ONE UNIVERSITY CORE COMPETENCIESGR

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Student/Client FocusActively listens and seeks to understand the needs of students and clients. Consistently exceeds expectations. Demonstrates empathy and understanding to students and clients.

Drive EngagementCreates an environment where people are motivated and empowered to do their best for students and clients. Invites input, shares ownership and creates a connection between motivation and mission.

Cultivate CultureFosters group cohesion and shared purpose for SNHU's mission. Models a passion for service by always starting with the students’ best interest. Provides clarity around goals and leads others to work collaboratively toward a shared purpose.

Value DifferencesModels open, respectful, accepting and supportive behaviors. Actively contributes to a work climate where diverse experiences, styles, backgrounds and ideals are valued and supported. Exhibits self-awareness of own perceptions and beliefs.

Support DifferencesChampions initiatives that foster respectful communication, learning and a spirit of cooperation. Promotes a welcoming and respectful environment in which concerns are addressed effectively. Promotes transparency and approachability.

Inspire InclusivityCreates a culture of inclusion, support and acceptance. Builds an environment that brings together different cultures, ideas and experiences. Identifies creative approaches to ensure a diverse student body and workforce.

Instill TrustGains trust of others through honesty, integrity and authenticity. Follows through on commitments and is consistent with words and actions. Serves with integrity and respect while adhering to SNHU Core Values.

Collaborative PartnerWorks collaboratively with others across the university to meet shared objectives. Represents own interests while being fair to others interests. Gains trust and credits others for contributions.

Interdependent LeadershipEngages in mutual inquiry and learning to solve complex problems. Works across organizational boundaries and shares authority and control. Partners with other leaders to adapt change and implement strategies for SNHU.

Lead SelfIs professional and adapts behavior based on the situation. Maintains a positive attitude and professionally deals with a changing environment. Exhibits self-awareness and builds rapport in an open, friendly and accepting way.

Lead by ExampleExhibits strong knowledge and understanding of the work being performed. Consistently “’talks the talk” and “walks the walk.” Dives into the details as needed and displays composure in all situations.

Lead Vision & PurposeCreates a compelling and inspiring vision on how teams support the mission. Translates vision into action. Takes a long-term view of the university. Creates innovative solutions that support the mission.

Critical ThinkingLooks beyond the obvious. Uses data to analyze possible solutions. Determines overall impact of various solutions. Involves the right people in problem solving and decision making.

Systems ThinkingUnderstands how students, processes, people and conditions interact and influence each other. Demonstrates a commitment to learning and willingness to see different approaches. Triangulates perspectives when assessing situations.

Design ThinkingSkilled at bringing new ideas to the market. Projects and forecasts the impact of possibilities. Articulates possibilities that will create sustainable value and support the SNHU Mission.

Effective CommunicationsListens effectively. Clearly articulates information and is easy to understand. Creates effective, clear and grammatically correct correspondence. Uses sound judgment to determine appropriate communication channels.

Agile CommunicatorConveys clear messages to all constituencies and follows up with timely feedback. Monitors progress by maintaining dialogue on work and results. Adjusts communication style based on the needs of the situation.

Transparent LeadershipConfronts reality with openness, clear communication and accountability. Openly expresses thoughts and opinions in a candid and genuine manner. Is an approachable leader who treats all with humility and respect.

Growth MindsetEmbraces challenges and change. Continuously improves and persists despite obstacles. Learns from mistakes and feedback. Sees effort as a path to mastery.

Coaching MindsetSeeks to understand perspectives of team members. Asks questions that lead to empowerment and ownership. Continuously provides feedback, builds and develops talent. Addresses performance issues swiftly and appropriately.

Mentoring MindsetContinuously engages in mentoring and developing leaders across the university to build talent bench strength and succession plans. Creates a climate of trust and continuously works to remove barriers.

Team PlayerDemonstrates enthusiasm and fosters a team spirit. Actively works to resolve team problems and conflict in a positive manner. Gives credit and acknowledges contributions of teammates. Builds trust and encourages collaboration.

Build High Performing TeamsSelects and builds teams consisting of the right people in the right positions. Creates strong morale and spirit. Shares wins and successes. Defines team success and holds others accountable.

Build CoalitionsEffectively builds strong formal and informal relationship networks inside and outside the university. Draws upon multiple relationships to exchange ideas, influence and progress the university and higher education.

Drive for ResultsConsistently exceeds goals. Steadfastly pushes self and others for results. Strives for excellence in daily activities. Leverages time and resources appropriately.

Manages & Measures WorkSets clear, attainable, quantifiable S.M.A.R.T. goals. Regularly monitors progress and provides ongoing feedback during regular Check-in sessions. Holds self and others accountable.

Strategic AgilityAnticipates future trends and consequences. Exhibits broad knowledge and perspective. Creates breakthrough strategies and leads change.

PURPOSE DIVERSITY INTERDEPENDENCE LEADERSHIP THINKING COMMUNICATION MINDSET TEAM RESULTS