openthink - about the platform

7/29/2019 OpenThink - About the Platform

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PLAN SOLVE GROW

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the power of a ThinkTank

think Capturing Perceptions.



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NINE MM a n a g e m e n t C o n s

OpenThink

Our OpenThink diagnostic tool provides a simple means of data collection while utilizing a

powerful framework for analysis. In the end, for a fraction of the time and cost, you will achieve

a solid department-by-department understanding of your organization - and a clear direction of

the steps needed to better tackle challenges head-on.

Maximizing the Potential of Organizations

Highlighting

Business Challenge Areas

An overview of 40+

organizational challenges of

management,

employees, departments,

& customers.

Cost &

Time

Eective

Clear results.

Based on

Extensive Research

on Organizational

Dynamics

Real

value.

High

Return on

Investment

Easy to

Implement

Insights from Perceptions.

Your View Reality

Want to measure your company’s performance?Strengthen your bottom line?

Acknowledge strengths and better address challenges?

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OpenThink

The OpenThink platform is able to:

Capture insights from all departments, stakeholders, management, employees, customers,

suppliers, and investors.

Capabilities.

Pinpoint very specic company challenges through a statistically-rooted framework.

Highlight dierences of opinion and perceptions of various groups -

- Management vs. Employees

- Internal Departments- Customers, Suppliers, Investors, & External Stakeholders

Provide comparable metrics & KPIs to gauge company performance over time and seek

improvements.

A McKinsey & Co. & Harvard Framework for Success

Stang

Structure

Systems

Style

From the inside...

... Looking out.

The Organization

The ExternalEnvironment

Competitors

Customers

Suppliers

Investors

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Benets

Email-based survey of managers, employers, customers, &

suppliers to determine key challenges.

Condentiality of results.

Complete analysis within 7-14 days.

Thorough report of organizational challenges.Tracking company performance & improvements over time.

Initial consulting is time-ecient yet provides maximum

value - providing objective ndings.

Cost-competitive.

Advantages.

@ninemileco

linkedin.com/company/nine-mile-consulting

facebook.com/ninemileco

To help your business reach its full potential,

please contact us:

1.800.873.9118

[email protected]

Our Consultants bring a range of diverse

backgrounds, educations, and industry

experiences. We constantly look for ways to

solve business problems, seek growth

opportunities, and leverage internal capabilities.

We are passionate about what we do.

open TM


think



www.ninemileco.com


Background

OpenThink is a diagnostic tool that provides your organization with powerful information in both a

time and cost-eective manner. Our process is thorough. Our results are valuable.

In many organizations, performance tracking mechanisms such as KPIs are utilized in order to

keep track of the nancial performance of various cost-centres and departments. However, in

many cases, nancial metrics only paint a third of the picture. The other two-thirds of company

performance is usually very dicult to capture since it is held within the collective knowledge

of management, employees, customers, suppliers, investors, and other key stakeholders.

openvoice was formulated to capture the collective knowledge of an organization and its

stakeholders to achieve the remaining 2/3rds that are always missing from the performance

equation.

openvoice utilizes a combination of the McKinsey & Company and Harvard framework in order

to systematically highlight and capture results from over 40 dierent key and critical business

areas. In the end, this tool provides valuable rst steps in the initial consulting process.

Traditional

Consulting

Measuring True Performance.

Revising the Consulting Process.

Most other consulting rms start their consulting process via the use of interviews, meetings

with management, and feedback from stakeholders in order to determine what areas need

improvement. Not only is this process time consuming, but it is also biased and expensive -

each hour spent gathering information is an hour charged.

The consulting process typically begins with interviews, meetings, and feedback groups because

at the end of the day, nding the strategic issues at the root of all business challenges is a

daunting task. Not only are there many inter-linkages between departments, but determining

the cause of many problems requires reading-between-the-lines and reconciling the dierent

perceptions of management versus employees, one department versus another, and the

consideration of external bodies.

However, why are consulting rms not making use of available technology?

Can’t the initial consulting process be re-dened, revised, and become more insightful?

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Our Framework

More than anything else, OpenThink provides an organized approach to the initial consulting

process, while making use of proven frameworks, statistical survey design, and comparable

metrics.

The Steps

1. Understanding divisions within your organization, key departments, and external stakeholders.

2. Administering surveys to each major group within your organization:

(1) Management (2) Employees

(3) Customers

(4) Suppliers

(5) Buyers

(6) Investors

(7) Stakeholders

And along each major internal division within your organization:

(1) Inbound Logistics: Materials handling, warehousing, inventory

(2) Operations: Machining, packaging, assembly

(3) Outbound Logistics: Distribution, supply chain, logistics

(4) Marketing & Sales: Advertising, promotions, sales teams

(5) After Sales Service: Installation, repairs

(6) Procurement: Purchasing

(7) Technology: IT, R&D

(8) Human Resources: Hiring, training

(9) Firm Infrastructure: General management

3. Analyzing the results & providing key insights.

The Surveys:

OpenThink surveys are all hosted on secure servers and the collected data is treated as

condential. Surveys are administered through an email platform, users will be taken to a

dedicated website, and reminder emails are sent to users in order to maximize respondants.

