opd action plan web
TRANSCRIPT
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OPD Survey 2009 Action Plan
1
Where are we now? Nov 2010
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OPD Survey Nov 2009 – Where were we?
2
Problem Problem
Score (%)
Could not find a convenient place to park 86
Was not told that would have to wait 64
Parent not given the full information needed to make a complaint
[83]
Child does not always see same healthcare professional 61
Parent/child did not fully know before appointment what was going to happen
55
Not easy to find way to the right department 52
[brackets] = sample too small to demonstrate significance
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Disabled Bays
A&E Bays
General bays re-designated to disabled bays to reduce effect of limited parking on those with least mobility.
Street Parking re-designated to A&E token only – reducing competition for OPD parking.
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OPD Survey Nov 2009 – Where were we?
4
Problem Problem
Score (%)
Could not find a convenient place to park 86
Was not told that would have to wait 64
Parent not given the full information needed to make a complaint
[83]
Child does not always see same healthcare professional 61
Parent/child did not fully know before appointment what was going to happen
55
Not easy to find way to the right department 52
[brackets] = sample too small to demonstrate significance
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Patient Information?
5
New Patient Leaflets designed for all Outpatients, Day Patients and In Patients. Now sent to all new patients with appointment letters and on website.
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OPD Survey Nov 2009 – Where were we?
6
Problem Problem
Score (%)
Could not find a convenient place to park 86
Was not told that would have to wait 64
Parent not given the full information needed to make a complaint
[83]
Child does not always see same healthcare professional 61
Parent/child did not fully know before appointment what was going to happen
55
Not easy to find way to the right department 52
[brackets] = sample too small to demonstrate significance
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Why are we waiting?
7
Information on waiting now included in leaflet and in clinic letter.
Patient held pagers now issued to allow families to choose where to wait – allows children to go to restaurant, café, local park or museum.
Parent told that you may not be seen by consultant.
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OPD Survey Nov 2009 – Where were we?
8
Problem Problem
Score (%)
Could not find a convenient place to park 86
Was not told that would have to wait 64
Parent not given the full information needed to make a complaint
[83]
Child does not always see same healthcare professional 61
Parent/child did not fully know before appointment what was going to happen
55
Not easy to find way to the right department 52
[brackets] = sample too small to demonstrate significance
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Where am I going?
9
Signage to OPD Redesigned and clarified
Group responsible for the largest footfall through the hospital prioritised.
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OPD Survey Nov 2009 – Where are we?
10
Problem Problem
Score (%)
Could not find a convenient place to park 86
Was not told that would have to wait 64
Parent not given the full information needed to make a complaint
[83]
Child does not always see same healthcare professional 61
Parent/child did not fully know before appointment what was going to happen
55
Not easy to find way to the right department 52
[brackets] = sample too small to demonstrate significance