Online Ordering Process

To get started with Ordernet please follow the steps below once you have opened an Internet Browser:

1) Go to the main login page at http://www.ordernet.ca/entry/uot/munk as shown below:

2) If you do not already have a User ID and a password you must first complete the registration form to create your profile. To get to the registration page go to click on “Register” from the menu and complete the form seen below:

3) Complete all fields (required fields are denoted with a “*” ) and click on the submit button to display the following screen:

4) Your User ID and password will be e-mailed to the address that was completed on the registration form in the “Confirmation E-mail” field within 24 hours.

5) Upon receipt of your User ID and Password, return to the login page at

www.ordernet.ca/entry/uot/munk and enter your information to logon to OrderNet.

6) Once you have successfully logged in you will be prompted to change your password as this is the first time you have logged in. Once you have completed changing your password, the following screen will be displayed:

This is the “home” page for OrderNet. Look here for promotions and quick links to products and affiliated sites. Clicking on these links will take you directly to the ordering pages for the product being promoted. 7) Selecting “User Profile” from the menu bar at the left will allow you to review your profile

information. The profile pages also allow you to review or upload photos that can be used for various items available for ordering.

8) Selecting “Order Products” will present you with the product category page which allows you to select the category or product group you wish to order from as shown below:

You are also able to perform product searches on this page by entering the Product ID, Product Name or ever part of either into the applicable field at the top and then clicking the appropriate “Go” button. 9) Once you have chosen your category, click on the “Go” button to have the product

options presented to you.

10) Each item will be displayed to you with a small image of the product if available. Clicking on the Product Name or ID of interest will display the detail and quantity selection page.

11) Products come in two types, Distribution (also referred to as Static) and personalized products. The product shown in the previous section was a distribution product. You simply select the item you wish to order, enter or select the quantity and add it to your order. Personalized products are ordered in a different fashion depending on the product. Each product will have an order form specific to the requirements of the material being ordered. Each personalized piece will have specific formatting options that you can choose from for the layout of the personalization. Once you have chosen your format you are then able to select the information you would like to appear on the piece. The information available for selection is based on your profile which is the reason your profile must be setup correctly. If you incorrectly enter your information into your profile, it will appear the same way on the printed piece. Depending on the product selected you will see a selection form which will allow you to either select from predefined options or allow you to enter information directly. For instance, the business card form is shown below. As this product uses volume based pricing you would select a quantity from the drop down box of available options. For unit based pricing you would simply type in the quantity you wish to order. Some products have Maximum and Minimum quantities associated with them. If you enter an incorrect value the system will notify you and display the acceptable values.

12) Some products may also have an option for “Rush” orders as the product above does. By default this option is not selected and regular pricing will be calculated. If you selected this option you will incur an additional surcharge on your order. The amount of surcharge is detailed on the form under the rush option.

13) Once you have made your selections you will then be presented with a screen allowing you to view a PDF of the finished product with your personalized information on it.

14) Clicking on the PDF icon displays the PDF sample of the product you have created:

15) You have the ability to go back and make changes if you are not satisfied with the final

product or if you are satisfied, you can close this window and click on “Order Other Items” on the previous screen to continue. Please note that this PDF is essentially your proof. Clicking “Order Other Items” is your approval of what you just saw on screen and your commitment for payment. Mistakes on printed materials due to users not reviewing the PDF thoroughly are the responsibility of the user and will not be credited or corrected at no charge so ensure that what you see on screen is exactly what you want to see on the printed piece. If your personalization is not appearing as you would like it to, please contact OrderNet support to verify that your information has been correctly entered into your profile.

16) You will then be taken back to the product selection screen as seen below, where you may add additional items, view the items currently selected, or process/complete your order.

17) Clicking on the “click here” or the “View/Process Order” links at the top right of your screen will take you to the following screen which displays all items currently selected in your order.

18) Click “Process Order” to take you to the Shipping Information screen as seen below. This screen retrieves information from your user profile so that you do not have to enter it every time you place an order. This screen also gives you the ability to change the shipping information for this order if you wish. If you need to change the shipping information permanently, you will need to go to the profile page and submit a change request to your profile.

19) Depending on the type of products contained in the order, you may or may not be prompted for shipping information. PDF only orders do not require shipping information as the PDF file is sent out electronically.

20) Further down the page you will see the order details of the items you have selected:

21) This page also allows you to select the payment option you wish to use depending on

what payment types have been enabled by your head office. For instance, the payment option currently enabled for Munk is to a Billing Centre.

22) Upon selecting the payment option and clicking on “Continue” you will be presented with the order summary screen as seen below:

23) Clicking “Continue” processes your order and displays the order confirmation screen:

At this point the order has now been placed and our order desk has received it. At the same time you will receive an e-mail confirmation detailing the contents of your order. In the case of orders that require electronic delivery (PDF), your confirmation e-mail will contain attachments of the requested item(s). Print orders will typically be turned around within a five day period if not sooner. If you do not receive this order confirmation, your order has not been processed and

24) OrderNet contains reporting tools as well that allow you to produce reports of all your

OrderNet activity for any time frame you wish to specify. This is a valuable tool when determining your total spend for marketing products over a specific time period. The reporting allows you to specify either detail or summary level reporting. To access the reporting tool select “Reporting” from the menu to display the following screen:

25) Select the type of report you want, the dates you wish to report on and click on the “Get

Report” button. You will the see the report as shown below:

26) Users are encouraged to contact support if they are experiencing any difficulties by

simply clicking the option from the menu bar to send an e-mail or by calling the numbers listed below:

Your order confirmation will contain a listing at the bottom of all the suppliers for the products you have ordered and the methods of contacting them. For technical support issues with OrderNet please call: OrderNet Technical Support – 1-866-213-7569 OrderNet Technical Support is available from 9:00am to 5:00pm EST Monday to Friday.

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