Each consists of 25-50 questions and are tailored to each major group and internal division

(as highlighted above). The number of collected responses is truly unlimited, from 5 to 20,000.

Survey questions used by OpenThink are rmly grounded in scientic principles. Each

question is designed to address a key challenge area, identify an impacted business area, and

highlight an individual metric.

An Organized Approach.

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a million voices in one.

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Our Framework

Continued OpenThink Surveys.

Management Employees

Suppliers Customers

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Our Framework

Continued Clear Results.

Visualization of results

and availability of

raw data.

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think



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Our Framework

Continued Analysis of 40+ Dierent Business

Challenge Areas

Monetary Compensation 1.2 Monetary Compensation 3.2

Motivation 2.7 Motivation 4.4

Open Communication 2.0 Open Communication 4.2

Organizational Structure 2.1 Organizational Structure 4.6

Process Eciency 2.3 Process Eciency 4.0

Project Management 1.8 Project Management 4.6

Research & Development 2.0 Research & Development 2.6

Rewards 1.8 Rewards 4.2

Teamwork Skills 2.5 Teamwork Skills 4.1

Training & Development 2.3 Training & Development 3.3

Workplace Attrition 4.2 Workplace Attrition 2.8

Work Commitment 3.8 Work Commitment 4.6

Workplace Stress 3.5 Workplace Stress 2.3

Departmental Culture 1.7 Departmental Culture 3.8

Environment & Sustainability 2.0 Environment & Sustainability 2.6

Ethics 2.4 Ethics 4.0

Financial Performance 1.4 Financial Performance 3.0

Focus on Quality 2.4 Focus on Quality 3.6

HR Hiring Practices 3.0 HR Hiring Practices 4.2

Health & Safety 3.9 Health & Safety 4.6

IT Systems 2.7 IT Systems 3.3

Industry Guidelines 3.9 Industry Guidelines 4.6

Innovation 1.9 Innovation 3.8

Job Design 1.7 Job Design 2.2

Long-Term Company

Perspective2.1

Long-Term Company

Perspective3.8

Management Eectiveness 1.6 Management Eectiveness 3.6

Employee Perspective Management Perspective

Adaptability 2.7 Adaptability 3.9

Analytical Skills 1.9 Analytical Skills 4.0

Brand Strength 2.0 Brand Strength 3.7

Budgets 1.9 Budgets 3.8

Business Strategy 2.8 Business Strategy 3.2

Career Development 1.8 Career Development 3.4

Company Culture 1.3 Company Culture 3.1

Company Performance 1.6 Company Performance 3.8

Company Vision 2.1 Company Vision 4.6

Cooperation 3.2 Cooperation 4.2

Cost Conscious 1.5 Cost Conscious 4.6

Customer Loyalty 2.0 Customer Loyalty 3.2

Customer Service 2.5 Customer Service 4.6

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Our Framework

Continued Analysis of 40+ Dierent Business

Challenge Areas

Top 5 Employee Challenge Areas Top 5 Management Challenge Areas

Monetary Compensation 1.0 Job Design 1.0

Company Culture 2.0 Environment & Sustainability 2.0

Cost Conscious 3.0 Research & Development 3.0

Management Eectiveness 4.0 Financial Performance 4.0

Financial Performance 5.0 Company Culture 5.0

Price

Quality

Quadrant 1

Quadrant 3

Quadrant2

Quadrant4

Product 1

Product 2

Product 4

Product 3

Product 5

Product 6

Retail

Channel 1

Retail

Channel 2

Retail

Channel 3

Retail

Channel 4

Positioning MAP

0

0.5

1

1.5

2

2.5

3

W ee k 1 W ee k 2 W ee k 3 W ee k 4 W ee k 5 W ee k 6 W ee k 7 W ee k 8 W ee k 9 W ee k

10

Customer Service Customer Service

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Structure Stang Style

(Management)

Systems Shared Values Strategy Skills

Employees

Management

0

0.5

1

1.5

2

2.5

3

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9Week 10

Overhead KPI Overhead KPI

20%

15%

60%

5%

Training & DevelopmentMa rk eti ng Sa le s Su pp ly Ch ai n I T

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think


http://slidepdf.com/reader/full/openthink-about-the-platform 11/11www ninemileco com


Our process is thorough.Our results are valuable.

And openthink provides the

critical first step.

@ninemileco

linkedin.com/company/nine-mile-consulting

facebook.com/ninemileco

To help your business reach its full potential,

please contact us:

1.800.873.9118

[email protected]

Our Consultants bring a range of diverse

backgrounds, educations, and industry

experiences. We constantly look for ways to

solve business problems, seek growth

opportunities, and leverage internal capabilities.

We are passionate about what we do.

open TM

the power of ThinkTank

think

openthink - about the platform

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