© Copyright 2010 Bob Witham Marketing

BOB WITHAM MARKETINGAutomotive Service Marketing Systems

11 .. 990044 .. 887744 .. 33007700bobwitham@newcardealerloyal ty.com

profits thru servicecustomer promotion systems ..... that pay for themselves

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why?to offset:• decreases incp repair income caused by

volatile vehicle salesimproved product qualityandaftermarket competitors

and to offset:• decreases in cp maintenance visitswhich result indecreased vehicle sales

implementation tools• retention booklets • reception recorders

how?improve/upgrade:• communication

and

• incentiveswith

• customersand

• employees

LLEETT’’SS GGEETT SSTTAARRTTEEDD -- CCAALLLL!!!!Invest as little as $1,788.00