nuggets for continuous improvement - agilia 2016 - ben linders
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Ben Linders Consulting
Nuggets for your Continuous Improvement Journey
Agilia ConferenceOlomouc, Czech Republic. April 5, 2016
Ben Linders
@BenLinders - benlinders.com 2
Ben Linders Consulting
Agile, Lean, Quality & Continuous Improvement
Retrospectives Facilitator Agile Coach/Mentor/TrainerCMMI & People-CMM Assessor
Freelance Editor for InfoQ.com
Ben Linders
Co-Author Getting Value out of Agile Retrospectives English Dutch French Japanese Spanish Italian Chinese Russian Polish German Greek TurkishAuthor: What Drives Quality & Continuous Improvement
eBook: Download from Amazon, InfoQ or LeanpubPrint: Buy on Amazon or Lulu
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Ben Linders Consulting
Continuous Improvement
Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable
Ben Linders
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Ben Linders Consulting
Agile Manifesto
“We are uncovering better ways of developingsoftware by doing it and helping others do it”
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Ben Linders Consulting
Agile: Why improve?• No “one best way”• No “first time right”• Things will change• Self organization,
empower your teams
Mindset: Continuously look for improvements
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Ben Linders Consulting
Agile Nuggets
Nugget: Small lump of something precious Practices, experiences, experiments, ideas
UnderstandMelt and moldEvaluate
Experiment!
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Find out where you areTeams doing self-assessments• Checklists• Decide what to do next
Values and Mindset drive Practice
Self Assessing Agility
Pull-based change, teams control own journey
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Get Management Support
Development flow & teams• Resistance• No believe in agile• Career system
Lack of support for Agile Agile Processes
Managers should support teams in improving their way of working – remove impediments
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Ben Linders Consulting
Know your coaching opportunities1 hr of work left, not finished• Problem clearly visible• Address in Stand-up,
Review, Retrospective,or by Coaching on the spot?
Best thing coach can do
Intervene as late as possible, limit damage
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Deal with feelingsWhen people resist to change• Listen to their concerns• Take them seriously Resistance
What if team members are not happy?• Deal with negativity• Feelings Matter• Constellation reveals the system Negative issues
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Know thy strengthsProject that succeeded• Learn from things that go well• People and team strengths• Exploit to improve
Learn from success Solution focused retro
Identify strengths, apply them to solve problems
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Ben Linders Consulting
Play the Scrum master roleShouldn’t solve all impediments• Over/micro managing the team• Becoming a bottleneck• Guide towards Self organization
Dedicated full-time Scrum mastersis hard –> technical people play Scrum master role
Let the Scrum master come from the team!
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Ben Linders Consulting
Create a culture of safetyCheck safety in retrospective• Prime directive• Exercises:
– One Word– Constellation– Team Kudos
When safety is low
Deal with safety, make sure problems are raised!
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Ben Linders Consulting
Focus on the vital few actionsSmall but significant continuous improvements• Actions for the next iteration• Destroy actions to focus:
– Dot voting– Remove bottleneck– Devil’s and Angel’s advocate– Kill actions Vital Few Actions
• Enable teams to improve
Focus to assure that vital few actions get done!
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Ben Linders Consulting
Spice up your retrospectivesTeam started skipping retrospectives• Try new exercises• Change the setting• Rotate facilitators• Make actions visible• Get actions done• Celebrate success Spicing up Retrospectives Tips for Valuable Retros
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Ben Linders Consulting
Golden Rules for Improvement• Dare to share, early and frequently• Result depends on team, not individuals• The one who checks out a task is not necessarily
the one who has to finish it• The one’s working on a task are the right people• You may critique anything,
but never criticize anyone
BenLinders.com/GoldenRules
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Ben Linders Consulting
Take a first stepThink about a problem that needs to be solved, pick one nugget, think of a practical way to do it, start doing it! First Agile Step
Every journey for agility and continuous improvement starts with a first step!
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Ben Linders Consulting
Continuous Improvement
Become aware of importance of continuous improvement,
Explore how it’s engrained in agile software development
Suggestions that you can use in your daily work to improve continuously
Increase your organization's agility!
Leanpub.com/continuousimprovement
“Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable”
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Ben Linders Consulting
Questions?Questions?
Ben LindersIndependent Consultant Agile, Lean,Quality & Continuous Improvement
[email protected]@BenLinders.com @BenLinders www.linkedin.com/in/benlinderswww.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies www.benlinders.comwww.benlinders.com
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Ben Linders Consulting
Background Information
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Ben Linders Consulting
Agile Coaching
Help people to find and do improvements
Give FeedbackProvide Ideas Inspire PeopleEstablish Safety
Agile Needs Coaching
Develop Coaching Skills
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Ben Linders Consulting
Retrospectives BookGetting Value out of Agile RetrospectivesBy Luis Gonçalves & Ben Linders
Download from InfoQ or LeanpubBuy on Amazon or Lulu
amazon.com/dp/B00SWJO1DIleanpub.com/gettingvalueoutofagileretrospectives
Mailinglist: eepurl.com/Mem7H
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Ben Linders Consulting
Retrospectives Book BundleSix successful retrospectives books• Getting Value out of Agile Retrospectives• Fun Retrospectives• Fifty Quick Ideas to Improve Your Retrospectives• The Retrospective Handbook• Retrospectives for Organizational Change• The Retrospectives Kickstarter
These books will make your agile retrospectives rock!Teams will love to do them :-).
leanpub.com/b/agileretrospectivesDiscounted price: $30,48 (excl. VAT)
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Ben Linders Consulting
Agile Retrospectives
amazon.com/dp/B00SWJO1DI benlinders.com/exercises/
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Ben Linders Consulting
Getting More out of Agile & Lean Practices for teams and stakeholders to develop the right
products, deliver faster, increase quality, and create happy high performing teams.
Full Day Workshop:Deploying practices effectively Improve CollaborationTips & Trick for Agile & Lean Improve Continuously
Increase your organization's agility!
BenLinders.com/agilelean
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Ben Linders Consulting
Assessing your Agility
Over 40 tools:• Self-Assessment checklists• Readyness checks• Maturity assessments• Agile health checks• Measurements• And much more! Agile Self-Assessments
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Ben Linders Consulting
Articles on Effective Agile• Self-assessing how Agile you are• Sustainable Improvement through Agile Retrospectives• Working in a Sustainable Pace• Becoming Agile and Lean • Succes Factors for Using Scrum and Getting Benefits• Process Improvement: The Agile Way• Golden Rules for Agile Process Improvement• How to deal with Resistance when Implementing Agile• Managing Projects with Agile Teams• Agile Project Management• Establishing and Maintaining Stable Teams• Getting Business Value out of Agile Retrospectives• Sharing Knowledge is Power• Are your Professionals Empowered?