Office in a Box™

Office in a Box™ is a complete and simple communication solution to bring your ideas to life. Designed to meet the needs of SOHO, small as well as large businesses, Office in a Box™ provides exceptional value with attractive call rates and unlimited access to Business Broadband. Office in a Box™ - convenient, big on value, low on cost.

Office in a Box™ combines several products and services under TM in a single package. Products involve as follow;

• Business Broadband• Voice• Value Added Services | e-storage, Streamyx Zone, Custom

Email Address, Internet Security, Infoblast• CPE | Wireless Modem, DECT Phone

OVERVIEW

FEATURES & BENEFITS

HOW IT WORKS

WHO SHOULD APPLY

SME• S10 – S40• A10

PRICING

HOW TO APPLY

Promotion Period• 1st March 2010 onwards

Front liners / Channels• TM authorized partners• TMpoint• Direct Sales• TMCC

Communication Plan• ATL | outdoor, online ad, print ad, TV ad, radio ad• BTL | leaflets, buntings, table top, panel posters

HOW TO APPLY

Package Pricing Plan Name Commercial Name Price

SOHO 1.0Mbps

ADSL

NIPlan Streamyx ADSL 1.0M SOHO RM120 OIAB (Mobility at Home)

Business Broadband SOHO ADSL 1.0M RM198 (OIAB - Bundle with Voice and VAS) (RM0 Entry)

198.00

UpgradePlan Streamyx ADSL 1.0M SOHO RM120 OIAB (Mobility at Home) (Upgrade)

Business Broadband SOHO ADSL 1.0M RM198 (OIAB - Bundle with Voice and VAS) (RM0 Entry) (Upgrade/Downgrade)

Upgrade /

Downgrade

Plan Streamyx ADSL 1.0M SOHO RM120 OIAB (Mobility at Home) (Upgrade/Downgrade)

Business Broadband SOHO ADSL 1.0M RM198 (OIAB - Bundle with Voice and VAS) (RM0 Entry) (Upgrade)

SIB

Plan Streamyx ADSL 1.0M SOHO RM120 OIAB (Mobility at Home) (Streamyx in a box)

Business Broadband SOHO ADSL 1.0M RM198 (OIAB - Bundle with Voice and VAS) (RM0 Entry) (Streamyx in a Box)

Pricing Plans

FREQUENTLY ASKED QUESTIONS

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1 What is Office in a Box?

Office in a Box™ is a complete and simple communication solution to bring your ideas to life. Designed to meet the needs of SOHO, small as well as large businesses, Office in a Box™ provides exceptional value with attractive call rates and unlimited access to Business Broadband.

2 What does Office in a Box offers?

Office in a Box™ combines several products and services under TM in a single package. Products involve are Business Broadband, Voice, Value Added Services (e-storage, Streamyx Zone, Custom Email Address, Internet Security, Infoblast) and CPE (Wireless Modem, DECT Phone).

3 Who is eligible to subscribe to this package?

All business customers are eligible for this package as long as they do not have any call plan. If they are already subscribing to a call plan, the call plan has to be terminated.

4 What is the minimum subscription period for this package?

The subscription period for Office in a Box™ is 24 months.

5 Is customer allowed to downgrade their packages during the minimum subscription period?

Customer is not allowed to downgrade their packages during the minimum subscription period. If customer terminates the package within the minimum subscription period, customer is liable to pay a termination fee of RM700.00.

Office in a Box

FREQUENTLY ASKED QUESTIONS

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1 What is Business Broadband?

Business Broadband is a high-speed broadband Internet access service which provides 'always on' connection to the Internet with speed/bandwidth from 384kbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.

2 What is “Always-on” connection?

"Always-on" connection is always established and never disconnects, which will ensure fast and instant access to the Internet without any dial up process. This type of connection is suitable for users who regularly download or upload large files over the Internet.

3 What is “best effort”? "Best effort" describes a service that is provided without any service level assurance. Business Broadband subscribers should receive at least 80% of the subscribed speed within TM domain & subject to certain factors (Please refer to FAQ No. 36). If the speed falls below 80%, TM will investigate it as a fault and restore the connection accordingly. Subscribers who need a 1:1 service and exclusive access to their bandwidth should go for Internet via leased line.

4 Does Business Broadband cost more than dial-up service?

If you are a heavy Internet user and your average Internet usage is more than 2 hours/day, it is more economical for you to use Business Broadband than dial-up.

5 Can I have more than one Business Broadband connection to my premise?

Yes, as long as you have extra telephone line because each Business Broadband connection requires one direct/dedicated telephone line.

Business Broadband

FREQUENTLY ASKED QUESTIONS

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1 What is a Web Hosting service?

Web hosting services allow individuals or organizations to have an Internet presence, often through having their own websites with their own Internet addresses (eg: www.yourcompany.com.my).

