a 5 star rating.

OER inspections will involve role playing on behalf of drivers and CSRs and will include the WOW the Concern and Driver at the Door exercises. These are covered later in the packet.

Customer Service and Order Taking

There are 5 types of customers that orders from our stores: Carryout Students Residential Business Hotel Guests These 5 types of people have different wants and needs as far as what types of food they order, how much food they order, and the amount of money they can/want to spend on their order. Knowing what category any given customer falls into will help us better serve them. It helps to know what questions to ask and what information you need for each type of customer. Offering the correct products and specials to every customer will make them happy and make business in the store more profitable and operations will run smoothly. Phone orders: Please hustle to answer the phone on the first ring. The 60 seconds that you spend on the phone with each customer will best demonstrate what kind of company we are striving to be. The first impression is the most important in any communication and when we answer the phone promptly with a great smile, it leaves a positive impression on the customer. No customer should ever be on hold for more than 10 seconds!! Avoid putting the customer on hold unless it is absolutely necessary. If you must put them on hold, ask their permission and apologize to them when you take them off of hold. There should be a phone script in front of every computer in the store. Refer to it for exact guidelines on what to say and offer to customers. You must always use your name when answering the phone. People like to know who they are speaking with. The phone script gives popular specials and coupons that can be offered to customers and will explain them if the customer asks for them. You are expected to know the common specials and coupons as well as the ads on TV or print. Never rush any customer on the phone! Even if the store is getting slammed (rush), the customer should not know or feel that you are busy. Top quality telephone customer service should be our top priority at all times. The tone of your voice is very important in dazzling the customer. Be friendly, patient, and polite and give our customers the best phone service in ANN ARBOR. SMILE WHEN YOU TALK TO THE CUSTOMER (THEY WILL HEAR IT IN YOUR VOICE) As well as knowing the main specials, it is also important to be familiar with all of the menu items. You should be able to list and describe them to the customer. You must also know what toppings come on all of the specialty pizzas. Customers will feel more comfortable ordering if you are able to answer any questions they have about the product we sell. Always smile while talking to customers and repeat all orders back before you end the order. Use the “Finish” section of the screen to get the complete order in easy-to-read form. Make any corrections before completing the order. If the order is for carryout be sure they know which store their pizza will be located at.

Carryout Customers: SMILE + EYE CONTACT + THANK YOU… and “WELCOME to DOMINO’S!” Greet all carryout customers within 3 seconds from the time they walk in the door. Smile! Always start with “Hi! Welcome to Domino’s! How can I help you?” Be sure to get the name of the person who will be picking up the pizza to avoid any possible confusion. If you cannot find the correct name on any of the boxes, ask the customer for their phone number or what they ordered in order for you to help locate their order. Whenever you have a free moment, check the heat rack to see if a carryout order is ready, especially if there are customers in the lobby. It is imperative that we smile at our customers and make eye contact. The objective is to always leave a good impression. At the Door: SMILE + EYE CONTACT + THANK YOU (and always carry exact change!) Always greet customers with a smile and pleasant word, such as “How are you doing today/tonight?” Eye contact is also a plus in the eyes of the customer. The better the impression you give to the customer, the better the tip you are likely to receive. Always provide exact change and thank the customer for ordering. The customer should always be treated with kindness and respect no matter what kind of tip they give.

WOW the Concern

The WOW the concern policy outlines the process by which a customer with a complaint can be helped so that they will be pleased with us and order from us again. Poor customer service and therefore unhappy customers is a major contributing factor in failed businesses. Any team member has the ability to help unhappy customers. Using this process will help you please the customer and the manager may not need to be called upon. However, if the customer asks for the manager or is still not pleased in any way, DO NOT hesitate to call the manager to the phone or counter. Apologize: “I’m very sorry we made a mistake with your order. I understand how frustrating and disappointing it must be to get a pizza with pineapple instead of pepperoni.” – No excuses, just take responsibility and apologize. Give them what they wanted. Fix the problem by giving them what they originally wanted. If they ordered a Pacific Veggie Pizza (a meat free pizza) and their pie had pepperoni on it, offer to remake the correct pizza to give them what they originally asked for. Give them something extra. The customer has already been inconvenienced by having to wait to receive their correct order and they are most likely frustrated (understandably). Offering them something extra, such as a free bread side with their remake or a cold drink while they wait will go a long way to earning their trust back. There are many ways to give the customer something extra and you will learn what to offer in certain situations.

