o n l y f r o m s y n e r g i s t i c s establishing knowledge communities with km portals
TRANSCRIPT
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O n l y f r o m S y n e r g i s t i c s
EstablishingEstablishingKnowledge CommunitiesKnowledge Communities
with KM Portals with KM Portals
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O n l y f r o m S y n e r g i s t i c s
What is a Community?
A group of people who are somehow held together -- by proximity, common interest,by purpose
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O n l y f r o m S y n e r g i s t i c s
Why do communities form?
People seek understanding People seek to be understood Ultimately, people seek
validation of who they are, and what they do
Communities define us as much aswe define communities
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O n l y f r o m S y n e r g i s t i c s
How can a Portal make a community work?
Portals can provide a “virtual” place to
understand, and to be understood
exchange information validate ideas and thoughts
with people do things get stuff
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O n l y f r o m S y n e r g i s t i c s
What’s essential to a community?
Trust.
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O n l y f r o m S y n e r g i s t i c s
What is the foundation for trust?
Integrity Consistency Accuracy Availability Applicability Context
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O n l y f r o m S y n e r g i s t i c s
What is the expression of trust?
Ensuring that all members of the community always receive the Single Best Answer
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O n l y f r o m S y n e r g i s t i c s
Trusted Single Best Answer
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O n l y f r o m S y n e r g i s t i c s
From a Trusted Source
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O n l y f r o m S y n e r g i s t i c s
In a Trusted Community
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O n l y f r o m S y n e r g i s t i c s
BenefitsBenefitsto the Enterpriseto the Enterprise
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O n l y f r o m S y n e r g i s t i c s
What’s the community benefit?
When people trust the Portal they trust each other they understand each other they understand the roles
and contributionsof others as well as their own
they work more effectively together
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O n l y f r o m S y n e r g i s t i c s
What’s the business benefit?
Greater CompetencyEveryone knows what they need to know in order to be effective at their jobs
Greater ProductivityPeople share information with each other so that everyone knows what everyone else knows
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O n l y f r o m S y n e r g i s t i c s
What’s the business benefit?
Greater InnovationPeople use shared information to create better products and services, faster
Greater ResponsivenessEveryone is able to work together effectively to respond to an unanticipated event
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O n l y f r o m S y n e r g i s t i c s
Ultimate Ultimate BenefitBenefit
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O n l y f r o m S y n e r g i s t i c s
Mature and functioning communities deliverIncrease to the the Bottom Line
Decrease costs Make transactions happen faster,
better Focus on a high-fidelity Supply
Chain
Increase to the the Top Line Need to increase revenue Make interactions happen faster,
better Focus on a high-fidelity Demand
Chain
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O n l y f r o m S y n e r g i s t i c s
The Authoritative The Authoritative KM Portal Solution @KM Portal Solution @
American ManagementAmerican ManagementAssociationAssociation
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O n l y f r o m S y n e r g i s t i c s
The American Management Association Portal
Baseline Portal ObjectiveCreate a single point of entry for AMA users to access company intranet content, desktop applications, company MarCom, etc. in an interface that is both structured and controlled by AMA as well as personalized to the user in a "My Yahoo" fashion
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O n l y f r o m S y n e r g i s t i c s
The American Management Association Portal
Knowledge Management Portal ObjectiveBuild an environment where courses built for customers can be reused in a broader market, lowering course development costs and raising our ability to meet customer needs quickly.
Integrate the Sales, Consulting Services, and Product Communities
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management Portal Business Solution that builds community through establishing TRUST
Gathers, integrates, and distributes the best data, information, knowledge, practices, processes, training and experts from disparate sources
Provides receivers high fidelity information centered around their specific business contexts and language
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management Portal Business Solution that builds community through establishing TRUST
Provides easy select-and-find search for single best answer
Creates and reinforces an environment of interaction, collaboration and learning
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management Portal Business Solution that builds community through establishing TRUST
Helps readers find experts, helps experts find readers
Empowers readers to provide critical feedback and insight
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management Portal Business Solution that builds community through establishing TRUST
Enables authors in creating and refining content
Distills information down to support the use of wireless portals
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management Portal Business Solution that builds community through establishing TRUST
Quick and easy -- to install, change and scale
Provides a secure environment for creating and delivering information
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O n l y f r o m S y n e r g i s t i c s
The Knowledge Management The Knowledge Management Portal SolutionPortal Solution
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