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Certificate TrainingGreen and Black Belt Online Certificates

Anytime, Anyplace Format

Green and Black Belt Online Certificates

http://cpd.engin.umich.edu

Gary Herrin, Ph.D.Dr. Herrin is the Associate Dean of Engineering at the University of Michigan. He has served as a consultant to 40+ major corporations. He has taught the elements of this course for 30 years at UM and offered numerous seminars and lectures for companies and professional organizations throughout the US and abroad. Dr. Herrin received his BS, MS, and Ph.D. degrees in Industrial and Systems Engineering at Ohio State University in 1969, 1970, and 1973 respectively.

Pat Hammett, Ph.D.University of Michigan, Adjunct Professor and Research Scientist; Co-Chair of Six Sigma Black Belt and Green Belt Courses. Dr. Hammett is an Adjunct Professor in the Department of Industrial and Operations Engineering and Assistant Research Scientist with the Manufacturing Systems Group of the Office for the Study of Automotive Transportation. Dr. Hammett has a Ph.D. in Industrial and Operations Engineering from the University of Michigan, a Master of Science in Engineering from the University of Michigan, and a Bachelor of Science in Engineering from Purdue University. Prior to his work at the University of Michigan, Dr. Hammett was a quality engineer and a manufacturing supervisor for General Motors Corporation.

Instructors

Online: Anytime, Anyplace Format

Lecture Slides

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Transactional-Service Focus

Green and Black Belt Online CertificatesManufacturing Focus

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Luis Garcia Guzman, Ph.D.University of Michigan, Research Fellow Instructor, Six Sigma Black Belt and Green Belt Courses Dr. Guzman is a Research Fellow with the Manufacturing Systems Group of the Office for the Study of Automotive Transportation. His research is focused on dimensional variation reduction and multivariate statistics. He received his B.S. from Monterrey Institute of Technology and his M.S. and Ph.D. in Industrial and Operations Engineering from the University of Michigan. Prior to his work with the University of Michigan, Dr. Guzmán was a Logistics Engineer and a Product Engineer for Duroplast, in Naucalpan, México.

Donald P. Lynch, Ph.D.Don Lynch holds a B.S. in Mechanical Engineering, an M.B.A. and a Ph.D. in Mechanical (Industrial) Engineering. His professional career includes positions in engineering, quality, product design, and management at SKF Inc., Ford Motor Company, Diamond Electric Manufacturing. and Visteon Corporation. He has functioned as a Plant Manager, General Manager, and Director of Engineering while at Diamond and has helped to launch continuous improvement efforts in each of these organizations. Dr. Lynch holds six American Society for Quality certifications including Six Sigma Black Belt. He is also a University of Michigan Certified Black Belt and an International Quality Federation (IQF) and Visteon Corporation Certified Master Black Belt.

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Course OptionsOption 1: Six Sigma Black Belt Online Certification Program (Available for both Transactional-Service Focus and Manufacturing Focus)Most participants opt to take this program as a non-credit Six Sigma Black Belt Certification Program, primarily due to the flexibility the e-learning format provides. Participants are expected to complete the lectures and exercises within five months from their start date. The industry-focused project will then be due within six months from completion of the modules. Most participants spend 150 hours viewing lectures and completing exercises. UM expects participants to complete the entire program at least one year from the start date. The average program completion time is eight months. The program cost for this option is $6,000, with Minitab included.

Option 2: (MFG 461) Three-Credit Course AND Black Belt Certification (Only available for the Online Six Sigma Black Belt—Manufacturing Focus.)Qualified participants may register for MFG 461: Quality Engineering Principles & Analysis—as a three-credit course. Program cost is either $3,474 (current in-state distance learning tuition rate) plus a $2,000 certification fee or $3,807 (current out-of-state distance learning tuition rate) plus a $2,000 certification fee. Tuition rates increase three to five percent every school year. Unlike Option 1,

students are on a timetable to submit homework, take exams and quizzes, and complete projects. Please visit our website for the academic course schedule.

