Airport Modernization Summit October 02-03th 2016

Mr. Cem ASLANTAS / TAV Information Technologies – Head of PMO

Increasing Operational Efficieny with IT Solutions and Operational Optimization Mr. Cem ASLANTAS / TAV Information Technologies – Head of PMO

October 2016 2

Agenda

• Who is TAV?

• About TAV Information Technologies

• Success Stories

• Modernization and Efficiency with IT Solutions

• Modernization and Efficiency with IT Centralization

• Result

October 2016 3

Who is TAV?

October 2016 4

TAV Airports Holding

• Public company listed on Istanbul Stock Exchange

• Shareholders: Aeroports De Paris (38%), Akfen (8,1%), Tepe (8,1%) , Sera (2%)

• TAV Airports Holding is an integrated airport services company providing

• design and construction

• terminal / airport operations and maintenance services

• duty free services

• food and beverage services

• airport security

• ground handling

• airport IT services

• and other auxiliary services

• Footprint in 70 different airports through TAV Group companies

14 airports under

TAV management

€480Mn EBITDA

776k flights

102Mn passengers

$3Bn market value

€1+Bn revenue

14 airports under

TAV management

€480Mn EBITDA

102Mn passengers

$3Bn market value

€1+Bn revenue

October 2016 5

TAV Construction

• Established in 2003 as a spin-off from TAV Airports

• Expertise in airport construction: 96% of contract volume is aviation projects

• Proven track record in fast track Design & Build contracts

• In house design group in the course of developing detailed engineering

• Full EPC capability in green development airport construction

• Excellent health and safety statistics, with sound environmental track record

• Strategic partnership with world’s leading construction companies

• Corporate headquarters located in Istanbul is supported by KSA, Dubai, Abu Dhabi, Doha, Cairo, Tripoli, Bahrain, Tunisia and Oman based branch offices and subsidiary companies

20+ Airports

constructed

3Mn m2 of airport construction

$1Bn average revenue

30k+ employees

#1 airport

constructor in the world as

per ENR

$18Bn in project

development experience

October 2016 6

TAV Group Structure

October 2016 7

TAV Airports Corporate and Shareholder Structure

(2) 8.1% (3)

8.1% (4)

2.0% (5)

3.5%

(6) 40.3%

(1) 38.0%

1. Aéroports De Paris*

Internationally acclaimed airport operating company with global operations

2. Tepe Insaat Sanayi A.S.

Turkish integrated conglomerate focused on infrastructure and construction

3. Akfen Holding A.S.

Holding company operating in the infrastructure, construction, seaport, REIT and energy sector

4. Sera Yapi Endustrisi A.S.

Focused on construction in Turkey & MENA region

5. Other Non-floating

6. Other Free Float

*Through Tank oWA Alpha GMBH

TGS (50%)

Havas Europe (100%)

Airport Companies

Ataturk (100%)

Esenboga (100%)

Adnan Menderes

(100%)

Gazipasa Alanya (100%)

Medinah (33%)

Tbilisi (80%) & Batumi (76%)

Monastir & Enfidha (67%)

Skopje & Ohrid (100%)

Latvia (100%)

Service Companies

ATU (50%)

BTA (67%)

Havas (100%)

O&M (100%)

IT (100%)

Security (100%)

Shareholder Structure

Shareholders

TAV Airports Holding Co.

Zagreb (15%) Academy (100%)

Milas Bodrum (100%)

TAV Construction

Qatar - Doha

Oman - Muscat

UAE - Abu Dhabi Midfield

KSA – Medinah Catering Building & Hotel

KSA Jeddah Saudi Airlines Hangars

KSA Riyadh – T5

Libya -Tripoli

UAE Damac Towers

Turkey-Istanbul EMAAR Square

France- Paris ADP HQ Building

Bahrain International Airport

October 2016 8

About TAV Information Technologies

October 2016 9

TAV Information Technologies Journey

• Started our journey in 1999 as an IT division and established in 2005 as a subsidiary of TAV Airports Holding

