operating and optimizing multi-tenant saas applications in windows azure: an it pro perspective...
TRANSCRIPT
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Operating and Optimizing Multi-Tenant SaaS Applications in Windows Azure: An IT Pro Perspective
Rainer StropekCEO, Co-Foundersoftware architects gmbh
AZR320
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Our Topic Today…
What is the role of an IT Pro in a world of SaaS and cloud computing with Windows Azure?
"IT professionals perform a variety of functions that range from installing applications to designing complex computer networks and information databases.
A few of the duties that IT professionals perform may include data management, networking, engineering computer hardware, database and software design, as well as management and administration of entire systems."Source: Wikipedia
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demo
Rainer StropekCEO, Co-Foundersoftware architects gmbh
Windows Azure Configuration
See hidden slides for code snippets.
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From Single Tenancy to Multi Tenancy
Clients Firewall,Load Balancer
Web Farm Storage Cluster
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From Single Tenancy to Multi Tenancy
Tenant 1
Tenant 2
Tenant n
……
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What Does Multi-Tenant SaaS Mean?
Shared infrastructure handling multiple tenants
Scale out when more tenants become active
Scale down when tenants are less active
Scale down when tenants leave
Dynamically scaling, elastic infrastructure
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Multi-Tenant SaaS in Windows Azure
Covered By Platform
Topic Fully Partly No
Hardware
Network (up to OSI layer 4)
Internet Access
Scaling
Tenant Separation and Isolation
Backup/Recovery
Availability and SLAs
Rating/Billing
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ScalingTenant Separation and IsolationBackup/RecoveryAvailability and SLAsRating/Billing
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Scaling
TIME
IT C
AP
AC
ITY
Real Load
Resources
ExpectedLoad
Drives Revenue
Drives Costs (SW+HW)
Drives InitialInvestments
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Rainer StropekCEO, Co-Foundersoftware architects gmbh
Scaling
See hidden slides for more information and code snippets.
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Monitoring – How to Do Auto-Scaling?
Relatively easy to monitor overall load/health of compute servers
Azure Diagnostics gathers dataSystem Center Operation Manager or 3rd party tools for monitoring
Harder to monitor end-to-end performance for a certain user/tenant
Application-level logging3rd party APM tools like dynaTrace
See hidden slides for more information and links to tools.
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As an IT Pro You Can…
…directly influence your company's margin by dynamically right-sizing the infrastructure
…care for great user experience by scaling up/out whenever necessary
Note that……there are 3rd party tools available for
scheduled scaling and auto-scaling…rules for auto-scaling can be hard to
define (think of EDoS)See hidden slides for links to tools.
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Scaling
Tenant Separation and Isolation
Backup/RecoveryAvailability and SLAsRating/Billing
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Tenant Separation
Tenant 1
Tenant 2
Shared Infrastructure
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Tenant Separation
Tenant 1
Tenant 2
Shared Infrastructure
Cache
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Tenant Separation – Bad Example
Tenant 1
Tenant 2
T1
T1
T2
T2
…
…
…
…
…
…
List of Customers
Query using
DBAdmin user
List of Customers
Query u
sing
DBAdmin u
ser
SQL Exception
U1
U2
U3
…
T1
T1
T2
…
select … from DATA inner join USERS …where USERS.UID = U1
U1
U3
Connection String inweb.config
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As an Architect You Have to…
… decide about the right level of sharingInfluences securityInfluences systems managementInfluences operational costs
Example SQL Azure:Shared Tables (+Views)Separate tenants using schemasSeparate tenants using databasesCombination of these solutions
Tip: Consider using SQL Azure Federations for tenant separation
See hidden slides for more information and links to tools.
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Tenant Separation – Better Example
Tenant 1
Tenant 2
T1
T2
List of Customers
List of Customers
Tenant Directory(Encrypted Connection Strings)
Tenant can bea claim of the user
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Rainer StropekCEO, Co-Foundersoftware architects gmbh
Tenant Separation
See hidden slides for more information and code snippets.