PrerequisitesParticipants should have working knowledge of:• Descriptive statistics (mean, std. deviation, etc.)• Basic graphical analysis (scatter plot, histogram, pareto)• Basic linear regression / correlation (fitting a line)• Basic probability distribution fitting (e.g., normal)• Basic Microsoft Excel (and/or statistical software) skills• All black belt participants are given entry into the UM Green Belt course for the purpose of reviewing lectures presented at the basic level

Professional Certification• Achieve >80% cumulative average from online exercises (multiple choice questions and short answers from solving case studies)• Final certification is granted based on passing the final certification exam (50 questions, online) with >80% and successful completion of the project• Certified participants receive a plaque-mounted certificate

Technical Requirements• High-speed internet access, Microsoft Excel, Real Player Basic 8.0 or higher• Minitab will be provided for statistical analysis

Online Six Sigma Black Belt CertificateOnline Six Sigma Green Belt Certificate

Modules/Course Topics* 1. Course Introduction—Six Sigma Overview 2. DMAIC Problem Solving Process 3. Minitab Tutorial 4. Measuring the Current State of the Process (DPM, DPMO, Yield) 5. Basic Quality Tools 6. Problem Solving Session 7. Assessing Process Stability—Variable Control Charts 8. Statistical Process Control—Attributes Charts/Special 9. Problem Solving Session 10. Process Capability Analysis—Normal 11. Process Capability—Non-normal Distributions 12. Problem Solving Session 13. Two Variable Analysis—Correlation Analysis 14. Two Group Hypothesis Tests (F-tests, t-tests) 15. Problem Solving Session 16. Attribute Response (proportions / yield analysis) 17. One-Factor ANOVA—Robust Operating Windows 18. Problem Solving Session 19. Measurement System Analysis—Gage R&R

20. Voice of the Customer Survey/Survey Analysis 21. Problem Solving Session 22. Multiple Regression / Stepwise Regression 23. DOE—Principles of Design of Experiments 24. Problem Solving Session 25. DOE—2k Factorial, General Linear Model 26. DOE—Full Factorial Designs—Interactions 27. Problem Solving Session 28. DOE—Taguchi Methods 29. Design for Six Sigma Concepts 30. Problem Solving Session 31. Failure Mode and Effects Analysis 32. Design for Reliability 33. Product Design Verification Analysis 34. Problem Solving Session 35. Tolerance Analysis 36. Control Systems (ISO 9000, MBNQA, APQP) 37. Problem Solving Session 38. Six Sigma Application Examples / Summary

*Note: Problem-solving tools and examples vary by course.

The Online Six Sigma Green Belt Transactional-Service Focus course presents six sigma tools in a non-manufacturing context. This course focuses on more common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. The Online Six Sigma Green Belt Manufacturing Focus course focuses on the manufacturing industry using manufacturing case examples to reinforce six sigma principles. A unique feature of this course is that it is available in nine languages: English, Spanish, Germany, Mandarin, Japanese, French, Italian, Swedish, and Dutch.

Choose from Transactional-Service Focus or Manufacturing Focus $2,300

Course OverviewBoth courses are available online for convenient "anytime, anyplace" online learning. Participants complete the 40-hour course within 60 days of starting. Students pursuing the green belt certification have an additional 60 days after their online training to submit a project report. The course consists of 22 modules with exercises, providing a strong foundation in six sigma, with a focus on how to apply six sigma tools and methodologies.

Course ContentEach module consists of one to two hours of web-based instruction, with an accompanying exercise. Exercises are a combination of multiple choice and data analysis problem sets. The examples used throughout the course are based on real world Six Sigma projects.

Course Features• Anytime, anyplace learning• All lectures, exercises, course materials, and quizzes online• Interact with instructors online• Video/audio files can be placed on corporate intranets (large group training)• Professional certification from the University of Michigan

Professional Certification• Complete all required exercises with a cumulative average greater than 80%• Complete a Green Belt project (with instructor and industry-sponsor approval)• This e-learning course is not for academic credit. Upon successful completion of the course, participants receive four "CEUs" (Continuing Education Units) as opposed to academic credits. CEU credits may not be applied toward a degree• Continuing Professional Education (CPE) Credits are earned. Participants can earn 20 CPE credits toward their chosen recertification program. Necessary documentation provided on request• Certified participants receive a plaque- mounted certificate

Technical Requirements• High-speed internet access, Microsoft Excel, Real Player Basic 8.0 or higher• Statistical exercises may be completed using Microsoft Excel, however, students may elect to utilize a more advanced software package (such as Minitab) to complete the exercises

Modules/Course Topics* 1. Six Sigma Overview 2. DEFINE: Six Sigma Project 3. Six Sigma DMAIC Problem Solving Model 4. Process Mapping 5. Voice of the Customer—Collecting Data 6. MEASURE: Current State of a Process (Metrics: Yield, DPM, DPMO) 7. Creating Check Sheets 8. Pareto Analysis 9. ANALYZE: Qualitative Process Analysis (5 Ms, P-Diagram) 10. Cause-and-Effect Diagram 11. Descriptive Statistics 12. Stratification Analysis

13. Exploring Data Patterns: Frequency, Histogram 14. Measurement Systems Analysis 15. Process Capability Analysis 16. Two Variable Analysis: Scatter Plot/Regression 17. Correlation Analysis 18. Customer Survey Analysis 19. Statistical Process Control Overview 20. Throughput Analysis 21. Improve and Control Phase 22. Applying Six Sigma Methodology—Case Study

*Note: Problem-solving tools and examples vary by course.