• Digitalization of TAV Airports Holding and Group Companies

• Expert in airport design, set-up, commissioning, operations, consultancy and ORAT

• Systems integrator and software vendor serving primarily the aviation industry

• We are a global actor on 3 continents, 31 airports & 21 companies with over 30 major in-house developed

commercial off-the-shelf products

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WE DESIGN

WE DEVELOP

WE IMPLEMENT

WE OPERATE

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Pillars of Future Airports

SIMPLICITY EFFICIENCY EXPERIENCE

CONNECTIVITY CENTRALIZATION

October 2016 12

Pillars of Future Airports

SIMPLICITY

EFFICIENCY AODB RMS SLOT

Centralized IT Smart Airport

EXPERIENCE Mobile App

Kiosks Self-service Smart Airport

CONNECTIVITY A-CDM

MIS IB

Smart Airport

CENTRALIZATION Multi Airport

Centralized IT AOCC

October 2016 13

Success Stories

October 2016 14

TAV IT Success Stories / Riyadh KKI Airport (KSA)

AOS Scope

AODB

FIDS

RMS

Information Broker

Delivery of AOS packages;

Design, procurement, implementation and integration;

Completed on time and in the budget;

Operation and Maintenance AOS Systems after completion of the project

Integrations

• AODB • CUTE • IVR • TYPE-B

• GOS • FIDS • RMS • SV

• BRS • PAS • BIC • NAS

October 2016 15

TAV IT Success Stories / Dammam KFI Airport (KSA)

AOS Scope

AODB

FIDS

RMS

Information Broker

Delivery of AOS packages;

Design, procurement, implementation and integration;

Completed on time and in the budget;

Operation and Maintenance AOS Systems after completion of the project

Integrations

• AODB • CUTE • IVR • TYPE-B

• GOS • FIDS • RMS • SV

• BRS • PAS • BIC • NAS

October 2016 16

TAV IT Success Stories / Medina PMI Airport (KSA)

Delivery of AOS and ICT packages;

Design, procurement, implementation and integration; Completed in time and in the budget;

Operation and Maintenance of all ICT Infrastructure and services and AOS Systems after completion of the project

ICT Scope

Computer and Server Equipment Storage Area Network

Virtualization Platform Local / Wide Area Network VoIP

Structured Cabling and Passive Network Equip. WiFi

CarPark System

EOC – TOC – TAC room

AOS Scope

AODB

FIDS

RMS

Information Broker

CUPPS

BRS

CUSS

Billing

October 2016 17

TAV IT Success Stories / Riyadh KKI Airport T5 Project (KSA)

Integrations Products Scope

AODB FIDS RMS Information Broker

CUPPS BRS CUTE Information Kiosk

• AODB • BRS • MC • IVR • ERP • IK • GOS • CUTE • FIDS • RMS • BIC • SV • BHS • PAS • SCADA • TYPE-B • NAS • CATS

Delivery of AOS and PPS Packages;

Design, procurement, implementation, integration, transition and ORAT; Integration with existing terminals and IT Infrastracture

October 2016 18

TAV IT Success Stories / Istanbul Ataturk Airport (TUR)

Delivery of AOS and ICT packages;

Design, procurement, implementation and integration; Delivery ahead of time and in the budget;

Operation and Maintenance of all ICT Infrastructure and services and AOS Systems

ICT Scope

Computer and Server Equipment Storage Area Network

Virtualization Platform

Local Area Network

Central of 14 Airpors

Structured Cabling and Passive Network Equip. WiFi

VoIP

CarPark System

Backoffice Systems

AOS Scope

AODB

FIDS

RMS

CDM

VIP & CIP

Information Broker

Information Kiosk

CUPPS

BRS

Billing

October 2016 19

TAV IT Success Stories / Ankara Esenboga (TUR)

Delivery of AOS and ICT packages;

Design, procurement, implementation and integration; Delivery on time and in the budget;

