OFFICE ETIQUETTES ®

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Seyi BabatundeHr Partner Organizational Coach

eLancer eRecruiter

A certified HR professional with demonstrated track records of aligning core HR practices with organizations’ goals.

Content What Etiquette What Etiquette is notWorkplace Etiquettes and human relation in workplace The Golden Dos and Don'ts for workplace

EtiquettesSituational EtiquettesChecking bad habitAdding Value in your Workplace

Objective of the course At the end of the session, participants

should be able to:Understand the RELEVANCE of Etiquettes

in the workplace.Grasp the basic Dos and Don'ts in the

workplaceItemize abnormal habitsImbibe new habit Leverage on Employee Engagement

Etiquette Defined

According to Webster's Dictionary, Etiquettes defines the form, manners and ceremonies established by conventions or required in social relation or in a professional or official life professional.

Etiquettes refers to courteous and often formal manner or behaviours among humans.

It depict mannerism as against what is absurd in an organise setting.

Workplace A workplace is any location form which

employee provides work for his employer. It is a physical location. Such physical locale range from home office office building or factory.The workplace is one of the social space aside home Workplace constitute several entities as workers, employing organisation, customer and the society at large

Then Essence of Workplace Etiquettes

Why it is significant

Importance of workplace Etiquettes

Regulate the activity of organisational stakeholders: Humans are free moral agents and as such certain restrictions are needed in other to ensure orderliness.

It ensures Employee engagement for optimum productivity: in an ethical workplace, workers feel attach and tend to give their best

Importance of workplace Etiquettes

Because first Impressions Matters: Since it takes just a few seconds, to form an opinion about someone. there fore, courteous dealings is important not only to Client but also to fellow workers. With office etiquette employees stand a better chance to sell their company professionally.

Team Work: Good etiquette is vital to building and maintaining a team that respects one another. Taking a personal phone call during a team brainstorming session is not good etiquette.

The DosPunctualAppearance ConsciousRespect for PrivacyResponsibility FreakMaintain good postureCommunicate Values Polite to peopleGood memories

The DOs Punctuality:

Time is important in business. Client are not suppose to be t door waiting for you.

Appearance : This includes your professional attire, physiques , simple smile to accomplish wonders at the workplace. You will notice a change in other employer behavior as you “infect” coworkers with your empathy and enthusiasm.

The DOsRespect for Privacy: Coworkers deserve

respect, even if they're not always polite to you. Respect the religious beliefs, political opinions and sexual orientation of others. You don't have to agree with them, but it's good etiquette to maintain respect. Respecting the property and personal space of others is also important. Don't enter your coworker's office if the door is closed.

Responsibility Freak: Always be available for responsibility. Accept your error and accept correction

DosPolite to people: respect produces respect. Show great deal of courtesy. Ask for

permission is you must borrow any thing from colleague.

Good memories: memorize people’s name and called them by their first name except stated other wise by the management. .

Communicate values: Good communication

makes the workplace flexible and enjoyable. Try to be simple in speech and in documentation.

Maintain good posture: Sit up in the office, it is expected of you not to be caught unaware.

The DOs

The Don'ts Discourage office VisitorsDo not wear noisy jewelryDo not use Strong Perfume/cologne Avoid Emotional displaysCurtail your habitsDon’t be caught sleeping

Don'tsDiscourage office Visitors: Office

environment is purely for business. You are to discourage any form of distraction that may be created by visitors. If you must see your visitor, make it a break time. Using employer’s time for unethical chats is suicidal and unethical.

Don'tsEmotions Convey facts and figures during working hours,

not personal feelings. You are to steer clear of any personal issues. Profanity and humor also can backfire, so avoid cursing and joking and intimate love in your office.

DONTSAvoid distractions and anti productive

activities.

The office environment should be taken seriously, hence every form of time Stealer must be curtailed.

No IM, No Jesting, No Sleeping on duty and Endeavour you don’t eat on your desk. This is to avoid distraction for customers. Customer may not find it funny seeing unidentifiable food object (UFO)on your table.

Don'ts

Curtail your habitsAlways have business in mind. Be discipline

and never show the negative side of you in the public space. Avoid blowing and popping gum in the office. Seeing bubble in the employee’s mouth or chewing gum distract clients who are in for transaction.

Situational Etiquettes

Be polite while answering phone calls

Pick the phone immediately as it rings. An unanswered phone call depicts you are not ready for businessBeing pleasant and courteous when answering the telephone conveys positive message. Try and be calm and unhurried while leading the call to a conclusion. Always be polite.

Dress EtiquettesDress appropriately in business-like attire.

Being provocative in dressing only send the wrong signal to both the client and co worker.

Smell nice and avoid fragrances that generate allergic reactions in many people

Situational Etiquettes

Situational Etiquettes

NEVER participate in gossip : This terrible habit if left unchecked, can become a career killer in your current and future employment. In all situations, senior management strongly frowns at gossips.

Employee EngagementThis is also called workers’ engagement. It is

the situation where workers are actively and passively enthusiastic about their work.

It involves emotional attachment to work hence yielding productive results. In this part of the world, workers that give more than expected by their employers are often called Workaholic . While engaged Worker likes what they do, An unengaged employee are not only unsatisfied with their work, they may transfer emotions on customer, hence this affect business

Talent management and employee retention anchors on the fact that.

Parties to engagement EMPLOYEES and EMPLOYERS have stake in personal commitment in the workplace

Workers’ take on Employee EngagementUnderstand your career and plan your life.Develop your self via continuous learning.Develop entrepreneurial mindset.Be a problem solverBe a boss lover

Employers’ stake on Employee EngagementMotivation! Motivation!! Motivation!!! It has been discovered that an engaged

employee gives his best, hence client detainment rate is superior. Most client return mostly because of staff and the quality of products.

Series of motivation are there fore necessary to retain team of engaged staff.

Train themSocialize with themGo the extra miles#

Reward for engaged employee

JOY!JOY!JOY!

The established fact Organisations are established to add value.

Therefore to continue to get the goals rolling, stakeholders are suppose to be ethical in dressing, maintain good manner s with client and co workers, initiate ideas and be courteous with every on in the workplace.

It’s important to appear professional because as an employee, you not only represent yourself, but the organization.

There fore professionalize your BRAND!

References www.humanresources.about.com

EtiquetteExpert.com