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Legal Aid Western Australia

Online Quarterly Report 1 April 2019 – 30 June 2019

LAWA WEBSITE UNIQUE PAGE VIEWS

334,277TELEPHONE CALLS TO LAWA’S INFOLINE WITH AN OUTCOME OF SERVICE

12,375

Performance this Quarter4 QTR 18-19

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EXTERNAL REFERRALS FROM INFOLINE

6,767ADVICE, ADVOCACY & DOCUMENT PREPARATION

6,366

NEW GRANTS OF AID2,978

EXTENSIONS OF EXISTING GRANTS OF AID6,188

% OF NEW GRANTS ASSIGNED TO THE PRIVATE PROFESSION77%

DUTY LAWYER SERVICES13,830

FAMILY DISPUTE RESOLUTION MEDIATIONS 224RECIPIENTS OF COMMUNITY LEGAL EDUCATION 11,395*

SERVICES TO PEOPLE EXPERIENCING FAMILY VIOLENCE 9,935

GRANTS DECISIONS REVIEWED

22GRANTS DECISIONS

OVERTURNED

4

* This figure is up 6,278 (123%) from the previous quarter figure of 5,117.** This initiative was launched on 11 February 2019. This figure is

up 2,770 (322%) from the previous quarter figure of 861.

ONLINE LEGAL CHAT**

3,631

1 | Legal Aid WA Quarterly Report 1 April 2019 – 30 June 2019

Priority Project Updates

Taking the law to where it’s neededIn June 2019, Legal Aid WA set up a network of ten Virtual Offices around the State. The Virtual Offices refer to screens with cameras installed in community centres staffed by a local coordinator. They enable people to be face-to-face with a Legal Aid lawyer through the technology. The Virtual Offices are in Mandurah, Joondalup, Midland, Leonora, Esperance, Armadale, Karratha, Fitzroy Crossing, Halls Creek and Meekatharra.

New Health Justice PartnershipIn April 2019, Legal Aid WA started a Health Justice Partnership with Next Step Drug and Alcohol Service. This new service involves a Legal Aid lawyer being on site one day a week at this health provider. Social workers and treaters are able to seamlessly refer patients with legal problems to our lawyer. This partnership enables us to provide timely legal help to hard-to-reach clients who would otherwise not access our services.

Joined up service on elder abuseOn 21 June 2019, Legal Aid WA signed a Memorandum of Understanding with Advocare who operate the Elder Abuse Helpline. This alliance gives the Elder Abuse Helpline the capacity to offer legal advice on seniors’ rights through warm referrals to Legal Aid WA. It also enables Legal Aid WA to offer our callers information, support, advocacy, and social support services through warm referrals to the Elder Abuse Helpline. Having ‘joined-up’, both organisations can now offer a wraparound service.

Legal Aid WA Chair, the Hon Jane Crisford SC, showcasing a Virtual Office

Legal Aid WA Chair, the Hon Jane Crisford SC, signing the MOU with Chair of Advocare, Brian O’Keefe

2 | Legal Aid WA Quarterly Report 1 April 2019 – 30 June 2019

Priority Project Updates

On 28 June 2019, our Blurred Borders legal communication tool won Gold at the Institute of Public Administration Achievement Awards. The Institute described Blurred Borders as representing best practice in collaboration between government and non-government organisations. Since we launched this legal communication tool on 19 July last year, Blurred Borders has made a tangible difference to Aboriginal people who don’t speak English as a first language. It has helped them to understand court orders and to better comply with their conditions.

And one more thing……

Legal Aid WA’s Blurred Borders team receiving their IPAA Award

3 | Legal Aid WA Quarterly Report 1 April 2019 – 30 June 2019

At the end of June 2019, Legal Aid WA finished the financial year with a minor deficit of $135,876, which was in line with the budget estimates approved by the Attorney General, after adjusting for the receipt of both State and Commonwealth supplementary funding for higher legal services expenses.

Financial PerformanceYear-to-date

June 2019

Commonwealth Funding $ 32,599,393

State Funding $ 50,131,192

Other Income $ 4,533,320

Total revenue $ 87,263,904

Total expenditure $ 87,399,780

Deficit1 $ (135,876)

1 These are management figures and subject to end of financial year audit

Financial Performance

4 | Legal Aid WA Quarterly Report 1 April 2019 – 30 June 2019

www.legalaid.wa.gov.au

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