Operation and Maintenance of all ICT Infrastructure and services and AOS Systems

ICT Scope

Computer and Server Equipment Storage Area Network

Virtualization Platform

Local Area Network

Structured Cabling and Passive Network Equip. WiFi

VoIP

CarPark System

AOS Scope

AODB

FIDS

Information Broker

CUPPS

BRS

Billing

October 2016 20

TAV IT Success Stories / Izmir Adnan Menderes Airport (TUR)

Delivery of AOS and ICT packages;

Design, procurement, implementation and integration; Delivery ahead of time and in the budget;

Operation and Maintenance of all ICT Infrastructure and services and AOS Systems

ICT Scope

Computer and Server Equipment Storage Area Network

Virtualization Platform

Local Area Network

Structured Cabling and Passive Network Equip. WiFi

VoIP

CarPark System

AOS Scope

AODB

FIDS

Information Broker

CUPPS

BRS

LDCS

Billing

October 2016 21

TAV IT Success Stories / Enfidha International Airport (TUN) – Award Winner

ICT Scope

Computer and Server Equipment Storage Area Network

Virtualization Platform

Local Area Network Structured Cabling and Passive Network Equip

PABX

CarPark System

NAV Infrastructure

ULV Infrastructure

AOS Scope

AODB

FIDS

Information Broker

CUPPS

BRS

Billing

Delivery of Multi-Airport AOS and ICT packages;

Design, procurement, implementation and integration; Delivery on time and in the budget;

Operation and Maintenance of all ICT Infrastructure and services and AOS Systems Received the First award at the ICT Summit Eurasia 2011 for its all Infrastructure System Project

October 2016 22

TAV IT Awards

TAV Information Technologies received the first award at the ICT Summit Eurasia 2011 for its all Infrastructure System Project that it has worked for Enfidha-Hammamet Airport in Tunisia.

TAV Information Technologies received the second award at the ICT Summit Eurasia 2012 for its Resource Utilization System Project that it has developed for King Khalid and King Fahd Airports in Riyadh and Dammam of Saudi Arabia.

General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “CIO 2011 Award“ with ROTA (RMS) project by CIO Turkey Magazine.

October 2016 23

TAV IT Awards

General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “CIO 2014 Award” with SLOT project by CIO Turkey Magazine.

General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “Turkey’s Best CIO 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.

2012 The Golden Spider Web Awards; www.tavit.aero web site was selected 3rd in the "Information Technology Hardware / Software”

October 2016 24

TAV IT Awards

TAV Information Technologies General Manager and TAV Airports Holding CIO Binnur Güleryüz Onaran received “Successful Woman CIO of the Year 2016 ” award during the "Women Leaders of Technology" awards presented by Microsoft with the support of KAGIDER, Women Entrepreneurs Association of Turkey, to pioneering women leaders in technology.

TAV Information Technologies received the second award at “Best IT Governance Project 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.

TAV Information Technologies received the third award at “Best Change Management Project 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.

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Modernization and Efficiency with IT Solutions

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Operational Environment

Land Side Air Side Apron

Check-in Operations

Counter

Bag Drop

Gate Operations

Self ServiceAgent

BHS

TAV MobilePassenger Information

Virtual AssistanceAugmented Reality

Flight Track

Border Operations

NormalFast TrackE-Border

BRS

Bagg

age

Clai

m

Queue Management

Bag Track

AMAN

Flight Strip FDPS

SMGCS

AODBFIDS

RMSCDM

Outbound

Inbound

C TA RR A NP SA PR OK R T

Self Service

Passenger Tracking

E-Gate

Border Operations

NormalFast TrackE-Border

DMAN

Travel Document Authorization System

CMSERPMIS

Remote Operations

Remote Bag Drop

Remote Check-In

October 2016 27

Integrated Airport Environment INTEGRATION SCHEME Revision Date: 17–May–2013

Revision Number: v.3.0

INFO

RMAT

ION

BRO

KER

(IB)