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Tenant Isolation
Tenant 1
Tenant 2
Shared Infrastructure
TrustedAdmin
User
E.g. Script
Execute
TrustedAdmin
User
E.g. Script
Execute
TenantAdmin
User
TenantAdmin
User
E.g. Script
E.g. Script
Sandbox
Execute
Execute
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Tenant Isolation
E.g. Script Tenant 1
Tenant 2
Tenant 3
Tenant 4
Tenant 5
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As an IT Pro You Have to…
… separate data stores of tenants appropriately
Do not rely just on application-level securityInfluences tenant-specific backup/restore
… protect user/tenant assignments
… protect your connection stringse.g. using encryptionUse ACS/Service Bus integration to protect service bus namespaces
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ScalingTenant Separation and Isolation
Backup/RecoveryAvailability and SLAsRating/Billing
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Backup and Recovery – SQL Azure
Azure Protects Us Of…
…loss of a single replica as every database is a three-node failover cluster
…simultaneous or catastrophic hardware and system failures (MS-internal backups only)
…Unwanted deletions/modifications with upcoming point-in-time restore feature
We Have to Care For…
…Protection from unwanted deletions/modifications (until point-in-time restore feature becomes available)
Copy database3rd party tools
… long-term archive (longer than upcoming point-in-time restore feature supports)
Import/export BACPACsBCP
…per tenant backup/restore
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Backup and Recovery – Azure Storage
Azure (Can) Protect Us Of…
…server failures (storage cluster)
…data center outages (geo-replication)
…unwanted deletions/modifications in Blob Storage
If you use snapshot-feature on application-level
We Have to Care For…
…protection from unwanted deletions/modifications
If you do not create blob snapshots on application-level
Note: 3rd party tools/samples for Azure Storage backup/sync are available
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Rainer StropekCEO, Co-Foundersoftware architects gmbh
SQL Azure Backup
See hidden slides for more information and links to tools.
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Submit DAC Export Request
REM Backup entire databaseDacIESvcCli.exe -X -Server qgmc….database.windows.net -Database MyDatabase -ACCESSKEYTYPE shared
-BLOBURL "http://rstropekteched.blob.core.windows.net/tenant1/Tenant1Backup.bacpac" -BLOBACCESSKEY "?sr=b&si=Backup&sig=mBJfu8SODQYC5Ns…" -User … -Password …
REM Selective backupDacIESvcCli.exe -SX -Server qgmc….database.windows.net -Database MyDatabase -ACCESSKEYTYPE shared
-BLOBURL "http://rstropekteched.blob.core.windows.net/tenant1/Tenant1Backup.bacpac" -BLOBACCESSKEY "?sr=b&si=Backup&sig=mBJfu8SODQYC5Ns…" -User … -Password …-SXF c:\backup\selection.xml
Tip: Use Shared Access Signatures
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Submit DAC Export Request
<?xml version="1.0" encoding="utf-8" ?><TableNames>
<TableName><SchemaName>tenant1</SchemaName><Name>Table1</Name>
</TableName><TableName>
<SchemaName>tenant1</SchemaName><Name>Table2</Name>
</TableName>…
</TableNames>
Specify schema/table filter here
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As an IT Pro You Have to…
…understand that backup and recovery in Azure is not done 100% by Microsoft
…care for proper backup and recovery mechanisms suitable to the SLAs that you offer to your end customers
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ScalingTenant Separation and IsolationBackup/Recovery
Availability and SLAs
Rating/Billing
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As an IT Pro You Have to…
…understand what the SLA guarantees of Microsoft for Windows Azure mean
Note that you might get a credit if SLA is violated. You will not be compensated for a possible damage that exceeds the value of the credit.
…understand that Azure SLAs and application-level SLAs are two totally different things
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Failover Data Centers
Deploy to multiple locationsAzure Traffic Manager
FailoverPerformance(routed to nearest location)Round Robin
SQL DataData SyncBackup/restore (e.g. BACPAC)
Blobs/TablesAuto geo-replication
Data Center 1
Data Center 2
Clients
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Rainer StropekCEO, Co-Foundersoftware architects gmbh
Azure Traffic Manager
See hidden slides for more information and code snippets.
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ScalingTenant Separation and IsolationBackup/RecoveryAvailability and SLAs
Rating/Billing
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As an IT Pro You Might Have to…
…gather the base data to enable usage-based billing
…enforce usage limits
…monitor fair use policies
…etc.
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Usage Analytics
Compute Resources
Parse IIS logs
Application-level logging
3rd party APM tools
Storage
SQL AzureDynamic Management Views
Windows Azure StorageAzure Storage Analytics
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Rainer StropekCEO, Co-Foundersoftware architects gmbh
CloudNinja Metering Block
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Summary
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As an IT Pro You Will…
…optimize the operational costs of your SaaS infrastructure
…guarantee the integrity and security of your SaaS solution
…care for great user experience by providing the expected availability and performance levels
…play an important role in your company's rating/billing process
Scaling
Tenant separation and isolationBackup and recovery
ScalingHigh availability concepts
Gather/monitor usage data
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Track Resources
Meetwindowsazure.com
@WindowsAzure @ms_teched
DOWNLOAD Windows Azure
Windowsazure.com/teched
Hands-On Labs
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Resources
Connect. Share. Discuss.
http://northamerica.msteched.com
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Resources for Developers
http://microsoft.com/msdn
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
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