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Oded Moshe, Director of Product Management

Beta Release October 19, 2010Official Release November 9, 2010

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New Calendar in the End-User Portal

SysAid Calendar

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• New calendar shows end-users the request dates and due dates of the service requests they’ve submitted as well as all group events

• Integrated with your help desk so all information is added automatically

Create Group Events• Create group events for

administrators and end-users who will view the events in their respective calendars

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• Access a dropdown list of the last 10 items you viewed e.g. assets, service requests, end-users, companies

• Click on any item in the list for instant access to the pages you’ve already looked at!

New Dropdown List: Recently Viewed ItemsFaster access than ever to important information

Improved Usability

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Help Desk

• A new set of predefined dropdown filters allow you to easily choose the filters that will appear in your help desk list.

• The expression builder now supports timers e.g. Time to Respond > 15 minutes• The expression builder now supports relative due dates e.g. “Last seven days,”

“Next seven days,” “Has passed”• You can create escalation rules based upon timers e.g. time to respond, time

to repair

Customization is Easier than Ever!

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• Disable assets you no longer use and maintain records of their entire service history

• Initiate an inventory update for any asset from within the asset form

More options for even tighter inventory control

Asset Management

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End-User Portal

• New customization tool in the GUI helps you easily customize the end-user Submit Service Request form

• Print service requests directly from the End-User Portal

Better usability – for both you and your end-users!

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Mobile Application

• Easily customize the mobile service request form with the fields of your choice

• There is now support for additional help desk fields e.g. activities

Improvements to SysAid’s mobile application for your iPhone, Blackberry, and Android

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• Write to your SNMP devices and update their details e.g. change the owner name of a specific printer

• Create filters for your SNMP queries e.g. query the toner level of your printers only

• Speed has been optimized so SNMP scanning is faster than ever!

Faster and more detailed monitoring of your SNMP devices

SysAid SNMP

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• CI subtypes can have their own customized

form view

• Create multiple CI

relationships at once e.g. connect a network printer to all the computers that use it

Configuration management made easy

CMDB

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• Create permissions on which administrators can create, modify, and delete Knowledge Base entries

• Decide which administrators are permitted to create and modify news items

Tighter permissions on information sharing

Permission Controls

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Permission Controls

Greater control of admin groups

• Restrict individual reports per admin group so that admins in these groups can’t see or run the restricted reports

• Choose to hide specific admin groups in service request dropdown lists

• Create administrator permissions on modifying or viewing CIs according to the CI owner or group

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• New and improved documentation – access it from anywhere within the software by clicking on the “?” icon!

• New search mechanism to immediately access the topic of your interest

Improvements to our online help filesGet the info you need to get more out of SysAid!

Online Aid

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General

SLA Management• Write custom SQL queries on the measurements lists page to create any

custom list you want

SysAid Chat• Force close chats sessions from within the chat console

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Tasks & Projects• Create dependencies

between tasks to coordinate the order in which tasks of a project must be completed

Manager Dashboard • In the Report Wizard,

combine multiple entities for a completely customized report

General

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Click here to read the release notesand download SysAid 7.5!

General

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