opening information to transform services

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Opening our information to support transformation Noel Hatch Noel Hatch

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Page 1: Opening information to transform services

Opening our information to support transformation

Noel Hatch

Noel Hatch

Page 2: Opening information to transform services

• Make the best of resources to help tackle disadvantage

• Open up information to help put citizens in control of their lives

• Support people to use their digital skills to grow the local economy

Page 3: Opening information to transform services

1. Make the best use of resources

To help tackle disadvantage and create genuine value for money with the community

Image from http://www.innovationunit.org/radicalefficiency

Page 4: Opening information to transform services

New insights

• People combine different sources of local information

• Staff monitor how people’s needs interact

• Pick up on unmet needs and feedback on how to improve access to services

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Page 5: Opening information to transform services

New customers

• Bring people together with specialist skills

• Provide them with open data they can make use of

• Support them to amplify and create new “micro” public services

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Page 6: Opening information to transform services

New suppliers

• People can interpret & create information easier

• Connect public services and “hard to reach”

• Work together to support people to help themselves

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Page 7: Opening information to transform services

New resources

• Enable people to use our assets & resources

• Help people understand where can help each other

• Sweat public assets for and with the community to transform services

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Page 8: Opening information to transform services

Support people to change their behaviour

• Help people understand how their behaviours influence others

• Develop their skills in uncovering stories in their community

• Support people to use their social networks to spread positive behaviour

Page 9: Opening information to transform services

Start engaging where people are

• Work with local innovators to reach out to others

• Give staff the skills to engage online

• Take part in the conversation with community groups

Page 10: Opening information to transform services

2. Open up informationDownload VisualiseUpload

To help put citizens in control

Page 11: Opening information to transform services

Background to Open Kent• Concept won national award by IDeA, SOCITM & LGC • Successfully trialled for CLG Informing Citizens Project• Working with Cabinet Office to integrate linked data approach

• Development funded by Kent Connects until Autumn 2011 as part of a 1 year trial

• Being taken forward with local partners to ensure a strategic approach to publishing open data across Kent

Page 12: Opening information to transform services

Transparency Open Data Big Society

“Create a new ‘right to data’ so that government-held

datasets can be requested and used by the public

“Ensure all data published by public bodies is published in an open and standardised

format”

“Enable businesses & non-profit organisations

to build innovative applications and websites“

Page 13: Opening information to transform services

Open Kent

Open Access Open Data Open Innovation

Provide platform & training toolkit for public & staff

to access, use and visualise information

Publish public information in an open and

standardised format

Provide environment for businesses & non-profits to

build innovative applications and websites

Page 14: Opening information to transform services

Open Kent offers an integrated approach across Kent

• 1. Sponsored by Kent Connects - Kent and Medway's Lead Technology Partnership

• 2. Enables users to access, visualise, map and compare local information from a single access point

• 3. Facilitates KCC & partners to share & compare their data in a secure way, to inform “place-based” decision making

Page 15: Opening information to transform services

To compare services, spend & performance

Page 16: Opening information to transform services

To make sense of complex information

Page 17: Opening information to transform services

To develop useful applications

Page 18: Opening information to transform services

What are the benefits?For the public For the public sector

Get information they want Rationalise data collection

Find it in one place – who ever owns it

Reduce cost of multiple databases

Format it how they want it Increase efficiencies

Visualise and share Improve user satisfaction

Add value to the data Create a shared intelligence platformSupport community engagement

Page 19: Opening information to transform services

3. Support people to use their digital skills

Help yourself

Help each other

Do it together

Page 20: Opening information to transform services

…To help build the Big Digital Society

[1] http://www.nesta.org.uk/areas_of_work/public_services_lab/reboot_britain

How?

• Funded as part of Reboot Britain, a leading edge national programme to test new models of innovative working

• Working with Kent Business School

• National engagement

Page 21: Opening information to transform services

Get people together to develop innovations

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Page 22: Opening information to transform services
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How does it work?Get people with different skills together… …to brainstorm ideas based on local

challenges

…develop prototypes …that can be showcased at the end of the day

Page 24: Opening information to transform services

How does it work online?

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Innovation Playground is a virtual environment for local innovators to develop ICT solutions

Page 25: Opening information to transform services

Use low cost, secure and open source infrastructure

• Makes the best use of cheap and accessible infrastructure

• Reduces the costs of developing and procuring technology

Amazon Cloud EC3

Google Cloud

Internet

KCC Cloud

Google DocsGoogle SheetGmailWave

Gadget Server

Innovation PlaygroundMicro – supportGlyn DaviesMarch 2010

Micro Innovator

Micro Innovator

Micro InnovatorMicro Innovator

Cloud Space

Cloud SpaceCloud Space

Cloud Space

My Gadget

My Gadget

My Gadget

My Gadget

My Gadget

My Gadget

My Gadget

My Gadget

My Gadget

Page 26: Opening information to transform services

What are the benefits?

Empowers SMEs/entrepreneurs to develop solutions

Uses new tools to develop applicationsin a quick & easy way to help reducecosts

Taps into new markets and waysof involving the community

Page 27: Opening information to transform services

Conclusion

• Enable people to share resources

• Understand how people influence each other

• Enable communities to develop solutions