2 What are the main features of a Web Hosting service?

A basic Web Hosting service should have the following: •Internet address - domain name (www.yourcompany.com.my) •Server storage•POP mail - company e-mail •Autoresponder mail - auto-reply e-mail •FTP account - for website maintenance

3 I did not specify my e-mail username during registration. Can I specify it later?

Yes, In fact, you can just do it online. Just go to the Customer Login page and login into the Control Panel. Inside the Control Panel, you can specify your e-mail username and password.

4 What should I do if I forget my password?

First, try use our Password Reminder tool that will help you try recalling your forgotten password. If that does not work, you can contact our Help Desk for assistance. Alternatively, you can e-mail webhosting@netmyne.com.

5 What does the Control Panel do?

The Control Panel provides an interface for subscribers to update or edit their accounts. At the Control Panel, subscribers can make changes to their accounts (eg: change password, write autoresponder text, etc). The User Guide is also available inside the Control Panel.

Web Hosting

FREQUENTLY ASKED QUESTIONS

No Items Remarks

6 How would the POP e-mail address provided by Web Hosting appear?

The POP e-mail address provided by Web Hosting is in the form of user@yourcompany.com.my, not user@tm.net.my as some may have assumed.

7 How many times can I send files to your server?

You can send as many files and as many times as you like as long as the files do not exceed the storage limit.

8 Is my content secure?

Yes. In most cases, security problems occur due to bad password management. Never reveal your password unless it is absolutely necessary. If you really have to do so, make sure you know to whom you give your password.

9 How do I manage my account?

You should first try use our Password Reminder tool that will help you try recalling your forgotten password. If that does not work, you can contact our Help Desk for assistance. Alternatively, you can e-mail webhosting@netmyne.com.

10 Where can I get a comprehensive User Guide about your service?

The comprehensive user guide can be found at the Control Panel.

Web Hosting (cont.)

Important Acknowledgement

ADDITIONAL INFO

Important Acknowledgement

1 Minimum subscription period for this package is twenty four (24) months (“Minimum Subscription Period”).

2 Other services such as Voice Plan, Custom Email Address and BBphone will be registered only when the Business Broadband is activated.

3 In the event the Customer terminates this package, the Customer is liable to pay a termination fee of RM700.00.

4 For Office in a Box self installed: Auto account activation is seven (7) days from the date of registration for self collection

and ten (10) days for courier delivery. RM88 installation fee is applicable only if installation assistance is required. For account activation, SMS to STXACTV <space> Login ID and send to 33535 three (3)

days after registration. Each reply message from TM will be charged RM0.30 to the Customer’s mobile phone postpaid account or deducted from their prepaid balance. Telco SMS charges for each message sent are charged separately.

The mobile number used must match the mobile number written in the registration form. Customer may use another mobile number if a personal one is not available.

Terms & Conditions

ADDITIONAL INFO

Business Broadband

1 The Business Broadband Service is subject to availability and technical testing.

2 The speed of the service is provided on a “best effort” basis.

3 The Customer is NOT ALLOWED to change the telephone number (connecting to Business Broadband) before installation of service.

4 The Customer is responsible for internal wiring, NIC card and networking at its own cost.

5 All internet charges will be included in one single bill ’Bil Telefon & Multimedia’, (inclusive of telephone charges, Business Broadband charges and others).

6 The first bill received will include the following fees: RM75 for activation; and (if applicable) RM88 for installation (if applicable). First and second month advanced subscription fee RM 10 for stamp duty fee.

7 For account activated on every 29th, 30th or 31st, the current charges for the month will be prorated.

Terms & Conditions

ADDITIONAL INFO

Voice Plan

1 Upon acceptance or approval of this application/subscription, the Voice Plan will take effect on the next billing period.

2 The Voice Plan is only compatible with IDD call plans.

3 The Voice Plan shall be registered under Service level.

4 Prior to subscription to this package, the Customer shall first terminate the existing call plan and be liable to the terms and conditions of the existing call plan.

5 Upon subscription to the Office in a Box, any existing call plan will be replaced with the Voice Plan associated with this Office in a Box package. This package is applicable for business Customer only.

Terms & Conditions

ADDITIONAL INFO

Custom Email Address

1 Preferred domain name is subject to availability.

2 No upgrade and downgrade is allowed.

BBphone

1 In the event the Customer terminates this Package before the Minimum Subscription Period, the Customer shall be liable to pay the rental for the unused portion of the BBphone service(s) for the remaining period of the Minimum Subscription Period.

2 The Customer shall not use the BBphone service(s) in any manner which in the opinion of TM may adversely affect the BBphone service(s) of other customers or the efficiency or security of BBphone service(s) as a whole.

ADDITIONAL INFO Leaflet (01)

ADDITIONAL INFO Leaflet (02)

ADDITIONAL INFO Application Form