Old IT vs. New ITMobility, cloud computing, social technology, the Internet of Things,and other innovations are reshaping how businesses interact with

their customers. To cope with this new reality, CIOs must adopt a newmindset that’s less focused on technology and more focused on the

business and its customers.

• Instant messaging• Data warehouses• VoIP• Grid computing• RFID

Hot Technologies 20152005

Old IT: Focused on IT Projects

Old IT:Company-Facing

New IT: Customer-Facing

New IT: Focused on Business Outcomes

• Hybrid cloud computing• Internet of Things • Mobile apps• Software-defined data center• 3D printing

73% of CIOs in 2005 said the key way they planned to innovate was by redesigning or rationalizing IT architecture.1

71% of CIOs in 2014 say their top priority for the next 12-18months is to support new business needs.2

“Users are increasingly seekingbusiness outcomes, rather than technology outcomes, from ITdeployments.” —451 Research3

“‘Business technology’ spending in the U.S. will grow 3 to 4 times faster than classic ‘information technology.’ ” Business technology “is the technology spending to grow revenues by winning, serving, and retaining customers.” —Forrester4

No. 1 CIO concern in 2014: Can’t implement fastenough to meet business goals.5

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Old IT: Concentrated on Technology

Customer relationship management software9

23%

2013 20147

39%

of CIOs plan to introducenew IT-led products orservices for customers

this year.8

CIOs are often seen as the “IT guy.” In 2005, only 9% of CIOs had worked primarily outside the IT departmentbefore becoming CIO.10

1. Elana Varon, “State of the CIO 2005,” CIO, April 1, 2005. 2. Deloitte, “The Deloitte CIO Survey 2014: CIOs: At the Tech-junction,” 2014. 3. 451 Research, “Cloud Management and Automation,” November 2013. 4. Andrew Bartels, “ ‘Business Technology’ Spending In the US Will Grow Three to Four Times Faster Than Classic ‘Information Technology,’ ” Forrester Research, Inc., Oct. 14, 2014. 5. InformationWeek, “2014 Strategic CIO Priorities,” May 2014. 6. InformationWeek, “The Future CIO,” October 12, 2004. 7. InformationWeek, “2014 Strategic CIO Priorities.” 8. InformationWeek, “2014 Strategic CIO Priorities.” 9. InformationWeek, “2014 Strategic CIO Priorities.” 10. Allan Alter, “The Changing Role of the CIO,” CIO Insight, April 5, 2005. 11. Gartner press release, “Gartner Survey of More Than 2,800 CIOs Reveals That CIOs Must ‘Flip’ Their Leadership Styles to Grasp the Digital Opportunity,” Oct. 6, 2014, http://www.gartner.com/newsroom/id/2865322. 12. Ernst & Young, “The DNA of the CIO: Opening the Door to the C-suite,” 2014. 13. InformationWeek, “2014 Strategic CIO Priorities.” 14. Gartner press release, “Gartner Identifies the Top 10 Strategic Technology Trends for 2015,” Oct. 8, 2014, http://www.gartner.com/newsroom/id/2867917. 15. Gartner press release, “Gartner Reveals Top Predictions for IT Organizations and Users for 2015 and Beyond,” Oct. 7, 2014 http://www.gartner.com/newsroom/id/2866617.

33%

37%35%

54%

77%

63%

60%

59%

Top ways that CIOs are building ties to customers:

Web application

Analysis of customer interaction data

Mobile apps

The amount of time CIOsspent in meetings withother employees within their companies.6

New IT: Embraces “Non-Technical” Skills

“CIOs are fully aware that they will needto change in order to succeed in digital business, with 75% of respondents saying they need to adapt their leadership style in the next three years.” —Gartner survey of 2,800 CIOs11

Old IT: Rigid

Siloed architecture was the norm, and IT job descriptions were much less flexible than today.

New IT: Highly Agile

“A lot of companies talk about being ‘agile,’ but if they can’t throw a quick team togetherto get a go or no-go decision on an idea, they’re missing the big picture.” —InformationWeek13

“Agile programming of everything from applications to basic infrastructure is essential to enable organizations to deliver the flexibility required to make the digital business work.”—Gartner14

“By 2017, 70% of successful digital business models will rely on deliberately unstable processesdesigned to shift as customer needs shift.” —Gartner15

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of CIOs strongly agree that they need to improve their communication skills.

of CIOs prioritize internal politics more now than they used to. —Ernst & Young survey of 301 CIOs12

To learn more about how VMware is helping CIOs shift to a “New IT” mindset, follow us on Twitter at vmwcioexchange.

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