Choose from Transactional-Service Focus or Manufacturing Focus $6,000The Online Six Sigma Black Belt Transactional-Service Focus course uses many of the same six sigma tools used in manufacturing, but presents the information in a transactional-service focus. The program focuses on common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. Multiple case studies will be used to drive home the six sigma concepts and tools. The online non-credit option is available, though students cannot receive college credit for this course. The Online Six Sigma Black Belt Manufacturing Focus course provides participants with the necessary skills to execute six sigma techniques and strategies at the Black Belt level. Effective quality analysis is often about finding the right tool for the right problem. This course examines numerous analytical and problem solving techniques from descriptive statistics to advanced design of experiments. Attention is given to when to use these tools and techniques through extensive case studies from practical experiences of the instructors. Modules/Course Topics

1. Course Introduction/Six Sigma Overview 2. Project Selection and Scoping (CTX and Project Charter) 3. Six Sigma Methodology (DMAIC & DMADV) 4. Voice of the Customer (Kano Model, House of Quality) 5. Process Mapping and Value Stream Mapping 6. Current State Metrics for Design 7. Current State Distribution Analysis 8. Product and Process Stability 9. Measurement System Assessment

10. Qualitative Process Analysis 11. FMEA Analysis 12. Check Sheets, Pareto Analysis and Stratification 13. Two Variable Analysis and Robustness 14. Introduction to Experimentation 15. Single Factor Experiments 16. Two Factor Experiments/Interactions 17. Overview of Product Robustness 18. Parameter Design 19. Tolerance Analysis 20. Process Improvement Strategies 21. Design Verification Analysis 22. Control Strategies

$2,950, February 6–10, 2006, Ann Arbor, MI

NEWLIVE Design for Six Sigma (DFSS) Green Belt Certificate Program

DFSS

Course OverviewThis course provides the quality analysis skills to systematically improve new products and services as well as continuously improve existing key design business processes. This course is built around: design business process improvement and product and service optimization and robustness.

Modules/Course Topics 1. Overview of Six Sigma 2. History of Quality in Healthcare 3. Operational Lean Six Sigma 4. DMAIC Problem Solving Process 5. Voice of the Customer 6. Project Selection and Scoping 7. Project Management 8. Healthcare Metrics 9. Data Collection 10. Descriptive Statistics 11. Process Mapping 12. Capability Analysis (DPM, DPMO, Yield) 13. Measurement Assurance

14. Check sheets and Pareto analysis 15. Qualitative Analysis/Cause-and-Effect 16. Distributions, Histograms, Box Plots 17. Two Variable Analysis 18. Stratification Analysis 19. Correlation Analysis 20. Statistical Process Control Overview 21. Customer Survey Analysis 22. Lean Countermeasures 23. Process Improvement and Verification 24. Change Leadership 25. Control Plans 26. Project Presentations

LIVE Six Sigma Green Belt Certificate ProgramHealthcare Industry Focus

Course OverviewPartipants will learn the tools at the six sigma green belt certificate level enabling them to define, collect data, analyze, solve, and implement systems and procedures that will improve the quality of care in their institutions and at the same time reduce the costs of providing those services.

$2,950, December 5–9, 2005, Ann Arbor, MI$2,950, March 20–24, 2006, Ann Arbor, MI

HEALTH

CARELEAN

UM Also Offers Lean!• Lean Office• Lean Manufacturing• Lean Product-Process Development• Lean Healthcare• Lean Pharma

To register or learn more, visit: http://cpd.engin.umich.edu.

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Online Credit Options

ONLINE

• Master of Engineering in Manufacturing• Master of Engineering in Automotive Engineering• Lean-Six Sigma Graduate Certificate

NEW Green Belt Feature: QE ToolsAll University of Michigan Green Belt Courses now include a copy of QE Tools statistical analysis software. QE Tools is a highlyfunctional-user friendly, Excel-based add-in tool design for Six Sigma Green Belts. The QETools Excel add-in allows users to quickly and easily learn and apply the various problem solving tools and statistical analysis methods for a Six Sigma project.