DRIVERS: Do you want to make more tips?....... call your customers when you leave the store so they know you are on the way. It will also get them ready for your to arrive…. This will save YOU time. Let them also see you hustle to their door (this really increases tips!).

Uniform Standards: You must arrive at work in full uniform for every shift. Your uniform shirt and hat are provided for you at minimal cost that will be taken out of your first paycheck. You can order additional shirts or hats as well as other Dominos approved clothing at any time by ordering directly from our Equipment and Supply company. Call 800-521-8274 and have it shipped to your store! The image poster in your store indicates general Domino’s guidelines, but here are some of our more detailed image requirements that must be adhered to at all times. Appearance Standards

• Clean and neatly groomed hair, tucked under hat or tied back. • Beards are not allowed. Only a neat and close trimmed goatee. Sideburns can be no

longer than the bottom of the ear. • Only 2 stud earrings per ear (or hoops less than ½”). NO grommets/gauges (removed

and replaced with fresh colored plug. No posts. • Tongue rings should be removed (a clear retainer in place). • No other visible body piercings. • Team members are required to cover all tattoos with uniform components. No visible

tattoos, period. • No neck tattoos. • Clean hands, no nail polish, max fingernail length of 1/4 inch, no fake nails. • Every effort should be made to reduce body odor and limit perfume use. • No political or religious bumper stickers. Excessive bumper stickers are

unacceptable. • Hair must be 1" above collar or tied into a pony tail.

Gear Standards

• Clean Domino's approved shirt TUCKED IN! • black leather belt must be worn. • Clean Domino's approved hat worn facing forwards. • Clean, properly fitting black pants. No capris.. BLACK ONLY • Clean, properly fitting shorts or a skirt (worn 1 or 2 inches above or below the

knee). No cargo pockets. BLACK ONLY • Clean white, black, navy blue, or red undershirt. • Socks visible above the top of the shoe. Must wear matching socks. • Clean Domino's winter jackets and Domino's knit hats may be worn in inclement

weather. No other jackets are acceptable. • Simple, clean, rubber-soled, laced-up, closed-toed shoes. • Cartop sign must be in use at all times during a driving shift. • Cartops must be lit 30 minutes before dark and when it is raining or overcast. • Cartop signs must be cleaned and wiped down after every shift. • No cell phones, smartphones or bluetooth devices in the store. Period. • No TVs, personal radios, video games, laptops or wireless internet devices in the

store. • Drivers must use a hands-free device when using their phone while driving. • Driver's vehicles must be clean, inside and out, at all times. • No cigarette smoking in uniform or in view of customers.

Domino’s Policies and Procedures Mandatory Work Days: Every team member is mandated to work on the following days: UM (MSU for E.Lansing store) Football games (home and away), NFL Super Bowl, NFL Division Championship Weekend, NCAA Basketball Championship, Halloween, and either Christmas Eve or New Years Eve. A few exceptions may be granted. Discuss this with your manager.

• Hustle all the time! Always arrive at work 5 minutes before your scheduled shift. If it is raining, you

are required to show up 30 minutes early. You are accountable for complying with this policy. When it rains, people tend not to go out to eat and order delivery instead.

• Schedule requests are due by midnight on TUESDAY. If you do not submit a request, you will be scheduled on an as needed basis. Also, please do not call in for your schedule, come in and write it down. There is no guaranteed departure time on your schedule. We will do our best to get you out on time, but sometimes, due to business, this is not possible.

• Employees receive a greatly reduced price discount on menu items at all Ann Arbor Domino’s stores, therefore there is no free food from the store at any time.

• The bathroom must be kept clean and stocked at all times. This is everyone’s responsibility. Please wash your hands before returning to work after using the bathroom. Please clean up after yourself in the bathroom after each use.

• The only checks that are to be accepted are business checks received at the business for large orders. If the customer wants to pay by check, politely explain that they are not accepted and ask if they have another form of payment. Call the store if you have any questions while on delivery. Your employee number, order number, and check issuer driver’s license number must be written on all accepted checks.

