oht psii.1 objectives the participants will: complete the force field analysis begun during...

OHT PSII.OHT PSII.11

OBJECTIVESOBJECTIVES

The participants will:The participants will:

• Complete the force field analysis begun Complete the force field analysis begun during Problem-Solving I.during Problem-Solving I.

• Demonstrate brainstorming.Demonstrate brainstorming.

• Describe the steps that must be carried Describe the steps that must be carried out in a problem-solving process after out in a problem-solving process after the problem has been identified and the problem has been identified and analyzed.analyzed.


OVERVIEWOVERVIEW

• Review of Problem-Solving IReview of Problem-Solving I

• Review and Continuation of Force Review and Continuation of Force Field AnalysisField Analysis

• BrainstormingBrainstorming

• Generating Alternative StrategiesGenerating Alternative Strategies


OVERVIEW (cont'd)OVERVIEW (cont'd)

• Setting ObjectivesSetting Objectives

• Developing and Implementing Developing and Implementing Action PlansAction Plans

• Monitoring and Evaluating Monitoring and Evaluating


CO RESPONSIBILITIESCO RESPONSIBILITIES

• Know relationship between Know relationship between resources (inputs) and services resources (inputs) and services (outputs)(outputs)

• Establish and maintain effective Establish and maintain effective processes at the company levelprocesses at the company level

• Identify and solve problemsIdentify and solve problems


RECOGNIZING A PROBLEMRECOGNIZING A PROBLEM

• Gap between what is desired and Gap between what is desired and what actually existswhat actually exists

• Greater the gap--bigger the problemGreater the gap--bigger the problem


PARTICIPATION IN PROBLEM PARTICIPATION IN PROBLEM IDENTIFICATIONIDENTIFICATION

Three levels:Three levels:

• None (CO works alone)None (CO works alone)

• Some (CO gets input)Some (CO gets input)

• Lots (CO and company work Lots (CO and company work together)together)


CHECKING PRIORITIESCHECKING PRIORITIES

If solving the problem will not have a If solving the problem will not have a direct or indirect impact on company direct or indirect impact on company performance, cost of operation, or performance, cost of operation, or quality of service, then it is quality of service, then it is questionable as a valid priority.questionable as a valid priority.


PROBLEM-SOLVING PROBLEM-SOLVING METHODSMETHODS

• IntuitiveIntuitive

• Minimum effortMinimum effort

• Politically basedPolitically based

• SystematicSystematic


A SYSTEMATIC PROBLEM-A SYSTEMATIC PROBLEM-SOLVING MODELSOLVING MODEL

Situation Situation AnalysisAnalysis

Evaluate Evaluate Outcomes Outcomes

Monitor Monitor PlansPlans

Identify and Identify and Prioritize Prioritize ProblemsProblems

Implement Implement PlansPlans Develop Develop

Action Action PlansPlans

Set Set ObjectivesObjectives

Establish Establish GoalsGoals


A GOAL IS A BROAD A GOAL IS A BROAD STATEMENT OF WHAT STATEMENT OF WHAT

YOU WISH TO YOU WISH TO ACCOMPLISHACCOMPLISH


SITUATION ANALYSISSITUATION ANALYSIS

• Determine causal factorsDetermine causal factors

• Identify assetsIdentify assets

• Explore alternative strategiesExplore alternative strategies

• Prioritize strategiesPrioritize strategies


FORCE FIELD ANALYSISFORCE FIELD ANALYSIS

Useful way of identifying Useful way of identifying pressures for and against pressures for and against reaching your goalreaching your goal


Driving ForcesDriving Forces Restraining ForcesRestraining Forces

TTHHEE

GGOOAALL


BRAINSTORMINGBRAINSTORMING

• Record all ideasRecord all ideas

• Anyone can speakAnyone can speak

• No criticismNo criticism

• Encourage far-fetched ideasEncourage far-fetched ideas

• Piggy-backingPiggy-backing

• Evaluate and prioritize after ideas stopEvaluate and prioritize after ideas stop


WRITING OBJECTIVESWRITING OBJECTIVES

• Convert priority strategies to Convert priority strategies to objectivesobjectives

• An objective is a specific description An objective is a specific description of an expected outcome to be of an expected outcome to be attained over an identified period of attained over an identified period of timetime


AN OBJECTIVE MUST AN OBJECTIVE MUST SPELL OUT:SPELL OUT:

• AAudienceudience

• BBehaviorehavior

• CConditionsonditions

• DDegreeegree


SAMPLE OBJECTIVESAMPLE OBJECTIVE

Restraining Force:Restraining Force: Lack of hands-on Lack of hands-on experienceexperience

