Breakfast Seminar

OMNITRACKER Mobile Web Gateway

7 – 8 May 2015

OMNINET

Breakfast Session

Breakfast Seminar Concept

Blend between Presentation/demo and Breakfast

Please feel free to keep enjoying the breakfast during the presentation/demo

Breakfast Session

Next Breakfast Seminars

OMNITRACKER Facility Management Center (date to be confirmed)

How to get more out of your current OMNITRACKER? (date to be confirmed)

Seminar covering requested topics

Any suggestions? Please provide your preferences on the evaluation form

! OMNITRACKER Customer Day Thursday 15 October 2015 !

Agenda

Powerpoint Presentation / Live Demo: 90 min. in total

1. Introduction (5 min)

2. OMNITRACKER Mobile Web Gateway:

Mobile Web Gateway in theory;

Mobile Web Gateway Demo 1 (GUI)

Coffee Break;

Mobile Web Gateway Demo 2 (Use Cases);

3. Roadmap

4. Q & A

OMNITRACKERArchitecture

Introduction

Data Import / Export

(interface via most

Industry standards)

Web-Service

Automation Interface

OMNITRACKER: Core System

Core Components

Applications

Clients

Core System

Application

Server

Database

Server

Web

Server

Core System

Application

Server

Database

Server

Data Import / Export

(interface via most

Industry standards)

Web-Service

Automation Interface

OMNITRACKER: Core System

Core Components

Email-

Gateway

Web-

Gateway

CTI-

Gateway (*)

Interface

Bus (*)

Index

Engine

KPI Engine

Web

Server

Applications

Clients

Core System

Application

Server

Database

Server

Data Import / Export

(interface via most

Industry standards)

Web-Service

Automation Interface

OMNITRACKER: Core System

Core Components

Email-

Gateway

Web-

Gateway

CTI-

Gateway (*)

Interface

Bus (*)

Index

Engine

KPI Engine

Web

Server

Applications

Clients

Mobile Web

Gateway

10.4

Core System

Application

Server

Database

Server

Data Import / Export

(interface via most

Industry standards)

Web-Service

Automation Interface

OMNITRACKER: Core System

Core Components

Email-

Gateway

Web-

Gateway

CTI-

Gateway (*)

Interface

Bus (*)

Index

Engine

KPI Engine

Web

Server

Mobile Web

Gateway

Clients

Applications

Core System

Application

Server

Database

Server

Data Import / Export

(interface via most

Industry standards)

Web-Service

Automation Interface

OMNITRACKER: Core System

Core Components

Email-

Gateway

Web-

Gateway

CTI-

Gateway (*)

Interface

Bus (*)

Index

Engine

KPI Engine

Web

Server

Mobile Web

GatewayApplications

Clients

Web Client

Windows

Client

Mobile Web

Client

10.4

Motivation

Mobile Web Gateway

Motivation Mobile Web Gateway

To provide an all including solution that covers most of the existing

OMNITRACKER Mobile functionality

The new Mobile Web Gateway should:

Support most commonly used mobile devices

What are these most commonly used mobile devices?

Mobile Market Share

0,0

10,0

20,0

30,0

40,0

50,0

60,0

70,0

80,0

90,0

Q2 2011 Q2 2012 Q2 2013 Q2 2014

Android

iOS

Windows Phone

BlackBerry OS

Others

84,7%

11,7%

Market Shares Worldwide (%) Mobile OS

Source: IDC, August 2014

Mobile Market Share

36,0 %

Market Shares Worldwide (%) OS on Tablets in 2013

120.961.445

70.400.159

4.031.802 41.5980

20.000.000

40.000.000

60.000.000

80.000.000

100.000.000

120.000.000

140.000.000

61,9 % 2,0 %

others

0,01 %

Source: Gartner, March 2014

Motivation Mobile Web Gateway

To provide an all including solution that covers most of the existing OMNITRACKER Mobile functionality:

The new Mobile Web Gateway should:

Support most commonly used mobile devices

Optimized for smaller screen resolutions

Web-driven, no native Apps

Gesture controlled (non-mouse controlled) Simple handling

Platform independent Without need for additional installation / 3rd party licenses

Simple configuration No additional customizing for mobile forms

No additional training required

OMNITRACKER Mobile Web Gateway

Available in beta version as of OT 10.4 onwards

Officially supported as of OT 10.5 onwards

Optimized for Tablets and Smartphones Touch Control

Optimized GUI for smaller screen resolutions

Use of Tablet and Smartphones specific features

Touchscreen

Signature

Camera

Forms Automatic conversion of existing Web Forms towards Mobile Client Web Forms

No need to redevelop forms!

