omnitracker facility management breakfast seminar

Breakfast Seminar

OMNITRACKER Facility Management

Application

OMNINET

Breakfast Session: Attendees

Company

Acerta

Brussels Airport Company

DKV

Fluxys

IDEWE

UZ Gent

VRT

Breakfast Session

Breakfast Seminar Concept

Blend between Presentation/demo and Breakfast

Please feel free to keep enjoying the breakfast during the presentation/demo

Next Breakfast Seminars

OMNITRACKER Self-Service Portal:

Friday 20th of May 2016

Seminar covering requested topics

Please provide your preferences on the evaluation form

Agenda

Powerpoint Presentation / Live Demo: 90 min. in total

1. Introduction (5 min)

2. PPT - OMNITRACKER FMIS Application (30 min)

3. Coffee Break (15 min)

4. DEMO - OMNITRACKER FMIS Application (30 min)

5. Q & A (15 min)

OMNITRACKERArchitecture

Introduction

Layered Architecture

Core Components

Core

Clients

Application TemplatesWeb Server

(MS IIS)OMNITRACKER

Application Server + MSA

(MS Windows Server)

Database Server

(MS SQL, Oracle, DB2)

Automation Interface

Web-service

Data Import / Export

EmailGateway

CTIGateway

OMNITRACKERReports

Inc. CrystalReports Dev.

WebGateway

ScanningGateway

GISGateway

InterfaceBus

MS ExchangeServer

SAP SolutionManager Service Desk

MS SharePoint

BaramundiManagement Suite

Smart Client

(Windows)

Full Access

Power User

Web Client

Full Access

Self ServicePortal

Occasional User

Mobile Client

Mobile WebBrowser

Mobile App

Individual Solution

Core Components

Core

Clients

Applications

ITSM Center

Project Mgmt. Center

Financial Mgmt. Center

Facility Mgmt. Center

Individual Application

Document Mgmt.

Stock & Order Mgmt.

Sales Mgmt. Center

System Engineering

Risk Mgmt.

Timegrid

Dispatch Center (GIS)

Survey Mngt (CSAT)

Business Contract Mngt

Software Landscape

ITSM

SOM

PMC

SEC

SMC

CMCRMC

OMNITRACKER

…

ERP-Software

3rd party

Software

ERP-software:

Focus on financials

Bookkeeping (Accounting)

Logistics

Manufacturing

EURO driven

CRM/BPM – tooling:

Workflow Driven

Any ‘request’ follow up

Focus on Business Processes

“Tracking & Tracing” driven

“Process” driven (ITIL, Prince2, etc.)

CRM/BPM

Back office departments

OMNITRACKER: Application coverage

ServiceProvisioning

Customers / Business

Suppliers

Serv

ice

Po

rtal

/ w

eb /

mo

bile

Sales Management

Stock & Order Management

Project Management

center

Risk Management

Bus. Contract Management

Field Engineers

Financial Management

Facility Management

ITSM Center

3rd party systems

Dispatch Center +GIS integration

Customer CareCustomer

Satisfaction SurveyMaster Data Management

Requirement Management

System Engineering

Document Management

Master Data Management

Res

ou

rce-

&

Cap

acit

y P

lan

nin

g

Tim

e re

gist

rati

on

+25 interface protocols

Timegrid

Interface Framework

Facility

Management Center

Application(OMNITRACKER FMIS)

Facility Management - What’s in it for You?

Add a structured Facility support (to your IT support) Facility Data is usualy fragmented, not centrally coordinated

Seperation between IT and Facility is almost inexistent

Based upon IT Service Management best practices

Enhance existing Facility Processes Organise reservations from Outlook together with services (lunch, room preparation)

Keep track of reserved material

Store and follow up all certificates

Follow up of maintenances (planned and ad hoc)

Create good inventories (IT and Facility)

Extend collaboration between IT and Facility department Manage moves, changes, requests ...

Manage Installation (FMIS) and configuration (IT) of material via activities (f.e. Wireless Access Points)

Facility Management: General Benefits

FMIS Processes

OMNITRACKER

Facility Management Application (FMIS)

FMDBReal Estate

P

Material

Maintenance Management

ReservationsManagement

IncidentManagement

Incident Management

FMIS

ITSM

Master Data

Time Entries

Activity Management

CMDB

U.C.

Service Contracts +

SLA

Link Material

SUBTICKET

SUBTICKET

B F RRequest

Management

Shared Service Center

Self Service Portal

FMIS Application: FMDB

Facility Management Database (FMDB) consists of three parts:

1. Real Estate Management:

All ‘Buildings’ that need to be managed

2. Material Management:

All relevant Materials, located in a ‘Real Estate’, that need to be

managed

3. Services:

All Services related to Real Estate and or Materials

FMDBReal Estate

P

Material

B F R

FMIS Application: FMDB

Facility Management Database (FMDB) consists of three parts:

1. Real Estate Management: Property

Building

Floor

Room

2. Material Management:

3. Services:

FMDBReal Estate

P

Material

B F R

FMIS Application: Real Estate Management

FMDBReal Estate

P

Material

B F R 1. Real Estate Management:

- Property

FMDBReal Estate

P

Material


- Property

- Building


FMDBReal Estate

P

Material


- Property

- Building

- Floor


FMDBReal Estate

P

Material


- Property

- Building

- Floor

- Room


1. Property

2. Building

3. Floor

4. Room

FMDBReal Estate

P

Material

B F R


FMDBReal Estate

P

Material

B F R 2. Material Management:

- Material Type Desk

- Material Type Projector

- …

FMIS Application: Material Management

FMDBReal Estate

P

Material

B F R 3. Services:

- Sandwich Lunch

- Beverages for meeting

- Cleaning services

- …

FMIS Application: Services

Incident Management:

Minimize the impact of incidents on the business process;

Ensure the agreed level of service quality and availability;

New incidents are reported by users/employees.

