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HOSTED UNIFIED COMMUNICATIONS

WHO ARE SIPCOM?About SIPCOMAbout New Edge Technologies

Providing business customers with enhanced communication capabilities, added mobility and improved data security .

The Business

Need

Go To Market

Proposed Solution

WHO ARE SIPCOM?About SIPCOM

Companies that have mid to large sized business customers who need a hosted cloud-based Unified Communication option to:

• Coordinate their voice, email, instant message and other

communication channels, and

• Provide single device access to all communications

All within the your companies communications network and without requiring major investments in new infrastructure.

The Business Need…

About New Edge Technologies

WHO ARE SIPCOM?About SIPCOMAbout New Edge Technologies

WHO ARE SIPCOM?About SIPCOM About SIPCOM

5

• Unlimited Scalability with Cloud Infrastructure

• Geo-Redundant Data Centers

• Locations in North America

• 99.99% guaranteed uptime

• Secure Infrastructure

• Real-time Monitoring

Singapore

TokyoMiami

Geo-Redundancy

Las Vegas

Amsterdam

Maroc


• Unified Communication• Provide all unified communication capabilities (IM, Presence,

VoIP, Conferencing, Share screen, whiteboard, ppt or poll)

• Videoconferencing full HD 1080p multiparty• Mobility and access from anywhere

• Integration• Lync 2013 easily integrates with Exchange and SharePoint

The Proposed Design…

Microsoft Lync 2013


• Mobility• Mailboxes can be accessed anywhere from Outlook, OWA,

ActiveSync, IMAP/POP clients, 3rd party clients utilizing EWS

• Policies can be created to manage Mobile Devices access to data.

• Exchange 2013 makes OWA available offline

• Integration• Exchange 2013 easily integrates with Lync and SharePoint

The Proposed Design…

Microsoft Exchange 2013


High Availability

• Bob is homed on FE1 (primary)

• There are 3 copies of this user’s data:

1 primary (FE1), 2 backups (replicas

in FE2, FE3)

• User is signed in to primary

• User’s activities, data are replicated

Pool Back-end

FE1FE2 FE3

• Primary goes down

• User re-signs to one of the backups

• Replicated data is available on FE2.

User

Bob

Microsoft Exchange and Lync 2013


Anti virus.

Windows Server built in protections.

Secure By Design

10 years of GeniSys engineering experience.Secure connections and end points, encrypted media.Strong identity, authentication & authorization.Connection and message throttling, and protocol validation.

Publicclouds

Remoteusers

DMZ

PSTN

Federatedbusinesses

Authentication &

isolation through

Edge

IM filter

Secure anywhere

access

OAuth2 server-tp-

serverEdge

servers

Lync server pool

Message

throttling

Mandatory

session

validation

Web access and mobile

Lync endpoints

SQL SQL

Session security: TLS

Audio/Video: SRTP

Caller always authenticated

IM content filter

Client version check

Session security: HTTPS

Audio/Video: SRTP

Caller always authenticated

IM content filter

Client version check

FPO

PSTN GWOAuth2 Server-to-server

trust

Exchange &

SharePoint AD

Active

directory



New : Easy Site Recovery

Enterprise grade UC resiliency.

Service resiliency, across pools and datacenters, full UC Services

Fast recovery across pools and data centers.

Pools loaded 50%, users fail to new pool.

Fully integrated in IT management tools.

Lync Server Control Panel, System Center alarms, PowerShell

Site2

Shared Servers Shared Servers

P1 P2 P3 P4 P5 P6 P7 P8 P9 P10

Site1



Customer Support Overview• Help Desk Training for resellers :

• Tier 1 Support• Basic application and/or hardware support

• Help Desk Support for resellers :• Tier 2 Support

• More complex support

• Subject matter expertise on non standard applications

• Tier 3 and Tier 4 Support Available

• 24/7/365 Multilingual Operations

• Industry Best Practices• Expert Staff Hiring and Development

• Process Driven Support

• Technological Investments

• Reporting Analytics

Customer Support


Employee

calls toll-free

or XXXX

extension for help

Employee

sends email to

Help desk

Employee submits

on-line help form

from

customer intranet

Level 1 analyst

obtains

all required info

Level 1 analyst

confirms config,

checks KB,

performs basic

troubleshooting

Ticket

Resolved at Level 1

Verify Customer

satisfaction

Close ticket with

resolution code/detail

Yes

Ticket is opened, Cat.

Code determined and

assigned to Level 1

Level 1

provides customer with ticket # and

estimated time to contact

No

Level 1/2 assigns

ticket to Level 2 Resolver Group

Resolver acknowledges

ticket and troubleshoots

Right

ResolverGroup?

No

Level 2 Analyst

reproduces problem and assigns diagnosis

Level 2 Analyst

works on resolution andregularly updates ticket

with current status

Ticket

Resolved at Level 2

Yes

No

Yes

Knowledge Base

Sample Help Desk Process

Metrics

Metrics

Metrics

Employee submits

request through

Portal

Sample Support Workflow

Customer Support


• Pre-Sales Support • Presales general enquiries (via call center/web/email)

• Customer Installation Options• Managed provisioning• Assistance with Enterprise provisioning

• Help Desk Support Post Installation• End User level 1-2, 3-4 support• Enterprise IT support

Roll-out Support

Resellers Support

WHO ARE SIPCOM?About SIPCOM System Integration

System Integration

• Comprehensive SI Capabilities for any Customer Configuration

• Portal

• Contact Center

• Telephony

• Mobile Devices

About SIPCOM200 users platform

25GB Mailbox • OWA• Mobility

• 2 GB Storage

• IM & Presence• VoIP• Conferencing

Our Bundles for resellers

• Platform integration• Technical & sales training about the platform• Training on support tier 1• Support tier 2, 3 and 4

ProductsAccessories

Services

2 Plantronics Blackwire

2 Plantronics Legend UC

Microsoft Surface

Iphone 5

2 IP Phone Avaya 1100

1 Speaker Calisto 620 Plantronics Bleutooth

19 750,00 $

• IM & Presence• VoIP• Conferencing

• Telephony

About SIPCOMConditions for resellers

• payment 100% in advance• This platform is valid for one year• Microsoft Licences - SPLA included for servers but not

for users• Resellers agreement• Additional users in the platform ( by 50 users)• 30% discount in the pricelist for Plantronics accessories

About SIPCOM Additional pricelist

50 additional users/ 1 Year Price

Exchange 504 $

Lync 1 296 $

Lync with telephony 2 700 $

SharePoint 1008 $

HOSTED UNIFIED COMMUNICATIONS

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