Selecting Strategy:Selecting Strategy: Provide simulated Provide simulated experienceexperience

Objective: Objective: By November 1, our crew will By November 1, our crew will successfully complete four successfully complete four structure fire drills at the structure fire drills at the training towertraining tower


GOALGOAL

==

OBJ. #1 + OBJ. #2 + OBJ. #3OBJ. #1 + OBJ. #2 + OBJ. #3


WRITING AN ACTION PLANWRITING AN ACTION PLAN

• An action plan is a step-by-step An action plan is a step-by-step outline of work that needs to be outline of work that needs to be done in order to meet the stated done in order to meet the stated objectiveobjective

• Each objective requires its own Each objective requires its own action planaction plan


GOALGOAL

==

OBJ. #1 + OBJ. #2 + OBJ. #3OBJ. #1 + OBJ. #2 + OBJ. #3

Action PlanAction Plan Action PlanAction Plan Action PlanAction Plan1.1.2.2.3.3.4.4.5.5.6.6.

1.1.2.2.3.3.4.4.

1.1.2.2.3.3.4.4.5.5.


ACTION PLAN REQUIREMENTSACTION PLAN REQUIREMENTS

• Determine and assign tasksDetermine and assign tasks

• Assign responsibility for monitoringAssign responsibility for monitoring

• Plan for evaluationPlan for evaluation

• Determine timeframesDetermine timeframes

• Identify needed resourcesIdentify needed resources

• Document completion of each taskDocument completion of each task


ACTION PLANACTION PLAN

Goal: To improve each crew member's Goal: To improve each crew member's ability to perform during a structure ability to perform during a structure fire.fire.

DATEDATE

Objective #1: By November 1, each crew member will Objective #1: By November 1, each crew member will successfully complete four structure fire successfully complete four structure fire drills at the training tower.drills at the training tower.

Step Step ## ActionAction

To be To be Completed byCompleted by

Person Person ResponsibleResponsible

Resources Resources NeededNeeded

Date Date CompletedCompleted

11 Review crew members' vacation schedules. Review crew members' vacation schedules. Develop list of dates when total crew is Develop list of dates when total crew is expected to be on duty.expected to be on duty. 07/0807/08 FF GreenFF Green

Coordinate with training center to reserve Coordinate with training center to reserve four dates.four dates.

2207/1507/15 FF GreenFF Green

33 Get necessary approval for out-of-service Get necessary approval for out-of-service time on drill days.time on drill days. 07/3107/31 Lt. Smith Lt. Smith

44 Publish schedule of drills to all crew Publish schedule of drills to all crew members.members. 08/0508/05 Lt. Smith Lt. Smith

55 Determine equipment needed.Determine equipment needed.

66 Secure necessary equipment.Secure necessary equipment.

08/15 08/15 FF Jones FF Jones

09/0109/01 FF Jones FF Jones 77 Conduct drill number 1.Conduct drill number 1. 09/1509/15 Lt. Smith Lt. Smith

88 Conduct drill number 2.Conduct drill number 2. 10/0110/01 Lt. Smith Lt. Smith



Notes for the future:Notes for the future:


MONITORING THE PLANMONITORING THE PLAN

• CO needs to monitor each activityCO needs to monitor each activity

• Make sure tasks are completed Make sure tasks are completed correctly and on timecorrectly and on time

• Amend action plan where necessaryAmend action plan where necessary

• Keep work group informedKeep work group informed


EVALUATING--DID IT EVALUATING--DID IT WORK?WORK?

Completion of the problem-solving Completion of the problem-solving process requires an indepth process requires an indepth evaluation.evaluation.


EVALUATIONEVALUATION

• Lessons learnedLessons learned

• Capitalize on strengths and Capitalize on strengths and weaknessesweaknesses

• Bring work group back together Bring work group back together to evaluateto evaluate outcome outcome and and processprocess


EVALUATION (cont'd)EVALUATION (cont'd)

Possible questionsPossible questions

• Did we meet our stated goal?Did we meet our stated goal?

• What did we do right?What did we do right?

• What did we do wrong?What did we do wrong?

• What could we have done better?What could we have done better?


A SYSTEMATIC PROBLEM-A SYSTEMATIC PROBLEM-SOLVING MODELSOLVING MODEL

Situation Situation AnalysisAnalysis

Evaluate Evaluate Outcomes Outcomes

Monitor Monitor PlansPlans

Identify and Identify and Prioritize Prioritize ProblemsProblems

Implement Implement PlansPlans Develop Develop

Action Action PlansPlans

Set Set ObjectivesObjectives

Establish Establish GoalsGoals

oht psii.1 objectives the participants will: complete the force field analysis begun during...

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