opentext online support - how can we help you?

1
Knowledge Base Resolving: Tracking: Browsing: Issues through documented solutions The resolution status of issues and defects New articles for product tips and tricks Discovering: Answers to FAQs Voicing: Creating: Sharing: Opinions and ideas with peers and colleagues New ways to use your OpenText solutions Configuration and customization experiences Solving: Problems through cooperative, expert discussions LIVE CHAT DISCUSSION FORUMS MY SUPPORT KNOWLEDGE BASE OVEr hundreds of 2000 FORUMS hundreds of new articles added each month 65%-90% Consortium for Service for previously reported issues of how many new tickets are Innovation™, estimate contributors 55,000 articles something for everyone Also check us out on our social channels: @OTCC OTCustomercare https://knowledge.opentext.com/go/discussion https://knowledge.opentext.com/go/knowledge https://support.opentext.com/ CREATED IN: 1998 THE LATEST GREATEST & 80,000 visits x month E X T E R N A L I N T E R N A L 1/3 2/3 SEVEN HUNDRED THOUSAND DOCUMENTS POWERED BY OPENTEXT SOLUTIONS powered by: Opentext PORTAL Semantic & opentext Navigation Monday friday to 8am - 5pm English only GMT EST https://knowledge.opentext.com/go/chat BEST FITS BEST FITS BEST FITS BEST FITS opentext online SUPPORT opentext online SUPPORT opentext online SUPPORT opentext online SUPPORT Opening: Watching: Updating: Tickets for expert investigation Tickets, defect status, and feature requests Tickets, contact details, and system information Paying: Your bills online GUiding: helping: locating: You to the channel that best suits your inquiry You with account inquiries, permission issues, licensing, and profile updates Helpful resources within the Knowledge Center answering: Quick questions OPENTEXT ONLINE SUPPORT How can we help you? 1 : 1 E x p e r t Q u i c k G u i d a n c e D o c u m e n t e d S o l u t i on s P e e r A d v i c e

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OpenText is constantly working to improve the many online support options you have at the ready, and your customer experience as a whole. Learn more about OpenText Online Support, see what we’re working on and tell us what you think in our preview area: https://knowledge.opentext.com/go/about * *Knowledge Center account required

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Page 1: OpenText Online Support - How can we help you?

Knowledge Base

Resolving:

Tracking:

Browsing:

Issues through documented solutions

The resolution status of issues and defects

New articles for product tips and tricks

Discovering: Answers to FAQs

Voicing:

Creating:

Sharing:

Opinions and ideas with peersand colleagues

New ways to use your OpenText solutions

Configuration and customization experiences

Solving: Problems through cooperative, expert discussions

LIVE CHAT

DISCUSSION FORUMS

MY SUPPORT

KNOWLEDGE BASE

OVErhundreds of

2000FORUMS

hundreds of newarticles addedeach month 65%-90%

Consortium for Service

for previously reported issuesof how many new tickets areInnovation™, estimate

contributors

55,000 a r t i c l e s

something for

everyone

Also check us out on our social channels:

@OTCC OTCustomercare

https://knowledge.opentext.com/go/discussion

https://knowledge.opentext.com/go/knowledge

https://support.opentext.com/

CREATED IN: 1998

T H E L AT E S T

GREATEST&80,000 visits x month

EXTE

RNAL INTERNAL1/32/3

SEVENHUNDREDTHOUSANDDOCUMENTS

POWEREDBY OPENTEXTSOLUTIONS

powered by:

OpentextPORTALSemantic& opentext

Navigation

Monday

fridayto

8am - 5pmEnglish onlyGMT EST

https://knowledge.opentext.com/go/chat

BEST FITS

BEST FITS

BEST FITS

BEST FITS

opentext online

SUPPORT

opentext online

SUPPORT

opentext online

SUPPORT

opentext online

SUPPORT

Opening:

Watching:

Updating:

Tickets for expert investigation

Tickets, defect status, and feature requests

Tickets, contact details, andsystem information

Paying: Your bills online

GUiding:

helping:

locating:

You to the channel that best suits your inquiry

You with account inquiries, permission issues, licensing, and profile updates

Helpful resources within the Knowledge Center

answering: Quick questions

OPENTEXT ONLINE SUPPORTHow can we help you?

1:1 Expert

Quick Guidance

Documented Solutions

Peer Advice