New

OMNITRACKER Mobile Web Gateway New

OMNITRACKER Mobile Web Gateway New

OMNITRACKER Mobile Web Gateway New

Mobile Web Gateway (Cont’d)

Additional features

Scripting on Form (same as existing Web Client)

Selection of GUI (Web or Mobile Web Client)

Only use Web Gateway

Only use Mobile Web Gateway

Use Web or Mobile Web Gateway Explicitly (Based on URL)

Use Web or Mobile Web Gateway auto-redirect (Based on screen resolution)

Enhanced Rule Editor

Selection of Forms is based on rule-set

Example of Form Condition rule: “Current Client is Mobile Web Client”

Swap from Mobile Web Client to Web Client within same session

New

Mobile Web Gateway (Cont’d)

Authentication

Username/Password Authentication

Singleton Logins (i.e. after login, only a single object can be edited, and then

an automatic logout is performed).

Intended Actors

OMNITRACKER Users (e.g. Field Engineers)

OMNITRACKER End-Users (Guestlogin)

New

Mobile Web Gateway (Cont’d)

Used Technology

Microsoft ASP.NET

Is included in OMNITRACKER Web Gateway Setup

UI rendering with jQuery / jQuery Mobile

jQuery actively developed / maintained since August 2005

jQuery mobile actively developed/maintained since February 2011

Actively used in thousands of websites and mobile solutions worldwide (proven technology)

New

Mobile Web Gateway (Cont’d)

Supported mobile OS Versions

Apple iOS Version 4-7

Android 4.4, 4.0, 3.2, 2.1-2.3

Windows Phone 7.5 - 8

Blackberry Version 5-10

Blackberry Playbook (1.0-2.0)

Full list of supported browsers can be found on: http://jquerymobile.com/browser-support/1.4/

Mobile Client specific behavior

OS dependent behavior is possible

E.g. Date & Time Fields in iOS are text-wise, in Android it’s Date/Time picker

New

Mobile Web Gateway (Cont’d)

Licensing

Uses OMNITRACKER Web Gateway

Uses an OMNITRACKER Web-Client Connection License or OMNITRACKER Combo-Client

Connection License

New

Questions ?

Thank you for your attention!

DEMO – Part 1: GUI

Mobile Web Gateway

Demo

DEMO Environment

iPadiPhone

Internet

OMNINET LAN

Firewall

OMNITRACKER 10.4 Web & Mobile Web Gateway

OMNITRACKER 10.4Application & Database

Demo

Demonstration of the GUI:

Login Screen

Menu Bar

Menu Bar

Search

Search Form

Filters

Select

Notifications

Tasks

Shortcut Bar

Sorting

Lay-out Settings

Display Options

Shortcut Bar

Switch to Classic Web Gateway

Folder Navigation

Time for a break!

DEMO – Part 2: Use Cases

Mobile Web Gateway

Demo

Use Cases 1

Creation of Incident

• Frank Help creates the ticket while away from his desk

Classification of Incident

• Peter Boss classifies the Incident and assigns it to Frank Help

Processing the Incident

• Frank Help goes onsite to resolve the Incident

Demo

Use Cases 2

Creation of Material

• Steve Soft orders a Printer via the Webshop

Process Service Request

• Frank Help performs a technical check and submits Service Request for Approval

Approval of Service Request

• Karl Krause performs the Approval

What’s coming…

Mobile Web Gateway

What’s coming…

Use of new Graph Gateway will also be available in Mobile Web Client

Additional Scripting features

At login

On Search Form

Inbound CTI integration

Execute an action when an incoming phone call is signaled

Offline Capabilities

Questions ?

Thank you for your attention!

Private Closed Group, only for customers

Discussions, Latest News, etc…

LINKEDIN Group „OMNITRACKER“

OMNINET Software Solutions