office © 2013, work family & health network leadership education
TRANSCRIPT
Office© 2013, WORK FAMILY & HEALTH NETWORK
Leadership Education
for Offices
Each person is free to do
whatever they want, whenever they want
as long as the work gets done.
Background• CultureRx• Research Team
Goals• Supportive supervisors for employee performance and
personal lives• Employees’ sense of control over the time and timing
of their work
Computer-based Training
Supportive Behavior Tracking
The Typical Workplace...
...“Face Time”
“Core Hours”...
Collides With
the 21st Century
The 1950s
TRUST ME Just
To Do The Work
Demands/Control
Mon - Thurs8 a.m. - 6 p.m.Fridays Off
The Flexibility Trap
Limited Flexiblity
Career Trade-Offs
Limited Access
The ‘We’re Flexible’ Workplace vs. STARFlexible Work Programs• Permission required• Limited options – inflexible• Management controlled• Based on hours• Requires
policies/guidelines• Focus on ‘time off’
STAR• No permission needed• Un-limited options – fluid• Employee managed• Based on the work• Requires accountability –
clear goals• Focus on ‘the work’
MANAGEMENT
Management Concerns People will never come to work – I’ll never see them. How will we know if we’re getting ‘40 hours’ out of them? What about wage and hour laws and hourly workers? Teamwork will suffer. Relationships will suffer. What about face time? Body language? How will we develop employees? How will we manage performance? We’re meeting oriented. How will we schedule meetings? Aren’t some meetings mandatory? How will we know if our employees are really working? We’re different. I don’t see how this could work. What about technology? What about fire-drills? Freedom will be used to take advantage of the company. What about project-based work?
Time Beliefs
Judgment
TIME
ACTIVITIES OUTCOME
OUTCOME ACTIVITIES
Reward the OUTCOME, not the ACTIVITY
Support. Transform. Achieve. Results.
Time-Based (Traditional) Work Environment
BELIEFS
JUDGMENT
Each person is free to do
whatever they want, whenever they want
as long as the work gets done.
Imagine a place where……people at all levels stop doing any activity that is a waste of their time, the customer’s time, or the company’s money…
…employees have the freedomto work any way they want…
…every day feels like Saturday……work isn’t a place you go,
it’s something you do……people have an unlimited amount of paid time off as long as the work gets done…
…arriving at the workplace at 2 p.m.is not considered coming in late…
…nobody talks about how many hours they work
…every meetingis optional…
…it’s okay to catch a movieon a Tuesday afternoon…
…it’s okay to grocery shopon a Wednesday morning…
…leaving the workplace at 2 p.m.is not considered leaving early…
…nobody feels
stressed out …
overworked …guilty…
…there are no work schedules…
…there aren’t any last minute fire drills……and there’s no judgment
about how you spend your time.
on a Thursday afternoon……it’s okay to take a nap
LeadershipCall to Action
OUR PROCESS
Process Roadmap
Weeks 1 & 2Week 3
Leadership Education,weSupport
Training &Tracking
Kickoff Session
Sludge Session
Culture Clinic
& Manager-Only
Sessions
Do Something Scary andweSupport Tracking
Team Forum
Session
Week 5 Week 7 Weeks 8 & 9
Week 11Week 6
Sludge Eradication
Poll
Office© 2013, WORK FAMILY & HEALTH NETWORK