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Oded Moshe, VP Products & IT

Official Release May 24, 2011

SysAid 8.0

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Mobile Application

Manage Your Help Desk On The Go!

•SysAid Help Desk App : The 1st help desk software available on all major mobile platforms (iPhone, Blackberry, Android, Windows Phone 7)

•Release of mobile app Version 2.0:

• Remote Control anytime, anywhere with your mobile device!*

• Push notifications: Receive immediate notifications on your iPhone regarding your tickets

* HTML5 Support Required

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This includes:

• 35% faster performance!

• Access and attain data in fewer clicks

• Adjust column widths in tables with simple dragging of mouse

• New drop-down options for filtering column data provides quick search abilities, including added support for multiple selections

Improved User Experience

A Whole New Experience to Further Simplify Your Day-To-Day Tasks!

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Improved User Experience, cont’d

• Rich-text editor accessible for sending messages from within SysAid

• View rich-text emails that are attached to a Service Request

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New Module: Password Services

Significantly reduce support calls and costly resources!

• Generates temporary, expiring passwords

• Intuitive wizards for end users to:• Self-reset their passwords • Self-unlock their accounts

• Compliant with your LDAP password policy

• Customized security questions

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Remote Control

• Perform Remote Control session with SysAidHelp Desk App from your iPhone, BlackBerryand Android

• Remote Control directly from any browser,on any device*

• Improved and robust backend:

• More secure - server manages the Remote Control sessions

• Always accessible - all you need is an Internet connection, and both sides can connect to the same server!

Resolve User Problems Anywhere, Anytime – Even From Your Mobile!

* HTML5 Support Required

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• Discover your network assets using WMI scan

• User-friendly wizard quickly scans and detects all Windows assets

• Receive full inventory details

• Completes the existing suite of technologies included in SysAid Discovery Services to easily get the full and updated picture of your IT environment

Discovery Services: WMI

Effortless Asset Management with WMI Discovery Services

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General

IT Benchmarks: What’s Your Asset/Admin Ratio?• New measurement to help compare

the statistics of your organization with other IT departments throughout the world: Assets vs. Admins ratio

Determine statistics about your Knowledge Base by generating a highest-value report to show the top 5 most viewed knowledge base items; find out where your end users are seeking help

Gain Valuable Information with New Reports

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General

SLA Management• Additional option to define a measurement for all Service Level

Agreements

Knowledge Base• Learn the significance of your Knowledge Base entries with counters that

display the amount of times an article is viewed by end users and administrators

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ITIL

• Request User Manager – New field may be added to your automated ITIL Change Management processes

CMDB

• Investigate the relationships between your CIs by filtering the layers of information and relationships; determine what relation type(s) you want displayed

General

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General

Integration

• SysAid now supports OWA protocol for integration with your Exchange

mailing server for both incoming email integration and for synchronizing

SysAid Calendar with your Outlook Calendar

SysAid Calendar

• Link to SysAid entities from SysAid Calendar, and even from within your

synchronized Outlook Calendar.

• Option to keep the due date and activities relating to service requests

displayed, even if they have a ‘Closed’ status

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Click here to read the release notesand download SysAid 8.0!