• A valid picture ID and the actual credit card must be presented to use a credit card. Verify the signature on the receipt against ID. If the customer does not have ID or the credit card, call the manager immediately. You will be financially responsible for all fraudulent credit card orders if it is found that you did not use proper procedures.

• Garlic Oil seasoning must be applied to Feast pizzas, hand tossed pizzas, and pasta bowls. Do not use garlic oil seasoning on school orders, American Legends pizzas, deep dish pizzas, and Brooklyn style pizzas.

• New customers must get a security call back from the store before delivery. This will help verify address and phone number.

• The minimum amount for delivery is $7.99, except to the dorms, which is $5.99. This number is before tax and delivery charge.

• On hotel orders, you must get the correct room number and the last name that the room is registered in. Personal cell phone numbers can be included in the directions section.

• Customers intending to pay with a $50 bill must get a callback immediately after the order is placed. We do not accept $100 bills. Verify all information and thank them for their time.

• If for any reason you are unable to work at your appointed time, it is your responsibility to find someone else to work your shift. Do not call in sick unless you find someone to cover your shift or you have a doctor’s note. All shift changes must be approved by a manager.

• If you are going to terminate your employment, you must give 2 weeks written notice. This means you will work your normal shift for your final two weeks.

• NO SMOKING WHEN IN UNIFORM & NO SMOKING WHEN ON THE CLOCK. We don not want you smelling like a cigarette in our stores or in front of customers. SMOKE FREE WORKPLACE.

Welcome to the Domino’s Pizza Delivery Team

The following information applies primarily to delivery drivers, but knowledge of this information is crucial for all team members to ensure smooth daily operations.

• You are expected to have a map and a flashlight in your vehicle at all times. The best map

you can get can be found at Wal-Mart. The best light is the 2,000,000 candle power Q-BeamR that is also available at Wal-Mart. It will pay for itself quickly.

• When you arrive, there are three things you must do before anything else: 1) clock in, 2) put a car top sign on your car, 3) get a bank from a manager. A bank is two fives, 9 ones, and 1 dollar in coins for you to use as change on delivery. If you need additional small bills during your shift, give $20 to a manager and they will get you a new bank. Always arrive at work with a full tank of gas and a clean car inside and outside. Image is key! Car top signs MUST be lit at least 30 minutes before sundown and when it is raining. Failure to do so may result in suspension or termination of employment.

• Every time you return from a delivery, yell “driver in” and check back into the computer. You must dispatch your order as soon as it is ready and not remain in the store more than a minute after you dispatch it. Points are lost on an inspection if runs are not dispatched in this way. If there are no runs up, refer to the driving team priority list posted in your store.

• When taking a delivery, yell the “out the door” time as you leave. • Always remember that the phone comes first. You should stop what you are doing and go

help on the phones if they are not going to be answered by the second ring. • Make sure you include a magnet and a menu with all orders for new customers. All new

customers must also get a security call back from the store phone before you leave. • If you forget something, call the store immediately and they will usually send it out with another

driver. You will be responsible for paying them $2 for their trip. If you forget a soda, stop by the nearest store and buy it.

• When you come in from a delivery, you need to wash and sanitize your hands before doing anything else in the store.

• Never leave the store with more than $20! This includes the money from your wallet and any credit cards you normally carry. Your money will be counted frequently, and on inspection day you will be fired for carrying more than $20!

• Hustle on your feet, not on the street! – This job is easy. Most of the time you are getting paid to sit in your car and listen to the radio. When you do need to use your feet, run. You will save time, earn more money, gain muscle, lose fat, improve cardiovascular fitness, and decrease your likelihood of getting robbed. You are going to be working the same number of hours whether you hustle or not. Why not make the best of it?

• When you are done with your shift, move your car so that it is not taking up one of the prime parking spots. Bring in your car top sign, clean with a rag and general cleaner or window cleaner, place on the wall, and ask for a leaving project.

• Before you check out: organize your checks, receipts, invoices, and money (bills should be in order and all facing the same way).