FIDS

RMS

PAS

AODBKBMS

CMS

AFMS

SFMS

AIRLINE, GH FIDS

INFO KIOSK

CPS

FIDS

RMS

AFM

SSF

MS

CMS

IKCP

S

AL/GH

AVI

C/VI

P

CIP/VIP SystemsGO

SGOS

EMSEMS

VDGS

PLB

400Hz

PCA

LDCSLDCS

BAG DROP

CUSS

CUPPS / CUTEAIRLINE DCS

POS

CUTE

CUSS

BD

SBG

BRSBHS

CRGO

ERP

CARGO [e-Freight]

ERP

BRS

BHSBHSFire Shutters

SIPA SIPA

SITATEXNetwork

Bag Message

Passenger Info

Digital to Analog Conversion

FAS BMS

SC

FF

PF

SEF

REF

FM200

SD

AHU

FFS

UPS

Sliding Door

Apron Lights

PSCH

ESB

ELP

EPP

VSD

Chillers

CRACU

AHU

Boilers

FANS

AFTNNetwork

HVTS

BMS

Active Flight InformationSeasonal Flight InformationUsage & Equipment StatusResource AllocationBilling Information

Web Service

Web Site

CCTV

SECURITYSYSTEM

IVRIVR

PhoneNetwork

VoIP

CDM

SLOT

CDM

SLO

TFI

DS

MOBILE APPs

INTERNET

Mobile App. Stores

Active flight Management SystemAFMSAirport Operation DatabaseAODBBaggage Handling SystemBHSBuilding Management SystemBMSBaggage Reconciliation SystemBRSCollaborative Decision MakingCDMCar Park SystemCPSCommon Use Pass. Processing SystemCUPPSCommon Use Self ServiceCUSSCommon Use Terminal EquipmentCUTECommon Use Pass. Processing SystemCUPPSEnterprise Resource PlanningERP

Flight Information Display SystemFIDS

Gate Operating SystemGOS

Knowledge Base Management SystemKBMSPublic Announce SystemPAS

Sitatex IATA ParserSIPASLOT ApplicationSLOT

System DescriptionAbbr.

Fire Alarm SystemFAS

Lifts, Escalators and WalkwaysHVTS

Self Boarding GateSBG

Future: Multiple Airline Connection

Integrated Aircraft Stand System

GISGIS

All System servers will be connected to the Master Clock

Note 2

GIS can answer virtually any question that involves location by incorporating the airport’s spatial data into a single, spatially consistent database.

Note 1

Geographical Information SystemGIS

Hotel - Train & Bus StationsFI

DS

FIDS

Performance Information

DIGITAL SIGNAGE

Media Streaming

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Modernization and Efficiency with TAV IT Solutions

• Siloed and

Application Modernization

Slow Business Responsiveness

Complex Screens

Costly Non-Standard Platforms

Manual Processes

SMART Automatization

Intuitive Access

Rich Interoperability

Efficient Platforms

AODB

Fast Response to Business Needs

User Friendly Screens

Aviation Standards Based Platforms

New Shared Platform & Virtualization

AOS SOLUTIONS

IB

Reduced Cost

Mobile & Web Access

Insights Based on Advanced Analytics

Increasing Maintenance Costs

October 2016 29

Centralized Multi-Airport Management

Multi-Airport Management

Strategic Management

Smart Mobile

CMS

ERP Services

AODB

Slot

E-Gates

Self Service

Information Kiosk

TAV IT Centralized and

Consolidated Management Information

System (MIS)

Smarter Airports

TAV IT serves multi-airport organizations to provide integrated business processes across multi airports to perform seamless operations to bring financial, operational and business benefits with its vast experience, advanced products and specialized services

CDM

October 2016 30

AODB CMS MIS

Smart Mobile

ERP

Control Center

Unify and standardize all airports infrastructure, processes, systems and operation with TAV IT Products and Services

Turnkey solutions including design, implementation, test, commissioning, ORAT (Operational Readiness and Airport Transfer) and 24/7 operation Standardized and Manageable multi-airport smart environment can be achieved quickly with centralized TAV IT Products and Services together with its vast experience