Examples:

Projector in Meeting room is defect;

Coffee machine is out of order.

FMIS Application: Incident Management

FMIS Application: Incident Management (Subtickets)

Incident Management - Subtickets:

Steer your suppliers out of OMNITRACKER;

Perform a follow-up of your suppliers (even with SLA);


Automatically report Subtickets to supplier.

Examples:

Elevator repair contract for interventions;

PC repair contract with PC Supplier.

Request Management:

Satisfying the customer who made a service request;


New requests are reported by users/employees.

Examples:

Request of a move;

Request of a new chair.

FMIS Application: Request Management

Reservation Management:

Processing a reservation quickly;

Making reservations in combination with service requests;

New reservations are reported by users/employees.

Examples:

Reservation of a car;

Reservation of a meeting room with lunch;

FMIS Application: Reservation Management

Maintenance Management:

Using a standard procedure for the planning and executing of maintenance;

Maximize the life of equipment;

Reduce the risk of failure.

Examples:

Maintenance of machines;

Maintenance of elevator;

FMIS Application: Maintenance Management

OMNITRACKER Facility Management at a glance

Integration FMIS FMDB - ITSM CMDB

Sharing: Service Level Management, Activity

Management, Time registration, Base data, …

Separate processes for Incident Management,

Service Requests, Sub-Tickets, …

Integration with OMNITRACKER ITSM application

IMSLM

FMISBase

data

Activity

MgmtCMDB

Call ticket functionality

OMNITRACKER

Call Ticket functionality (ITSM)

FMDBReal Estate

P

Material



IncidentManagement

Incident Management

FMIS

ITSM

Master Data

Time Entries

Activity Management

CMDB

U.C.

Service Contracts +

SLA

Link Material

SUBTICKET

SUBTICKET

B F RRequest

Management


Self Service Portal



Self Service Portal

Call Ticket


FMDBReal Estate

P

Material



IncidentManagement

Incident Management

FMIS

ITSM

Master Data

Time Entries

Activity Management

CMDB

U.C.

Service Contracts +

SLA

Link Material

SUBTICKET

SUBTICKET

B F RRequest

Management


Self Service Portal

Call Ticket

HR / Finance / …

... ... ...

OMNITRACKER Applications

FMDBReal Estate

P

Material



IncidentManagement

Incident Management

FMIS

ITSM

Master Data

Time Entries

Activity Management

CMDB

U.C.

Service Contracts +

SLA

Link Material

SUBTICKET

SUBTICKET

B F RRequest

Management

Document Management Business Contract Management

Document Management Add-on Application

OMNITRACKER

Document Management - What’s in it for You?

Documentation process and repository integrated in OMNITRACKER;

Separate location to administer documents;

Structuring of documents by creating own directory structure;

Avoid data duplication;

Add all Facility related documents into OMNITRACKER;

Link these documents with the right Real Estate or Asset;

Avoid loosing time at searching for related documents;

Integrate documentation process with other existing OMNITRACKER Application

Templates.

Document Management: General Benefits

Document Management: Explained

Business Contract Management Add-on Application

OMNITRACKER

Business Contracts ≠ Service Contracts

FMDBReal Estate

P

Material



IncidentManagement

Incident Management

FMIS

ITSM

Master Data

Time Entries

Activity Management

CMDB

U.C.

Service Contracts +

SLA

Link Material

SUBTICKET

SUBTICKET

B F RRequest

Management

Document Management Business Contract Management

Business Contract Management - What’s in it for You?

Business Contract process and repository integrated in OMNITRACKER;

Separate location to administer contracts;

Add all Facility related business contracts into OMNITRACKER;

Link these contracts with the right Real Estate or Asset;

Avoid loosing time at searching for related contracts;

Business Contract Management: General Benefits

Business Contract Management: Explained

Demonstration

(FMIS DEMO)

Pricing

OMNITRACKER

Pricing

Price of the Facility Management Application 3.990€ (one-off)

Price of the Document Management Application 1.990€ (one-off)

Price of the Contract Management Application 4.990€ (one-off)

References

OMNITRACKER

References

OMNITRACKER FMIS Install base:

Operational @

Project ongoing @

Summary

OMNITRACKER

Summary

Better control & follow-up of the Facility Management processes in your organization:

• One tool: Integrated in your existing OMNITRACKER environment (incl. ITSM, …)

• Ensures a more efficient Facility Management process follow up;

• Manage all Facility assets in one place;

• Ensures smoother collaboration between teams (IT and Facility);

• Make the link between IT Assets and FMIS Assets;

• Good/First step towards shared service center;

Ability to also additionally centrally manage Contracts, Documents …

FMIS Application: Only License Cost, No Maintenance fee

Questions ?

Thank you for your attention!Thanks for your attention!

Private Closed Group, only for customers

Discussions, Latest News, etc…

LINKEDIN Group „OMNITRACKER“

OMNINET

OMNINET GmbH

D-90542 Eckental

[email protected] – http://www.omninet.de

OMNINET Austria GmbH

A-1010 Wien

[email protected] – http://www.omninet.at

OMNINET Technologies NV/SA

B-3018 Leuven

[email protected] – http://www.omninet.be

OMNINET Nederland

NL-2517 Den Haag

[email protected] – http://www.omninet.nl

OMNINET Russia

RUS-Moscow 121099

[email protected] – http://www.omninet.ru

OMNINET GmbH (Schweiz)

CH-8808 Pfäffikon

[email protected] – http://www.omninet.ch

OMNINET USA

US-New York, NY 10011

[email protected] – http://www.omninet.biz