• Trust your instincts! If a house looks suspicious, do NOT go in. Call the customer and verify the order and ask them to turn on their outside lights. If they do not answer, call the store and have someone call from the store. Many customers will only answer a call from a known number. Your safety is the most important thing at Domino’s. Our people come first.

• All drivers must do five things to have a perfect inspection. They are: have less than $20 (including money in wallet, change, and checks), have their keys on them, not leave their car running, know that all new customers and all suspicious orders get a security callback, and wear their seatbelt at all times. You should do these things everyday.

• We do security callbacks in 4 situations. 1) Suspicious Orders. 2) New Customers. 3) Large Orders. 4) If the customer changed their phone number when they called.

• OER inspectors will do Driver at the Door role playing with delivery drivers. The inspector could even go on a delivery with the driver and evaluate them based on their performance at the door. There are components to this inspection.

o Smile, make eye contact, give exact change, and say thank you. You should do these things every day to ensure 100% customer satisfaction.

This is not an all-inclusive list. You are responsible for learning your assigned tasks. Delivering pizza can be very lucrative for you, but we are all part of a team. You are an ambassador for Domino’s Pizza and need to always be working hard to help the team win. Everyone must pull their own weight at all times for the team to be successful. If you feel someone is not befitting to the team, please bring it to the attention of your manager. We have an open door policy in our company. All specific policies are outlined in the Employee Handbook (you signed a confirmation in your paperwork that you have read and understood the handbook). If you feel your manager cannot resolve a problem you have, contact your supervisor. Thank you for your efforts and dedication and WELCOME TO DOMINO’S!

Menu Items Crust Types: • Inspired Hand Tossed: Our original! • Crispy Thin Crust- Light and thin! • Pan Pizza (12” only)- crispy on the outside Light and buttery on the inside with plenty of cheese • Brooklyn Style (Lg. & Extra Lg. Only). New York

style crust. Thinner than our Hand tossed American Legends Pizzas: Premium topped pizzas • Spinach & Feta Pizza • Philly Cheese Steak • Pacific Veggie • Wisconsin 6 Cheese • Honolulu Hawaiian • Fiery Hawaiian • Buffalo Chicken • Cali Chicken Bacon Ranch • Memphis BBQ Chicken Specialty Feast Pizzas: • ExtravaganZZa Feast • Deluxe Feast • Bacon Cheeseburger Feast • MeatZZa Feast • Ultimate Pepperoni Feast • America’s Favorite Feast

Oven-Baked Sandwiches: Our version of a sandwich and oven baked! • Philly Cheese Steak • Mediterranean Veggie • Italian • Italian Sausage & Peppers • Chicken Bacon Ranch • Buffalo Chicken with Blue Cheese • Sweet & Spicy Chicken Habanero • Chicken Parm BreadBowl Pastas • 3 Cheese Mac & Cheese • Chicken Alfredo • Chicken Carbonara • Pasta Primavera • Italian Sausage Marinara • Build Your Own

Bread Sides • Breadsticks (dip sauce extra) • Stuffed Cheesybread (dip sauce extra) • Parm Bread Bites (dip sauce extra)

Desserts • Cinna Stix • Chocolate Lava Crunch Cakes • Marble cookie brownie Drinks (*depending on location) • Coke • Diet Coke • Sprite • Barq’s Rootbeer* • Fanta Orange • Dr. Pepper* • Coke Zero* • Dasani Water* Buffalo Wings Flavors • Grilled Plain • Hot • BBQ • Sweet Mango Habanero

Boneless Chicken • Our premium Boneless Chicken is lightly

seasoned and breaded and comes with dipping sauces to customize the flavor.

• SPECIALTY CHICKEN. 12 pieces of our boneless chicken topped with cheeses and sauces.

o Crispy bacon & tomato o Classic Hot Buffalo o Spicy Jalapeno-Pineapple o Sweet BBQ Bacon

Dipping Sauces • Marinara • Garlic • Ranch (Boneless Chicken Dip) • Blue Cheese (Boneless Chicken Dip) • Sweet Mango Habanero (Boneless Chicken

Dip) • Barbeque Sauce (Boneless Chicken Dip) • Kicker Hot Sauce (Boneless Chicken Dip) • Sweet Vanilla Icing (Cinnastix)