Centralized Integrations

Centralized Multi-Airport Management

October 2016 31

Centralized Multi-Airport Management Integrated and Automized Billing and Invoicing

AODB

BMS

BRIDGE

CMS

EPOS

ERP

INVOICE

RMS

MAXIMO

Service UsagesPBB400HzPCAPW

Resource UsagesStandGateCheck-in

Generated RevenueRetailsRestaurantsShopsCar Park

ConsumptionsPowerWater

Revenue ItemsPAXLandingTake offServices

Work ordersReplacementsRepairSpare partsMan power

CustomersContracts

Tariffs

Flight InformationServices

Calculated Revenue

October 2016 32

Smart Airport

Provides smart solutions to optimize passenger traffic

Improve passenger satisfaction Utilize airport resources optimally Automated and self-service processes will reduce queues Create opportunities to increase income

* By 2020, 80% of global passengers will be offered a Secure Fast Travel experience

CUSS Kiosk

Bag Drop

Information Kiosk

Self Service Boarding Gates

CCTV & Access Control

Travel Document Authorization System

Queue Management System

Touch Screen Satisfaction Surveys

Smart Mobile

Airport/Terminal Management Systems

October 2016 33

TAV IT Commercial off-the-shelf Products

AODB – Airport Operational Database FIDS – Flight Information Display System RMS – Resource Managemenr System IB – Information Broker SCMS – Slot Coordination and Management

System CDM – Collaborative Decision Making CMS – Commercial Management System CATS – CUTE/CUPPS Automation System PIS – Passenger Information System, Info Kiosks CAFI – Catch Actual Flight Information SIPA – IATA Type-B Message Parser SHRIKE – Application Monitoring and

Management System BRS – Baggage Reconciliation System FB/LB – First Bag / Last Bag (Baggage Input

Console) CUPPS – Common Used Passenger Processing

System VIP/CIP Reservation Suite EAGLE - Lost and Found

TAV MIS – Management Information System TAV Mobile KKIA Mobile TAV Smartzone with iBeacons MED Airport Mobile App HAVAS Mobile The Gate News Port TAV Annual Reports Mobile TAV Investor Relations Mobile App IMS – Infrastructure Monitoring System CAS – Cloud Automation System MPS – Meeting Point System TaBi – Operation Center Ticketing and Follow-up System SEC – Security roster planning system CRMS – Customs’ Record Managemt System Flight Info – Flight Information for Hotels, Teletex and other

locations

October 2016 34

Modernization and Efficiency with IT Centralization

October 2016 35

Aviation Industry IT Challenges

IT Return on Investment Aviation Know-how Sustainability Capacity & Resource Management Governance Innovation Business Strategy

October 2016 36

Governance

Centralized Organization Structure

Service Delivery & Support

Structure

Technology Vision

Centralized IT Management

ORGANIZATIONAL CENTRALIZATION ADMINISTRATION TECHNOLOGY

Project Management

Service Level Agreements

Product Development and Deployment

Technology Planning, Budgeting, Project Prioritization

Internet / Intranet

Data Management and Reporting

Server Monitoring, Capacity Planning and Network Security

Application Management

Enterprise and non-Enterprise Wide Projects

October 2016 37

Centralized IT Management

TAV IT’s elements of

centralized operation

Multi-tasking and Multi-talented Human Resources

Integrated and Centralized IT Systems

Standardized and Centralized Project Management Approach Multi Airport Products

October 2016 38

Centralized IT Management

TAV IT applies centralized approach on IT Systems and Operation and Maintenance services

October 2016 39

Centralized IT Operation & Maintenance

Istanbul Ankara Izmir

Bodrum Gazipasa Kayseri K.Maras Batman

Van Erzincan

Elazig Gaziantep Adiyaman

Tbilisi Batumi

Abu Dhabi Skopje Ohrid

Enfidha Monastir Medina

Dammam Riyadh Tokat

Siirt Kocaeli

31 Airports

(165mpax)

