OnSip Manual 1

ONSIP MANUAL

A valuable experience begins with discovering new tools that can be used to enhance

communication. We introduce to you the “ONSIP” software. The software utilizes the

framework similar to Skype and allows for direct contact between users from one

computer to the other.

Website link: https://www.onsip.com/

DISCLAIMER: The following is compiled using public information resources and is

provided for informational purposes only.

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ONSIP Manual

Creating your Account…………………………………………………………… 3-12

Login……………………………………………………………………………….12

Adding users/ Creating Student Account

(For Teachers and Administrators)……………………………………………...13-17

Adding Users Account to your Profile…………………………………………..18

Making Calls……………………………………………………………………....19

Recording Calls……………………………………………………………………20

Cancelling your Account………………………………………………………….20

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CREATING YOUR ACCOUNT

There are two methods to create your ONSIP Account

Method 1: This can be used if you have a Google account such as gmail.

OR

Method 2: This method can be used if you do not have a google account such as Hotmail

or Yahoo, just to name a few.

Method 1

Website link: https://app.onsip.com/app/#/login

The first step is to navigate to the Onsip site, Click on “Create an account”.

Click “Create an Account”

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The next step is to click “Sign up with Google”. After clicking “Sign up with Google”,

you will be directed to the page below.

Click Sign up with Google

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After entering the required information, you will be redirected to “Confirm your Settings”.

See page below:

Organization: This area may be the acronym for your school. For example: dths may be the

acronym for Denham Town High School. This will form the domain name for your school.

Domain: unique identifier for computers on a network. For example: The domain I used is:

dths.onsip.com

Full Name: This will be entered automatically, however you will be able to change

information entered.

Phone Number: ONSIP requires an 11- digit phone number. This includes your area code and

your seven digit phone number.

SIP Address: This is your personal ONSIP address, you will need this information to log in.

Company Size: You are at liberty to choose the size you want. This is not dependent on your

class size.

After filling in the necessary information, click “Confirm”. Please make note of your

“SIP address” as it is important to make calls and also for log in purposes.

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Method 2

The first step to creating your ONSIP account is to enter your email address, followed

by pressing the “Get Started” button.

Email Address

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The email address used in Step 1 will be shown above. You will be required to create a

password. Choose a password that is easy to remember.

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For this section, Company name you can put the acronym for your institution. For eg: I

used ‘stgc’ as the acronym St. Georges College (as shown below). The number of

employees can be used in the case for the student class size which is dependent on you.

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The next step, the individual will be prompted to enter their full name and phone

number. Entering the phone number, area code is needed. For example: 18761234567

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Based on the information added on Page 7, you may see one of two screens listed. “stgc”

used for example purposes is your domain name. ruel_squire@stgc.onsip.com would be

my SIP Address.

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After completing the above mentioned step, a confirmation email will be sent to your

email.

Upon receiving the confirmation email, press “Activate Now” which will redirect you to

the ONSIP page.

Click Activate

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Your account is now configured and ready to use.

Login

The link below can be used to access your ONSIP page.

Link: https://app.onsip.com/app/#/login

ONSIP allows for two forms of login. You are at liberty to choose based on the method used

in creating your account.

Method #2

Method #1

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Adding Users/ Creating Student Account (For Teachers or

Administrators)

After the teacher or main user has created an account, log in to the ONSIP portal. Click

“Go to Admin Portal” or https://admin.onsip.com/session/new

Teachers or Administrations have the option of creating the account for the student.

Every student will have the same domain name, only the user name will change. This

also the gives the main user the ability to see who is online.

You will be redirected to screen below

Enter the required information using the ONSIP address you received and your

password that was created.

Admin Portal

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After logging in, click on “Users”

After clicking on “Users”, click “Create New Users”

Click Users

Click Create New Users

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You can then enter the new user’s name, email address and their phone number. Phone

number must be an 11 digit number. After entering the information, click “Save”

After clicking “Save”, an email will be sent to the student or user email address. The

student or user will see an email similar to the picture below.

User Activation/ Login

The user will then click “Activate Now”

#1 Enter New User’s Name,

email address, mobile phone

number

#2 Click “Save”

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The user will then be redirected to the screen above showing their SIP address and the

ability to choose your custom password.

After resetting the password, the user will be asked to login with your SIP address and

password.

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The user is now an ONSIP customer.

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Adding User Accounts to your Profile

After the student or user has created an account, you can add users by pressing “Add

Contact”

After clicking “Add Account”, you can use the custom contact area to add other

persons. After entering the required information, click “Create Account”.

The custom contact area will be located at the right hand corner of your screen.

Click Add Contact

Custom Contact area

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Making Calls

Making calls using the ONSIP account enter the SIP address in the bar and press

“Voice Call”. Once the user is online, they will receive a call on their computer or use

the “Video Call” option if you have a webcam.

If you have added the users contact, the information will appear in the left bar, after

clicking the users name, you can click “Voice Call” (as shown below).

#1 Address Bar #2 Call Option

#1 Users Name #2 Call Options

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Recording Calls

Unfortunately, you will not be able to record calls for free using ONSIP. Instead they are

other free recording software that can be used such as:

• Audacity: http://www.audacityteam.org/download/

Download ONSIP on your desktop: https://www.onsip.com/app/download

Cancelling your Account

If you wish to cancel your OnSIP account, you can do so at any time. Due to security and

privacy concerns, ONSIP requires you to submit the cancellation request while you are

logged into the OnSIP Admin Portal. Kindly follow these brief steps to successfully send us

your cancellation notice:

1. Log into the Admin Portal with your SIP address and Password. (If you’ve forgotten

your password, click on the Forgot Password link and follow the instructions.)

2. Once logged in, select Account from the left-side menu.

3. Then, select Contact Support (found in the Support box).

4. Choose Billing from the Support Issue dropdown menu, and enter in your request in

the Message box. Feel free to use our suggested template as your cancellation message:

To whom it may concern,

I wish to close my OnSIP account, and permanently remove all features, services, and

phone numbers.