olivier amprimo
TRANSCRIPT
Knowledge Sharing Communities for Singaporeans
forDesigning & Implementing
Guiding Principles
Lessons Learnt
Olivier Amprimo, NLB – 11/10
from
Past & Current
Successes (web 2.0) & Failures (CoPs)
What is NLB• 1 National Library• 22 Local Public Libraries• 18 Third Party Libraries under management• Digital Library Services
What NLB does on the digital side
• e-Books & Databases AcquisitionContent Digitization
Olivier Amprimo, NLB – 11/10
• e-Books & Databases Acquisition• Content Digitization• Content Preservation• Cataloguing• Web Sites and Services• Mobile Services• Knowledge Sharing Platforms
What are Knowledge Services
An online platform (under dvpt)
• Based on social computing and semantic computing;
• Where people share with & learn from like-minded people & specific services;
• Supporting Singaporeans to be more competitive in a knowledge economy.
Olivier Amprimo, NLB – 11/10
Funded by the Government
One element of a broader base of digitalservices
A knowledge management initiative,with a “2.0” touch!
Knowledge Sharing Platforms
Why NLB develops
Labour Intensive
Skills Intensive
Capital Intensive
Knowledge and Technology Intensive
Innovation and Experience IntensiveType o
f Eco
nom
y
Olivier Amprimo, NLB – 11/10
Knowledge is recognized as a key competitive advantage
NLB is recognized as a key actor for life-long learning
1960’ 1980’ 2000’
Labour IntensiveType o
f Eco
nom
y
we tried to answer one question
How come web 2.0
is more successful
than CoPs
To design such a service,
Olivier Amprimo, NLB – 11/10
Experience & Research have helped us learn
& come up with design principles
Olivier Amprimo, NLB – 11/10
Lessons Learnt
Acknowledge the web
Enrich your knowledge services dynamically with external content.
is the principal source of information
Olivier Amprimo, NLB – 11/10
Benefits
• Initial Content will not be provided by community members
• Continuous discovery creates stickiness
Embrace the Flow
Deal with Push (rather than Pull)
Filters rather than Search
Benefits• Findability and productivity• Consistency in the computing experience (computer, tablet, mobile)
Olivier Amprimo, NLB – 11/10
Digital
one serviceone service
Articulate Digital and Physical
with features that help reinforce one and the other
Physical
one serviceone service
Olivier Amprimo, NLB – 11/10
Benefits
A way to make digital platforms relevant;
not nice to have
Embed Learning and Knowledge Capitalization processesinto Collaboration
Benefit
A way to put KM in thecenter of attention of users
and managers.
Olivier Amprimo, NLB – 11/10
Recognize that
interactions are not just about collaboration
BenefitA way to have systems and process architecture consistency,without necessarily having a one-size-fits-all tool.
Olivier Amprimo, NLB – 11/10
Recognize that
interactions are not just about collaboration
BenefitA way to address and engage the lurkersby reducing the cost of participation
Olivier Amprimo, NLB – 11/10
Hide complexity
with a light user interface
& a phased delivery
Benefit
A way to boost adoption at a fraction of the cost
Olivier Amprimo, NLB – 11/10
Take Away
• Enrich your Knowledge Services dynamically with external content
• Deal with Push (rather than Pull); Filters rather than Search
• Digital features that help reinforce physical interactions
• Embed Learning and Knowledge Capitalization processes into Collaboration
• Recognize that interactions are not just about collaboration
• Hide complexity with a light user interface & a phased delivery
Olivier Amprimo, NLB – 11/10
@ Tim Wieringa (aka Lapsaptong) for the early review and suggestions
Credits:
• Photography page 1 (CC): RESOLVE by vaxZinehttp://www.flickr.com/photos/vaxzine/288280613/• Photography page 2 (CC): NLB – National Library Board by koalazymonkeyhttp://www.flickr.com/photos/koalazymonkey/4154474886/
• Photography page 3 (CC): Grids by shufflearthttp://www.flickr.com/photos/shuffle-art/2592050511/
• Photography page 4 (CC): Escalator by Joaobambuhttp://www.flickr.com/photos/joao/329715089/
• Photography page 5 (CC): Questioned Proposal by Eleafhttp://www.flickr.com/photos/eleaf/2536358399/• Photography page 6 (CC): Rubiks 2 by DublinMediahttp://www.flickr.com/photos/webwizzard/3931165028/
Olivier Amprimo, NLB – 11/10
http://www.flickr.com/photos/webwizzard/3931165028/
• Photography page 7 (CC): Cyber Girl by WebWizzard http://www.flickr.com/photos/webwizzard/3931165028/
• Photography page 8 (CC): Espiral de agua by fah-lo-suehttp://www.flickr.com/photos/fah-lo-sue/2767206511/
• Photography page 9: Blue and Grey by Lynn (Gracie’smom)http://www.flickr.com/photos/apophysis_rocks/330451144/
)• Photography page 10: Mille-pattes prisonnier de l’ambre by Museumdetoulouse http://www.flickr.com/photos/museumdetoulouse/3561669361/
• Photography page 13: Zen Garden by euarthttp://www.flickr.com/photos/euart/282104427/
• Photography page 14 (CC): Honk!!! Honk!!! Honk!!! :))) by Denis Collettehttp://www.flickr.com/photos/deniscollette/1817034358/
http://www.flickr.com/photos/hinaet/270591790/
• Photography page 15: Xie Xie by Hina :-)