250 Systems

4.200 FIDS

Monitors

800+ Servers

11.000+ WKS

4.500+ Users

78 Vendors

50.000+ Active

Network Ports

6.000 km Copper Cable

Exchange LYNC SCCM IMS ITPA BES SQL WSUS Hardware

October 2016 40

CUTE / CUPPS / CUSS / BRS

AODB, RMS, FIDS, GOS

Back Office Systems

Database Management

Systems

Infrastructure Monitoring

Systems

Aviation Systems

Virtualization Solutions

Network Management

Systems

28 Domain Controller Servers

More than 4.500 Users

Disaster Recovery

Database Security

Systems Availability

Systems Utilization Designing,

Installation Virtual Platforms

Centralized Firewall Management

Cloud Management

Log Management

ICT

Centralized ICT Services

October 2016 41

Centralized Product Development

Products

AODB Airport Operational Database

FIDS Flight Information Display System

RMS

IB

CDM

SCMS

SIPA

Resource Management System

Information Broker

Collaborative Decision Making

Slot Coordination and Management System

IATA Type-B Message Parser

PIS Passenger Information System

TAV Mobile

MED Mobile iOS and Android Mobile Apps

Riyadh Mobile

Smart Zone

MIS

CAFI

SHRIKE

iOS and Android Mobile Apps

Mobile application with iBeacon technology

Management Information System

Catch Actual Flight Information

System Monitoring and Management Application

VIP & CIP VIP & CIP Operation and Reservation Suite

EAGLE Lost & Found System CUPPS Common Use Passenger Processing System (Dev.)

IMS Infrastructure Monitoring System

BRS Baggage Reconciliation System (Dev.)

iOS, Android, Windows and BB Mobile Apps Multi-airport functionalities in

order to support Centralization approach on Airport IT • Smaller footprint on IT

Infrastructure • Lower maintenance costs • Higher accessibility • Lower operational costs • Centralized operation

management • Lower integration efforts

and costs

October 2016 42

Centralized Enterprise Resource Planning System (ERP)

Business Process Reengineering

Analysis and ERP Implementation

Custom Application Development and Quality Assurance

Support and Maintanence of TAV Group ERP Systems

Main Functionalities of ERP Team

October 2016 43

TAV 10% Non 0% TAV

40% Non TAV

60% Non TAV

58% TAV 42%

TAV 58

TAV 57

Non TAV 11

TAV 60

Non TAV 12

TUNISIA Project Count : 3

MEDINAH Project Count : 6

ANKARA Project Count : 3

IZMIR Project Count : 1

ISTANBUL Project Count : 22

BODRUM Project Count : 1

MACEDONIA Project Count : 1

RIYADH Project Count : 5

ABU DHABI Project Count : 2

TAV INSAAT(IST) Project Count : 2

GAZIPASA Project Count : 1

GEORGIA Project Count : 3

BTA Project Count : 1

Key Figures

October 2016 44

Centralized Project Management Office Structure

Project 1 Project 2 Project 3 Project N

Structure Governance Processes

Project 1

I P E M&C C

Project 2 Project 3

I P E M&C C I P E M&C C

DEMAND MANAGEMET (Projects identified, prioritizied,

and budgeted)

PORTFOLIO MANAGEMENT (Portfolio defined, aligned,

monitored & controlled)

PROJECT MANAGEMENT (Project initiated, planned, executed,

monitored & controlled, closed)

PRIORITIZIATION SEQUENCING

IMPLEMENTATION

ENTERPRISE VALUE REALIZED

CAPABILITIES DELIVERED

October 2016 45

Functions of Centralized Project Management Office

Project / Program Delivery Management

Portfolio Management

Governance and Performance Management

Administration & Support

Knowledge Management

Strategic Planning

Executive Reporting

October 2016 46

Result

October 2016 47

Industry Benchmark Shows IT Spending at Airports Worldwide Grows Faster than Revenue

Source: Airport IT Trends Survey, 2015, Airline Business / SITA / Airports Council International

1.1% of total Revenue

TAV

October 2016 48